Myprotein Reviews 205

Spoke with Rachel. Very helpful and attentative. 10 stars

Talking with Rachel was the best thing ever, I was lucky she was the one to answer my inquiries when I started to live chat. she solve the issue I was having but then live chat wasn't available so I had to talk with other associates they werent as helpful but my problem was solve at the end of the day. Rachel is perfect, she understood what the customer needs. I am about to place another order for leggings. I have sent the link to my coworker so she can order leggings. Because of the experience I had with the other coworkers I was really second guessing if I should order more or not, Rachel saved my day. It really goes to show how one person can make a difference, imagine if I did not get Rachel the first time when I started to live chat, this would be a totally different experience for me. The customer service team replies to messages very fast. The leggings that this company sells are amazing, and worth the money

Oustomer service was quick, smooth, and friendly. Will be back again just for customer service alone. Thank you :)

Great customer support, great products and great pricing

I spoke with Matt, and he was very helpful in resolving a billing issue and an item damaged on arrival. After sales service was great, but initial ordering process had a bunch of glitches relating to coupons and first time buyer discounts.

This is a dishonest company. The promised gift products are not delivered to clients. And they don't answer your complaints. They prefer to receive bad reviews before they fulfill their promises.

Talk with Rachel today about requesting a cancellation to my order. It was really good. Thanks

I spoke with Jenni and she was quick to respond with a positive attitude. Very knowledgeable about the products :)

I dealt with Jenni. She was very professional and extremely helpful in every single way. She was perfect!

customer service rep was amazing! quick and helpful as well as understanding.

Jenni was great - she looked into my issue and resolved it asap! =)

great product, unbeatable price, all the essentials and I got my order faster than I expected on several occasions which is great cause I usually wait till the last scoop to reorder my supps.

I have used Myprotein.ie (Ireland) before and only great experiences. However, the one time I used Myprotein.ca (Canada) it was very poor. I purchased an order worth $124 on 13th June. After waiting 10 days I called the delivery company only to be told the order had me returned to sender (which is in the USA by the way).

25th June: I was told by the Myprotein.ca customer support that "Once returned, a refund will automatically be generated for the order, and enter your account within 3-5 working days."

14th July: I followed up as 3 weeks had passed and still no sign of a refund. I was told it could take up to 30 days to be returned.

29th July: I followed up once again as it had been over 30 days since the item was returned to sender. A customer support member then checked my order and found it had been returned and I should receive my refund in 3-5 working days.

Finally on 3rd August almost 2 months after I placed my order (13th June), I received a refund.

Also I would like to point out that on the Myprotein.ca website it claims to have an 4 star Great reputation, however they do not. They have 2 star Poor reputation with multiple complaints that are all very similar.

So im summation, Myprotein Ireland or UK is good but Myprotein.ca are not up to the same standards.

Order dispatched on december 17th and i'm unable to track it however they provided me with a tracking ID. The carrier confirm that they have not my tracking ID on their system and MyProtein say that the carrier didn't scan the product! Who should i trust???
It's january 3rd and am still waiting for my package!

submitted order on 14th Dec , it was supposed to be delivered after two weeks on 28-29 Dec . now it's 3 Jan and still not received . even not able to track !

Worst experience with customer support, they are very unprofessional. I will say their products are great but they lack in customer support. I highly doubt I'll be ordering from them again.

great service, great information! super helpful!

Worst supply
i ordered my product and it got returned without even coming to me and my protein.ca doesn't hear to customer complain.they don't reply to mails or call. don't waste your money

I did buy micellar protein and it was open. Honestly it was not bad, it was just a little unzipped. When i told them they gave me my money back and left the old one too. Professional customer service and much respect to their customers. Also i bought all my supplements from them and i am very excited to take it NOW

This is my first time ordering from MyProtein. After filing in all my info, I forgot to put in the discount code before I checked out. I called the help line and Craig provided great customer service.