Customer service (Luiz) quick and efficient. I had emailed a few days after ordering to check that the box wouldn't contain the receipt since this was being received as a gift. This was confirmed c... See more
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I recently tried Supper Hero Meal Making, and it was amazing! The customer service was top-notch—everyone was so friendly and helpful, making the whole process a breeze. The food itself was inc... See more
Company replied
I was given a special offer on these boxes - completely free because I drive a Mini. What an absolute treat this turned out to be. Well packaged, everything beautifully fresh, easy to follow instr... See more
Great customer service prior to despatch, prompt delivery, well packaged to keep items cool during transit and after delivery. Fresh ingredients. Generous portions just for two. The dressed salad and... See more
Company replied
Company details
Written by the company
My Supper Hero lets you eat brilliantly at home, with less than ten minutes of prep, from properly sourced ingredients you can trust. MSH is here to help busy people take back control of their own time and enjoy fabulous food at home, while having a positive impact on our communities and the environment.
Contact info
9-11 Regis Road, NW5 3EW, London, United Kingdom
- 020 8050 8032
- EatBrilliantly@mysupperhero.com
- mysupperhero.com
4.2
Great
795 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Ripoff
Food was ok, you pay £25 into a wallet and if you stop paying you just lose the money, so not really a wallet, more like a subscription with no real benefits. The mark up on what they sell must be incredible because I paid around £150+ for 2 meat and vegetable meals you can make yourself for half the price. Very limited menu also. Complete rip off.
April 29, 2023
Unprompted review
Reply from My Supper Hero
Hello Joe, I am sorry to hear this was your experience. In regards to the member's wallet this is still accessible after you stop being a member, so please do reach out to the team so that we may assist you with this.
We had the cote du boeuf experience and…
We had the cote du boeuf experience and the steak was incredible. The mash was amazing aswell! Well worth the money, better than some restaurants and very easy to cook.
April 18, 2024
Reply from My Supper Hero
Hello Rosie, Thank you so much for your wonderful feedback ! We are quite proud of our mash 😊
Amazing restaurant food delivered to…
Amazing restaurant food delivered to your door! Options are incredible and instructions are nice and easily to follow! Me and my girlfriend use this once a month as our date night treat.
April 6, 2024
Reply from My Supper Hero
Hello Paul - we are so pleased to hear that you have been enjoying our meals for your date nights ! Thank you for the wonderful feedback ✨
Excellent quality taste and service…
Excellent quality taste and service great. Will definitely order again
April 4, 2024
Reply from My Supper Hero
We are so pleased to hear that you enjoyed it. Thank you for your lovely feedback ✨
The Perfect Roast for a lazy Sunday with friends and Family
Ordered a roast for 8 people which arrived, perfectly packaged with easy instructions to follow and a wonderful lamb roast dinner for 8 was served in just over an hour.
An easy way to feed a crowd a delicious, generous sized roast dinner without any effort at all.
March 27, 2024
Reply from My Supper Hero
We are so pleased that it was quick and easy to prepare for you ! We hope that you had a wonderful Sunday 😍
Most enjoyable meal.
Box arrived as expected, on time. I would have preferred a day later, as it was intended for the weekend. But Good Friday got in the way!
More than enough for four people especially if one doesn’t have a large appetite. Sides, such as gravy, rather more than required. Due to packaging, unfortunately, the food doesn’t look too appealing when unpacked. But this is soon dispelled when cooked and presented. The meal was much appreciated by all.
March 27, 2024
Reply from My Supper Hero
Thank you for your wonderful feedback ! Vacuum Packing certainly doesn't always make things look appealing along the way, but we are glad that you were pleased with the end result! We are glad that you had a good Easter meal ✨
Reply from My Supper Hero
We are so pleased that you enjoyed your Easter Meal ! The Sunday Roast is something we take very seriously so we are very pleased to hear that you enjoyed it ! ✨
Delicious
Delicious, very good portion size and super easy to prepare. Will use again and have recommended already.
March 31, 2024
Unprompted review
Reply from My Supper Hero
We are so pleased to hear that you enjoyed your meal ! Thank you so much for spreading the word. We look forward to seeing you back again soon 😀 ✨
Fantastic packaging and great products!
March 19, 2024
Reply from My Supper Hero
Thank you so much for your wonderful feedback ! ✨
Reply from My Supper Hero
Hello Dawn, We are sorry to hear that this was your experience. Someone from our customer services team will be in touch shortly.
Delicious food, great portions.
Very generous portions and excellent quality. The gammon was delicious and not at all salty but the cooking time was grossly underestimated, fortunately we use a temperature probe so we were able to adjust the timings for everything else.
Delicious meal.
March 10, 2024
Reply from My Supper Hero
Hello Christine, Thank you for your feedback - someone from our Customer Service team will also be reaching out to you ! ✨
The quality was brilliant
The quality was brilliant, don't compare this to the Sunday roast you can knock up yourself from the supermarket. This is high quality restaurant food, seasoned and prepared by people that know what they're doing. Easy instructions, easy to cook, would definitely come back and have already recommended to a few friends
March 7, 2024
Reply from My Supper Hero
Hello Ben, Thank you so much for these very kind words, it really means a lot ! We hope to see you back again soon ! ✨
My experience
Quality of the food was always good. In some cases exceptionally good. As was their service over christmas delivery confusions.
For various reasons decided to cancel my membership (with £75 in credit). Could not do this on their website.
Tried to remove my credit card details and could not without suppling another card!
They have subsequently reached out with an understandable explanation, so hopefully this will be resolved.
I have to say the quality of their food is excellent. They have also always been extremely responsive when contacted, including a misunderstanding over a christmas order.
February 25, 2024
Unprompted review
Reply from My Supper Hero
We're very sorry you've been unable to cancel your membership. Please rest assured we haven't deliberately put any obstacles in your way - we've just had a technical issue with the website which means the self-management of subscriptions is not currently working. However we do explain in the "Contact Us" page on the site that if you want to cancel, all you have to do is drop us an email. We'll follow up with you directly.
I was very disappointed with a dish I…
I was very disappointed with a dish I had ordered but was impressed by the way the company dealt with my complaint.
January 16, 2024
Reply from My Supper Hero
Hello Elaine, thank you so much for your kind words ✨ We really appreciate you giving us the opportunity to make things right 😀
Perfection on a plate
Everything we needed with full instructions for an absolutely lovely meal
January 16, 2024
Reply from My Supper Hero
You are far too kind Jill 😊 We are glad to hear that you enjoyed the Chicken & Wild Mushroom Pie 🥧
Great food
Arrived on time, easy to order and tasted great. Would definitely order again.
December 28, 2023
Reply from My Supper Hero
Thank you so much Sara ! 😊 We look forward to serving you again soon.
Reply from My Supper Hero
Thank you for this wonderful feedback, we are so pleased to hear that you had a nice Boxing Day Lunch ! Happy New Year ✨
Amazing pulled pork burger kit easy to…
Amazing pulled pork burger kit easy to make and quick delivery
December 21, 2023
Reply from My Supper Hero
We are so pleased to hear that you enjoyed it Melanie ! 😊
Fantastic Christmas Dinner
Fantastic Christmas Dinner, so easy, excellent quality ingredients and cooked so quickly. Thanks for making Christmas Day so much simpler and delicious!
December 25, 2023
Reply from My Supper Hero
Thank you for trusting us with your Christmas Dinner ! We are absolutely overjoyed to hear that you enjoyed it ! 😊
Unfortunately sorry to say there was…too
Unfortunately sorry to say there was too much garlic 2 sauces in one burger containing garlic overwhelmed the beef & bbq meat.
Very expensive for just 2 burgers
December 13, 2023
Reply from My Supper Hero
We're very sorry to hear that you weren't happy with your burger kit this time, someone from our customer service team will be in touch shortly. Thank you for your feedback.
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