Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam Gift Cards - Stay away from this Company
Purchased a gift card for my wife and the first time trying to use it, it became obvious there were no funds on it. Someone had accessed it already and spent all the money. Contacted support, received info on where and how the money was spent (clearly it was stolen) and when I complained, they washed their hands of the situation. They couldn't care less
$100 down the drain. Stay away from these gift cards
September 19, 2025
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issue you encountered with your gift card and understand how frustrating this must be. We take situations like this very seriously and would like the opportunity to review your case further. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you. Your feedback is important, and we appreciate the chance to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible!!
Horrible!!! I put in my username and my password and it still says there’s an error!!! It’s not an error you people just don’t want to redeem our cards!!! So stupid!!! I really need this card for Christmas gifts and I can’t do it bc of yall!!!!!
November 25, 2025
Unprompted review
Reply from My Prepaid Center
Hello Joy,
Thank you for sharing your feedback. We’re sorry to hear about the trouble you’re experiencing with redeeming your card. To assist you further, we’ve sent an email from noreply.notifications@trustpilot.com requesting some details so we can investigate and resolve this issue promptly. Please check your inbox and respond at your earliest convenience. We’re committed to helping you get this resolved.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Card blocked. refuse to unblock and say 45 days for replacement - joke!
My prepaid visa card has $400 and got declined. I called customer services and was told that it had been blocked because myprepaidcenter does not like the Ts & Cs of the merchant. the merchant is an online perfume and beauty retailer. I was then told that my card could not be unblocked and that to get new physical card would take 45 days!!!!!! I need the physical card not the virtual one as you can't use the virtual card in any stores in the UK. How can you refuse to unblock the card and then say you need 45 days to send a replacement? I need to use this in the lead up to Xmas. I was on the call so long that my monthly limit from my mobile provider was reached due to the cost of calling the US from the UK and so I was cut off!!! so now what am I supposed to do?
How can you resolve this please! This is completely unacceptable
UPDATE ON 24 NOVEMBER: found the Toll free number, phoned through to be transferred to customer services. was on hold for 20 minutes then cut off!!! also tried the email address on the website, this bounced back. This company does NOT want to talk to customers. What are we supposed to do? how do I access MY money???
November 23, 2025
Unprompted review
Reply from My Prepaid Center
Dear Helena,
Thank you for sharing your experience with us. We’re truly sorry for the inconvenience you’ve faced with your prepaid card and the challenges in reaching our team. We understand how important it is to access your funds, especially during the holiday season. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to review your account and work toward a resolution. We appreciate your patience and will do our best to help.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/25/2025:**
Hello Helena, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Charged $1 monthly til 0 balance
As part of a settlement I got less than $10 issued via a virtual card. I was then charged $1 a month until there were no funds left. Discovered this today when I finally had time to attempt to spend it (which isn't easy). Can't believe this is legal in California, enjoy that latte you charlatans.
November 22, 2025
Unprompted review
Reply from My Prepaid Center
Hello Catherine,
Thank you for sharing your experience with us. We understand your concerns regarding the monthly fee and the difficulty in using the virtual card, and we’d like to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to review your case and provide support. We appreciate your feedback and the opportunity to address this.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/26/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Currently unable to use the card
Currently unable to use the card, and because I'm not in the US, can't contact customer support. Card is denying at every retailer. looks like everyone got the same problem! Never will get more cards from them!
cant add to apple wallet pay on any site
after they pulled feedback
still not working + no email from them
complete ignorance
3rd december - still no answer
November 21, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We understand how frustrating this must be and want to help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Once we have your information, we’ll work on getting your card working properly.
Regards,
Maurice V.
Myprepaidcenter.com
TOOK ALL OF THE $ OFF OF MY CARD FOR…
TOOK ALL OF THE $ OFF OF MY CARD FOR FEES! These Gift Cards are NOT worth the money spent. We should not be charged fees, PERIOD.
November 20, 2025
Unprompted review
Reply from My Prepaid Center
Hello Carrie,
Thank you for sharing your feedback with us. We understand your concern regarding fees and want to review your specific case to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details. Your experience matters to us, and we appreciate your cooperation in helping us resolve this promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/25/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Like everyone else, its useless
Like everyone else, I have a prepaid virtual Mastercard that is useless. This was an option as gift card from work.
It is rejected every time I try to use it. And after googling it seems like only a few lucky users manage to have any success on a few selected stores.
No contact information for Norwegian users. I wonder how much money they keep due to people giving up and let the cards expire?
Update: i did find a contact form which i submitted, so we'll see how it goes from there.
Update2: got the email and it asked to add name and phone number, and a reference which I dont know means. Filled in what I what i could, so guess wait and see...
November 20, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience with us. We understand how frustrating it can be when a card doesn’t work as expected, and we want to help resolve this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you further. Your feedback is important to us, and we appreciate your cooperation in helping us address this promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/21/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
UNACCEPTABLE: $250 Prepaid Visa Card is UTTERLY USELESS
I am beyond frustrated and frankly, furious with this entire experience. I received a $250 Visa prepaid card, which I activated precisely as instructed, only to discover it is nothing more than a worthless piece.
Every single attempt to use it online results in an immediate, infuriating "PAYMENT DECLINED" error.
This is not an isolated incident—it happens ACROSS ALL PLATFORMS, including major retailers like Amazon and Apple, where these cards are supposed to be universally accepted.
Even worse, the specific website this card is supposed to work on, the one MENTIONED ON YOUR OWN MATERIALS, declines the payment just like everything else!
I am now sitting here with $250 of my money held hostage on a non-functional card. The accompanying card link offers ZERO INFORMATION—no transaction history, no explanation for the declines, just a dead-end page.
To top off this debacle, your customer care is NON-EXISTENT. I have wasted an inexcusable amount of time trying to reach a human being to resolve this critical issue.
I demand immediate, effective resolution. I need someone—a real person, to contact me nowand fix this or provide a functioning replacement card, as this product is fundamentally broken. This is a severe failure of service and a massive inconvenience.
*** UPDATE ****
I contacted the support team by phone, and they started an internal case since the original card was blocked. I provided the requested evidence, and they issued a new card, which is now working as expected. Although it still doesn't work on most websites, it was successful on apple.com after I added the card to Apple Wallet. So, try adding the card to Apple Wallet and select 'Apply' at checkout.
November 18, 2025
Unprompted review
Reply from My Prepaid Center
Dear Chimbu,
Thank you for sharing your experience with us. We understand how frustrating it must be to activate a card and then face repeated declines, especially when trying to use it with major retailers. We want to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to review your card and assist you further. Your feedback is important, and we appreciate your cooperation in helping us make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/20/2025:**
Hello Chimbu, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
This site is probably a total scam
This site is probably a total scam. I've tried to use my card several times "at places that accept MC" and it is declined. "Maurice" sends messages about how sorry they are and that they need more info to resolve the issue. Trustpilot shows that "Maurice" sends the same reply to the 800+ others who have expressed the same issue. He sends a "no-reply" email, so you can't send any info and no email is recieved with instructions.
November 15, 2025
Unprompted review
Reply from My Prepaid Center
Hello John,
Thank you for sharing your feedback. We understand how frustrating it can be when your card doesn’t work as expected. To assist you further, we need to verify some details related to your card and account. Please check your email inbox for a message from noreply.notifications@trustpilot.com, which contains instructions on how to securely provide the necessary information. Once we receive your details, we’ll work diligently to resolve this issue for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Can they come in contact with me so…
Can they come in contact with me so they can help me with my issue.
November 15, 2025
Unprompted review
Reply from My Prepaid Center
Dear Marin,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve had with adding your card to Google Pay and making online purchases. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and look forward to helping you get this sorted.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/18/2025:**
Hello Marin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
What a scam, still a scam
What a scam, worked once and now it’s useless as their customer service. Contacting my state AG office and Federal CSPB, to get some answers. Don’t waste your time with them , I am surprised they have not been taken down by our supposed regulators.
November 15, 2025
Unprompted review
Reply from My Prepaid Center
Hello Ged,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your concerns. To assist you further, we need to verify your account details. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can gather the necessary information and work toward resolving this issue promptly. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
i got a $5 giftcard and it doesn't work
i got a $5 giftcard and it doesn't work so idk what to do with it because it declines everywhere
November 15, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We’re sorry to hear about the trouble with your gift card. To assist you further, we need to verify some details. Please check your email for a message from noreply.notifications@trustpilot.com, as it contains instructions for securely providing your information. Once we receive your details, we’ll work to resolve this issue promptly.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/19/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Can confirm these guys are scammers
Can confirm these guys are scammers. Received a code to redeem a facebook settlement through their website. Of course it doesn't work.
November 11, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your feedback. We understand your concern and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this issue promptly. Your experience matters to us, and we appreciate your cooperation in helping us make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/19/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
Got a card as part of a settlement
Got a card as part of a settlement. Unable to use the card if the item or service purchased exceeds the paltry amount of the settlement. Yes, technically, I could, but what would I get? Nothing I'd want. It's not worth my time trying to redeem it so I guess they get to keep the settlement money.
November 13, 2025
Unprompted review
Reply from My Prepaid Center
Hello Terri,
Thank you for sharing your feedback. We understand your concerns regarding the settlement card and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to review your case and provide the best possible support. Your experience is important to us, and we appreciate your cooperation.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/19/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
I have a Mastercard reward debit card that I cannot use
I have a Mastercard reward debit card that was from a promotion for Quantum Fiber. The card says "funds never expire", but the card has an expiration date which is past. The myprepaidcenter.com website will not register the card and provides no recourse for an expired card. It appears that the money is simply not available to me. Perhaps that is the company's intention - make it too difficult to use the card's value.
November 11, 2025
Unprompted review
Reply from My Prepaid Center
Hello James,
Thank you for sharing your feedback. We understand how frustrating this situation must be. While the card itself may have an expiration date, the funds do not expire, and we want to ensure you can access them. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/13/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
My prepaid center - Huge Scam
Worst customer experience ever.
Impossible to activate. Constant loop of e-mails. Impossible to reach a person at their customer “service”.
Seriously - worst experience ever. They are crooks running a huge scam.
November 11, 2025
Unprompted review
Reply from My Prepaid Center
Dear Khake,
We’re very sorry to hear about the difficulties you’ve experienced with activating your card and reaching our support team. That’s certainly not the experience we want for our customers. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve contacted you to gather your details so we can review your case and assist you directly. Thank you for sharing your feedback—we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/12/2025:**
Hello Khake, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Cards keep declining
I need someone from this company to get in contact with me ASAP. I’m having the same issue as everyone else it seems whereby I cannot spend the funds on my cards, as they keep on declining!
November 10, 2025
Unprompted review
Reply from My Prepaid Center
Dear Lauren,
Thank you for bringing this to our attention. We’re sorry to hear you’re experiencing issues using your prepaid card, and we understand how frustrating that can be. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve reached out to collect your details so we can investigate and assist you directly. Your feedback is important to us, and we appreciate the opportunity to resolve this for you.
Warm regards,
Josh R.
Myprepaidcenter.com
Card never created, error shown, unable to redeem again
I received two $100 codes. When I tried to redeem them, an error appeared after I entered my details, and nothing was sent to my email address. When I tried redeeming again, another error appeared saying that I had already redeemed the code.
Another error is shown when I try to resend the link.
I then tried the second code, but the same thing happened! I’m now out $200!
Unable to contact MPC easily. Worst experience ever!
November 9, 2025
Unprompted review
Reply from My Prepaid Center
Dear Mike,
Thank you for sharing your experience with us. We’re very sorry to hear about the issues you encountered while trying to redeem your codes, and we understand how frustrating this must be. We’d like to investigate this further and help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ll need some additional details to assist you. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/11/2025:**
Hello Mike, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Pretty awful experience with no…
Pretty awful experience with no results... the amount of time trying to figure out how to access funds on a card is obscene. Definitely cannot be used everywhere Mastercard is accepted... can't even get it accepted anywhere....
November 5, 2025
Unprompted review
Reply from My Prepaid Center
Hello Todd,
We're sorry to hear about your experience and the difficulty you've had using your card. We understand how important it is to access your funds easily and reliably. To help resolve this issue, please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. We’ve sent a request through Trustpilot to securely gather your information so we can investigate and assist you further. Thank you for your feedback.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
I have a virtual card that I can’t…
I have a virtual card that I can’t access because it keep saying my password isn’t correct, I keep clicking the password reset and I am not being sent a link to reset the password and my question if my password wasn’t accepted my do the create the page, please help, My PrePaid Center responded, and stated the sent me a link, they is no link in my email nor do I have a reference number to verify, I never could sign back in, I would like to know how to get a paper check, I am so upset with this process.
November 3, 2025
Unprompted review
Reply from My Prepaid Center
Hello Alesia,
We're sorry to hear about the trouble you're experiencing accessing your virtual card. We understand how frustrating it can be when password reset links aren't received. To assist you further, please check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. We’ve sent a request through Trustpilot to gather your information securely so we can help resolve this issue promptly. Thank you for bringing this to our attention.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Myprepaidcenter.com
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