All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more
Company replied
My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more
Company replied
I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more
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Company details
Written by the company
Natural solution to aid chronic knee pain
Contact info
2803 Philadelphia Pike, Claymont, 19703, Delaware, United States
- (833)647-1075
- support@myrejuvaknee.com
- myrejuvaknee.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 39% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support Rej was very good
Made me feel like a valuable customer. Rej was well spoken, understanding and professional.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hello Thomas,
Thank you for sharing your experience! We’re thrilled to hear that Rej made you feel valued and provided support that was understanding, professional, and clear. Our team works hard to ensure every customer feels heard and cared for, and it’s wonderful to know Rej delivered that experience for you.
We’ll be sure to pass your kind words along to Rej—he’ll be delighted to hear your feedback!
— RejuvaCare Customer Support Team
Billed for products did not order or receive
Tried numerous times to talk with customer service. On hold and then told to contact via email (which I have done) No response. I did not order nor received a Rejuvaknee product. Bill three times with latest billing an additional $5.00First two billings $37.95 and latest $42.95. Again, did not order product but continue to be billed. Next ordered one time and received on product Rejuvacare tone patches. Paid for this one product but company continues to bill me. I have been billed $37.95 three times for product I received and ordered only ONE time. No one answers phone,
AI assistant stated I had only one order. I am being
charged monthly for products I never ordered nor received. HELP!!!!!!
March 19, 2026
Unprompted review
Represneative gave clear instructions…
Represneative gave clear instructions for returning product and was understanding re my diability and my inablity to use product.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Anne,
Thank you for sharing your experience! We’re so glad to hear that our representative was able to provide clear instructions for your return and was understanding of your situation. We always strive to make the process as easy and accommodating as possible for our customers, and it’s great to know that support was helpful for you.
— RejuvaCare Customer Support Team
Adam is a great Service Rep good listener and does what he said he would do . He fixed my problem.
ADAM IS GREAT!
March 16, 2026
Unprompted review
Reply from RejuvaKnee
Hi there,
Thank you so much for taking the time to share your experience! We’re truly glad to hear that Adam was able to assist you and resolve your concern. It’s wonderful to know that he listened carefully, followed through on what he promised, and helped fix the issue for you.
Providing attentive and reliable support is very important to us, and feedback like yours means a lot. We’ll be sure to pass along your kind words to Adam—he’ll be happy to know his efforts made a positive difference.
We sincerely appreciate your support and thank you again for recognizing Adam’s great service!
— RejuvaCare Customer Support Team
I highly recommend Mike in customer service.
Mike was very helpful with my frustration and the extra charges on my bank account for a membership, he cancelled the membership and processed my refund. I greatly appreciate his help and his customer service regarding this matter. I recommend talking to Mike if you have any questions or concerns. Thank you Mike for helping me!
March 18, 2026
Unprompted review
Reply from RejuvaKnee
Hi Daniela,
Thank you so much for sharing your experience! We’re thrilled to hear that Mike was able to help resolve the frustration with the membership charges and process your refund efficiently. It’s wonderful to know he provided clear guidance and excellent customer service throughout.
We’ll be sure to pass along your kind words to Mike—he’ll be delighted to know his efforts made a difference. Your recommendation means a lot, and we truly appreciate you taking the time to recognize his help.
Thank you again for your feedback and for trusting us to assist you!
— RejuvaCare Customer Support Team
I bought the rejuvaknee for my husband
I bought the rejuvaknee for my husband. He is using it daily, and though not a cure, he believes it is helping.
March 18, 2026
Unprompted review
Reply from RejuvaKnee
Hi Mary,
Thank you for sharing your experience! We’re so glad to hear that your husband is using the RejuvaKnee daily and finding some relief. While it’s not a cure, it’s wonderful to know it’s making a positive difference in his day-to-day comfort. Your feedback truly encourages us, and we hope it continues to help him feel better over time.
Thank you again for trusting RejuvaCare for his knee care!
— RejuvaCare Customer Support Team
The customer service rep
The customer service rep. (Siege) was helpful and answered my questions. Thank you.
March 16, 2026
Unprompted review
Reply from RejuvaKnee
Hi Tomi,
Thank you for your kind feedback! We’re happy to hear that Siege was able to assist you and answer all your questions. It’s always our goal to make sure every interaction is helpful and clear, and your message lets us know we’re on the right track.
We truly appreciate you taking the time to share your experience!
— RejuvaCare Customer Support Team
Johnny was very polite and helpful when…
Johnny was very polite and helpful when I asked questions. He was quick to respond and thorough … very professional! Thank you, Johnny!
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Debbie,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Johnny was polite, thorough, and professional in assisting you. It’s always our goal to provide helpful and timely support, and we’re glad Johnny could make your experience a positive one.
We truly appreciate you taking the time to share your experience!
— RejuvaCare Customer Support Team
We were charged three times and never…
We were charged three times and never ordered anything from this company. When i called the phone number is said the call could not go through. Did a chat and they wanted me to pay $5 for a membership to talk to a rep. What a ripoff. Called my credit card and filed a fraud case.
March 17, 2026
Unprompted review
My order was double charged
My order was double charged. I sent an email advising of the error and received an email in response from Kaiser stating that the overcharge would be refunded. No debate about fault, just a clear apologetic email. As a first-time online purchaser, it is gratifying to see an "honest broker".
Warren Lewis
March 18, 2026
Unprompted review
Reply from RejuvaKnee
Hi Warren,
Thank you for sharing your experience! We’re glad to hear that your double charge was handled promptly and professionally, and that Kaiser provided clear communication and a straightforward resolution. First-time online purchases can feel tricky, so it’s great to know that you felt supported and confident throughout the process.
We appreciate your feedback and are delighted that this left a positive impression!
— RejuvaCare Customer Support Team
I enjoyed my visit with Reg
I enjoyed my visit with Reg, the young man who explained why there was a charge of $42.95 on my Synchrony bill for Rejuvacare. He was very polite, considerate, patient...and was able to release me from the Membership fee that I did not realize was part of the deal. I hope you value him as an excellent customer service person!
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Mary,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Reg was able to clearly explain the $42.95 charge on your Synchrony bill and assist in releasing you from the membership fee you weren’t aware of. It’s wonderful to know that his politeness, patience, and considerate approach made your interaction a positive one.
We truly value team members like Reg and will be sure to share your kind words with him. It’s feedback like yours that reminds us why excellent customer service makes all the difference.
Thank you again for your note, and we’re happy we could make this right for you!
— RejuvaCare Customer Support Team
The representative was very helpful and…
The representative was very helpful and helped make the process a speedy one. Thank you.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Mike,
Thank you so much for your feedback! We’re thrilled to hear that our representative was able to assist you quickly and make the process smooth and efficient. Your kind words mean a lot, and we’ll be sure to share them with the team.
We truly appreciate you taking the time to let us know, and we’re always here to help whenever you need us!
— RejuvaCare Customer Support Team
Seige was very professional and skilled
Seige was very professional, efficient and was able to resolve my problem quickly. I am grateful for her skilled support knowledge and her ability to check everything I asked her and have all the right answers. Well Done!
Brian Wells
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Brian,
Thank you so much for your thoughtful feedback! We’re delighted to hear that Siege was able to assist you professionally and efficiently, providing clear answers to all your questions. It’s always our goal to ensure every customer feels supported and confident, and your kind words really highlight that.
We’ll be sure to share your praise with Siege—she’ll be thrilled to know her efforts made a difference!
— RejuvaCare Customer Support Team
Awesome Customer Service
Your company has an awesome customer service rep in LIM He listened to my request, asked good questions for information and handled everything in a complete way. He is an asset to your firm
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Richard,
Thank you so much for sharing your experience! We’re delighted to hear that Lim provided such attentive and thorough support. It’s wonderful to know that he listened carefully, asked the right questions, and handled everything completely—he truly is an asset to our team. We’ll be sure to share your kind words with him!
Your feedback means a lot, and we’re so glad we could make your experience a positive one.
— RejuvaCare Customer Support Team
Complete. Ripoff, not to be trusted
Purchase was made, no problems.. the following few months I was charged multiple times for no Reason or purchase, calling was no use , call was disconnected at other times it was continuously busy. This company is a ripoff
March 16, 2026
Unprompted review
Nathan was patient
Nathan was patient, thorough but above all he listened and provided clear feedback. He also provided an explanation of the steps that were taking place. He was professional, and gracious
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Scott,
Thank you for sharing your experience! We’re so glad to hear that Nathan provided patient, thorough, and attentive support. It’s wonderful that he took the time to listen, give clear feedback, and explain each step of the process. We’ll be sure to recognize him for his professionalism and graciousness—he truly exemplifies excellent customer service.
Your kind words mean a lot to us, and we’re happy Nathan could make your experience a positive one.
— RejuvaCare Customer Support Team
Adam is AMAZING!
Adam was wonderful! I have been trying to resolve a billing issue for quite some time. Adam was professional, thorough, knowledgeable and was so helpful to resolve my issue. He was pleasant, patient, kind and reassuring that my issue would be resolved.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi LA,
Thank you so much for sharing your experience! We’re thrilled to hear that Adam was able to help you resolve your billing issue. It’s wonderful that he approached your concern with professionalism, thoroughness, and knowledge, while also being patient, kind, and reassuring. Your feedback truly highlights the level of care we strive to provide in our customer service.
We’ll be sure to recognize Adam for going above and beyond—he’s a fantastic part of our team!
— RejuvaCare Customer Support Team
My appreciation for your company increased because of Lim. A good representative you have there!
How awesome Lim was in helping me with my request of cancelling my All Access membership. He did offer to explain the benefits of that program, but I declined. He is doing a great job. You should give him an increase in wages! His attitude was very good, his language skills were excellent and the whole conversation left me feeling very happy and satisfied. My appreciation for your company increased because of Lim. A good representative you have there!
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Mike,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Lim was able to assist you so effectively with canceling your All Access membership. It’s wonderful to know that his professionalism, excellent communication skills, and positive attitude left you feeling happy and satisfied.
We’ll be sure to pass along your kind words to Lim and recognize him for the outstanding service he provided. Feedback like yours reminds us why we value team members like him so highly.
— RejuvaCare Customer Support Team
Adam was awesome.
March 17, 2026
Unprompted review
Reply from RejuvaKnee
Hi Jennifer,
Thank you for your feedback! We’re thrilled to hear that Adam provided such excellent support. We’ll be sure to pass along your kind words to him—he’ll be happy to know his efforts made a positive impact.
— RejuvaCare Customer Support Team
Reply from RejuvaKnee
Hi Don,
Thank you for sharing your experience! We’re so glad to hear that our team was polite and patient in assisting you. Your kind words mean a lot, and we’ll be sure to pass them along to the representative who helped you.
— RejuvaCare Customer Support Team
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