Simply Green Home Services Reviews 64

Please check your contract carefully. I was in a hurry and rushed through the process and ended up paying over three times the cost of the furnace. I would never deal with them again and caution anyone that is thinking of doing so!

Said my air cleaner was costing my $70 a month for hydro. False... wanted to replace it with a hepa filter and $60. If the savings would go towards the hepa. Ha ha. 10 year lease. Checked with my hvac company. Scam. Scam.

Everything everyone is complaining about is true...it's a complete and utter scam...make sure to read any fine print before engaging in this company. After 5 years of paying for a furnace, I thought I was done...only to find out I have rented the unit..and I owe for 180 months. Being it's a rental they won't even take it back, you have the option of a "buy out" which is well over double of what I have already paid for 5 years...I've been duped and feel like a fool!

ive been with simply green for for just over two months and have nothing but problems The tankless water heater doesn`t work well the furnace is a shotty job at best and im not sure about the a/c I want out of the contract Come and get you`re equipment out of my house Simply Green is a bad actor in the heating and a/c business

DO NOT deal with this company ! they are dishonest crooks that will tell you lies to get you to sign contracts which are unenforceable by the signee. Their "customer service" is smoke and mirrors and will tell you lies to prolong the experience, they have no intention of honestly dealing with repairs or complaints and will try to up-sell to newer more expensive equipment under the guise of being unable to find the parts for the existing unit(s). I am still waiting to have my primary heating unit replaced ( broken down 2 months ago) their promise to twice yearly maintain the unit has never occurred in the five years I have diligently paid the ever increasing monthly instalment. Again DO NOT DEAL WITH THIS COMPANY !!

I had a sales rep come to my house, selling A/C. As I did not have central A/C, and the previous summer had been quite hot in the house, I thought it would be a good idea to get it installed. The sales rep told me it would be about $5,000 for the unit, and he would waive the $1,500 installation fee. He informed me it would be $100/month for a 5 year contract, but the option was available to buy it out if I wanted to. Fast forward 4 years, I was selling my house. I decided I would pay out the remainder of the contract in order to sell the house with the A/C, as I was under the impression that it was only a 5 year contract. When I called the company, they informed me that there was over $8,000 left on the contract. This didn't make any sense to me, as I had understood that the total amount originally financed was less than that, and I had already been paying for 4 years. When I inquired about the length of the contract, they informed me that it was actually a 15 year contract. This would mean, at $100/month for 15 years, I would pay an astronomical price of $18,000 altogether for my A/C unit! They told me my only option was to buy out the contract or transfer the lease to the new owner. The new owner did not want to pay for the remaining 11 years for $100/month for A/C (I don't blame them!). I called back Simply Green and asked if I could return the A/C unit, and they informed me I couldn't return it, the only other option was to buy out the contract. The sale was a scam, the salesman misguided and misinformed me in order to get me to sign the contract, and did not provide proper information when I originally purchased the A/C unit. I will continue to fight Simply Green in every way possible until this issue is resolved, hopefully in a satisfactory way.

SCAM Honestly how are they in business. The worst service known to man. Worst then Bell Canada never thought possible . If your equipment under contract needs to be replaced they expect you to resign another 10 year plan to have it replaced. When you say no you wait for weeks with no call back and no shows and water all over the floor. They are in the Business of getting contracts signed not actually servicing or caring about the equipment they have out there. DO NOT USE THEM NO MATTER WHAT

Simply Green is banned from door-to-door sales in B.C. because of their deceptive business practices.

Ontario banned all door-to-door sales in 2018 because of companies like Simply Green. Unfortunately, I signed a contract with their door-to-door salesmen 5 years ago, before the ban took effect.

Upon signing the lease-to-own contract, the salesmen conveniently failed to mention the following to us:

1. They failed to mention the overall price of the equipment is (which turns out to be multiple times the market value). You can buy the equipment from Home Depot up front with your credit card and end up paying a lot less than financing with this company.

2. They failed to mention how much interest will be charged over the years and the fact that there would be yearly increases in payments.

3. They specifically informed us that the contract is "lease-to-own", so we can buy out the remainder of the contract any time, but they didn't tell us that the cost of the buy-out is more than the cost of the equipment.

4. They didn't tell us that we'll be on the hook with 2 different financial institutions that are loosely connected to Simply Green.

5. One of the three pieces of equipment had no contract, but the financial company is withdrawing monthly payments without billing us nor showing any accounting of how much we've paid so far.

6. They are known to exploit the government rebate/environmental incentives in their sales tactics, as mentioned in the BC Consumer Protection report. They promised us a government rebate; we received none.

7. Their installers were shoddy. Their truck was dripping oil and ruined my neighbour's then-newly installed concrete driveway with their oil stains. {The driver had to back up on to my neighbour's driveway when leaving our house.} When I tried complaining to Simply Green, they gave me the run-around and ignored me. I was embarrassed and tried to clean the oil stains myself to no avail. Simply Green refused to take any responsibility.

In 2015, a salesperson (S.O.M. are his initials) for Simply Green, a friend of a friend came over with the pretense of wanting to have a BBQ. It was strange. I expected my friend to be with him, but I was told that it was just him. We had the BBQ with my wife and little daughter and as soon as we were done eating he pulls out the contract.

I told him the air-conditioner was leaking a little, but it was fine now and the furnace was fine as well. He told me not to worry, that he can give several free furnace and air-conditioners to friends and family because his sales were so high. I just had to give him a voided cheque, and if any money was pulled from our bank account, Simply Green would reimburse me.

This contract I signed was a supposed to be for seven years and as long as he was with Simply Green, we wouldn't have to pay a cent. I should have know this would be too good to be true. I just looked at the contract again... this is for 180 months! A $7,000-$8,000 system will amount to $30,000. Are you serious!!!! I have been paying for the last 5 years to the tune of $10,000 and now I find that I have another 10 YEARS!!!

The contract says the payments will increase by 3.5% each year. Not to mention there was supposed to be 2 months payment-free period after installation. There was none! That would already be a breach of contract. Not happy. I need to make some calls.

Had issues with the water heater (when we bought the house, having to take on the contract on the water heater was unfortunately part of the deal), technician was great (from a separate local company) - said we need a new unit.
Sales person called an hour later, said we'd have to pay 50% more than we're currently paying ($60 instead of $40), which I argued down to the regular price.
Then he tried to force me into a 180 MONTH contract to enable us to get a new one. I argued that we were entitled to a new one under our current agreement and the agent said that instead we'd only be able to get replacement parts "whenever they come in stock, which could be weeks".
I wasn't taking any of his nonsense so said we expect it to be sorted in a reasonable amount of time, refused to sign any contract. That afternoon a new heater was delivered and installed (again by a separate company), which is what we were entitled to under our contract, no increase in fees, no new contract.
I would NEVER take out a contract with Simply Green, they are complete crooks.

This is an absolutely terrible company after five years of paying I still owe over $15,000 which is completely ridiculous I called them to end my contract as I am selling my house I had to go to the Better Business Bureau because they would not deal with me or call me back on the phone and all they could say is they were going to get rid of the penalties for me buying it out early which was a big whoop because it was $500 but still telling me I have to pay 14,500 for five year old equipment then telling me to stick the buyers of the house with that ridiculous amount of money still owing on all the equipment like really how do these people stay in business The person that comes to the door lies to your face to try to sucker you into buying from these people they are 100% a scam save yourself the hassle just buy from your local companies selling you’ll get a better deal and A lot less of a headache!!! How they can say that the fastest growing rental company blows me away fastest growing rip off more than likely Dissatisfied in Brandon Manitoba

Jan 17 I had my rental furnace quit working. Since it was currently -38 Centigrade that day I was pretty concerned on when their technician was coming to service the furnace. I called 3 times that day...even asking who provided the service in my town. They refused to tell me who was coming...and when asked to talk to a manager I was refused again. They just kept telling me I was put on a 24 hour service notice....when it's -38 outside...I was not a happy person. 25 hours later I called SG to tell them I got my furnace going by calling another furnace company.
After many calls and many days..I finally got to talk to a manager on January 30. When I said I was unhappy and would like to end service with SG I was told another manager would call me.
Feb 3 I was informed that for all my time and trouble I would be reimbursed by 1 month free rent. I am now debating whether its worth getting a lawyer involved.

This company employs unethical technicians and sales people. They rely on high pressure and do not explain usurious contracts and terms. I had a rental hot water tank, their technician said that the tank was past it's life span and needed to be replaced immediately. I had a phone call at that same time from a sales rep that said they would replace tank the next day but that I had to sign a contract which he emailed to me WITHOUT EXPLAINING THE SIGNIFICANT CHANGE IN TERMS! My hot water tank was a RENTAL at approx $18 per month and they were trying to have me sign a RENT TO OWN contract for appox $40 per month and a term of 15 years!!!! Total cost approx $7200. If I was to sell my home the new buyer would have to agree to such a ridiculous contract or I would have to buy out any remaining time on the 15 years!!!
I had the tank replaced by another rental company at approx $15 per month and the technician from that company informed me the tank just needed a replacement part and DID NOT need to be replaced. I had the tank removed as I did not want any further association with SIMPLY GREEN AND SANDPIPER. BEWARE PEOPLE!!! These contracts are not what they seem! Do not let this company through your front door!!! This company preys on Elderly and the Vulnerable!
After I had the tank replaced and removed by another company and with the permission of Sandpiper, their company was calling me to arrange for a repair as they were now saying that it simply needed a valve replacement!!! So at first they are pressuring me to replace the water tank saying it was leaking and trying to get me to sign a lease to own (remember the original tank was just a rental) and then they were calling me to have a simple repair. This company is a SCAM, STAY AWAY!

If I could rate 0 stars I would. Had my water heater installed incorrectly and it took them over 6 months to fix after calling and I still have issues with it after 3 years. Numerous calls and service requests ignored. Managers are no better to deal with. When inquiring about dealing with someone higher up president CEO etc... or a number or address to send a letter was denied numerous times until finally was given the complaint email address. Did I mention that went ignored until I called company numerous times. No one at the company seems to know what the hell they are doing besides being taught how to ignore customers. Also I would recommend hiring people who can speak English as a first language. Many times dealing with reps and they do not speak English very well. I would go as far as saying very poor basic English skills and an accent so thick you cant understand. I am all for giving people a chance but you need to be able to understand your reps. I am currently awaiting a service technician to come and fix our water heater. This time it only took them 2 weeks to return my call to book an appointment. Let's see if the technician actually comes and then will actually fix it. They have been given detailed information as to the issue ahead of time so no reason why it cannot be fixed today. My belief in this company stands at a below 0 on all aspects. Update on service call: technician never showed and I had to call company back. Asked if tech's dont call if they are behind or cant make it but apparently it doesnt matter to them. New service request made for tomorrow. Will they show? The service request was due to water heater not working and the last 2 weeks we were having -40 weather so pipes were obstructed with ice because installed incorrectly. We also had a water leak due to shotty installation and the pipes not installed properly but clearly that doesnt matter to them.

Tankless water heater leaking last week and parts are on backorder with no ETA! Replacement parts are in California. Don't they have Fed Ex/ UPS in California?? Service department is in the dark. Brutal service!

Part came 1 week later and now all is well.

Do not trust this company! They called my to book an appointment to check my softener. Their technician did not show up and nobody even called me although I moved my appointments to get this service. In two weeks they called to book it again. They did not know about previous appointments which has failed. Technician came and said that my softener does not work and he will send a technician to fix it. I was waiting for 2 weeks and called to follow up. Again they did not have any notes on the file and nobody booked any repair for us. I would not recommend this company!

DO NOT EVER DEAL WITH THIS COMPANY! They called to come inspect my hot water tank which we had been renting from OCHS. The salesman proceeded to demonstrate how the water in the tank was turning black by doing a test in a glass of water with two probes set in it. I agreed to replace it with a tankless water heater. After installation the technician informed me that the furnace was dangerous and they would call Enbridge to cut off my gas! It was November, very cold, I had a sick 18-month old grandson fussing in my arms and could not be without heat. I told him my furnace had been inspected the previous month and I was told everything was fine. Well, if I didn't get a new furnace the gas would be shut off. No sooner did he leave than the salesman was at my door...was he waiting around the corner for their pre-arranged plan to force me to get a new furnace??? I told him that the inspection done the previous month didn't find anything wrong with the furnace. I told him I didn't appreciate the pressure tactic. But he kept insisting that he would call Enbridge to cut off my gas. Thinking of my sick grandson and my 91-year old father I reluctantly agreed. He told me about a rebate for both the water heater and the furnace and that they would handle all the paperwork...never happened. Gave me two months free but continued charging rental for my old hot water heater...which turned out that they now owned OCHS but I had never been notified of the change. The salesman told me that if, at any time, I changed my mind they would remove the equipment and I could go with whatever company I chose to get new equipment...again not true. The salesman also put in a Heap filter with I though came with the furnace. No at all...separate from the furnace at an exorbitant price. I had an electronic filter on my furnace and was perfectly happy with it. I have no pets and I don't smoke so I really did not need it. I finally bought out the equipment at an exorbitant amount; after paying their buyout, and dealing with the Better Business Bureau, they still wanted more money saying a mistake had been made in calculating the buyout price!!! At that point I told them I would be speaking with my lawyer...that changed their mind immediately and closed my account.

I would recommend caution when dealing with simply green. They called in order to do service on my rental hot water heater as they took over from home comfort.It was really a sales call & wanted me to replace my 11 yr old gas furnace. I was told $90/mo x 15 mo term & that the max price increase was 3.5% over the term. Not true - 3.5% per year max x 15yr is not reasonable. Neither is a 15 yr term. Purchase a home with a rental at the 10 yr mark, and you would be locked in for 5 more years with old equipment at a premium price ? In such a case my offer would be reduced because of this. Dont know what it is about this industry - the door to door selling is now illegal but the sales tactics are the same ....

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I'm happy I've decided to upgrade my heating system with this company. They did a great job. My old furnace was replaced in no time. The installers were very friendly and neat. Highly recommended!