I live with roommates and don't really want them seeing what I order. Every package I've received comes in a plain brown box with no logo and a generic return address. The shipping label doesn't say a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
Company replied
I was worried I would have to do a video call with a doctor. That's not the case here. Everything is done through messages and forms. You answer questions, upload photos if needed, and a provider revi... See more
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I've always had fine hair but it got significantly thinner after I turned forty. My ponytail went from thick to about the size of my pinky finger. I tried expensive serums and laser combs with no real... See more
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Company details
- #9 of 16 best companies in Online Pharmacy
- #2 of 6 best companies in Hair Product Store
- #1 of 2 best companies in Mental Health Service
- #7 of 11 best companies in Online Prescription Medication Vendor
- #9 of 13 best companies in Pharmacy
About MyRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.4
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They just get it
Used Rocky for a private men's health issue. No awkward talks, no judgment. Got what I needed, discreetly.
February 7, 2026
Unprompted review
Reply from MyRocky
Hi David,
Thank you for sharing this. 🚀
We know men’s health can be a sensitive topic, so we’re really glad Rocky made it feel easy — no awkward conversations, no judgment, and the support you needed delivered discreetly. That’s exactly what we’re here for.
If you ever need anything in the future, we’re always here at contact@myrocky.ca.
Angela clemente
Angela clemente! Great customer service! Wonderful experience dealing with her. She also took initiative which was very nice.
February 5, 2026
Unprompted review
Reply from MyRocky
Hi Simply,
This is so wonderful to hear — thank you for sharing! 🚀
We’ll make sure Angela Clemente sees this — she’ll be so happy to know her initiative and support made such a strong impression. Taking that extra step is exactly the kind of service we strive to provide.
We truly appreciate you taking the time to leave this feedback. If you ever need anything, we’re always here at contact@myrocky.ca.
Perfect service
February 4, 2026
Unprompted review
Reply from MyRocky
Hi Jimmy,
Thank you! 🚀
We’re so glad you had a perfect experience — that’s exactly what we aim for every time.
If you ever need anything at all, we’re always here at contact@myrocky.ca
Great support
Customer service was very helpful and quick to respond.
February 2, 2026
Unprompted review
Reply from MyRocky
Hi Tony,
We love hearing that — thank you! 🚀
Helpful and quick is exactly what our customer service team strives for, so it’s great to know we delivered. We truly appreciate you taking the time to share your experience.
If you ever need anything at all, don’t hesitate to reach out to us at contact@myrocky.ca.
Had an issue because my delivery…
Had an issue because my delivery address wasn’t updated, but AB had it sorted for me with a quick phone call. Very efficient and very professional!
January 30, 2026
Unprompted review
Reply from MyRocky
Hi Mira,
Thanks so much for sharing this! 🚀
Address mix-ups happen — but we’re really glad AB was able to jump in and get everything sorted quickly with a phone call. Efficient and professional is exactly what we aim for, especially when something needs fixing fast.
We really appreciate your feedback, and if you ever need anything else, we’re always here at contact@myrocky.ca.
The delivery was fast
It was a pleasant surprise to get my package a day early.
The whole process from consultation to delivery was smooth and reliable.
February 1, 2026
Unprompted review
Reply from MyRocky
Hi John,
Love hearing this — and getting a package a day early is always a win! 🚀
We’re really glad the full experience, from consultation to delivery, felt smooth and reliable. That’s exactly what we work hard to deliver every time.
Thanks so much for sharing your feedback, and if you ever need anything at all, you can reach us anytime at contact@myrocky.ca.
Simple and reliable
The process is straightforward and the delivery is always on time
January 28, 2026
Unprompted review
Reply from MyRocky
Hi BlazeW,
Love hearing that. 🙌
We’ve worked hard to keep the process simple, smooth, and stress-free — so it’s awesome to know it’s been straightforward for you and that delivery has been consistently on time.
Thanks for taking a moment to share your experience! If you ever need anything at all, you can always reach us at contact@myrocky.ca
Professional Customer Service and Product
Their customer service team have made this a truly a pleasant experience. Going above and beyond what you expect (these days, unfortunately) so I wanted to write a very positive review for them.
January 28, 2026
Unprompted review
Reply from MyRocky
Hi Krista,
This absolutely made our day — thank you for taking the time to share such thoughtful words. 🚀
We truly believe great service should be the standard, not the exception — so hearing that our team went above and beyond (especially “these days”) means everything to us. Creating a smooth, supportive experience is exactly what we aim for, and we’re so glad we delivered for you.
Your positive review genuinely motivates our team to keep raising the bar. If you ever need anything at all, we’re always here at contact@myrocky.ca.
Thanks again for the kindness and support — it doesn’t go unnoticed!
Reply from MyRocky
Hi Miles,
Wow — 2 days? That refill basically teleported. 🚀
We’re so glad to hear everything arrived quickly and that our customer service team delivered a 10/10 experience (they’re going to love seeing this!).
Thanks a ton for taking the time to share your feedback — it truly means a lot to us. If you ever need anything at all, questions, support, or just want to say hi, you can always reach us at contact@myrocky.ca.
Appreciate you being part of the Rocky community!
Trisha M was very helpful
Trisha M was very helpful and found the tracking information that had disappeared from my order!
January 28, 2026
Unprompted review
Reply from MyRocky
Hi Mike,
So glad to hear that — thank you for sharing! 🚀
We’ll make sure Trisha M sees this. Tracking hiccups can definitely be frustrating, so it’s great she was able to quickly track everything down and get you the information you needed.
We really appreciate you taking the time to call this out. If you ever need anything else, we’re always here at contact@myrocky.ca.
These people take your first order and…
These people take your first order and keep your payment information and debit you without you ever knowing they have 2 numbers on file which does not work, be careful of these people
January 26, 2026
Unprompted review
Reply from MyRocky
Hi there,
Thank you for bringing this to our attention, and we’re very sorry to hear about your experience. We’d truly like the opportunity to assist you and work toward a resolution, but we’re unable to locate your account details based on the information provided here.
Please reach out to us directly at contact@myrocky.ca so we can review this matter further and address your concerns promptly. We look forward to hearing from you.
Trisha was great in quickly responding…
Trisha was great in quickly responding to and resolving a billing issue, and overall the team has been excellent and easy to work with.
January 26, 2026
Unprompted review
Reply from MyRocky
Hi Greg,
Thanks so much for the kind words! 🚀 We’re happy to hear Trisha was able to jump in quickly and get that billing issue sorted — she’s a rockstar when it comes to keeping things smooth and stress-free.
We’re also really glad the rest of the team has been easy to work with. That’s always the goal. If you ever need anything down the road, don’t hesitate to reach out at contact@myrocky.ca — we’re here to help!
Reply from MyRocky
Hi Thierry,
Fast, friendly, and right when you need it 🚀 That’s what we aim for, so we’re glad we could help quickly! Thanks for taking a moment to share — it really means a lot to our team.
If you ever need anything else, you can reach us anytime at contact@myrocky.ca.
Awesome
My local pharmacy was always out of stock of my skin cream. With Rocky it just shows up at my door every month like clockwork. One less thing to worry about.
January 26, 2026
Unprompted review
Reply from MyRocky
Hi Chad,
That’s exactly the kind of worry we love taking off your plate 🚀
Running into out-of-stock issues is frustrating, so we’re happy to hear everything’s been arriving right on time — no chasing pharmacies, no extra errands, just one less thing to think about. Easy and predictable is the goal.
If you ever need help with your orders or have questions, feel free to reach out to us at contact@myrocky.ca. We’ve got you covered!
Saved me during a bad patch
Was having panic attacks, my doctor's wait was weeks. Got a Rocky appointment in 2 days. The meds they prescribed helped calm things down enough for me to function. It was a crisis fix.
January 25, 2026
Unprompted review
Reply from MyRocky
Hi Jordan,
Thank you for sharing this — we’re really glad we could be there when timing mattered most.
Getting support during a moment like that isn’t easy, and we’re relieved to hear the appointment came quickly and the medication helped steady things enough for you to function again. Sometimes it really is about getting that immediate support when you need it most.
If you ever need follow-ups or have questions down the line, don’t hesitate to reach out to us at contact@myrocky.ca. You’re not alone, and we’re always here to help 🚀
It is very much appreciated to hear…
It is very much appreciated to hear back in person when you make a request to a company. My communication was handled by Jaymee and they did an excellent job.
January 20, 2026
Unprompted review
Reply from MyRocky
Hi Gary,
We really appreciate you taking the time to share this — hearing back from a real person truly does make a difference!
Jaymee will be so happy to hear this shout-out! They do an amazing job making sure communication feels personal, clear, and actually helpful. Thanks for recognizing that effort — it means a lot to our whole team.
If you ever need anything else, you can always reach us at contact@myrocky.ca. We’re just a message away!
Convenient and Actually Helpful
I tried them for weight loss and ended up losing a few pounds within the first couple of months. The treatment plan was easy to follow, and having regular check-ins made it easier to stay consistent. It felt like a practical, no-pressure way to get support without going to a clinic
January 22, 2026
Unprompted review
Reply from MyRocky
Hi Anthony,
Thanks so much for sharing your experience! 🚀
Losing a few pounds in the first couple of months is a great win, and we’re really happy to hear the plan felt easy to follow and low-pressure. That’s exactly what we aim for — real support, regular check-ins, and none of the awkward clinic visits.
If you ever have questions or need anything along the way, feel free to reach out to us at contact@myrocky.ca. We’re always here to help — cheering you on every step of the way! 💪
Janky website,Excellent customer service
The website was slightly janky to navigate and I was unable to execute the functions that I meant too (create a new order and pay for it) but upon requesting help via their chat box I was connected with a real operator almost immediately who was very helpful and fast in performing the functions.
January 22, 2026
Unprompted review
Reply from MyRocky
Hi Chad,
Thanks for the honest feedback — we really appreciate it 🙏
Sorry about the hiccups on the website, that’s never ideal. The good news is we’re glad our live chat team was able to step in right away and get everything sorted quickly. Real people, real help, no waiting around.
If you ever run into anything else or need a hand in the future, feel free to reach out at contact@myrocky.ca. We’re always happy to help and we’re continuously working to make the experience smoother!
Reply from MyRocky
Hi there,
Thanks for sharing your feedback! We’re glad to hear you found our service fast and the medication effective — that’s always our goal.
If you ever have questions or need support along the way, don’t hesitate to reach out at contact@myrocky.ca. We’re always here to help!
Buyer beware. Will threaten you.
Buyer beware. Will threaten you with legal action if you dispute a $60 service charge where NO services were provided (after months of payment). Do not trust these kinds of people with your health. Awful.
"As outlined in prior communications, our investigation confirmed that:
You authorized the transaction through your verified Rocky Health account;
You accepted the Terms & Conditions, including all billing policies;
The services associated with the transaction were fully and properly delivered; and
No valid grounds existed for any dispute or chargeback.
Your bank’s prior reversal of this legitimately authorized transaction resulted in an improper benefit and a breach of contract. That matter has now been corrected through the repayment that we have received.
Please be advised that any attempt to dispute, reverse, or otherwise interfere with this repayment– including initiating another chargeback or contesting the payment with your financial institution– will result in immediate escalation without further notice. This includes:
Transfer of your file to an external collections agency;
Commencement of civil proceedings to recover all amounts, administrative fees, damages, and legal costs; and
Where appropriate, referral to law-enforcement authorities for review under section 380 of the Criminal Code of Canada.
Filing a false dispute or attempting to reclaim funds for services knowingly received may constitute fraud under section 380 of the Criminal Code of Canada, which carries potential penalties of up to two (2) years of imprisonment upon conviction.
Rocky Health maintains comprehensive, time-stamped evidence–including identity verification logs, payment authorization records, platform activity, service records, and all communications–which will be provided to the appropriate parties should enforcement actions become necessary.
If you believe this notice has been issued in error, you must respond directly to this email within five (5) business days. Failure to respond will be taken as acknowledgment of this notice and agreement to its terms."
January 18, 2026
Unprompted review
Reply from MyRocky
Hi Janey,
We’re sorry to hear this was your experience and appreciate the opportunity to clarify.
As outlined in our terms, the $60 monthly program fee is a platform fee that applies to all members enrolled in the Weight Loss Program. It covers access to the prescribing clinician, pharmacist oversight, secure medical messaging, and the operational and regulatory work required to safely support treatment - including medical review, ongoing eligibility assessments, and monthly prescription issuance.
In this case, the subscription was not paused or cancelled prior to renewal, and a chargeback was filed even though the fee was applied in accordance with the program terms, which our team reviewed and escalated accordingly.
If you’d like to discuss this further, our team can be reached at contact@myrocky.ca.
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