All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more
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Review summary
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What people talk about most
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It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more
Company replied
My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more
Company replied
I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more
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Company details
Written by the company
Natural solution to aid chronic knee pain
Contact info
2803 Philadelphia Pike, Claymont, 19703, Delaware, United States
- (833)647-1075
- support@myrejuvaknee.com
- myrejuvaknee.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One of the BEST!
Nathan was very friendly as well as helpful.
Seems like the type guy you want representing your company.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Butch,
Thank you so much for your kind words! We’re thrilled to hear that Nathan made such a positive impression and was helpful. He truly is a valued member of our team, and your feedback will definitely be shared with him. It’s wonderful to know our representatives are making a difference for our customers!
— RejuvaCare Customer Support Team
Chris was extremely responsive and…
Chris was extremely responsive and helpful, and went out of her way to solve the problem I called about.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Charles,
Thank you for sharing your experience! We’re so glad to hear that Chris was able to assist you and went above and beyond to solve your issue. It’s wonderful when our team can make the process smooth and stress-free, and your kind words will be shared with her.
— RejuvaCare Customer Support Team
Lim was great
Lim was great. I accidently setup some kind of recurring subscription and he helped me immediately cancel it and refunded the charge. Looking forward to trying the shoulder massager when it comes.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Rick,
Thank you for sharing your experience! We’re so glad to hear that Lim was able to quickly help you cancel the subscription and process your refund. It’s wonderful when our team can make things easy and stress-free. We hope you enjoy using your shoulder massager once it arrives—it sounds like it’s going to be a great addition to your routine!
— RejuvaCare Customer Support Team
This is junk and does not work
This is junk and does not work. They claim to have a 90 day warranty but do not honor it. I've been trying to get a refund over 2 monts now. I'm going to file a wire scam complaint with FTC.
If you want to try one of these, you can get it from other sites for $10 to $15.
March 16, 2026
Unprompted review
Siege was very polite
Siege was very polite, patient, and helpful to correct the issue.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your kind feedback! We’re glad to hear that Siege was polite, patient, and helpful in resolving your issue. We’ll be sure to share your appreciation with them.
If you need any further assistance, please don’t hesitate to reach out.
Regards,
RejuvaCare Customer Support Team
i will know about it once i get the…
i will know about it once i get the missing strap and can strap it on, i held it in place by hand and it felt good
March 16, 2026
Unprompted review
Reply from RejuvaKnee
Dear Alice Jo,
Thank you for your feedback. We’re glad to hear that the device felt good when you tried it, and we understand how important the missing strap is for proper use.
We apologize for the inconvenience caused. Please contact our customer hotline Monday to Friday, from 8 AM to 11 PM EST, at +1 302-261-9613, or email us at support@myrejuvacare.com
with your order details so we can assist in sending the missing strap as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Regards,
RejuvaCare Customer Support Team
Lack of Honesty
The ads inform the customers that this product is shipped from US and will arrive in 12 days max. I never received a tracking for this order until I questioned why it was taking more than 3 weeks to receive it which then I was sent a tracking number which took me to another site saying it was on its way from China. When I questioned the agent on it which I called immediately he was very apologetic informing me that they had run out of product and my order had not bee shipped yet. You need to give customers honest information and not make them wait thinking that they will be receiving their order in the days you advertise. You should be honest about your business.
February 15, 2026
Unprompted review
Reply from RejuvaKnee
Hello Ana, We sincerely apologize for the frustration and confusion caused by the delays and the inaccurate shipping information. We understand how upsetting it must be to expect delivery within a certain timeframe and then receive conflicting updates.
We appreciate your feedback and take it seriously. Our goal is to provide accurate information and a transparent experience for all our customers. We would like the opportunity to review your order and provide a clear update on its shipment.
Please contact our customer hotline Monday to Friday, from 8 AM to 11 PM EST, at +1 302-261-9613, or email us at support@myrejuvacare.com
with your order number so we can assist you further.
Thank you for your patience while we work to resolve this issue.
Regards,
RejuvaCare Customer Support Team
Ok I no longer needed the product
Ok I no longer needed the product. I did not used it so I called to sent it back. I started a return by mail. I got clear instructions for the return. I followed the instructions and I followed reminder of my credit. Customer support was very helpful, nice, and responded my mails right away. My credit it’s back to my credit card. True, you said 10 days. Thank you.
March 6, 2026
Unprompted review
Reply from RejuvaKnee
Hi Jenny,
Thank you so much for taking the time to share your experience. We’re glad to hear that the return process went smoothly for you and that our team was able to provide clear instructions and timely support along the way. It’s great to know your refund was processed as expected and returned to your card within the timeframe we discussed.
We truly appreciate your kind words about our customer support team. Providing clear communication and helpful service is very important to us, and your feedback means a lot. If you ever need assistance in the future, we’ll be more than happy to help.
— RejuvaCare Customer Support Team
Very helpful and took care of everything promptly
The operator did everything perfectly well understood my problem and took care of it efficiently and very politely thank you
March 14, 2026
Unprompted review
Reply from RejuvaKnee
Hi Marvin,
Thank you so much for sharing your experience! We’re very happy to hear that the operator was able to clearly understand your concern and handle it efficiently and politely. Providing respectful, helpful service is something we truly value, so it’s wonderful to know your issue was taken care of in a positive way.
We really appreciate you taking the time to leave this feedback—it means a lot to our team.
— RejuvaCare Customer Support Team
Rejuvacare--there are multiple…
Rejuvacare--there are multiple Rejuvacare web sites. Most are scams!!! I will not go onto any Rejuvacare web sites!!! You don't know which ones are scams and which one is not a scam!!! You better clean this mess or you all will be out of business!!!
March 9, 2026
Unprompted review
The associate was extremely patient
The associate was very patient, extremely knowledgeable and thorough. Excellent customer service provided by Shy! Thank you, Raymond Alexander
March 13, 2026
Unprompted review
Reply from RejuvaKnee
Hi Raymond,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Shy was able to assist you with patience, knowledge, and thorough support. Providing clear and helpful service is very important to us, and it’s wonderful to know Shy made such a positive impression during your interaction.
We’ll be sure to pass along your kind words—recognition like this truly means a lot to our team. Thank you again for your feedback and for choosing RejuvaCare!
— RejuvaCare Customer Support Team
Online information session was set to expire.
I explained to customer support that I did not yet receive the product so setting up a virtual meeting at this time was not possible plus I hadn’t yet undergone pt for a broken shoulder. Angie sent me a message outlining how to use the product once the doctor clears me to do so. The doctor said I could expect shoulder stiffness down the road. That’s why I ordered the product now.
March 9, 2026
Unprompted review
Reply from RejuvaKnee
Thank you for sharing your experience, Dee! We’re glad that Angie was able to provide clear guidance on how to use the product once your doctor clears you. We appreciate your patience and are happy to hear that our team could support you while you prepare for your physical therapy.
Regards,
RejuvaCare Customer Support Team
The agent was very helpful
The agent was very helpful, listened to my concerns, and was very proficient.
March 10, 2026
Unprompted review
Reply from RejuvaKnee
Thank you for your feedback! We’re glad to hear that our agent was attentive, understanding, and able to assist you effectively. Your kind words mean a lot to our team.
Regards,
RejuvaCare Customer Support Team
I never ordered Rejuvaknee I ordered…
I never ordered Rejuvaknee I ordered Rejuva care I just now saw youve been billing me $39fraudulently for this for 3 months and I never received anything what about it plus I asked for a Refund from Rejuva care product and it was approved but you never returned the money and now I see youve been billing me $42monthly that which I dont get anything for and did not know you were doing this
I've reported this to my credit card as fraud and demand my money back and stop this behavior
March 10, 2026
Unprompted review
Ruby was great!
Ruby was immediately helpful in cancelling the subscription. As I told her, I use the product I bought daily, and it is helping with the swollen ankles.
March 11, 2026
Unprompted review
Reply from RejuvaKnee
Hello Jennie,
Thank you so much for sharing your experience! We’re thrilled to hear that Ruby was able to assist you promptly with your subscription cancellation. It’s wonderful to know that your product is helping with your swollen ankles and making a positive difference in your daily routine. Your feedback truly brightens our day!
— RejuvaCare Customer Support Team
Seige
Seige, worked hard at getting all the facts. She then worked quickly to resolve my issue. She was polite and knowledgable.
March 10, 2026
Unprompted review
Reply from RejuvaKnee
Hi Libby,
Thank you so much for sharing your experience! We’re thrilled to hear that Siege was able to gather all the necessary information and resolve your issue quickly and efficiently.
It’s wonderful to know that her politeness, knowledge, and dedication made a positive impact on your experience. We’ll be sure to pass along your kind words to Siege — feedback like yours truly motivates our team to keep providing excellent service.
We appreciate you taking the time to share this with us and are always here if you need assistance in the future.
— RejuvaCare Customer Support Team
My mom did not sign up for a membership
My mom called to purchase the rejuvaknee in January to help with her pain. Somehow she was automatically signed up for RejuvaCare All-Access Membership charging her $42.95/month. I found two charges on her bank account. I asked her about it and she said she only bought the device rejuvaknee for $69.99. I tried calling rejuvaknee multiple times but there was no answer and instead verizon said your call cannot be completed and hung up. I then found the support email on their website and sent an email on March 2nd requesting the cancellation and refund of the membership. A day later they responded to my email and explained the subscription and how my mom was emailed and someone called her to welcome her to the subscription. I replied and asked for proof the emails and a call log when she was called and again asked for cancellation and a refund. March 4th I got an email stating the membership was cancelled and my mom was getting a refund. March 8th her refunds came back to her bank. So I do not think it was legitimate that they signed her up for a membership and they certainly did not call or email as far as I can tell but at the end they refunded the membership fees so I will give them 4 stars for doing the right thing to make it right.
March 2, 2026
Unprompted review
Reply from RejuvaKnee
Hi Margaret,
Thank you for taking the time to share your experience. We’re glad to hear that your mom’s membership was successfully canceled and the refund was processed, and we truly appreciate your acknowledgment of our efforts to make things right.
We completely understand your concerns about the subscription enrollment and the communication around it. Feedback like yours helps us improve our processes so that situations like this are handled more clearly and smoothly in the future.
It’s wonderful to hear that, despite the initial frustration, the resolution was satisfactory and that your mom’s issue was resolved. We truly appreciate you sharing your story and your fair rating, and we’re always here if you need assistance in the future.
— RejuvaCare Customer Support Team
She was resolved quickly and confidently
March 9, 2026
Unprompted review
Reply from RejuvaKnee
Hi Susan,
Thank you for taking the time to share your feedback! We’re very glad to hear that your concern was resolved quickly and with confidence. That’s exactly the kind of service we strive to provide for our customers.
Your feedback means a lot to us, and we truly appreciate you letting us know about your positive experience. If you ever need assistance again in the future, please don’t hesitate to reach out.
— RejuvaCare Customer Support Team
I am being charged for a subscription…
I am being charged for a subscription that I didn’t sign up for. I’m reading this over and over from other reviewers!!! I have tried to call you and I just get the Ai assistant when I asked repeatedly to speak to a real person!!! I will try again tomorrow and hope I get ahold of a real person to resolve this matter. This is horrible customer service just horrible. I want all of my money back and return the Rejuvaknee devices that don’t work properly.
March 9, 2026
Unprompted review
Jose was very professional, knowledgeable, and is a valuable asset to your company. I would recommend to my friends and family and appreciate his kindness and expertise.
Jose was very professional, knowledgeable, kind and helpful. He is a valuable asset to your company. I would recommend Jose to my friends and family, and appreciate his expertise and kindness!
March 9, 2026
Unprompted review
Reply from RejuvaKnee
Hi Linda,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that Jose was professional, knowledgeable, kind, and helpful while assisting you.
It means a lot to us that his support left such a positive impression, and we truly appreciate your kind words and recommendation. We’ll be sure to share your feedback with Jose — recognition like this means a great deal to our team.
Thank you again for your thoughtful message. We’re always here if you need any assistance in the future.
— RejuvaCare Customer Support Team
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