this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them... See more
Company replied
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See what reviewers are saying
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors. I wanted a product exchange and only rec... See more
Company replied
I’m sharing my experience to help others make an informed decision. I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the produ... See more
Company replied
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now. After installi... See more
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Breach of guidelines
The lamps are very well done and…
The lamps are very well done and carefully delivered. I’d recommend not to use shop app for tracking the deliveries it doesn’t reflect information accurately - only 2 items out of 5 that I bought were presented at shop app
February 26, 2026
Unprompted review
Reply from Mysalights
Hi Daria,
Thank you so much for taking a moment to share this! We are thrilled to hear that you’re happy with the quality of your new lamps and that they arrived safely at your door. There’s nothing better than knowing our pieces have found a good home.
I also really appreciate you highlighting the trouble with the tracking updates. It’s definitely a letdown when the tech doesn't keep up with the physical delivery, and I've noted your feedback regarding the Shop app. We want the entire process, from clicking "buy" to unboxing, to be as smooth as possible, so your heads-up helps us keep a closer eye on how those third-party apps are behaving.
We’re so glad the lamps themselves lived up to your expectations! If you ever need a hand with anything else or have questions down the road, please don't hesitate to send us a message. We’re always right here and more than happy to help however we can.
Warmly,
First lamp arrived with a bent bulb…
First lamp arrived with a bent bulb attachment. I did start to worry about the legitimacy of the company, however the problem was handled promptly (by a human) and a replacement lamp was sent. Also the first time around the lamp was sent to the wrong address. The product corresponds to the listingon the website.
February 2, 2026
Unprompted review
Reply from Mysalights
Hi Federica,
Thank you for sharing your experience with us. It’s great to hear that the lamp itself matches what you saw on our site, but I’m really sorry about the rocky start with the bent attachment and the delivery mix-up.
That definitely isn’t the smooth process we aim for, and I can see why it gave you a moment of doubt! I’m glad our team was able to step in quickly to get a replacement sent out to the right spot. We really value having real people on hand to fix things when they go sideways, so it's good to know they took care of you.
We appreciate you sticking with us while we sorted this out. If you ever need a hand with anything else down the road, please don't hesitate to give us a shout.
Best regards,
Love my lights
Love my lights! Aesthetic, warm and solid.
Area to improve: I wish the bulbs I purchased with them were dimmable, that was a pain to have to run out and get dimmable ones.)
February 23, 2026
Unprompted review
Reply from Mysalights
Hi Siofra,
Thank you so much for sharing your feedback with us! We are absolutely thrilled to hear that you’re loving the aesthetic and warmth of your new lights—knowing they feel solid and look great in your space truly makes our day.
I also really appreciate you being honest about the frustration with the bulbs. I’m so sorry for the extra trip you had to make to find dimmable ones; I completely understand how that can be a real pain when you just want to get everything set up and perfect. Your feedback is incredibly helpful as we look for ways to make our product descriptions and options clearer for everyone.
If you ever have questions about which bulbs work best with our lamps, or if there’s anything else I can assist you with to make sure your lighting is exactly how you want it, please don't hesitate to reach out to me directly at info@mysalight.com. I’m always here to help and want to make sure you have the best experience possible!
Thanks again for choosing us, and enjoy that beautiful warm glow.
Best regards,
Scam -mysalight
We ordered a floor lamp. It does not entirely match the illustrations. The stem is bent and the lampshade is deformed due to a manufacturing defect. The base arrived with two defective parts.
Returning it is very difficult, as all communication is handled by AI.
The lamps come from China, not the Netherlands! They can be ordered on Aliexpress at a much lower price.
Beware, scam!
February 23, 2026
Unprompted review
Reply from Mysalights
Hello JD,
It is truly disappointing to hear that your floor lamp arrived in such poor condition. Getting a piece of decor that you’ve been waiting for, only to find a bent stem and a deformed shade, is a massive letdown. I want to be very clear right away: I am a real person, and our team is actual humans.It hurts to know you felt you were stuck talking to a machine when you just wanted help with a faulty item.
Regarding our lamps, we work with various manufacturers and designers globally to bring unique styles to our collection, which is why they may ship from different international hubs. However, that is never an excuse for the quality not matching what you saw on our website. We hold our production to a high standard, and it sounds like we completely missed the mark with your order.
I’ve searched our records for a "JD," but I haven't been able to locate your specific order details to step in and fix this. Could you please send an email to info@mysalight.com with your order number? If you could also include a few photos of the defects and the base parts, it would help me tremendously in showing our production team exactly what went wrong.
I am committed to getting this sorted for you properly.
Best regards,
PLEASE AVOID!!!
I ordered 2 lights thinking they were from a quality European design company but in fact what arrived was cheaply made rubbish sent directly from China - so it's just a glossy looking drop-shipping site.
I requested a full refund (despite a number of bizzare emails begging me to exchange them) and was then told that I would have to cover the international shipping costs in full, which you also have to organise completely yourself through a delivery company! The items are now stuck in customs as they have requested fees, and Mysa are refusing to pay even though the responsibility lies with them and they are receiving the payment requests. They insist that it is for me to resolve even though I have no way of doing so - even after me being on hold to Evri for 45 minutes who confirmed Mysa need to pay.
I'm now really worried that I will have lost £130 to these scam artists - PLEASE AVOID!!!
Update: Following this review Mysa contacted me and said they would refund me in full regardless of whether they received the returned lights, as long as I took down the review immediately.
I did thankfully recieve a full refund in the end but I have decided to leave the review up, as 1) the products were of poor quality and vastly overpriced for what they were, and 2) the whole experience of trying to return the products was extremely stressful and this is not how a legitimate retailer should operate.
February 19, 2026
Unprompted review
Reply from Mysalights
Thank you for sharing your experience with us.
we want to make sure we clarify this and resolve the issue for you as soon as possible. Could you please send a brief message to info@mysalights.com? This will allow our team to look into your case directly, see where we left off, and ensure we help you reach a final resolution regarding your refund.
Thank you for bringing this back to our attention we want to make this right.
Kind regards,
Dreadful company Avoid at all costs.
Dreadful company Avoid at all costs.
Ordered two solar outside Pillar lights took 20days to arrive , all loose in box no instructions when I took out of box I just touched one and it smoked then actually caught fire.
contacted company which said they were very alarmed at my situation and would send replacements along with instructions.
Again took 4 weeks to arrive still without instructions.
Talk about crap lights on A SLOW BOAT FROM CHINA !
I have put these lights outside but I would never put any of their lights inside my house as a dangerous fire risk.
February 10, 2026
Unprompted review
Reply from Mysalights
Hi Andrew,
I was genuinely shocked to read about what happened with your lights. Having a product smoke and catch fire is completely unacceptable, and I am incredibly relieved that no one was hurt and no damage was done to your home. This is miles away from the experience we want for you.
It’s clear we dropped the ball multiple times here, not just with the safety of the unit, but with the long wait times and the missing instructions on both occasions. I can see why you’re so fed up with the process. While we have sent replacements, I want to make sure we find a way to truly fix this and regain your confidence in us.
I would like to personally look into your order and offer a few different ways to make this right, whether that involves a different solution or a better way to settle this for you. Please reach out to me directly at info@mysalights.com so I can prioritise your case and handle this for you immediately.
We’re taking your feedback to our production team right now to ensure this doesn't happen to anyone else.
Best regards,
Beautiful light
Beautiful light. It took some getting used to but I totally love my new table lamps
February 13, 2026
Unprompted review
Reply from Mysalights
Thank you for sharing your experience with us.
It is wonderful to hear that you have grown to love your new table lamps. I completely get that some designs have a unique presence that takes a moment to settle into a room, but it sounds like they’ve found their perfect place in your home now. There is nothing quite like that "beautiful light" to change the mood of a space once everything clicks.
I am sorry that it took a little while to warm up to them, but I appreciate your patience during that adjustment period. We aim for every piece to feel right at home immediately, so I value you giving the design a chance to prove itself. Knowing that you are now genuinely happy with the glow they bring to your room truly makes our day.
Enjoy the new atmosphere in your home!
If there was negative rating
If there was negative rating , I would have given that. Worst lights purchase ever. NEVER BUY FROM THEM !!
December 24, 2025
Unprompted review
Reply from Mysalights
Hello Harry,
Thank you for sharing your experience. We have tried looking for your order number and email address in our system, but we were not able to find a record under your name.
We would like to look into exactly what issue you have faced so we can see what solution we can provide for you. Please get in touch with us at info@mysalights.com with your order details so we can investigate this right away and make things right.
Sincerely,
Still waiting for reimbursement 3 months after returning a defective lamp
I returned a defective item 3 months ago, following all the instructions the company provided, and paying for the return shipping myself as they make customers pay for that themselves, even when the item shipped is broken and of the lowest quality. 3 months later I have not yet received my reimbursement. I have written them multiple times and each time I receive a message that says they are working on locating the return. At this point, I have no faith in ever being reimbursed.
November 21, 2025
Unprompted review
Reply from Mysalights
Hi JCV,
Thank you for your feedback. We want to look into this for you immediately, as a three-month wait is not the experience we want for our customers.
To help us track down your return and finalise your reimbursement, please send an email to info@mysalights.com with the following details:
Your order number
The tracking number you used to return the item
A summary of the problem
Once we have this information, we will prioritise locating your parcel in our warehouse and resolving this to your satisfaction. We use feedback like yours to improve our logistics and services, and we are committed to making this right.
Best Regards, The Mysalights Team
Great design, fantastic customer service
Great design, easy to order and fantastic customer service. We love our Wabi Sabi lamps.
November 10, 2025
Unprompted review
Reply from Mysalights
Hi Braakhuis,
It is wonderful to hear that you are enjoying your Wabi Sabi lamps! We take great pride in our designs, so knowing they look great in your home is the best news we could receive.
We are also glad that the ordering process was smooth and that our support team could assist you effectively. If you ever need anything else or have questions down the road, please reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
Nice lamps
Nice lamps. Excellent support team. Unfortunately one item was out of stock.
January 29, 2026
Unprompted review
Reply from Mysalights
Hi JWS,
It’s great to hear that you’re happy with the lamps and had a positive experience with our support team.
Regarding the out-of-stock item, we always aim to keep our inventory updated, and we appreciate your patience on that front. If you have any remaining questions about your order or need assistance with a replacement choice, please reach out to us at info@mysalights.com.
Thank you for choosing us!
Best regards, The Mysalights Team
I have been looking for many years for…
I have been looking for many years for a lamp with an orange glass shade and this lamp is perfect. The quality and the uniqueness of the design is superb. Even the guy who designed the packaging deserves a mention.
January 29, 2026
Unprompted review
Reply from Mysalights
Hi Charles,
It is fantastic to hear that your search for the perfect orange glass shade is finally over! We take a lot of pride in our unique designs and the quality of our builds, so we will be sure to pass your praise along to the team, especially to our packaging designers.
We are so glad the lamp found a great home. If you ever need anything else or have questions in the future, feel free to reach out to us at info@mysalights.com.
Best regards, The Mysalights Team
I DO NOT recommend this company.
I DO NOT recommend this company.
For three weeks after payment, I had to chase them just to dispatch an order worth €200 (not delivery — simply dispatch). I sent multiple emails requesting order cancellation and a refund, opened a dispute with my bank, and only on the 17th working day, after all my emails, complaints, and a formal refund request, they suddenly informed me that my order had been shipped and that a tracking number would appear soon, with an additional estimated delivery time of around 20 more working days.
I have no idea what they supposedly sent, and I do not trust that this company sells quality products. I am extremely angry and dissatisfied with this website. I am currently dealing with them, demanding that nothing be shipped to me, and insisting on a full refund.
This is an astonishing level of arrogance and unprofessionalism from this company.
I do not recommend it.
Update:
Following the publication of this review, I was contacted multiple times by the company and informed that a full refund would be processed only upon removal of this Trustpilot review.
The refund has since been completed through a bank chargeback procedure.
In my view, refund processing should not be made conditional upon the modification or removal of a customer review.
January 28, 2026
Unprompted review
Reply from Mysalights
Hi Natalia,
Thank you for your feedback. We’ve looked into your experience, and it's clear we missed the mark on the timing and communication you expected.
While the order has been dispatched, we see that the delay in processing and the subsequent delivery timeline have caused a lot of stress. We aim to be a helpful team, and it’s clear that in this instance, the process felt far from professional for you.
Since you have already expressed that you no longer want the items and have initiated a bank dispute, we want to make sure this is resolved properly. Please reach out to us at info@mysalights.com or simply reply to the existing email thread we already have open with you. We will prioritise your case to ensure the process is handled correctly and that you aren't left waiting any longer.
Best regards, The Mysalights Team
Check before order
Thank God I checked the reviews before ordering. The pictures on this website are clearly AI-generated — probably taken from Alibaba or Temu. It really seems like you’re trying to look clever by running a business from New Mexico (or wherever you’re based) and making money this way.
When you go to AGB you reach the Shopify Website which you can see that is not a serious selling website!
Stop scamming people and shut down this dishonest, nonsense website!!
January 28, 2026
Unprompted review
Reply from Mysalights
Hi Corine,
Thank you for your feedback. We notice that you haven't placed an order with us yet, but we would still like to address your concerns directly.
We are sorry to hear that our website and imagery did not meet your expectations. At Mysalights, we strive to provide a positive experience for everyone, whether they are browsing or buying.
If you have specific questions about our products or a previous interaction, please send us an email at info@mysalights.com with:
- Your order number
- The specific problem or concern
We would be happy to look into this and resolve any issues to your satisfaction. Feedback like yours helps us improve our services.
Best Regards,
The Mysalights Team
Great customer service experience
I ordered some lights from Mysalights before Christmas. They were a bit fiddily to install but customer services were great and sent me a video. My installer then broke one of the light shells and they quickly sent a replacement. The lights now look absolutely fabulous. I was shocked to see the low rating as I would 100% trust them with another purchase and I dont impress easily
December 11, 2025
Unprompted review
Reply from Mysalights
Hello Steen,
Thank you for sharing such a wonderful account of your experience with Mysalights. We are delighted to hear that your new lights look fabulous!
Our goal is to ensure that every customer feels supported from the moment they order until the final installation is complete. It is great to know that the instructional video was a helpful resource for you and that we could get that replacement shell delivered promptly after the accidental breakage.
We particularly value your comments regarding our rating. Your endorsement means a lot to our team, especially coming from someone with high standards. Thank you for choosing us and for your willingness to shop with us again in the future.
Warm regards,
The Mysalight Team
Avoid - drop shipping nightmare...
Wish I'd checked Trustpilot before purchasing from this company. As others have flagged, this is a drop shipping company form China and their customer service is a chatbot.
I bought a set of lights from them in early December and they didn't arrive until mid-Jan by which point I had bought other lights and had them installed. I've been trying to return them not for 2 weeks but the chatbot that you're forced to deal with tries repeatedly to drag the process out (requested I open the package to take pictures) / offer partial refunds / offering store credit.
This is not a real company - avoid like the plague, there are plenty of legitimate alternative companies out there with comparable products.
January 23, 2026
Unprompted review
Reply from Mysalights
Hello Samuel,
Thank you for sharing your feedback. We have tracked your journey with us from your initial inquiry on December 1st regarding the specific dimensions of the Travertine Stone Pendant Light to your order placement on December 2nd.
When you reached out on December 10th to cancel, the order had already entered the dispatch phase. Since the items were already in transit from our hub, immediate cancellation was no longer possible. To provide you with a resolution, we outlined two clear paths: refusing the delivery at the door or returning the items once they arrived.
Regarding your experience with the return process, we have provided several options via our support channels, including:
Alternative compensation to avoid the logistics of a return.
The standard return-for-refund process, which includes a request for photos to verify the condition of the stone before it is shipped back.
We have already sent a detailed email with these offers to your registered address (shbell23@hotmail.co.uk). To ensure your case is handled with the priority it deserves and to finalize the best solution for you, please reply to that email thread. Once you confirm your preferred option there, we can conclude this matter immediately.
We look forward to your email response.
Best regards,
Droppshipping from China, DO NOT BUY
Droppshipping from China, over 1.5month 3 packages came without us knowing or telling. Ai fake Pictures in Website, its plastic Trash.
January 22, 2026
Unprompted review
Reply from Mysalights
Hello E M,
We are sorry that the quality did not meet your expectations.
At Mysalights, we always strive for a positive customer experience and would be happy to assist you with returning your order.
Unfortunately, we cannot find your order number based on the information provided.
Please send us an email with:
Your order number
The problem
We will resolve the issue to your satisfaction.
Feedback like yours helps us improve our products and services. Thank you!
Best Regards,
The Mysalight Team
Beautiful light
My first light arrived with a missing part for hanging it. I con tasted the team and they were incredibly responsive and sent another parcel with all the fittings. Massive thank you to Jasmine who helped me resolve it.
Gorgeous light!
January 19, 2026
Unprompted review
Reply from Mysalights
Hi Arlinda,
It is wonderful to hear that your new light is now hanging beautifully in your home! We are thrilled that you love the design.
I have made sure to share your kind words with Jasmine. She was happy to help ensure the correct fittings reached you quickly so you could enjoy your purchase without further delay. We truly appreciate you giving us the opportunity to get everything sorted for you.
Thank you for choosing Mysa Lights and for taking the time to share such a lovely review.
If you ever need assistance with a future project or have any questions, please feel free to reach out to us directly at info@mysalights.com.
Warm regards,
The Mysalight Team
Awful ! Avoid !
Awful and dishonest company.
Sent incorrect faulty items, damaged lamp shades, wrong plug fitting, wrong colour bases. No phone number to contact. Claim they are in Netherlands but shipments arrived from China. The email responses were always super nice but always asked for more time to rectify the problem and then just received more damaged faulty goods so I finally got them to agree that i could return them for a refund and paid shipping costs to send them back and now they are refusing to allow UPS to deliver them by not allowing them through customs.
AVOID AVOID AVOID!!!
September 30, 2025
Unprompted review
Reply from Mysalights
Hello Auriole,
Thank you for your feedback. We have been closely following the situation with your walnut floor lamps and the challenges regarding the color and specifications.
Our main goal has been to ensure you have a setup that complements your home. This is why we previously offered several alternatives, including a personally inspected replacement and store credit options, to provide a resolution without the need for a difficult return process.
Regarding the return of the current items, we have not yet received the parcels at our facility. As soon as the items are back in our possession, we can finalize the standard procedures.
However, we have recently sent you a new proposal via email that offers a much higher compensation level. This was designed to provide you with a final and favorable outcome immediately, allowing you to keep the items while receiving a significant part of your payment back.
Please take a look at that specific email and let us know your thoughts there. We are ready to take action as soon as we receive your confirmation on how you wish to proceed.
Best regards,
The Mysalight team
Big thanks to the Customer Service Team
The one of the best teams l’ve encountered. My order got delayed due to Christmas period and they managed the communication transparently, by tracking my orders and updating regularly.
I believe that customer concern should be everything and as a customer l felt it from the day one. Team took care the order like it is theirs. Truely appreciated the support and glad to see teams dealing the dynamic conditions so great ! Will definitely be my preference in my next order
+ do not need to mention the product quality. It is top class and even the lamps are sent together to be able to set and use immediately !
January 15, 2026
Unprompted review
Reply from Mysalights
Dear U. Halici,
It was such a pleasure to read your feedback today. We truly appreciate you taking the time to share your experience with our team.
Our goal is to ensure every order is handled with the highest level of care, and it is rewarding to know that our communication kept you well-informed during the busy holiday season. Hearing that you felt supported from day one is the best compliment we could receive. We believe in treating every shipment as if it were our own, so knowing that this dedication came through in your experience means a lot to us.
We are also thrilled that you are enjoying the quality of your new lighting! It is important to us that you can enjoy your purchase the moment it arrives, which is why we include the lamps to get you started immediately.
Thank you for choosing us and for your kind words regarding our team’s efforts. We look forward to serving you again whenever you are ready for your next project.
Best regards,
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