Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks
Thanks! Taylor was really understanding & helped me resolve my issue with damaged product replacement initiation
April 28, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
i spoke to taylor about my issue and he…
i spoke to taylor about my issue and he was patient with it and said he will update me regarding the issue within 3 days
April 28, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Order missing #shame
My order id is - 366273979.
My email id is - shivamjadaun.99999 at gmail .com
Now plz don't say this now you are not able to find my account. Because i have already shared my order id and email id.
I am very frustrated from you.
I am tired of contacting again and again via message.
But my order is not yet dispatched from your warehouse almost 9-10 days passed.
DELIVERY is the delivery partner who confirmed this my order is not yet ready to Shipped. Courier partner trying to pickup from last 8 days but every day pickup failed due to you warehouse team is disgusting.
You support team is making excuses daily and daily. .
Thay are treating us like idiot.
NEVER expected this from your MYPROOTEIN.
#shameonyou
#fraudmyprotein
#Pathaticservice.
April 17, 2022
Unprompted review
Reply from Myprotein
Hi Shivam,
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
my experience with taylor was good
my experience with taylor was good, i was satisfied with the response. thanks
April 8, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
DO NOT PRE-PAY OR BUY THEIR PRODUCTS
TERRIBLE!! DO NOT BUY THEIR PRODUCTS. i prepaid my order and i have been waiting for almost almost a MONTH NOW. The shipment tracking says its FREAKING DELIVERED. and so i sent a message to the customer care. THEY SAY THEY WERE OUT OF STOCK SO THEY DIDNT DELIVER.
PLEASE IF (MYPROTEIN) ANYBODY IS READING THIS PLEASE GET BACK TO ME ON MY EMAIL OR INSTAGRAM (ved.pimparkar)
PLEASE ATLEAST GIVE ME MY REFUND!!!!!!!!!!!!!!!!!!!!!
April 4, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Amy
Myprotein
Myprotein, spoke to Taylor via chat. Answered Qs very clearly and professional and kind
April 4, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Recived a expired product
Recived a expired product.
Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROOTEIN.
My complaint forwarded to you quality department but now no-one is helping me .
Plz understand my situation.
what would you do if you were in my place.
Sir, i want refund of 1500 or redelivery of my same product.
Product- alpha men 240 teb .
Order id - 393877201.
Plz track this order id and help me . I am expecting to much from you .
April 4, 2022
Unprompted review
Reply from Myprotein
Hello Abhi,
Thank you for taking the time to leave your review.
I am so sorry to hear of this matter and we do want to get this looked into and resolved efficiently, however at present I am unable to locate your account.
Can you please contact us via one of the contact options on our website, so that we can assist you further?
We look forward to getting this resolved.
Kind regards,
Amy
Replaced immediately
I got a broken shaker they have replaced immediately
March 26, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Satisfaction
March 26, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I had an issue regarding my product and…
I had an issue regarding my product and Chloe really helped me very well and responded very soon, really appreciate her efforts towards my concern.All i could say she is a very kind and a helpful person.
Thanks Chloe,
Shiv
March 26, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Supportive customer care
I had a good experience with their customer support team. Taylor was kind of enough to help me out with the issue.
March 23, 2022
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Its good that tyler is very helpful to…
Its good that tyler is very helpful to me in every-way possible
March 22, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
all my queries were resolved
all my queries were resolved. Service was excellent.
March 22, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
The person is very good who assisted…
The person is very good who assisted me...but your...yes you my protein... your delivery services are bad sir.... improve it
March 22, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Had a great experience while chatting…
Had a great experience while chatting with the adviser. His knowledge on the products from my protein is very crisp and accurate. I am higly satisfied with his answers for my questions and all my doubts got cleared on one go. Thank you my protein team for maintaining such a professionalism throughout the company.
March 19, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Great customer service from Taylor
Spoke to Taylor from customer service with respect to a problem I had with an item in my order. Quickly resolved my issue and very efficiently. Great customer service.
March 14, 2022
Unprompted review
Quick response!!
March 10, 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excellent services and obviously the…
Excellent services and obviously the product
March 8, 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Total BS customer service and company
Total BS customer service and company. They says they have their outlets in India now however delivery time is same as ordering from UK and customer care is pathetic!!!
March 8, 2022
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently.
At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Matt
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.