this company is shockingly bad. Ordered 2 light shades, when they eventually arrived, they were not made from the expected material, and looked nothing like the pictures. When I wanted to return them... See more
Company replied
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See what reviewers are saying
Sadly these people charge you European prices for Chinese service! Worst packing I have ever seen. No instructions in sight resulting in installation errors. I wanted a product exchange and only rec... See more
Company replied
I’m sharing my experience to help others make an informed decision. I ordered three lamps from this website, which presents itself as a high-end brand, and paid nearly €300. Unfortunately, the produ... See more
Company replied
I purchased a lantern from MySalights in February 2026. I had planned to leave a review earlier, but for one reason or another some time passed — so I’m finally writing it now. After installi... See more
Company replied
Breach of guidelines
One light was damaged and I don't have…
One light was damaged and I don't have the time to send it back because I am opening my bookshop.
On the website it is not mentioned that the delivery will be different for the articles because of their dimensions.
Unfortunately, I will not order anymore from the webshop.
September 20, 2025
Reply from Mysalights
Hi Daniela,
Thank you for your feedback. We're very sorry to hear that one of your lights arrived damaged.
We reached out to you via email immediately after seeing your review to gather more information and offer a solution, but unfortunately we haven't received a response yet. In any case of an issue we will always offer several solutions, completely free of charge.
We're fully committed to making this right for you. Please feel free to contact us at support@mysalights.com or through the contact form on our website whenever you're ready, and we'll resolve this for you right away.
Kind regards,
Mysalights Customer Service Team
Well "very good experience" ...
Well "very good experience" ...
first of all "I had a warm feeling, when I saw the lamp that I initially wanted. So, that was a good sign".
Warmth shows that there is competence and commitment behind that product.
Then, as soon as I started to get in touch with the customer serice, I just realised: this was something else; I reckon, not only, because the person I've written with, was from the inner- team (so I understand at least) ...
It was warm and interested and unusual for those days of speeding up; though keeping its focus.
Back and forth, the emails, it was an unexpected pleasure to write with the lady: meaning "I value good customer service; because it too shows where the philosophy of the company lies; if product orientated with the heart" ...
Thanks for this experience.
October 10, 2025
Unprompted review
Reply from Mysalights
Dear Urgen,
Thank you so much for sharing your wonderful feedback! We are thrilled to hear about your positive experience with us. It’s always rewarding to know that our products and service have left such a lasting impression.
We take great pride in offering not just quality products, but also a personalized, heartfelt experience with every interaction. It’s fantastic to hear that our team was able to provide you with the warmth and attention you deserve. Your words truly reflect the values we aim to embody – competence, commitment, and a genuine passion for our customers.
We deeply appreciate your trust and support. If you have any further questions or need assistance in the future, please don’t hesitate to reach out to us at info@mysalights.com
.
Thanks again for your kind review!
Warm regards,
The MySA Lights Team
Ceiling pendant poorly made, avoid this company.
The lampshade I ordered, the wabi sabi ring light pendant looks nothing like the photo on the website, which I suspect has been photoshopped. Not only do the metal struts create a shadow on the shade, but the folds on the paper are irregular and very visible. Oh, and the shade took 5 weeks to arrive and was bent and distorted. Avoid this company.
I've had the following reply from the company and I can categorically point out that there has been no attempt to contact me by email.
We reached out to you via email immediately after seeing your review to address your concerns about the product's appearance and the condition it arrived in. We offered solutions to make this right for you, but unfortunately we haven't received a response yet.
October 10, 2025
Unprompted review
Reply from Mysalights
Hi Deane,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with the Wabi Sabi Ring Light Pendant didn't meet your expectations.
We reached out to you via email immediately after seeing your review to address your concerns about the product's appearance and the condition it arrived in. We offered solutions to make this right for you, but unfortunately we haven't received a response yet.
We genuinely want to resolve this and ensure you're happy with the outcome. Whether it's a replacement, refund, or another solution that works for you, we're here and ready to help.
Whenever you're ready to discuss this further, please feel free to reply to our email or contact us through the contact form on our website. We'll be waiting to hear from you and look forward to finding a solution together.
Kind regards,
Mysalights Customer Service Team
Shipping straight from China (4 weeks+ to Europe), lamp looks like cheap plastic + your room gets to smell of plastic too
In short: Not a complete scam but just shy of it.
I should have checked the reviews here before ordering.
1. Everything the guys here are saying about the lamps you get not looking nearly as good as advertised? 100% true, which I guess is my bad for assuming the proper price means I get a proper product. This is why it is so critical for them to make it seem like the have a European brand and presence - look for similar lamps on Temu and Shein and will find them for a fraction of the price (which is what they're worth, at best).
2. The "Free and Fast Shipping" per their website? Maybe it is if you live next to the Nanjing or so factory that calls itself "Mysalights". But if you're based in Europe, it will take weeks to arrive. Also tracking is a joke, as other reviewers already note. Also their customer service will pretend they have no idea why it takes so long and string you along - when the shipping labels clearly show that the first tracking number you got was bogus and it was only shipped weeks after your order was made.
3. If that's not bad enough, you also get the smell of freshly molded plastic that gets to fill the room that the unpacked lamp stays in for more than 5 minutes - reminds you of those orders you sometimes get where things are packed straight from the factory press preserving that odor.
Disclaimer: For the ridiculously long delivery, they did offer to reimburse 15%. They offered further reimbursements which I declined.
Lesson learned though, I will now always double check "European" sellers such as this one.
Edit in light of the reply: If there was anything in my above review that wasn't accurate and well documented, you can imagine that Mysalights would have tried to get it taken down. Most recently, they reached out telling me my order was fully reimbursed (it wasn't, obviously) asking me to take down this review.
You can trust the their 5 star reviewers on here who seem to be so happy with their plastic lamp that they go and write their only ever review. Or you can trust this and similar experiences.
October 7, 2025
Unprompted review
Reply from Mysalights
Hi Albert,
Thank you for sharing your feedback. We're sorry to hear that you were disappointed with your experience.
Following your review, we've reached out to you again with several alternative solutions to resolve this matter to your satisfaction. We always strive to work closely with our customers to find the right resolution, and we stand behind our products and service.
Regarding delivery times: we clearly communicate expected delivery timeframes on each individual product page, as timings can vary depending on the size and fragility of items. Our general shipping policy is also available on our website. As we serve customers throughout Europe and surrounding countries, delivery times may occasionally be longer depending on the destination.
If you have any further questions or once you've decided on a solution that works for you, please don't hesitate to contact us via email or through the contact form on our website. We're here and ready to assist you.
Best regards,
Mysalights Customer Service Team
Reply from Mysalights
Dear Julie,
Thank you so much for your wonderful review!
We're thrilled to hear you're loving your new lamps. Quality and beautiful design are exactly what we strive for, and it means the world to us that this shines through in your experience.
We truly appreciate you taking the time to share your feedback and hope your lights continue to brighten your space for years to come! 😊
Best regards,
The whole experience from ordering to…
The whole experience from ordering to delivery was faultless. I was kept informed throughout.
September 26, 2025
Reply from Mysalights
Dear R Varney,
Thank you so much for your kind words! We’re thrilled to hear that your experience from ordering to delivery was seamless and that you were kept informed throughout the process.
We truly value your feedback and would love for you to share your experience on Trustpilot. Your review would mean a lot to us and help others make informed decisions.
If you have any further questions or need assistance, don’t hesitate to reach out to us at info@mysalights.com
.
We look forward to hearing from you!
Best regards,
The Mysalights Team
Beautiful lamp
The lamp arrived safely and very well packed. I was kept informed of it's progress from it's source to me via the tracker. I couldn't find fault with anything very unusual these days. Would recommend.
September 23, 2025
Reply from Mysalights
Dear Catkin,
Thank you so much for your wonderful feedback! We're thrilled to hear that your lamp arrived safely and was well packed, and that you were kept informed throughout the delivery process.
Your experience means a lot to us, and we’d be grateful if you could share your thoughts on Trustpilot. It would really help others in their decision-making process!
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@mysalights.com
.
We look forward to hearing from you!
Best regards,
The Mysalights Team
Reply from Mysalights
Dear Peter Oomes,
Thank you for your kind feedback! We're so glad to hear you're happy with your lamp and the value it offers.
We’d love for you to share your experience with others on Trustpilot. Your review will help other customers make confident decisions, just like you did!
If you have any other questions or need assistance, please don’t hesitate to reach out to us at info@mysalights.com
.
We look forward to hearing from you!
Best regards,
The Mysalights Team
Amazing
Great lamps, they look extremely luxurious and arrived intact. very good quality.
Shipping was also quite fast
October 5, 2025
Unprompted review
Reply from Mysalights
Hi J,
Thank you for your fantastic review! We’re thrilled to hear that you’re pleased with the quality and appearance of your lamps. We’re also happy that the shipping was fast. If you have any other concerns or need assistance, don’t hesitate to reach out to us at info@mysalights.com
.
We look forward to serving you again!
Best regards,
The Mysalights Team
Really well wrapped item
Really well wrapped item. Excellent quality. Much better than I had anticipated. Very good service. Delivery company kept me informed. I would definitely buy from this company again.
October 5, 2025
Unprompted review
Reply from Mysalights
Hi Sue,
Thank you so much for your wonderful review! We’re delighted to hear that the item arrived in perfect condition and exceeded your expectations. We're also happy to hear that the service and delivery met your needs. If you have any other concerns or need assistance, feel free to reach out to us at info@mysalights.com
.
We look forward to serving you again!
Best regards,
The Mysalights Team
takes forever to deliver and poor…
takes forever to deliver and poor quality, different from pictures, just a cheaty site pretending to be in NL, instead a version of ali express products delivering from China
September 28, 2025
Unprompted review
Reply from Mysalights
Dear R,
Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our collections are carefully curated and selected with a focus on quality and design. We strive to ensure that every product matches the description and images on our website, and that items arrive within the stated delivery timeframe.
We understand that this wasn't the case with your order, and we'd like to personally connect with you to review your specific situation. Based on your review, we're unable to identify which order this concerns, which is why we've also requested your information through Trustpilot.
Our customer service team is available 7 days a week and we're committed to finding a suitable solution together with you. Please feel free to reach out to us through our contact page (https://mysalights.com/pages/contact-us) or directly via email at support@mysalights.com. We're here to help.
Kind regards,
Team Mysalights
Love these guys!
Love these guys! Ordered the wrong size (a stunning silk Verona lamp for my bedroom) - but instead of the hassle of sending it bk, getting a refund & ordering a new one - for just €50, my larger is on its way AND I get to keep the ‘wrong’ order. Someone is going to be happy at Xmas!! Total win win and all done with style charm and finesse! Big love and thanks to Julie & the Mysalights team. 😊🙏
September 28, 2025
Unprompted review
Reply from Mysalights
Hi Mr. Nunn,
Thank you so much for your wonderful review! We’re thrilled that you had such a positive experience with us. We’re glad to hear that the exchange process was smooth, and we're excited that the silk Verona lamp will make someone’s Christmas extra special!
If you have any further questions or need assistance, feel free to reach out to us anytime at info@mysalights.com. We’re always happy to help.
Big thanks again for your kind words – it truly means a lot to us!
Best regards,
The Mysalights Team
Wow, wow, wow!!!
Wow!!! I ordered the copper stone wall lights and I have been so excited to receive them. They have FAR exceeded my expectations. The quality of them is incredible, way better than I’d have ever imagined!
Thanks so much! Will definitely be ordering from you again in the future!!
September 24, 2025
Unprompted review
Reply from Mysalights
Dear Shannon,
Thank you so much for your fantastic feedback on the copper stone wall lights! We are thrilled to hear they have far exceeded your expectations and that you’re happy with the quality. Your satisfaction means the world to us!
We’re excited to hear that you’ll be ordering again in the future, and we can’t wait to serve you again.
If you have any other concerns, feel free to reach out at info@mysalights.com. We’re always here to help!
Best regards,
The Mysalights Team
We ordered a bunch of lights from…
We ordered a bunch of lights from Mysalights. I did not open it right away as we just moved in and was busy. After a couple of weeks I finally opened the boxes to discover one of the lights was broken. The policy was that it has to be replaced within 7 days. I was way past that but still I reached out and explained my situation and the customer service was helpful. Jasmine was exceptional and replaced it.
September 2, 2025
Unprompted review
Reply from Mysalights
Dear Ruby,
Thank you for sharing your wonderful review! We’re so happy to hear that Jasmine was able to assist you and that you’re pleased with how everything was handled. Your satisfaction is very important to us, and we’re grateful for your kind words.
If you have any other questions or need further assistance, feel free to reach out to us at info@mysalights.com
. We’re always here to help!
Best regards,
The MysaLights Team
FRAUD!!!!
FRAUD!!!!! i ordered a lamp, i got delivered 4 weeks too late, was broken and i never received a refund.
September 10, 2025
Unprompted review
Reply from Mysalights
Hello Max,
We regret that you had this experience and take your complaint seriously. We have requested information from you via Trustpilot to investigate your situation.
You can respond via Trustpilot or contact us directly through:
- Email: info@mysalights.com or support@mysalights.com
- Contact form on our website: mysalights.com
- We are available 7 days a week
If the situation is correct that your product was delivered defective, we will of course provide a free solution according to our policy. We are happy to resolve this for you, but we do need your order details to be able to help you further.
We look forward to your response.
Kind regards,
Mysalights Team
Scam do not order here!
Scam do not order here!
I ordered a lamp from this company, which was shipped from China even though the website gave the impression it was based in Amsterdam. The quality of the product is very poor and absolutely not what I expected. On top of that, the customer service has been unhelpful and unresponsive. Their return policy is unclear and not customer-friendly, making it almost impossible to get a proper solution.
I would not recommend ordering from this company the product quality is disappointing, the service is unreliable, and the whole experience feels misleading.
September 10, 2025
Unprompted review
Reply from Mysalights
Dear Beau,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We have carefully checked our system but unfortunately could not locate any order details under the name "Beau." To assist you properly, we kindly ask you to provide us with your order details (such as your order number, the email address used for the purchase, or the approximate order date). With this information, we will be able to look into your case and provide a proper resolution.
If your account of the situation is correct, you would of course be entitled to a suitable solution, which may include a full refund, and you would not be responsible for return shipping costs in the event of a defective product.
Please feel free to respond to our request through Trustpilot’s messaging system or contact us directly via info@mysalights.com. We are committed to resolving this for you and ensuring a fair outcome.
We value all customer feedback as it helps us improve our service and products.
Best regards,
Mysalights
The site is at best misleading
The site is at best misleading, at worst a total scam. The products are NOT made in Europe and are basically from Temu / Shein but with a huge mark-up. Poor quality Chinese made products, nicely photographed. Customer service is polite but the returns process involved sending the item to the Netherlands, at the buyers expense with no input about how to avoid import fees. AVOID.
September 1, 2025
Unprompted review
Reply from Mysalights
Dear Jacob,
Thank you for sharing your feedback. We are sorry that you’ve experienced this and appreciate the opportunity to address it. Regarding the products, we want to clarify that we strive to offer quality items that meet our standards. While some of our products may be sourced globally, we make every effort to ensure they align with the expectations of our customers. We also take care to present our products honestly on our website with accurate descriptions and images.
We noticed that you contacted us on August 27th regarding your return, and our support team. As for the return process, we want to clarify that our warehouse is not international, and typically, no import charges are applied. Our team provided you with clear instructions on how to proceed with the return, including details to help avoid any additional costs. We always strive to be transparent about the process and are here to assist should any questions arise, also offer the alternative option.
We are committed to providing the best possible experience for our customers, and we want to ensure your concerns are addressed fully. Please feel free to reach out to us again via email at support@mysalights.com
So we can work together to find a satisfactory resolution.
We look forward to assisting you further.
Best regards,
The MySalights Team
Lovely products and exceptional customer service
Not only does this company have a range of beautiful and unusual lights, I have been very impressed with my interactions with Mysalights. I had a query to which I received an instant and personal (definitely not AI!) and friendly response. There was a genuine concern to make sure I was a happy customer and it was followed up in a very nice manner It is rare to get that level of customer service online. I would highly recommend.
September 8, 2025
Unprompted review
Reply from Mysalights
Dear Nicola,
Thank you so much for your kind words!
We're thrilled to hear that you’re happy with both our products and the customer service you received. It’s always our goal to ensure that every customer feels valued and well taken care of, and it’s fantastic to know we’ve succeeded in doing that for you.
We truly appreciate your recommendation, and we’re grateful for your support. If you need anything in the future, please don’t hesitate to reach out.
Best regards,
The Mysalights team
Reply from Mysalights
Dear Mia,
Thank you so much for your kind words!
We're so happy to hear you love it and would buy again. Your satisfaction means the world to us!
Feel free to reach out if you ever need anything else!
Best regards,
The Mysalights team
Reply from Mysalights
Dear Katelyn,
Thank you so much for the 5-star review!
We're so happy to hear that you loved your lamp. Your satisfaction means a lot to us!
If you need anything else, feel free to reach out.
Best regards,
The Mysalights team
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