Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received one of these virtual cards for almost $500 because one of my purchase items were re-called. I have almost $300 balance on the card and all the transactions keep getting declined. I calle... See more
Company replied
Absolutely garbage company, defintely wasnt shocked to see a million one star reviews. *****do not buy there gift cards**** there are a million better companies in this field. They are absolutely ho... See more
Company replied
Company details
Written by the company
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Contact info
United States
- myprepaidcenter.com
1.3
Bad
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible company
Website does not work, customer support is out-sourced and completely useless.
November 5, 2025
Unprompted review
Reply from My Prepaid Center
Hello Mike,
Thank you for your feedback. We’re sorry to hear about your experience with our website and customer support. We understand how frustrating this must have been and appreciate you bringing it to our attention. To better assist you, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox and respond so we can investigate further and work toward a resolution. Your satisfaction is important to us, and we’re committed to improving your experience.
Regards,
Maurice V.
Myprepaidcenter.com
Not working the prepaid cards
I have both a Visa and a MasterCard, but unfortunately, neither of them is working. This has been a really disappointing experience, and I honestly didn’t expect such issues. It seems there might be some serious problems with their system.
October 31, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered with both your Visa and MasterCard. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com. This email contains a secure link where you can provide your contact details, allowing us to investigate and resolve the issue promptly. We're committed to improving your experience and hope to make things right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/04/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Unnecessary Decline
I see some other comments about overly sensitive fraud detection. That happened to me. They declined the transaction on the first try, and then the card locked after they declined it. 7-10 minute wait on hold, finally talked to someone and they reissued another card. Asked her what I could do differently this time. She said now that they know it was me, the transaction will go through. Really? That's the process? Use the card, get declined, dig up the help line phone number, wait on hold until they reissue another card? Terrible. And of course I screwed up the next transaction by entering an amount over the amount of the amount of the card - so now I'm back on hold again. Second decline was my fault, but still - all of this for a $40 refund on a class action settlement - ridiculous. I'm 30+ minutes in to collect $40.
Update: After talking with a second rep they told me I'd have to submit the following info:
To process your card replacement, we’ll just need the following documents:
If you have a physical card
A picture of the front and back of the card
A clear color selfie holding your ID. Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the ID (Make sure the picture is legible)
If you have a digital card
A clear color selfie holding your ID. Please ensure that your upper torso, shoulders, arms, and hands are fully visible in the picture, along with the ID. (Make sure the picture is legible)
A screenshot of the reward email received from the card sponsor. (Ensure to cover sensitive information)
Once we receive the documents, please allow 48 hours for an update on your request.
Best regards,
Name Removed
Customer Service Specialist
Blackhawk Network
Absolutely ridiculous. Nice enough people, but terrible company processes. All of this to get $40 smh.
October 30, 2025
Unprompted review
Reply from My Prepaid Center
Hello Eric,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the fraud detection process and the challenges you faced while trying to use your card. We understand how important it is for this process to be smooth and efficient, and we appreciate your feedback as it helps us improve. To assist you further, please check your inbox for an email from noreply.notifications@trustpilot.com, which contains a secure link to provide your contact details. Once we receive your information, we’ll be able to look into your case and offer support.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/04/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Stay Away
I received a prepaid Mastercard as part of a class action settlement and I have been unable to use it on any website that I tried and now it's saying that my card is blocked. 0/10, and no response from support either. Avoid this company at all costs
October 30, 2025
Unprompted review
Reply from My Prepaid Center
Hello Tom,
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you've encountered using your prepaid Mastercard and the lack of response from support. We understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com, which contains important instructions to help us gather the necessary information and resolve this issue promptly. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 11/01/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Trying to close my card but I cannot…
Trying to close my card but I cannot get through in any way from the UK. I can see the company is replying here so this is my only method of communication ridiculously. Please can you contact me so I can close the card and avoid the fees for having a balance (I don’t mind losing the money).
October 27, 2025
Unprompted review
Reply from My Prepaid Center
Dear Rebecca,
Thank you for sharing your experience—we understand how frustrating it must be to face communication challenges, especially when trying to resolve something as simple as closing a card. We’re here to help. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather the necessary details so we can assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/29/2025:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Way more stress than it’s worth
Desperately trying to close card to avoid being charged fees for having a balance, but it is impossible to get in touch with this company!
UPDATE - Please can you send me an email? I have supplied my information via Trustpilot. If that doesn’t come through, please send me another request for review details and I can try again.
October 27, 2025
Unprompted review
Reply from My Prepaid Center
Dear Rebecca,
Hi, thank you for sharing your feedback. We're sorry to hear you're having trouble closing your card and reaching our support team—we understand how important it is to resolve this quickly and avoid any unwanted charges. To assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com. We’ve sent a request for more information so we can look into this and help you directly. We appreciate your patience and hope to resolve this for you as soon as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/28/2025:**
Hello Rebecca, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I received a firtual gift card but when…
I received a firtual gift card but when I tried to verify it I was unable to do so. I called the number in the email and took days to get thru and the only reason I got thru was because I woke up at 3am and tried calling and finally got thru. The man I spoke to said he would make an exception to give me a real card(which I originally asked for) now today they tell me they can’t do it.now I’m back to stage 1! I wonder if they do this so that they can get a higher payback from these companies? Just wondering!!! How this company is still in business is beyond me. Just like everyone else I just got screwed. Not worth anymore of my time trying to retrieve what I deserve. Wishing better luck to everyone else
October 26, 2025
Unprompted review
Reply from My Prepaid Center
Hello James,
Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration you've encountered while trying to verify and resolve your card issue. We understand how important it is to receive timely and effective support, and we're sorry that your expectations were not met. To further assist you, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, this will allow us to securely gather your information and work toward a resolution. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
Myprepaidcenter.com
Complete Scam - Designed to Make You Fail
do not use this service. My card is useless, and they have designed a system where it is impossible for international users to get help. By providing only a phone number, they know people outside the US can't reach them. They have trapped my money with no way to recover it.
UPDATE: I was contacted by "Maurice V." and filled out the secure link with my contact details 4 days ago, as requested. I have still received no email and no solution. My money is still trapped on a card I cannot use, and I am still stuck with no real support.
October 25, 2025
Unprompted review
Reply from My Prepaid Center
Hello Bishoy,
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We understand how important it is to have accessible support, especially for international users. To assist you further, please check your inbox for an email from noreply.notifications@trustpilot.com. It contains a secure link where you can share your contact details with us. Once we receive your information, we’ll investigate your case and work toward a resolution. Thank you for your patience and the opportunity to assist.
Regards,
Maurice V.
Myprepaidcenter.com
I have the same problem everyone else…
I have the same problem everyone else has here, login is impossible even though i just signed up and inserted everything correctly. it then says error. it's impossible to use
October 24, 2025
Unprompted review
Reply from My Prepaid Center
Hello Renate,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered while trying to log in. We understand how frustrating this can be and want to help resolve the issue as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more information so we can assist you directly. Your feedback is important to us, and we’re committed to improving your experience.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/25/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Frustrating Experience with My Prepaid Center Virtual Visa Card
I don’t think I’m the only one facing this issue — I have a virtual Visa prepaid card from my prepaid center, and it doesn’t work anywhere online or through Google Pay. It’s honestly really frustrating because what’s the point of having a virtual card if you can’t even use it for basic online payments? I’ve tried different websites and apps, but it keeps getting declined every time. Either there’s some hidden restriction no one mentioned, or the system’s just broken. Either way, it’s annoying to have a card that looks convenient on paper but turns out to be completely useless in practice.
October 24, 2025
Unprompted review
Reply from My Prepaid Center
Hello Saqib,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you've had using your virtual Visa prepaid card. We understand how frustrating it must be when things don’t work as expected. To help resolve this issue, we kindly ask you to check your email inbox (including spam/junk folders) for a message from noreply.notifications@trustpilot.com. We’ve reached out through that channel to gather more details and assist you further. We’re committed to improving your experience and appreciate your patience.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/24/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Scam
Scam! myprepaidcenter.com wouldn't validate my virtual debit card that i was awarded. I could and cannot ever reach a person at myprepaidcenter.com to solve the problem. Frustating. I know they know all about my virtual debit card because by my online selection they sent me an equivalent dollar value physical credit card in the mail, but they charged me $3 for this, the only choice they gave me that works. The scam is that they figured out a way to receive $3 for every virtual card that they are supposed to handle for $0. They need to be class-action sued by lawyers. Where are those attorneys who will stand up and earn big money for exposing the shoddy inaction of myprepaidcenter.com?
September 29, 2025
Unprompted review
Reply from My Prepaid Center
Hello Clint,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you’ve encountered with your virtual card and the difficulty reaching support. We understand how important it is to have reliable access to your funds and assistance when needed. To help resolve this matter, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com. We’ve sent a request through Trustpilot to gather your information so we can investigate further and provide the support you deserve. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/23/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
If I could give zero stars
If I could give zero stars, I would. Accessing the information is nearly impossible as always comes back with invalid username or password. Changed the password and get the same results over and over. Then access is blocked. Absolutely ridiculous. Absolutely hate the virtual card with this website!
October 20, 2025
Unprompted review
Reply from My Prepaid Center
Hello Mary,
We’re truly sorry to hear about the difficulties you’ve experienced accessing your virtual card. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com as we’ve reached out through there to securely gather the necessary information to help resolve this issue. We’re committed to improving your experience and hope to make things right.
Regards,
Maurice V.
Myprepaidcenter.com
I guess I'm not the only one having…
I guess I'm not the only one having problems with this virtual card from the Walmart settlement.
I’ve activated the virtual debit card, but I’m unable to use it on any website or digital wallet. Every time I try, I receive the same message: “Please contact the card issuer.”
I’ve double-checked the card details and tried using it on different platforms, but the issue persists. I have available funds, but I can’t access them, which is extremely frustrating. I need an urgent solution, as this service is currently ineffective and causing me inconvenience.
I look forward to a clear and immediate response to resolve this issue.
October 21, 2025
Unprompted review
Reply from My Prepaid Center
Hello there,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered with your virtual card from the Walmart settlement. We understand how frustrating it must be to have available funds but be unable to access them. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com, which contains important instructions for securely sharing your information with us. Once we receive your details, we’ll work promptly to resolve the issue.
Regards,
Maurice V.
Myprepaidcenter.com
I currently have three cards
I currently have three cards, which total nearly $150 and have been unable to use them. I have tried calling customer service, but only get an automated response, which doesn't allow me to leave a message or talk to someone. My hope is, that by leaving this review, someone will contact me in order to clear up this mess.
October 20, 2025
Unprompted review
Reply from My Prepaid Center
Hello Ric,
Thank you for sharing your experience—we’re very sorry to hear that you’ve been unable to use your cards and haven’t been able to reach a representative for help. We completely understand how frustrating this must be, especially with multiple cards and funds you’re unable to access. We’d really like to look into this further and help resolve it for you as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate and assist you directly.
Regards,
Gaby S.
Myprepaidcenter.com
Over $500 on a Mastercard that wont…
Over $500 on a Mastercard that wont work anywhere online... customer support line no answer
October 20, 2025
Unprompted review
Reply from My Prepaid Center
Hello Matt,
Thank you for taking the time to share your experience—we’re very sorry to hear that you’ve been unable to use your Mastercard and haven’t been able to reach our customer support team for help. We understand how frustrating it must be to have funds available but not be able to access them. We’d really like to look into this further and help get this resolved as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate and assist you directly.
Kind regards,
Gaby S.
Myprepaidcenter.com
Card always declined
Card keeps declining, Every time I try to use the card is declined. I can't register in my google wallet and I can't use it online. I don't know what to do even because there is a poor customer service. I'm from Italy and don't know how to solve the situation. Pls help
October 19, 2025
Unprompted review
Reply from My Prepaid Center
Dear Riccardo,
Thank you for sharing your experience. We're truly sorry to hear that your card has been declining and that you've had trouble registering it with Google Wallet and using it online. We understand how frustrating this must be, especially with limited support options from abroad. To help resolve this as quickly as possible, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a message requesting your details so we can look into your issue further and provide the assistance you need. We’re here to help and appreciate your patience.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 10/20/2025:**
Hello Riccardo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Difficult to recover Funds
UPDATE: Blackhawk Network followed through on this review and figured out where the money went, and made sure it finally came through. A month later, I had it deposited into my account. I added 2 stars for their consistent follow up and respectful and prompt responses throughout this process. I am withholding stars as I should not have had to resort to this method to track down the money and what the “Balance Adjustment” meant. I had tried contacting several times before and no one could help me. Kudos to their social media team that responds to these reviews for being the only ones who finally could take action and close this issue. I still think there is something off about this whole process, with so many people who have had their balances adjusted to zero and never see the money. This company needs to make it much easier to track down and recover those remaining funds on the cards.
Received funds from a class action suit and was able to use for two purchases. Had a balance remaining, and all of a sudden it just says balance is $0.00 and had a “Balance Adjustment”. No explanation on what it was. I tried to call and it said it was expired and closed (09/2027 is not expired), it was not inactive, used within last 30 days, and no fees should apply. I tried to connect to customer service it just hung up. Almost as if this is a scam and trying to steal remaining funds from everybody.
October 13, 2025
Unprompted review
Reply from My Prepaid Center
Hello DY,
Thank you for sharing your experience—we’re very sorry to hear about the unexpected balance adjustment on your card and the difficulty you had reaching our customer service team. We understand how concerning it must be to see your remaining funds disappear without explanation, especially when your card shows a valid expiration date. We’d really like the opportunity to review your account and clarify what happened. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your details so we can investigate further and assist you directly.
Warm regards,
Gaby S.
Myprepaidcenter.com
What an absolutely terrible company
What an absolutely terrible company. I would never recommend them to anyone. They keep blocking my card for no good reason they even blocked it just because I was using it for Anthropic, which makes no sense at all. I've been waiting two weeks for a replacement card, and I still haven't received it. Every time I call, they tell me to wait another 24 hours. They've wasted my money and my time I've had to call them every single day.
October 8, 2025
Unprompted review
Reply from My Prepaid Center
Hello,
Thank you for taking the time to share your experience—we’re truly sorry to hear about the repeated issues you’ve faced with your card being blocked and the delay in receiving your replacement. We understand how frustrating it must be to deal with multiple calls and ongoing wait times, especially when you just want to access your funds. We’d really like the chance to review your account and help get this resolved as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond when you can so we can gather your details and provide further assistance.
Warm regards,
Gaby S.
Myprepaidcenter.com
Card keeps declining
Card keeps declining, Everything should be activated and good to go but every online order I try to place DECLINES!!! Pls help
October 12, 2025
Unprompted review
Reply from My Prepaid Center
Dear Cam,
Thank you for taking the time to share your experience. We're truly sorry to hear that your card keeps declining despite being activated—this must be incredibly frustrating. We’d like to help resolve this as quickly as possible. To do so, please check your inbox for an email from noreply.notifications@trustpilot.com. It contains a secure link where you can share your details with us privately so we can investigate further and assist you directly. We appreciate your patience and look forward to helping you get this sorted.
Warm regards,
Josh R.
Myprepaidcenter.com
I was sent a prepaid Mastercard and…
I was sent a prepaid Mastercard and told to activate it at myprepaidcenter.com. Guess what? The site doesn’t open. Not on Chrome, not on Firefox, not on Safari, not on mobile — nothing works! I tried on multiple devices and it’s the same result every time: a dead, useless site.
I waited for weeks to check again if it works but still same issue i hate to say this but this company is a scam how could they send you email to activate and not make their website accessible
October 8, 2025
Unprompted review
Reply from My Prepaid Center
Hello Melka,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered accessing our website and understand how frustrating this must be. To assist you further, please check your inbox for an email from noreply.notifications@trustpilot.com, which contains important instructions so we can gather the necessary information and help resolve the issue. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Myprepaidcenter.com
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