this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them... See more
Company replied
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See what reviewers are saying
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors. I wanted a product exchange and only rec... See more
Company replied
I’m sharing my experience to help others make an informed decision. I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the produ... See more
Company replied
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now. After installi... See more
Company replied
Breach of guidelines
Superb experience with Mysalights
Superb experience with Mysalights. Great website, very easy to order, excellent products, chic and classy. Ordered two ceiling lights, had an issue with one of them (our fault, not Mysalights). They were wonderful in their customer service and suggested an outcome to solve the problem. Efficient and genuinely friendly. I have no hesitation in recommending Mysalights. Top company!
November 28, 2025
Unprompted review
Reply from Mysalights
Dear Alchouen,
Thank you for sharing your wonderful review. We are delighted to hear that you had a superb experience with Mysa Lights, from browsing the website to receiving your products. We appreciate your kind words about our customer service and are glad the solution offered helped resolve the issue.
If you have any questions or need assistance in the future, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
Avoid buying anything from this…
Avoid buying anything from this company. Poor quality products, and no customer service. Impossible to get a refund even through they are obliged to.
November 28, 2025
Unprompted review
Reply from Mysalights
Dear Gitte,
Thank you for sharing your feedback. We are sorry to hear that you were not satisfied with your experience.
You requested to return your order due to being unhappy with the product, and we followed our standard procedure to offer a resolution for your concern. We also shared alternative options to help you choose the solution that suited you best.
A PayPal dispute has now been opened on your order, which means the case is currently being handled directly by PayPal. Because of this, our ability to assist further is limited until PayPal completes their review.
If you have any additional questions or would like to provide further information, please feel free to reach us at info@mysalights.com.
Kind regards,
Mysa Lights Support Team
Don’t buy anything on this webshop
Don’t buy anything on this webshop, it’s Temu/Alibaba quality. Just do an image search…
My order - a 500eur + lamp - arrived in a totally broken box, which was just a glimpse of what I was about to find. When I opened the box, I found the power cable was cut (still puzzles me today how that could have happened during transport) and the lamp base made of metal was completely bended. It became clear to me this is a webshop that looks good on the outside, but sells you products you can find for a 1/5 of the price on Temu or Alibaba. The blame is on me for assuming that a well pulled off website meant good quality lamps.
The service… well they obviously deal with complains on a daily basis. The emails were a copy past of responses, often incoherent, lacking any personal touch or care for good service.
Do yourself a favour, don’t buy anything on this webshop. You can find a larger catalog on Temu or Alibaba if you’re into this material quality.
November 26, 2025
Unprompted review
Reply from Mysalights
Dear Hugo,
Thank you for sharing your feedback with us.
We regret that your recent experience with our product did not meet your expectations. Upon receiving your order, we were concerned about the condition in which the lamp arrived, and we offered alternative solutions to address the issue. However, as you preferred to return the order, we provided you with the necessary return instructions.
Once the returned item was delivered back to our warehouse, we promptly processed the refund to your original payment method.
We hope this resolves the matter for you, and if you need any further assistance, please feel free to reach out.
Kind regards,
The Mysalights Team
This company operates as a scam
This company operates as a scam. The products they send you don’t ressemble anything like the photos advertised on their website. They are cheap knockoffs that are very poor quality. I wish I could upload photos to illustrate the joke of a product I received that was also scratched. I sent the item back, as per their returns instructions- paying £20 for postage- and it got blocked at customs for being an incorrect address (it’s the one they provided). Save yourself the money and hassle and DO NOT order from this company. If you find yourself in my position- try and dispute the payment through your bank. Keep evidence of everything and you might have some luck!
November 2, 2025
Unprompted review
Reply from Mysalights
Dear Alice,
We are sorry to hear that the quality of your order did not meet your expectations.
At Mysalights, we always aim to provide a positive customer experience, and we would love to assist you with returning your items. However, we were unable to locate your order based on the details provided in your review.
To help us resolve this matter, could you please send us an email with the following information:
Your Order Number
A brief description of the issue
Once we have this, we will ensure that the matter is resolved in a way that satisfies you.
Reviews like yours help us improve our products and services, and we appreciate your feedback.
Thank you for your understanding.
Best regards,
Mysalights Team
Clearly not perfect, but also not terrible
While I agree with a lot of the reviews that the website was misleading, my experience was somewhat different. Here are the ways in which the site is misleading:
1. They are not located in Amsterdam, but apparently in China.
2. The products are not made by "expert artisans across Europe."
3. Contacting them ahead of my order, I was promised my delivery would take 7-14 working days. It took 19.
4. The site says shipping is handled by DHL; mine came through the regular postal service.
5. Their "package tracking" on their website shows no locations, so you have no idea where your package is.
THAT SAID, the light I received definitely does look like the one pictured on the site, and it seems competently and solidly made. Unfortunately, it was somewhat damaged during shipping, but I offered to keep it if they provided a significant refund. They agreed to this and claim to have issued the partial refund I requested. (It could take 3-5 days for that to show up, so I'll write again if there's a problem.)
Do I wish they were more transparent? Yes. Did I find it to be a total scam? No. But clearly I'm in the minority.
November 24, 2025
Unprompted review
Reply from Mysalights
Dear Frog,
Thank you for sharing your feedback with us. We are sorry to hear that some aspects of your experience did not meet your expectations.
At Mysalights, we always strive to deliver a solid customer experience and would be happy to assist you further. However, we are unable to locate your order based on the details provided.
To help us resolve this issue, please send us an email with the following:
Your Order Number
A description of the issue you encountered
Once we have this information, we will ensure that your concerns are addressed in a way that satisfies you.
Reviews like yours help us improve our products and services, and we appreciate your valuable input.
Best regards,
Mysalights Team
Appalling quality
The products arrived fairly quickly but were such bad quality. Please do not buy from them. I could’ve made them better myself.
The lights looks like someone had drilled 50 or so holes in them, the response I got was that they were meant to be like that. Since then Mysalights have offered me 15% back but only if I take down this review.
Given the palaver other people have had trying to return, I have thrown them in the bin (they were that bad) and will chalk this up to experience and make sure I read all the reviews before making a purchase from elsewhere.
November 24, 2025
Unprompted review
Reply from Mysalights
Dear Helen,
Thank you for sharing your feedback with us. We regret that the products you received did not meet your expectations.
We have reviewed your concerns and have identified the issue based on the details you provided. We have already offered possible solutions for you via email at info@mysalights.com
. Kindly check your inbox for the details.
If you need any further assistance or have additional questions, please don't hesitate to reach out to us.
Best regards,
Mysalights Team
All the bad reviews are true
All the bad reviews are true. It’s a Shopify storefront using fake images. They use AI tooling for ALL of their communication so the replies you get when you complain aren’t even real. The tracking is also fake. It's been 6 weeks and I still haven't received anything. It’s a beautifully crafted website created for entirely automated scamming.
Update: The company has replied here, and if you run the reply through an AI detector you'll see that it too is written by AI. So very ironic. Avoid!
November 19, 2025
Unprompted review
Reply from Mysalights
Hi Toma,
We are sorry to hear about your experience and the concerns you've raised.
At Mysalights, we take customer feedback seriously and always aim to provide a reliable and positive experience. We would really like to understand what happened and assist you directly. Unfortunately, we’re unable to locate your order based on the information provided in your review.
To help us resolve this as quickly as possible, could you please send us an email with:
Your order number
A brief description of the issue
Once we receive this information, we will make sure your case is reviewed immediately and handled in a way that fully satisfies you.
Reviews like yours help us continue improving our products and services — thank you for bringing this to our attention.
Warm regards,
The Mysalights Team
Big Scam
Big Scam ! as mentioned in multiple reviews, they basically ship inferior products from china who end up having quality issues along with delivery problems.
In my case only partial order was delivered. The lamp shade missing.
You have to forget about the refund, The customer services reply very politely but it is all gimmick !
Obviously like all reviews some one will add the default response to the review :-)
Stay Away!
November 10, 2025
Unprompted review
Reply from Mysalights
Hi Viresh,
Thank you for taking the time to share your feedback, and I’m very sorry for the frustration you’ve experienced.
I’ve checked your case in our system, and I can confirm the following:
Your order was shipped in multiple parcels, which is why you initially received only part of it.
The lampshade was sent in a separate shipment, and we shared the corresponding tracking details with you via email so you could follow its delivery.
After you informed us that you were unable to arrange redelivery with the local carrier, we replied with the available resolutions in the same email thread so we could still help you.
We’re absolutely not ignoring your situation, and we’d really like to get this fully resolved for you.
If you haven’t seen our latest message, please check your email (including your spam/junk folder), or contact us directly at info@mysalights.com so we can:
Go over the latest tracking status again, and
Reconfirm or adjust the solution that works best for you.
We understand how important it is to receive the complete order in good condition, and we’re committed to finding a fair resolution together with you.
Kind regards,
The Mysalights Team
Fundamentally misleading marketing
Edit: DO NOT PURCHASE FOR SAFETY REASONS. After fitting the final bar light yesterday, I believe this product to be dangerous. The specific issue here was the connection of two cables that had been simply wrapped together and covered with a rubber clip. Both these clips came loose and, had I not noticed and bought/fitted a proper housing, would have led to the live and neutral cables connecting or sparking. Considering that this sits inside a wooden box, this could easily could a cause fire, and not just the circuit to short/trip. The company also tried the question the validity of this review.
Sadly, exactly the same experience as everyone else.
Positves:
The lights were delivered (eventually) and do work. Well packaged if you're happy with large amounts of plastic tape which make it very difficult to recycle the boxes.
Negatives:
Quality overall is pretty poor. Lights are not 'warm' as we selected, but a cool/blue white. Our lights took over a month to arrive and I had no idea they would be shipped direct from China, not the Netherlands as suggested on the website.
November 20, 2025
Unprompted review
Reply from Mysalights
Hi Charlie!
We are very sorry to hear about your experience and that the product did not meet your expectations — especially regarding the safety concerns you mentioned. This is certainly not the standard we aim to deliver.
At Mysalights, we always strive to provide a reliable customer experience and would like to help resolve this as quickly as possible. Unfortunately, we are unable to locate your order based on the information provided in this review.
Could you please send us an email including:
Your order number
A brief description of the issue (and photos if possible)
Once we receive this information, we will make sure your case is handled urgently and resolved in a way that fully satisfies you.
Feedback like yours is extremely valuable and helps us improve our products and services. Thank you for taking the time to share it.
The Mysalights Team
Scam
Scam. They claim products are designed in the Netherlands and made by artisans in Europe but the quality is terrible, products arrive damaged, and they look nothing like the photos. I tried tracing their address and their page says says New Mexico but the larger company is registered in the UK. Has all the elements of a scam....
November 10, 2025
Unprompted review
Reply from Mysalights
Hello!
We are very sorry to hear that the quality did not meet your expectations.
At Mysalights, our goal is to always provide a reliable customer experience, and we would be happy to assist you with returning your order. Unfortunately, we are unable to locate your order number based on the information provided in your review.
To help you properly, please send us an email with:
Your order number
A short description of the issue
Once we receive this information, we will look into your case immediately and ensure it is resolved to your full satisfaction.
Reviews like yours help us continue improving our products and services — thank you for taking the time to share your feedback.
Your Mysalights Team
Liars, do not believe what their customer service team agree to
Mysalights delivered a faulty and damaged light shade. I decided to use the store credit from the damaged light shade and add some more to get a more expensive light.
Due to the damaged one received previously I asked Mysalights to agree to refund me if I wasn't satisfied with the new shade. The did this, and I have an email in writing to this effect.
When the time came, the new light shade looked nothing like the picture on their website. The style and shape was completely different, it was bulky, mis-shaped and uneven.
The colour on the website was a lovely shade of bronze, but what was delivered was black and plastic.
It is my belief that this company is using imagery from different designs, creating a poor copy and attempting to sell as the original.
I can't add photos unfortunately but I wish I could share the differences from the website to what was delivered.
Unethical company, please avoid and save your money, time and stress.
November 11, 2025
Unprompted review
Reply from Mysalights
Dear Selina,
Thank you for sharing your feedback. We truly value your opinion and understand your frustration.
We would like to clarify that we had already provided the return instructions for your previous order, and you chose to apply store credit and place an order for another lamp. We acknowledge that the new lamp did not meet your expectations, and we sincerely apologize for the discrepancies between the image on the website and the product received.
As per our previous communication, we have already proposed a resolution in line with your request for a refund. If you are in agreement with this resolution, please kindly reply to the email we sent from info@mysalights.com
, and we will proceed with the necessary steps to complete the refund process.
We regret that your experience with us did not meet your expectations, and we hope to resolve this matter to your satisfaction as soon as possible.
Best regards,
The Mysalights Team
Scam
Exactly the same experience as the vast majority of reviewers. Scam involving misleading delivery estimates, followed by the very late delivery of cheaply made rubbish that they then try to convince you to keep by offering discounts or requiring expensive returns to Amsterdam. AVOID!!!!
Update: hilariously they reply as below, then in the background try to delete the review as harmful or abusive content. Please do avoid!!
November 10, 2025
Unprompted review
Reply from Mysalights
Dear Lee,
We are truly sorry to hear that the quality of your product did not meet your expectations.
At Mysalights, we always strive to provide a solid customer experience, and we would love to assist you with returning your order. Unfortunately, we are unable to locate your order based on the information provided.
Could you kindly send us an email with:
Your Order Number
A description of the issue
Once we receive this information, we will ensure that the issue is addressed and resolved in a way that meets your satisfaction.
Your feedback is valuable to us, and reviews like yours help us improve our products and services. We look forward to resolving this for you.
Best regards,
The Mysalights Team
Items haven't arrived after 3 weeks
2nd Edit:
They repeatedly offer 50% refund if I take down this review (to be paid once the review is deleted) and eventually stopped replying all together. No resolution from them.
Edit:
It has now arrived (3 weeks later) and is not safe or fit for purpose. It's described online as an outdoor light with used manual but there's no manual, no safety markings, no IP rating to confirm outdoor use. It has tiny wires with the ends exposed and no junction box. I have again requested a full refund and I can return the items at their expense but not my own - they are defective and unsafe. Definitely not as described or for for purpose.
Original:
I made an order October 23rd and sadly didn't check reviews before I did. It's now mid November, nothing has arrived. They provide two tracking links which gives different information so I have no idea where my package is. The Evri link shows no movement since October 31st and Evri are making Enquiries into the package being lost. Mysalights are not helpful at all and keep saying it's on its way but provide no evidence of this. I have my electrician booked but they won't be here in time or at all. Other reviews state it's bad quality but I obviously cant comment. I have been asking for a refund for days now as the lights are lost but they refuse to help. They are offering 10% off but I have no item??? I wish I never bought them. I spent £200 and they won't refund me and can't show any evidence of where the lights are but it's been 3 weeks so it's beyond a joke now. AVOID!
October 23, 2025
Unprompted review
Reply from Mysalights
Dear Natalie,
We are truly sorry to hear about your experience and that the quality did not meet your expectations.
At Mysalights, we always aim to provide a solid customer experience, and we would love to assist you with resolving this issue. Unfortunately, we cannot find your order based on the information provided.
Could you kindly send us an email with:
Your Order Number
A description of the issue
Once we have these details, we will do everything we can to resolve the matter in a way that satisfies you.
Your feedback is important to us and helps us improve our products and services. Thank you for bringing this to our attention!
Best regards,
The Mysalights Team
What an amazing experience from start…
What an amazing experience from start to finish! Ordering is easy, great website!
Item arrived quickly and very well packaged. Carrier informed me every step of the way. The moon item looks fantastic, great detail and once illuminated is just spectacular!!
Very pleased with the item!
Julie is a gem 💎
November 9, 2025
Unprompted review
Reply from Mysalights
Dear Langs,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience from start to finish. We're glad the ordering process was easy and that the item arrived well-packaged and on time. It's fantastic to know you are pleased with the moon item – it’s always great to hear when a product exceeds expectations.
If you have any further questions or need assistance, feel free to reach out to us at info@mysalights.com
. We’re always happy to help!
Best regards,
The Mysalights Team
SCAM!!
SCAM!!! No refund provided ongoing from August ‘25 for poor quality goods. Beware! Ordered 2 marshmallow pink ceiling lights, they arrived , thin wires, no connectors or instructions. Returns process is a farce , several emails including pictures and main concerns and a customer service advisor giving my electrician instructions on how to use different wiring to the one provided to fit before I eventually got a returns address. Followed the address and instructions provided to return at a cost of 69 pounds to me and the lights arrived in Netherlands but now supposedly on way back to me???? DO NOT USE unless you like throwing away money.
August 26, 2025
Unprompted review
Reply from Mysalights
Hi L. Taylor,
Thank you for taking the time to share your experience. I’m really sorry to hear about the issues you faced with the ceiling lights and the return process. After reviewing your case, I can confirm that a refund was processed on November 6th. If you haven’t seen it reflected yet, it might be helpful to reach out to your bank to ensure it’s been applied.
We truly appreciate your patience and understanding, and we're here if you need any further assistance.
Best regards,
The Mysalights Team
Stay away from this website
Stay away from this website. What a scam. The products are shipped from china and take ages to be delivered. The quality is very very poor, all plastic and cheap looking.
It's a fuss to return, they try to offer you a refund of 25% if you keep the products, or 50% discount on your next order.
November 1, 2025
Unprompted review
Reply from Mysalights
Hi F M,
Thank you for reaching out, and we're sorry to hear that the product didn’t meet your expectations.
At Mysalights, we always strive to ensure a positive experience for our customers, and we want to make sure we assist you with your return. However, we couldn't locate your order details based on the information provided.
To help us resolve this quickly, please send us an email with the following details:
Your Order Number
A brief description of the issue
Once we have this information, we will ensure that we address your concern promptly and find a solution that works for you.
We value your feedback as it helps us continue to improve our products and services. Thank you for taking the time to share your thoughts!
Best regards,
Mysalights Team
Scam
Scam! Giving 1 star as there is no option to give none. The light I ordered doesn’t look anything like the picture and when it arrived after nearly 3 weeks, it was broken! Won’t refund without paying further to ship, only option is to get another light free of charge and keep the broken one! That would be ok if the light was a good standard and looked like the photo! Don’t waste your money!
October 31, 2025
Unprompted review
Reply from Mysalights
Hi T Todd!
We are sorry to hear that your experience did not meet your expectations.
At Mysalights, we always aim to provide excellent customer service and would love to assist you with returning your order. Unfortunately, we are unable to locate your order based on the information provided.
Could you kindly send us an email with:
Your Order Number
A brief description of the issue
Once we have these details, we will work promptly to resolve the issue in a way that satisfies you.
Thank you for your feedback, as it helps us improve our products and services.
Best regards,
Mysalights
Happy customer
Unlike some of the other reviews on here my experience has been good.
October 30, 2025
Unprompted review
Reply from Mysalights
Hi Seamus,
Thank you so much for your positive review! We’re thrilled to hear you had a great experience with us.
If you ever face any issues or need assistance, please don’t hesitate to reach out to us at info@mysalights.com
. We’re always here to help!
Best regards,
Mysalights Team
Reconsider before ordering
Reconsider before ordering. It’s a scam. 6 weeks wait on a product they’re sold out of. No option on getting your money back. But you’re more than welcome to use the money your spend on their webshop. You’ll even get to spend a bit more. It’s a literal scam. You won’t see your product or your money.
Edit: The scammers responded to this and made refund. I’m apparently asked for information to let this stay
My order is #2828 and as my title says please reconsider before ordering.
October 24, 2025
Unprompted review
Reply from Mysalights
Hi Daniel,
We sincerely apologize for your experience with your order. This is not the service we aim to provide, and your concerns about the delivery timeline and refund options are taken very seriously.
We would genuinely like to help resolve this situation for you. However, we're unable to locate your order based on the review details alone.
Please send us an email at info@mysalights.com with:
Your Order Number
Details of the issue you experienced
Once we have this information, we will work directly with you to find a resolution that addresses your concerns - whether that's expediting your delivery, processing a refund, or another solution that works for you.
We want to make this right. Your feedback helps us identify areas where we need to improve, and we're committed to turning this experience around for you.
We look forward to hearing from you so we can resolve this promptly.
Best regards,
The Mysalights Team
If I could give zero stars I would
If I could give zero stars I would! After a long wait the light arrived so damaged that it could not be used. The company are incredibly reluctant to offer a refund and repeatedly make the process more difficult with each email. Please don’t respond advising to contact customer services… we have had regular emails with no support or help.
Addendum added after reply from company - order under my husband’s email and name. Number #2768. Shocked that we have to pay for the return (to the Netherlands) even though I have provided photos of the significant damage to the lamp before it arrived with us. It is so dented and scratched that it is not fit for use. Will the refund also cover the cost of our return?
October 15, 2025
Unprompted review
Reply from Mysalights
Hi Helen,
We're very sorry to hear about your experience with the damaged light.
Unfortunately, we haven't been able to identify your order based on the information available in your review, and we didn't receive a response to the information request sent via Trustpilot.
We genuinely want to help resolve this for you and make things right. Please contact us at support@mysalights.com or through the contact form on our website with your order details, and we'll assist you immediately.
Kind regards,
Mysalights Customer Service Team
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