this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors. I wanted a product exchange and only rec... See more
Company replied
I’m sharing my experience to help others make an informed decision. I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the produ... See more
Company replied
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now. After installi... See more
Company replied
Breach of guidelines
this company is shockingly bad
this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them I had to jump through hoops, and their suggestion that I kept them anyway. I followed their instructions for return, costing a small fortune, months later still have not received a refund, and one of the packages has just been returned to me. No response to my emails either.
April 28, 2026
Unprompted review
Reply from Mysalights
Hello Adrian,
Thank you for taking the time to share your experience with us. We can see that this has been a difficult situation, and we genuinely wish it had gone differently for you.
We would like to look into this right away. The concerns you have raised, including the product appearance, the return process, and the refund that is still pending, are all matters we take seriously and want to resolve properly for you.
Since we are unable to locate your order using your name alone, we kindly ask that you reach out to us directly at info@mysalights.com with your order number and a brief summary of the issue. This will allow our team to pull up your full order details and get to the bottom of what happened, including the package that was returned to you and the refund that remains outstanding.
We want to make sure this gets sorted out properly, and we are committed to giving your case the full attention it deserves.
We look forward to hearing from you soon.
Warm regards,
Fantastic LED lights
Good value, well packaged and look great. easy to instal.
April 10, 2026
Unprompted review
Reply from Mysalights
Hello Tony,
Thank you so much for taking the time to leave us such a lovely review! It is great to hear that the LED lights arrived well packaged and that you found them easy to install. Good value and a great look are exactly what we aim for, so knowing that it hit the mark for you means a lot to us.
We hope you enjoy them for many years to come, and we look forward to welcoming you back whenever you are ready to explore more of our collection!
Warm regards,
Sadly these people charge you European…
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors.
I wanted a product exchange and only received a 15% discount on my order. Sorry this is not 100% satisfaction.
Go somewhere else if you can.
April 22, 2026
Unprompted review
Reply from Mysalights
Hello Ricardo,
Thank you for taking the time to share your experience with us. We genuinely value all feedback, as it helps us grow and do better for every customer.
We hear you on the packaging, and we want you to know that this has been shared directly with our team as a priority point. What you described is not the standard we hold ourselves to, and we are actively working to make sure this does not happen again for future customers.
Regarding the installation instructions, we take this on board completely and this is something our team is already looking into internally to ensure all future orders are accompanied by the proper guidance needed.
We would warmly welcome you to reach out to us directly at info@mysalights.com so we can personally look into your experience and make sure everything is resolved to your full satisfaction, Ricardo.
Warm regards,
From Issue to Solution — Truly Appreciated
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now.
After installing the lantern, I noticed it appeared slightly unbalanced once hung. I contacted customer service and shared a short video to explain the issue.
Julie handled everything with professionalism, understanding, and genuine care. The communication was clear and quick, and she immediately offered a replacement without requiring me to return the original item.
In the end, I decided to upgrade to a different model and simply paid the price difference. The entire process was smooth and handled with real attention to customer satisfaction.
Thank you, Julie, for your support and for managing the situation so thoughtfully. Experiences like this truly build trust.
February 16, 2026
Unprompted review
Reply from Mysalights
Hello Felix,
Thank you so much for taking the time to share this. It truly means a lot to the whole team.
We are really glad to hear that the situation was handled smoothly and that you felt well looked after throughout the process. Pleased to read your kind words.
It is always wonderful to hear when a customer feels genuinely supported, and knowing that the experience left a positive impression makes all the difference for us. We also love that you found an upgrade you are happy with!
We look forward to welcoming you back whenever you are ready, Felix, and we will always be here if you need anything at all.
Warm regards,
I’m sharing my experience to help…
I’m sharing my experience to help others make an informed decision.
I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the products I received did not match that image at all. The quality was poor and the items appeared to be widely available elsewhere at a much lower price.
In my experience, the value does not reflect the price, and I would not recommend buying from this store. I suggest comparing options carefully before purchasing. I also tried to contact customer service multiple times, sending many emails, but never received any response at all.
March 12, 2026
Unprompted review
Reply from Mysalights
Hello there,
Thank you for taking the time to share your experience. Reading your review, we can see this has been a really disappointing situation, and that is the last thing we ever want for our customers.
We genuinely care about the quality of every order that leaves our store, and we want to make sure your concern is looked into properly. To do that, we would need your order number so we can pull up your details and get a full picture of what happened, both with the products you received and the emails you sent that went without a reply.
Please reach out to us directly at info@mysalights.com with your order number and a brief description of the issue, and we will make it our priority to get back to you as quickly as possible.
We truly hope to hear from you soon so we can work through this together and find the best way to put things right.
The Mysalights Team
First mistake: We ordered the a living room chandelier…
UPDATE FOLLOWING RESPONSE: I think you’re getting confused here. Your product is unsafe and would not pass UK safety regulations as certified by a qualified electrician. You should not be selling this product. Whether you get your dangerous product back or not is not the issue here, we have been miss-sold a product both in terms of build quality and safety and therefore are owed a full refund. We’ll do you a favour and recycle the light, if it ever is actually returned to us.
We ordered the a living room chandelier and while it arrived in good time clearly was of a poor build quality. A member of our family is also an electrician and told us that the light would in no way pass UK safety guidelines. We told Mysalights this and they proceeded to offer us more and more make good options whilst avoiding the full refund option. They then told us to fill out a form which we did and return the light in original packaging. This cost me £45 to send to the Netherlands (yeah I know right?!), this sat in Dutch customs for a month and has just now been rejected and is apparently being "returned to sender"!!!
I will not be installing this if it comes back. All I want is my refund for the original £240. I'll even waive the £45 I lost posting this unsuccessfully to stop this eternal back and forth just trying to get back what I am LEGALLY owed! 0 stars would have been my review had that been an option. DO NOT BUY ANYTHING FROM HERE!!!
February 15, 2026
Unprompted review
Reply from Mysalights
Hello P Jarventaus,
Thank you for taking the time to share your feedback with us. We are truly sorry to read how this situation has developed and we appreciate the opportunity to respond and clarify what has happened.
From the beginning of your request, we worked with you to provide several alternatives that could help avoid the time, effort, and cost involved with an international return. These included various solutions so that you could reach a quicker resolution without needing to ship the chandelier back. As confirmed in the email correspondence, the preference remained to proceed with a return and refund, and we then shared the full return instructions accordingly.
The parcel unfortunately did not reach our warehouse because it was held and rejected at customs before delivery. As outlined in the return guidance provided, any customs duties connected to international returns must be cleared so the shipment can enter the Netherlands and be received by our warehouse team. Since the item has not yet arrived back with us, we have not been able to complete the inspection step required before issuing the refund.
We completely recognise how disappointing and drawn-out this experience has felt, especially after the effort and cost you already invested in returning the item. Please be assured that we remain ready to work with you toward the best possible solution from here. We kindly invite you to continue the conversation with us in the ongoing support thread so we can review the next steps together and assist you further.
We appreciate you bringing this to our attention and remain committed to resolving this with you.
Best regards,
Not to be trusted
I don't like writing bad reviews, but I feel that I have no choice here. I was looking for some nice, flush ceiling lights for a newly refurbished lounge/dining room area. I found the customer service team at mysalights to be very responsive and this convinced me that they were a company to do business with. I opted for units which are still described on the website as having a tri-colour mode allowing me to switch through 3 colour temperatures. Still I had to select a colour temperature when I placed the order, so I presumed this would be the default colour when the new lights arrived. When they did arrive I became wary because they are clearly flimsy Chinese tat, and when there was no remote control (despite being referred to in the accompanying documentation) I contacted the customer service team to query the situation. They said that despite the wording on the website, which I attached to my message, they had shipped the colour that I had ordered. They don't want to help, so I will now seek redress through my payment provider. The lesson is that if something appears too good to be true then it certainly will be. These units will be destined for the bin, and I will visit a high-street, reputable dealer where I can see what I am purchasing.
EDIT. Mysalights responded to my review. Their response may have disappeared now that I am editing my review, but their response said that they realised they were responsible for shipping delays due to the fragile nature of the product. I didn't raise any concerns about shipping delays, so clearly their responses to reviews are either AI-generated (in which case they really need to subscribe to a better bot) or else are just stock text. They also said they'd tried to offer a resolution. Utter nonsense; in fact, I think that a clear lie such as this shows that this is not a company to do business with. I never thought I would fall victim to a rogue trader. I regret that I was lured in by this one.
April 2, 2026
Unprompted review
Reply from Mysalights
Dear Jon,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience.
Your order was placed a while ago and due to a logistics issue involving the fragile nature of the item, there was an unfortunate delay in delivery. We take full responsibility for the inconvenience this caused and had offered a resolution as well as a reshipment to make things right.
Once the order was delivered, we wanted to make sure you were happy with your purchase and offered further resolutions to help you keep and enjoy the product. We also have an offer available that we believe could be of great value to you.
We genuinely want to resolve this for you and make sure you are satisfied. We kindly ask that you get in touch with us directly at info@mysalights.com so we can work through this together and find the best possible outcome for you.
We hope to hear from you soon.
Best regards,
Mysalights Team
Don’t get fooled
Don’t get fooled. This company is not even based in Europe. They drop ship cheap products from China, which is not worth the price they cost. Also consider that you must return the products to China which technically makes returns extremely difficult and very costly (potentially costing you more than the product itself)
April 4, 2026
Unprompted review
Reply from Mysalights
Hi Ari,
Thank you for sharing your feedback and we are sorry to hear that your experience did not meet your expectations.
We would like to clarify that Mysalights does operate with a warehouse based in the Netherlands, and we are fully committed to providing a positive experience for all our customers. We take all feedback seriously and would love the opportunity to look into your specific situation and make things right for you.
Unfortunately, we are unable to locate an order based on the information available here. Could you please reach out to us directly at info@mysalights.com with your order number and a brief description of the issue? We will make sure it is resolved in a way that satisfies you.
Reviews like yours genuinely help us improve and we truly appreciate you taking the time.
Best regards,
Mysalights Team
Don't order with this company
Don't order with this company. I placed an order on the 2nd of February. The tracker told me it had been shipped on the 4th of February. I chased it up on the 12th of March, have been told the lights didn't pass their quality checks so others would be released shortly. No further update, so asked for a refund on the 29th of March, to be told its in transit. It clearly can't both be in transit but also not released because of the quality checks. Im now being refused a refund. Please dont order from this company!!
March 30, 2026
Unprompted review
Reply from Mysalights
Hello Holly,
It is truly concerning to read about the mixed messages regarding your order. Having one update state that the lights failed quality checks and then later being told they are suddenly in transit, all while waiting since February, is not the experience we want for you. It makes total sense why there is so much doubt regarding the status of this delivery.
We have searched our system using the name on this profile but have not been able to pin down your specific transaction details yet. To get this sorted out right away, please send an email to info@mysalights.com with your order number. Having that information will allow us to look into the actual tracking history and address the refund request you mentioned.
We really want to make this right and provide the clarity that has been missing so far. As soon as that email hits our inbox, we will prioritize finding a solution that works for you.
Best regards,
DO NOT ORDER FROM MYSALIGHTS
I ordered four lights on the 4th of March 2026, I was told they would be delivered to me in one to two weeks at the point of order.
I have not received my order, the order tracker does not work.
I have been told by Mysalights that my order is with EVRi, I was told to ring EVRi myself and chase my own order Mysalights would not do it.
EVRi told me they can not deliver my lights and I should cancel my order with Mysalights.
Of course Mysalights lights are not responding.
March 20, 2026
Unprompted review
Reply from Mysalights
Hello Christopher,
We are genuinely sorry that your experience has been so stressful and that your lights haven't arrived as expected. It is never our intention to leave a customer feeling like they have to do the heavy lifting with a courier, and we want to take over from here to get this sorted out for you.
We have tried looking into this immediately, but we are having trouble locating your specific order details using only your name. To make sure we can track down exactly what happened with EVRi and find a solution that works for you, could you please email us at info@mysalight.com?
Please include your order number and a brief note about the delivery issues you mentioned. This will allow us to step in, contact the courier ourselves, and ensure we reach a resolution that fixes this for you. We are ready to help the moment we hear from you.
Kind regards,
The Mysalights Team
I wish I had read these reviews before…
I wish I had read these reviews before ordering. I thought they were a legitimate dutch company. Our lights are stuck at customs with no update from the company. Don't order.
Finally got a refund but it took a lot of emails. I would not order.
March 18, 2026
Unprompted review
Reply from Mysalights
Hello Lydia,
It is concerning to hear that your order is currently held up at customs, and we certainly want to help you get this sorted out as quickly as possible.
To clarify how we work, while we are a Dutch-registered company with a local return address and a European-based support team, our lamps are crafted in various locations across the globe. We maintain multiple international warehouses to ensure we can provide high-quality designs at the prices our customers enjoy. This does sometimes mean that shipments pass through international checkpoints, but they should never be left without an update.
We have searched our system for an order under your name, but haven't been able to locate a match. To resolve this for you immediately, please reach out to us at info@mysalight.com with your order number or the email address used for the purchase. Once we have those details, we can jump in, contact the carrier, and find out exactly what is happening with your delivery.
We are ready to get this back on track for you the moment we hear back.
Best regards,
The Mysalights Team
They don't want to refund me
Really save yourselft a big trouble and just don't buy here you will loose your money. I returned the lamps as it wasn't what suitable for me, it took like 20 emails to manage to get the address of them for return and now they don't refund. Did one lamp refund, the rest after more than one month nothing. Now that I sent official complain asking to give the money back, they don't even respond me.
So save yourself a trouble.
3/27/2026 Would like to add an update on my review, as I have recieved finally the full refund. Very happy we can close this chapter eventually with good results.
March 16, 2026
Unprompted review
Reply from Mysalights
Hello Edita,
Thank you for bringing this to our attention. We have been following your case closely, and we truly value the time you have taken to stick with us through this process.
We want to be completely open with you about the delay. While we have already processed the refund for the first lamp confirmed by our team, our warehouse records currently show a discrepancy regarding the remaining three items. We know you sent everything together in one package, so we are currently having our team do a physical sweep of the return centre to locate the rest of your items.
Please know that we are not ignoring your formal complaint. We are treating this with high priority and are pushing for a final answer from our logistics partners so we can release the remaining funds to you. We are committed to making sure you receive every cent owed for your return.
Please reply to our ongoing email conversation. We are waiting for you there so we can stay in direct contact and resolve this for you immediately.
Warm regards,
The Mysalights Team
Very bad company
Very bad company
Sent me the wrong lights , extremely push to force customer to keep the wrong items , tried partial refunds even though it was their faulty to send wrong items .
I have opened a dispute with my credit card to get my full refund .
Please do yourself a favour and do not purchase from this company but if you are having problems go straight to your card company to get your refund .
March 5, 2026
Unprompted review
Reply from Mysalights
Hello Ursula,
It is truly disheartening to read about your experience with the incorrect lights and the trouble you faced regarding your refund. We genuinely acknowledge the frustration this situation has caused, especially when you felt pressured to keep items that weren't what you ordered. That is certainly not the level of service we aim to provide.
We have searched our system using your name but haven't been able to locate your specific order details yet. To make things right and look into exactly what happened with your shipment and the refund process, could you please send your order number to info@mysalights.com?
Once we have those details, we can step in to address your concerns directly and ensure this is handled properly. We want to be sure you are looked after.
Mysalights team
Poor quality and a returns system that feels like a scam
The quality of the lights certainly didn't match what's shown on the website. Ugly, cheap details which ruin the look of the light. Customer service also felt like nothing but a scam throughout, constantly stalling for time. In the end, the return was processed, but it was a very drawn out process.
January 15, 2026
Unprompted review
Reply from Mysalights
Gemini said
Hello PG,
It is truly disappointing to hear that the lights you received fell short of the quality shown on our website. We aim for every piece we ship to be a standout feature in a home, so hearing that the details felt cheap is far from the standard we set for our collections.
Regarding the return process, we hear your feedback loud and clear. It sounds like the experience was far more drawn out than it should have been, and we truly regret that the communication felt like a delay tactic rather than genuine support. We are constantly working to sharpen our responsiveness to ensure no one feels stuck in a loop.
We have searched our records for a "PG" but haven't been able to locate an order that matches. To help us look into exactly what went wrong with your specific case and ensure your feedback reaches our quality control team, please send an email to info@mysalight.com. If you can include your order number and any photos of the issues you encountered, it would help us immensely.
We want to make sure your voice is heard so we can prevent this from happening to others.
Best regards,
My light was delivered with the wrong…
My light was delivered with the wrong type of plug attached, making it dangerous to use without adaptation. After seeing a number of reviews, I was very concerned the company wouldn’t help me. However, I cannot fault the response by customer service, and the way they handled the situation, sending out a full replacement light with the correct plug as soon as possible. Whilst the products themselves may be of misleading origin, they are not poor quality, and the company is obviously trying hard to give good service in their operations. My new lamp with the correct plug is working well and looks lovely, so thank you to the customer service team at mysalights for delivering the exceptional customer service they promised.
March 2, 2026
Unprompted review
Reply from Mysalights
Thank you for sharing your experience with us. We are so pleased to hear that your new lamp is working well and looking lovely in your home!
We genuinely appreciate your honesty regarding the initial mix-up with the plug. Safety is our top priority, and we are glad our team could step in quickly to send out a full replacement with the correct fittings. It is wonderful to know that our commitment to providing helpful and responsive service made a positive difference for you.
We are constantly working to refine our operations and ensure our descriptions are as clear as possible, so your feedback is incredibly valuable as we grow. Thank you for giving us the chance to make things right and for your kind words about our team’s efforts.
Best regards,
The MySa Lights Team
We placed an order for two lights…
We placed an order for two lights before Christmas. They still have not arrived and have emailed countless times and not getting a respond!!!
December 11, 2025
Unprompted review
Reply from Mysalights
Hello Juliette,
Thank you for sharing your experience with us. We are so sorry to hear that your order for the two lights has not arrived yet and that our lack of communication has left you hanging after multiple attempts to get in touch.
This is certainly not the level of service we aim to provide. We want to step in and fix this immediately. Please send your order number and a quick note about your situation to info@mysalights.com. Once we have those details, we will prioritize your case to ensure you get the help you need and provide a clear solution regarding your order.
Thank you for bringing this to our attention and giving us the chance to make things right.
Best regards,
The MySa Lights Team
Avoid - products do not match website photos
The product looked nothing like the website photos - this website seems to be a scam. Expensive but when they arrived they looked very cheap. The lights took so long to arrive that our builders had finished. They tried to convince us to get money back instead of a refund and when we posted back the package was returned by customs so we lost even more money.
December 15, 2025
Unprompted review
Reply from Mysalights
Hello Mary,
Thank you for sharing your experience with us. We are genuinely concerned to hear about the trouble you have faced with your order, from the long delivery delay that missed your building timeline to the complications you encountered with the return and customs. This is far from the smooth process we want for our customers.
We have searched our system using your name and the email address associated with this review, but we are unable to find your order number or any previous emails from you. To help us step in and fix this, please send your order details and any tracking information for the returned items to info@mysalights.com.
Once we have those specifics, we will prioritize your case to investigate what happened with the return package and find a fair way forward for you. Thank you for bringing these details to our attention and giving us the chance to address this.
Best regards,
The MySa Lights Team
Do not buy from this company
I cannot recommend buying anything from this company. I needed to return a lamp, and despite sending many emails and videos of the lamp, they refused to provide me with a return label. It has been a terrible experience, and I can only say: do not buy from this company.
Mysalight has now replied to me, and after 8 emails I was finally allowed to return the lamp — provided that I pay for the return shipping myself. However, I still haven’t received my money, so at this point I can only say: do not use this company.
March 2, 2026
Unprompted review
Reply from Mysalights
Hello Pia,
It is truly disappointing to hear about the trouble you've had with your return process. We see how much effort you’ve already put into sending emails and videos to get this sorted, and it’s clear we haven't met the standard of service you expected from us.
We want to step in and fix this immediately. Please send your order number and a quick note about the specific issues with the lamp to info@mysalights.com. Once we have those details, we will prioritize your case to ensure you get the help you need regarding that return label.
Thank you for bringing this to our attention and giving us the chance to make things right.
Best regards,
The MySa Lights Team
Ceiling lamps
All fine, lead time acceptable, delivery no problem, perfect packing. 2 very beautiful ceiling lamps in my flat. I am happy with those.
January 24, 2026
Unprompted review
Reply from Mysalights
Hello Wolf-Rainer,
It is wonderful to hear that your new ceiling lamps are now hanging in your flat! Thank you for sharing such a kind note about your experience with us.
We take a lot of pride in making sure our pieces are packed securely to reach you in perfect condition, so I’m glad to see that effort paid off. Hearing that you are happy with the lamps and the delivery timing really made our day.
Enjoy the new atmosphere they bring to your home! If you ever need anything else or have a question in the future, please do reach out to us directly. We are always here to make sure you have the best experience possible with our lighting.
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.