this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them... See more
Company replied
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See what reviewers are saying
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors. I wanted a product exchange and only rec... See more
Company replied
I’m sharing my experience to help others make an informed decision. I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the produ... See more
Company replied
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now. After installi... See more
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Breach of guidelines
Very poor quality and looked nothing…
Very poor quality and looked nothing like the photo on website ! Took weeks to arrive as well … very disappointing
November 12, 2025
Unprompted review
Reply from Mysalights
Dear Zoe,
We are sorry to hear that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience, and we would love to help you with returning your order. Unfortunately, we cannot find your order number based on the information provided in your review.
To assist you further, kindly send us an email with:
Your order number
A brief description of the issue
Once we receive this information, we will make sure your case is resolved in a way that will satisfy you.
Reviews like yours help us improve our products and services — thank you for taking the time to share your feedback.
Kind regards,
The Mysalights Team
Probably avoid
Spoke to Julie in customer services to state the light we ordered wasn’t working, we went above and beyond and spent £80 odd on a dimmer for the light to be faulty, also described as walnut was was in no way walnut not that I brought this up…
Anyway after three weeks (was told 2-3 days) of determining it was at fault by the video I sent showing it was faulty I was offered credit for the store (60%) or a 30% refund. At this time I just want it over with so accepted the 30% refund. They stated if I wanted a full refund I’d have to return the light at my own cost??
It seems a bit misleading from what is stated on the websites guarantee for returns.
Anyways off to spend my 30% refund on fixing my light :)
December 5, 2025
Unprompted review
Reply from Mysalights
Dear Katie,
Thank you for sharing your experience. We are sorry to hear about the concerns you mentioned, and we would like to look into this matter properly.
At the moment, we are unable to locate any order or communication under the name provided in your review. To assist you, could you please share the following details:
Your order number
The email address used when placing the order
Any other relevant details that can help us identify your purchase
Once we have this information, we will review your case in full and work toward a suitable resolution according to our policies.
You may contact us directly at info@mysalights.com
so we can assist you as quickly as possible.
Kind regards,
The Mysalights Team
Faulty products, Worst customer experience
**Update: Mysalights promised me a full refund within 48hrs if I deleted my review, which I did. 48hrs have now passed, no refund and no contact from them in 2 days, so I am reinstating my review. I am now taking legal action. **
My experience with Mysalights has been nothing short of unacceptable. I received two faulty items, both entirely unfit for purpose, yet the company has consistently refused to provide a free return, despite this being a clear expectation under their own stated returns policy and money back guarantee along with my understanding of the Consumer Rights Act 2015.
After 13 email exchanges, Mysalights has offered nothing but obstruction. Their
"solutions" consisted of store credit, an exchange, or lastly a mere 50% refund on my £210.54 order (after 7 days of email exchanges). I declined the exchange as both items were defective on arrival, and I have no confidence that replacements would be any different. Their insistence that I fund the return shipping to Amsterdam-when the products were faulty from the outset-is wholly unreasonable and contrary to fair trading practices.
The company's website is, in my view, misleading, particularly regarding the true origins and quality of their products, which are manufactured in China. Their handling of this matter suggests a troubling disregard for consumer protections and responsible business conduct.
Due to their refusal to resolve this issue appropriately, I have contacted my bank, Trading Standards, and the Financial Ombudsman, and I will be pursuing legal action, including recovery of legal fees.
Based on my experience, I strongly urge others to avoid this company entirely.
December 1, 2025
Unprompted review
Reply from Mysalights
Dear Megan,
Thank you for sharing your experience. We are sorry to hear about the concerns you mentioned, and we would like to look into this matter properly.
At the moment, we are unable to locate any order or communication under the name provided in your review. To assist you, could you please share the following details:
Your order number
The email address used when placing the order
Any other relevant details that can help us identify your purchase
Once we have this information, we will review your case in full and work toward a suitable resolution according to our policies.
You may contact us directly at info@mysalights.com
so we can assist you as quickly as possible.
Kind regards,
The Mysalights Team
Happy with my order
Happy with my order, lamp is a little bit smaller then expected but quality is top notch.
December 3, 2025
Reply from Mysalights
Dear Emilia,
Thank you for sharing your experience. We’re glad to hear that you’re happy with your order and that the quality of the lamp meets your expectations, even if the size was a bit different than anticipated. Your feedback is greatly appreciated.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
Reply from Mysalights
Dear Remco,
Thank you for sharing your feedback! We’re glad to hear that your product arrived on time and that you’re happy with it. Your positive experience means a lot to us.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
Super service!👍
November 27, 2025
Unprompted review
Reply from Mysalights
Dear Wieke,
Thank you for your kind words! We’re delighted to hear that you had a great experience with our service. Your feedback is greatly appreciated.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
Defective product, misleading advertising, no real customer service, and serious concerns about this company.
I purchased a chandelier from MySaLights after it was advertised as European bespoke. What arrived looked entirely different from the photos online, was clearly manufactured in China, and the quality was extremely poor for the price. In my view, the product was both misrepresented and defective.
I provided video evidence of the fault, which the company acknowledged. Despite this, the only remedies offered were:
25% refund,
60% store credit,
or a replacement.
None of these align with the remedies set out under EU Directive 2019/771, which MySaLights claim to comply with. Under this directive, when goods are defective or not as described, consumers are entitled to repair, replacement, OR a refund, and all remedies must be free of charge, including return shipping. Their own warranty text also states they cover all shipping costs for defective items, yet no full refund or clear return process was offered.
Customer service concerns
Another major issue is that there is no phone line, no human point of contact, and customer support appears to come from automated responses. In my experience, communication has felt extremely impersonal and scripted. After reading numerous other negative reviews, many customers report the same thing — difficulty reaching a real person and responses that appear automated.
Concerns about the legitimacy of the business
After my experience and after reviewing other customers’ complaints, I personally have serious concerns about whether this is a genuine EU-based business. Many reviewers describe the company as a shell operation, with products shipped directly from China despite being advertised as “European bespoke.” Even replies to negative reviews often appear formulaic, generic, or AI-generated, which only adds to the impression that this may not be a fully staffed or transparent company.
These are my impressions, based on my direct experience and what I’ve observed from other consumers publicly sharing similar situations.
Product quality
The item I received was:
extremely poor quality,
overpriced compared to what arrived,
not consistent with the product photographs,
and defective straight out of the box.
Given all of this, I believe other customers should proceed with caution. I am now pursuing a refund through my payment provider because, in my experience, the company did not honour the remedies required under EU consumer law nor their own stated warranty.
So they respond with the AI I’m guessing below. No mention of not following their own warranty procedures when I’m entitled legally to a FULL REFUND and FREE POSTAGE to return the faulty item. Avoid this company at all costs! You’ve been warned.
December 3, 2025
Unprompted review
Reply from Mysalights
Dear D Warden,
We are disappointed to hear that the product you received did not meet your expectations and that it did not align with what was advertised. We acknowledge your feedback and have been in communication with you regarding the issues with your order. As previously mentioned, we offered you alternative resolutions including a partial refund, store credit, and a replacement, but we understand that you preferred to proceed with a return.
We want to assure you that we are committed to resolving this issue. Please contact us directly at info@mysalights.com, and we will assist you with the further process.
Thank you for sharing your experience, and we will do our best to make this right for you.
Best regards,
The Mysalights Team
Great product that arrived on time.
December 2, 2025
Unprompted review
Reply from Mysalights
Dear Ruben,
Thank you for your feedback. We’re very happy to hear that your product arrived on time and met your expectations. Your positive experience means a lot to us.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
I had a really great experience with…
I had a really great experience with this company, the products are great and i would recommend this to everyone
November 21, 2025
Unprompted review
Reply from Mysalights
Dear Anastasiya,
Thank you for sharing your experience. We’re delighted to hear that you enjoyed our products and had such a positive experience with us. Your recommendation means a great deal to our team.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
Reply from Mysalights
Hi Ian,
We’re sorry to hear that your experience did not meet your expectations. At Mysalights, we always aim to provide a solid customer experience, and we would really like to understand what went wrong so we can resolve it for you.
Unfortunately, we are unable to locate your order based on the information provided in your review. To assist you properly, could you please email us at info@mysalights.com
with:
Your order number
A brief description of the issue
Once we receive your details, we will make sure this is resolved in a way that will satisfy you.
Reviews like yours help us improve our products and services, and we appreciate you bringing this to our attention.
Kind regards,
The Mysalights Team
Everything looks good after installing
Everything looks good after installing. I received my Moon lamp. I'm looking for another order now, and will definitely recommend it to friends!
November 20, 2025
Reply from Mysalights
Dear Luis,
Thank you for sharing your experience. We’re very happy to hear that your Moon lamp looks great after installation and that you’re already considering another order. Your willingness to recommend us to friends means a lot to our team.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com.
Kind regards,
The Mysalights Team
Reply from Mysalights
Dear Vale,
Thank you for your wonderful feedback! We’re thrilled to hear that you love your purchase and that you’d choose us again. Your enthusiasm truly means a lot to us.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com
.
Kind regards,
The Mysalights Team
Top service
December 1, 2025
Unprompted review
Reply from Mysalights
Dear Herke,
Thank you for your kind words. We’re delighted to hear that you were pleased with our service, and we truly appreciate you taking the time to share your experience.
If you have any concerns at any time, please feel free to reach us at info@mysalights.com
.
Kind regards,
The Mysalights Team
The worst company I have ever ever…
The worst company I have ever ever dealt with. Their customer service is a scam and they said my package got lost so I could either pick another item or wait till it was back in stock. I said please just refund me. I asked 6 times to be refunded, they then magically said the lamp reappeared and they were sending it. I asked them not to send it as I had already bought another lamp - they didn't listen and sent it anyway. As a result I had to pay 50gpb to ship back to them and still never heard back on them repaying me. This is illegal and a scam. They are stealing money.
November 21, 2025
Unprompted review
Reply from Mysalights
Hi Chiara,
Thank you for your review and for sharing what happened. Your experience sounds very frustrating, and we are truly sorry for the trouble this has caused.
In your case, the product you ordered was initially out of stock, which is why our team offered you alternative options or a refund. During this process, the original item came back in stock and was already in transit, and this status was communicated along with the local carrier details. As a gesture of goodwill, compensation was also offered for the inconvenience.
After delivery, you let us know that you did not want to keep the lamp and wished to return it. Our team then shared the return instructions and options according to our standard return procedure, including a proposed resolution for your concern.
We never want any customer to feel that money has been taken unfairly, and we would really like to review your case again in detail. Please reply to the email we sent or contact us directly at info@mysalights.com with your order number and details about the £50 return shipment, so we can re-check everything and follow up on any outstanding refund or compensation.
Thank you again for your feedback — it helps us improve our service.
Kind regards,
The Mysalights Team
Absolute scam
Absolute scam. Took over a month to arrive despite saying it was 24-48 hours shipping.
DO NOT BUY!!
November 30, 2025
Unprompted review
Reply from Mysalights
Dear Anand,
I hope you are doing well.
We have reviewed your request to cancel your order. Unfortunately, at the time we received your message, the order had already been shipped and was in transit to your delivery address, so we were unable to stop the shipment.
Your parcel is currently on its way, and you should receive it soon.
If you experience any issues with the product once it arrives — whether related to quality, functionality, or anything else — please rest assured that we are here to help. We will be happy to offer a resolution that works for you.
You can reach us anytime at info@mysalights.com.
Thank you for your understanding, and we sincerely apologize for any inconvenience caused.
Kind regards,
The Mysalights Team
I would like to order from this site as…
I would like to order from this site as their lights look lovely but the reviews alone are very off putting so will spend my money elsewhere.
Mysalights, you need to be more transparent about your products.
November 30, 2025
Unprompted review
Reply from Mysalights
Dear Paula,
Thank you for sharing your concerns with us.
We are sorry to hear that the reviews have made you hesitant to place an order with us. At Mysa Lights, we always aim to provide a solid and transparent customer experience, and we take feedback like yours very seriously. It helps us continue improving our products and our service.
We would love the opportunity to address any specific concerns you may have. Since we are unable to locate any order under your name, could you kindly send us an email with the following information:
Your Order Number (if you have placed an order)
Any specific questions or issues you would like us to clarify
We will make sure to assist you promptly and provide clear information so you can make an informed decision.
If you would like to reach us directly, you can contact us anytime at info@mysalights.com.
Thank you again for your feedback — it truly helps us improve.
Kind regards,
Mysa Lights Support Team
Dreadful experience, avoid this company!
This company appears to be running a scam and I have lodged a complaint. My experience has been similar to others and my advice would be to avoid buying anything from Mysalights. I ordered the Firefly pendant and after many weeks it arrived badly packaged and did not resemble the picture online. The light we received does not appear to be legally compliant within the EU or UK with no evidence of a CE mark on the product, packaging or instruction sheet. Mysalights claim it is easy to assemble but a qualified electrician told us it would be impossible to connect the eighty wires with the parts supplied.
Having explained this to Mysalights they consistently replied that I had to pay to return the light before they would check it and refund me. I don't trust a company that can sell a product like this and didn’t feel I should have to pay the high cost to insure and send back from the UK a product which does not resemble the image online, is impossible to assemble and does not appear to be legally compliant or safe. They absolutely refuse to prepay returns. I have accepted a 50% discount and kept the light as evidence (I am going to report this to EU trading standards as I believe Mysalights is a scam and are selling potentially dangerous and illegal products). So, please beware of buying from this company and if you do, expect to lose at least half the purchase price and be left with an unusable product or pay high shipping costs to return and wait to see if they will refund you. I’ll do more research in future and buy from within the UK wherever possible.
November 29, 2025
Unprompted review
Reply from Mysalights
Dear Claire,
Thank you for taking the time to share your feedback, and we are sorry to hear about your experience.
You requested to return your order due to concerns regarding the product’s compliance. We provided alternative resolutions and explained our return policy in detail so you could choose the option that suited you best.
You also requested confirmation regarding the product’s compliance, and we have already shared that the product is fully compliant with the required standards.
Additionally, we provided our standard return instructions so that you could proceed with the return should you decide to do so.
If you have any further questions or need additional assistance, please feel free to reach us at info@mysalights.com
. We are here to help and want to ensure that every concern is properly addressed.
Kind regards,
Mysa Lights Support Team
True scam, just a drop shipping website
I waited more than two months and I still don’t have a working product.
Goods are arriving from china, it’s just a dropshipping website. You can find the same lamps on AliExpress for 20% of the price. And they are really the same lamps!
They don’t do any refund and make you pay a lot for return.
EDIT:
They contacted asking to remove this review in order to get the refund. I assume many others bad reviews disappeared because of this.
Don’t trust them, just dispute the transaction via your card provider
September 30, 2025
Unprompted review
Reply from Mysalights
Dear Customer,
We are sorry to hear about your experience and that the product did not meet your expectations.
At Mysa Lights, we always aim to provide a solid customer experience, and we would be happy to help you with resolving this matter. Unfortunately, we are unable to locate your order based on the information provided in your review.
To assist you as quickly as possible, kindly send us an email with the following details:
Your Order Number
A short description of the issue
Once we receive this information, we will ensure that your case is handled properly and resolved in a way that will satisfy you.
Feedback like yours helps us improve our products and services, and we appreciate you taking the time to share it.
Mysa Lights Support Team
The lamp looks great in my living room
The lamp looks great in my living room. Honestly brighter than I expected
November 28, 2025
Reply from Mysalights
Dear Izola,
Thank you for your positive feedback. We are glad to hear that the lamp looks great in your living room and that the brightness exceeded your expectations.
If you have any questions or need assistance in the future, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
DO NOT PURCHASE from this company - I wish I had read the reviews
DO NOT PURCHASE from this company - you won't get what you bought, and you WILL lose money. Poor quality products, shipping from China, and DO NOT Perform as described under the web-site.
My first order arrived eventually - and DID NOT DIM, despite the website stating it does. Was offered a full credit if I placed an alternative order - which I did, using the credit.
Second order arrived - AGAIN very poor Chinese quality with no instructions - in fact made clicking sounds when installed which concerned me as there was no earthing connection, but more importantly the it was NOT Warm white as described on the website.
You could cycle through to Warm white, but had to flick the on/off light switch multiple times to change it but who wants to do that every time you turn the light on - the website said it was just WARM WHITE
Even today both products are wrongly advertised on the website.
I arranged for the return at my cost, and even offered to pay the customs charges (their return policy), but conveniently the company did not cooperate with the courier and so the goods were returned to me.
Customer Service - are very responsive but keep repeating themselves saying we will refund when they arrive in their warehouse - which of course they won’t arrive.
Spent £222 on lights + Postage back to have two sets of FAULTY lights, and all they offered is 50% compensation for THEIR issue as the products DO NOT perform as described.
I’ve now put it in the hands of my credit card company as they are misleading purchasers
****Update 28/11****
They eventually offered me a full refund if I took down my review on Trustpilot AND removed the chargeback - I did both just to get my money back, and then they claimed they couldn't make the payment until the chargeback had cleared and quoted 7 working days..... enough is enough... I reinstated the chargeback, and let the banks deal with it.....seems lots of people are in the same situation
November 28, 2025
Unprompted review
Reply from Mysalights
Dear Simon,
Thank you for sharing your feedback. We are sorry to hear about the difficulties you experienced.
Your original order was not dimmable, and you requested to return it. After discussing the available resolutions, you chose to receive store credit, which you used to place a new order. When the second order arrived, the product did not match the warm-white description you expected, and you requested to return this order as well.
We shared our standard return procedure, including the requirement to pay customs fees as stated in our policy. We also provided additional resolutions to help you complete the return. However, a chargeback has now been filed on your order, which means the case is currently being handled by your payment provider.
If you would like further assistance or have additional concerns, please contact us at info@mysalights.com
. We remain available to help and ensure your case is addressed properly.
Kind regards,
Mysa Lights Support Team
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