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Rated 2 out of 5 stars

The buttons are too hard to push (like it hurts my thumbs), bending the device feels like I’m going to break it, the app is confusing and shows a low level of user experience design testing—as do the... See more

Rated 5 out of 5 stars

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... See more

Rated 5 out of 5 stars

Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... See more

Company replied

Rated 5 out of 5 stars

Amazing product looks like it was designed for me. Very comfortable, perfect feature, adjustable to all the needs. Very convenient, you can take it anywhere! Is very discreet, ppl honestly will ask i... See more

Company details

  1. Medical Equipment Manufacturer

Written by the company

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

265 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Full refund

Upon my last email with CS they gave me a full refund for my troubles. Shows me that MysteryVibe cares about their customers. Renewed my faith enough to buy the new model that’s coming soon.

December 19, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Kevin, I am so happy we were able to resolve this for you. Thanks so much for reaching out!

Rated 3 out of 5 stars

Should have read the reviews...

The shopping experience was easy and no hassle. I wish I had read some of the reviews prior to purchasing the Tenuto 2. I consider myself to be average to slightly larger than average and I have a difficult time getting my scrotum/testicles into the device. My wife has to help me pull them through and the device will not close all the way around them. I wish it were more accommodating not as cumbersome, I might not have bought it. But I am willing to continue to use it and be flexible with it.

December 21, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

Hi Nathan

Thanks for reaching out. We totally understand the size won't fit everyone, that's why we have the 30 day returns policy. Do let me (soum@mysteryvibe.com) know how you get on and if it's not suitable we will process a full refund for you.

Thanks so much,
Soum

Rated 5 out of 5 stars

Ordered two different devices

Ordered two different devices. One worked perfectly and bot I and wife lofe it. The other didnt "fit" because of my problem, not mysterrvibe's. After minimial delaly in exchanging information they offered a refund.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

MysteryVibe was super helpful and…

MysteryVibe was super helpful and really understanding, I bought crescendo 2 - highly recommend, high quality product, great customer service and delivery on time!
I have also bought poco, can’t wait to try!

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Tenuto 2

Tenuto 2 , I received as gift and was skeptical to use at first. Once I got over the fear and used it, I really noticed a difference and can not think of having sex without using it now . 11/10

October 29, 2022
Unprompted review
Rated 5 out of 5 stars

Mysteryvibe is beyond amazing

Mysteryvibe is beyond amazing, from the products that push the imagination to the pleasure point, to the customer support that happily explained my queries. I currently use Poco, it’s perfect for every situation I find myself in: a let down of a one night stand, got my Poco.
It’s quiet but strong, easy to use and adjust. It truly does what it says on the package: it is my pleasure, personalised. Overall I think that Mysteryvibe as a company are professional and forward thinking, easy to contact and quick to respond. I recommend Poco to everyone of my friends and will continue to do so.

October 22, 2022
Unprompted review
Rated 4 out of 5 stars

It wasn’t for me

The vibrator cannot be for you if you are L size. I contacted MysteryVibe for my problem and the support reached me and gave me a good support. Even thought the product isn’t for me, they gave me a good service and support. They also informed me about next year to drop a better version in different sizes.

September 8, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

-- Update: Thanks so much for the updated review! --

Hi Alex, I'm so sorry to hear Tenuto wasn't the right fit for you. As the grip needs to be quite tight to maintain the erection, Tenuto is designed to stretch to fit around 80% of penis girths. We actually had our first version much wider to fit 90% of penis girths but it proved to be too loose for many people. We are currently looking at adding more sizes next year. Please email me at soum@mysteryvibe.com and I will arrange for a credit on your account.

Rated 1 out of 5 stars

Ordered 4 months ago . . . nothing

I ordered in May. It is now September. After weeks of not responding to my requests, seller finally cited "lockdowns in China" as the cause of the delay. Yet, their website says the same item I ordered "will dispatch in 1 week." Perhaps its time to contact the Bureau of Consumer Protection, part of the Federal Trade Commission.

September 2, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

Hi there,

I am so sorry to hear you are still waiting for your delivery. While the china lockdowns delayed us by 2 months, all the backorders from the last few months have been fulfilled as we did those first. Could you please send me an email at soum@mysteryvibe.com with your order number and I will find out what caused your order to not reach you yet and arrange for a new delivery right away.

Thanks so much!
Soum x

Rated 5 out of 5 stars

I love my new Tenuto

I love my new Tenuto, couldn't decide between this and something bigger, but all doubt was gone after after it arrived. Quality is superb, power, superb and love the way it bends to hit the right spots. The App is a dream to use too.

August 1, 2022
Unprompted review
Rated 1 out of 5 stars

It’s been over two months since I…

It’s been over two months since I placed my order and to date have not received anything! I wrote to them about a month ago and was told it would be sent in a week. That came and went three weeks ago and still nothing Not even the courtesy to drop a email to let you know what is going on! Over 200 bucks spent and they can’t even send a freaking e-mail to keep you updated! I would NOT recommend this company to anyone! Save your money time and frustration and go someplace else!

August 30, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

Dear William,

I am so sorry for the delays in shipping your product. It has been painfully slow with lockdowns in China the past few months but production is now up and running. We started fulfilling the back orders earlier this month and all of them will be fulfilled in the next couple of weeks.

Again incredibly sorry about all the delays. Please email me (soum@mysteryvibe.com) with your order number and I will find out why our update emails didn't reach you. Thanks again for your patience, we really hope you will enjoy the product when you get it.

Love,
Soum

Rated 1 out of 5 stars

Waited 2 months for the Tenuto 2. It arrived broken…

I ordered the Tenuto 2 from this company 2 months ago. When the product finally arrived. The blietooth function was broken. I tried to connect it to 3 different phones. Nothing. Over 200 dollars and 2 months for the product to arrive broken.

August 4, 2022
Unprompted review
MV.Health logo

Reply from MV.Health

-- Update: The new Apps are now live on both the Apple and Google App stores --

Hi there,

I am so sorry for the delay with our new App being available on the App Store. It is still in the queue for approval with Apple and Google as it takes a lot longer than other Apps due to us being in the restricted category of sexual health. The App should be live any day now. If you send me an email at soum@mysteryvibe.com I will let you know as soon as it's live.

Thanks again for your patience,
Soum

Rated 5 out of 5 stars

Incredible toy

Incredible toy (crescendo), blows my old ones out of the water. Was a little reluctant and first due to the hype around 6 motors and being able to control individually, but once you get the hang of it, nothing else can touch it. I was so pleased I ordered a Tenuto too, will review that shortly. Customer service excellent too, respond to queries quickly and efficiently.

July 19, 2022
Unprompted review
Rated 5 out of 5 stars

Based on peer reviewed science and designed for everyone to use

I’ve been in touch to understand the science behind mystery vibe’s product design. The founder sent across a few studies that the scientific community did, without the company paying for these studies. I was happy to see that the product was indeed designed to support people with different needs when it comes to their bodies and specific situation. This convinced me to add the company to my go-to list for sex health tech products.

July 19, 2022
Unprompted review

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