Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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MyProtein Worst Product and Customer Service
I have placed an order on 26th November 2025 and today is 18th December 2025, till date I have not received my order yet. MyProtein seems to be a trusted supplement brand fails to provide a better customer service in India. The chaos between the My protein and the their delivery partner hold back my product for more than 20 days without any prior intimation, delayed messages or any other alternatives. Is this a brand will do. If My protein doesn't have a customer support help desk in India, a local stores in India best to quit Indian market in providing a false scam marketing and businesses. Rather than spending bulk for promotions, ads, influencer marketing, its better to spend for providing a better customer satisfaction with the timely delivery and a quality products. I have not received my refund and the proper reason for my inconvenience. I have to voice out this issue through Social media forums, National consumer rights forum to get a better clarity on the issue. The delivery time mentioned in the website from 4 to 7 working days, but more than 20 days I have not received my product even the proper notification for the delay from the Myprotein side. Is this the brand will do. Then Myprotein is not a trusted brand and seems to be a Scam brand in India.
December 18, 2025
Unprompted review
Not responding to return request despite uploading unboxing videos within 24 hours of delivery
I ordered 4 bottles of clear whey isolate(Order number:690202141)and 2 bottles of legacy dry scoop(order number:690698728)and among that 1 bottle of clear whey is completely unusable and was spilled all over the box which arrived dented,and what's worse,1 bottle of legacy dry scoop is completely solid and rock hard from exposure to moisture or something,
Despite contacting them within 24 hours of delivery and uploading unboxing videos and photos I have received zero response from them
September 4, 2025
Unprompted review
very poor customer service by…
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to my knowns then they say it is id abuse....they are not selling product in free na....then whats their problem...if you are charging then you should not block customer id....I am consistent customer of my protein but their actions staff behaviour is so poor ..
October 7, 2023
Unprompted review
Got the information I needed
I got all the information I needed from the chat with your agent. I love the Pea Protein Isolate (Unflavoured) and it has been out of stock for a very long time. Please bring it back.
September 20, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Dylan help me lot or answer all my…
Dylan help me lot or answer all my queries
September 12, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
thank you Dylan
September 11, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
The Agent Dan kudos to him such a…
The Agent Dan kudos to him such a polite and humble agent helped me quickly regarding the product issue that I was facing the my protein Chat agents are really polite and solve the problem very quickly
August 29, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
best service
August 5, 2023
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good communication established.
July 25, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
The support offered by Pedro is what…
The support offered by Pedro is what makes a customer feel comfortable and ultimate level Of satisfaction thought my problem didn’t solved since 2 months but i felt good the way Pedro dealt with it.
June 30, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a great experience chatting with…
Had a great experience chatting with Dylan
May 26, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
i hope Bradley solve my problem as soon
May 15, 2023
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Supportive Sabah
Being assisted by Sabah was informative, quick, easy and helpful. Thanks for making it so easy and hassle-free Sabah!
April 30, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Nice response
April 24, 2023
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Customer services- Initial chat
My experience went well the executive, namely "Bradley" with his quick response and understanding of the query. Keep up the good work 👍
April 17, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Thank you so much
April 13, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
bradley was very helpful
Bradley was very helpful and prompt in responding. Definitely 10/10. He deserves a raise
March 20, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Dylan ma'am is very humble and kind.
March 16, 2023
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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