I booked a ticket and completed the payment, but the invoice was not issued. The system showed a message stating that the invoice had been prepared and would be sent to the registered email within 3 h... See more
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Review summary
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What people talk about most
Reviews shaping this summary
i booked domestic flight in Saudi Arabia & still itinerary not received, amount got deducted form account , when called customer care it says the number is wrong
Company replied
I have very bad experience with this company. I am asking everyone not to buy any tickets from this company never. Don’t do the same mistake as I did by trusting them while thinking that they have an... See more
Company replied
Honestly the worst experience I’ve ever had with a travel agency. I booked a flight through them (Order: GGU95S4G), and from start to finish it was just frustration. I was passed around betwe... See more
Company replied
Company details
Written by the company
يُعد Mytickets.ae وكالة سفر رائدة على الإنترنت متخصصة في تقديم خدمات شاملة لتنظيم السفر. نحن نقدم مجموعة واسعة من الخدمات بما في ذلك حجز تذاكر الطيران والفنادق، مما يجعل تخطيط رحلتك سهلاً وآمناً. بفضل واجهة الموقع البديهية، يمكنك العثور بسرعة على أفضل الخيارات لرحلتك بأسعار مناسبة. هدفنا هو ضمان أعلى مستوى من الخدمة والدعم لعملائنا في كل مرحلة من مراحل رحلتهم. اعتمد على Mytickets.ae في رحلاتك – شريكك الموثوق في عالم السفر.
Contact info
TTN Eesti OU 405 office, 4-7 F. R. Kreutzwaldi St., 10120 , Tallinn, Estonia
- +16467818051 +9718000320941 (United Arab Emirates)
- info@mytickets.ae
- mytickets.ae
2.4
Poor
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I had a terrible experience with mytickets.ae
I had a terrible experience with MyTickets.ae. They provided me with a ticket containing the wrong departure date, and despite requesting a refund, I have yet to receive any reimbursement. Avoid this website at all costs!
April 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
expensive price
They collect extra charge for my ticket when compared the price with the ticket from airline company directly
April 3, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
The worst travel agency
The worst travel agency
I had a void request for ticket issues 2 hrs before and they delayed the process 4 days and took 2300aed
April 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mayada Moatasem,
Your request for a ticket refund has been forwarded by our specialists to the airline. Unfortunately, we have not yet received a response from the airline. As soon as the airline authorizes the application, we will definitely inform you by letter to the buyer’s email. We understand how important it is for everyone to receive compensation for their tickets right now. However, until the airline authorizes the return of your tickets, we do not have the opportunity to technically process your application. In this regard, we are forced to wait.
We do not relieve ourselves of our responsibilities, but we are forced to adhere to the procedures and regulations established by the airlines.
Booking ID MPZQUM35-Inhuman behavior by customer care
They should rename the customer care deptt as customer harassing deptt. Almost a month before our travel date my husband suffered a major heart attack and was admitted in ICU. We sent mails, sent all required documents (discharge summary and doctor's certificate) for cacellation and refund of tickets but the company decided to give us back a shameful sum of Aed 78 for the tickets which cost us close to Aed3000. We pleaded for transfer to some other person, they replied it was against their policy. We asked for change of dates atleast, they demanded sn additional Aed1867 for the same. Shame on the company for being so insensitive towards a genuine plea. Is this called customer care. I swear I'll never book tickets with this company ever again who have no compassion for its customers in their difficult time. Fear god, is the least I can say.
After receiving their deliberately polite and political reply it is obvious that there are no humans working at 'my tickets', only machines because humans have compassion. If they have slightest decency they should refund our tickets totally as the reason couldn't be more genuine and heart rending. They did not even mention in the reply about the huge sum they asked for changing the dates. They asked for Aed1869 vs any other decent company that asks for just aed 200/ ticket. The company is clearly fraud and is up to cheating its customers by hook or by crook.
March 11, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Dr Bela Sachdeva,
We process all requests, such as making changes to tickets or returning tickets, exclusively in accordance with the tariff rules established by the airline.
Forced return due to illness of a passenger is prohibited by the airline.
Also, the amount to be returned was calculated for you correctly and without violations. We are not interested in cheating our customers. Also, we always work honestly and transparently.
When processing all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you want to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Fare Rules” section. Having applied the fines set by the airline, the refund amount was 78 AED. Unfortunately, the airline does not allow you to return an amount greater than that which was previously offered to you at the time of processing the refund application.
UPD 10/04
The amount for making changes to the tickets was also calculated for you according to the rules of the airline's tariff.
If you deleted the letter detailing the amount of the surcharge for changes or did not receive it - you can contact us by email at info@mytickets.ae
We will send you a breakdown of the request you sent earlier.
The details of the surcharge are detailed: the fine from the airline, the cost of the surcharge according to the tariff and the service fee.
Wrost Experience with Unreliable Booking
I ve paid the full amount. Initially, their support assured you that your ticket would be confirmed within 12 hours. However, after waiting for 3 hours and checking back, they informed you that the airline had canceled your ticket. Additionally, it's been over 6 hours, and i haven't received a refund yet. This situation certainly calls for a review reflecting the lack of reliable communication and efficient handling of your booking and refund process.
April 5, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Ameer Hamza,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
We have already sent a letter to the buyer’s email address with a document stating that our agency does not claim your money. Our company has not debited any money from you.
Please contact your bank's Help Desk with this file and check the status of the transaction. With this confirmation from us, the bank will be able to unblock the transaction and return the money back to your account.
If you have any additional questions, please contact us!
Worst experience ever
I had a terrible experience. Despite being told that my flight was successfully booked, I was later informed that my ticket couldn't be issued. Please be transparent and honest in your communication. I have proof to back up my claims. Please act responsibly.
April 5, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
UPD
In order for us to be able to identify you as a buyer and to be able to comment on your situation, please provide identification data.
I used this website first time
I used this website first time . As I am a regular traveler and I have to go to my country for my rotation after each month . As due to Muslims occasion "Eid" I could not find cheap flight then I went to WEGO and found my ticket.com and purchased ticket . They said It will take 3 hours but after 5 hours I did not recieved tickets got worried and approached to them via live chat. They replied to wait. I checked the reviews then and a lot of negative review were there and that made me more sad. I also approached to WEGO and they assured me that website is legit and I don't have to worry . Now after almost 7 hours I got my tickets in Gmail from my ticket.com. although I have to waited a lot and was frustrated but the end result is positive so far. I will sure proffered this website in future to get cheap tickets. Just want to add that they must used robotic system to purchase tickets in short time . So guys some time due to negative comments we make our mind about the company or person accordingly but its not good. I hope my tickets will not be cancelled now as I read out the comments here that agency cancelled the tickets normally . Once again thanks myticket.com.
April 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Mazhar Bilal,
Thank you for your review. It seems like you had a bit of a stressful experience initially with the delay in receiving your tickets from mytickets.ae. However, it's reassuring to hear that despite the delay, you eventually received your tickets and were satisfied with the end result.
It's understandable that negative reviews can create anxiety, but it's positive to see that your experience turned out well in the end. Your suggestion about implementing a more efficient ticketing system, perhaps using automation, is valuable feedback that the company might consider.
Overall, it's encouraging to hear that you would still consider using mytickets.ae in the future for cheap tickets despite the initial hiccup. Hopefully, your tickets won't be cancelled, and you'll have smooth travels for your upcoming trips. Thank you for sharing your experience!
BSILMBFO
Booking no. BSILMBFO
This is a honest Review. So checked for a flight and it was cheaper than other websites so i continued with the purchase after being suspicious i starting reading reviews which really made me scared that I was being scammed.
Lucky I gave my self hope and just had to give them a chance but sadly the ticket i purchased the original price had went up so they had to cancel my booking and they refunded back my money same day.
Please guys sometimes don't read the negativity cause it won't help. Follow the right procedure to be helped out.
April 4, 2024
Unprompted review
Reply from https://mytickets.ae/
Thank you for your honest review and for sharing your experience. We apologize for any inconvenience caused by the change in ticket price, but we're glad to hear that our team promptly canceled your booking and refunded your money on the same day. We strive to provide transparent and reliable service to all our customers, and we appreciate your understanding. If you have any further questions or need assistance in the future, please don't hesitate to contact us. We look forward to serving you again!
I used my credit card but your site…
I used my credit card but your site charged me as using debit card. It didn’t let me pay with zero charge master card.
April 1, 2024
Reply from https://mytickets.ae/
Dear Reena,
When the buyer buys tickets on our website, the buyer is charged exactly the amount that is displayed on the payment page. We do not carry out additional write-offs. We recommend that you contact your bank's support service, perhaps this is your bank's commission for using credit funds.
If you have confirmation of the payment amount from the payment page of the site and a bank statement, you can send them to us at info@mytickets.ae for consideration of the chargeback dispute.
Marta was very helpful and was able to…
Marta was very helpful and was able to get a refund for my ticket that was booked on wrong dates by mistake.
March 29, 2024
Unprompted review
Reply from https://mytickets.ae/
That's great to hear! I'm glad Marta was able to assist you in getting a refund for your ticket. If you have any more questions or need further assistance in the future, feel free to reach out. We're here to help!
I bought a tickets with one stop in Istanbul from London to Sharjah, and second flight Istanbul-Sharjah was canceled
I bought a tickets with one stop in Istanbul, paid, received a tickets, and after 2 days I received an email that y second flight is canceled by Turkish airlines. I was asking to return money in that case, sent an email and till now no any response from the agency.
I guess it’s a pure scam.
Dear team of Mytickets.ae kindly contact me and you have to return my money back, after 6 days I should travel and make a decision regarding my trip!!!!
March 27, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
The worst travel agency I’ve ever seen
The worst travel agency I’ve ever seen. Don’t even think to book!
March 12, 2024
Unprompted review
Reply from https://mytickets.ae/
Hello!
When we process all requests for ticket refunds, our agency, in accordance with the agreement with the airline, must be guided by the fare rules that regulate penalties for the refund procedure.
If you would like to familiarize yourself with the tariff rules that apply to your order, you can do this right now, in your personal account, by clicking on the “Rate Rules” section. In your case, according to the airline's fare rules, when canceling a ticket, it is possible to get a refund only for some unused airport fees and taxes. The ticket fare and payment system surcharge are non-refundable. Our agency's service fee for processing the request, and the payment system markup charged for the initial payment is also non-refundable. Having applied these fines, the refund amount exceeded the service fee of our agency. According to the airline's fare rules, your tickets are non-refundable.
Reply from https://mytickets.ae/
Dear Customer,
We apologize for the current situation.
We understand that any delay or cancellation of a flight is very unpleasant. Cancellation of a booking and a schedule change are governed by the airline.
Under the conditions and terms of cooperation with agencies, air carriers inform their partners about schedule changes or flight cancellation only upon the fact of change. Generally, the reasons for flight changes or cancellation are not specified. As we are an intermediate agency, we are allowed to reissue a ticket only in accordance with the rules provided by the airline.
For more details, please contact our Customer Care Service.
UPD
The time of your flight schedule has changed, unfortunately this is not something we can influence. So how exactly can we help you? There is no other flight on the same date, perhaps you can arrange another date for your trip?
We look forward to hearing from you via email.
Hello
Hello, I would like to inform you that my reservation was a round-trip reservation. Unfortunately, after checking the carrier’s website, Flynas, I only found confirmation of the return flight without the outbound flight.... Although the full amount was deducted from the Visa card, please respond to me and explain the reason so that this can be adjusted before the trip.
March 1, 2024
Reply from https://mytickets.ae/
Dear Nawaf Alharbi,
We have already sent you instructions to the buyer's email on how to open tickets on the airline's website. Please check your email.
If you have additional questions, please contact us!
We would also appreciate your updated feedback here.
Its the worst I booked a ticket and…
Its the worst I booked a ticket and fare thats announced and accordingly i booked with them
Surprisingly they sent an email 1 hour later mentioning that fare has increases totally unacceptable and not professional
And they should automatically refund the money of it didn't meet the price selected!!!!
February 29, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Youstina Eskander,
We would like to inform you that during the process of issuing tickets, we sometimes receive notifications from the airline about an increase in ticket prices. This information is also freely available on our website, which the client can familiarize himself with before paying for tickets. We inform clients about this by email - that it is possible to issue tickets with an additional payment or return all funds paid by the client.
We apologize that this situation has caused you such negative emotions about our agency.
Since the order with additional payment was not relevant for you, we canceled the order and returned your money.
STAY AWAY
So difficult to process the payment. They make you pay extra just that you can pay for your tickets regardless of credit or debit card. The system said its free using Mastercard but the system keeps declining that payment method and you are forced to pay around 200aed just to process your payment.
After payment the issuance of the tickets takes forever. Makes you wonder if this site is legit at all.
Update - after 48hrs received an email apologizing that the connection I paid and got a booking number for is not available BUT they can offer at the same price same connection with longer waiting time. From my point of view this is worst connection and should be compensated. I am still waiting for my tickets and their reply.
February 27, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Customer,
We apologize for any inconvenience you experienced during the payment process and the delay in ticket issuance. Regarding the payment method issue, we understand your frustration and apologize for any inconvenience caused. Our payment processing system should accept various payment methods without additional charges, and we apologize if this was not the case for you. We will investigate the matter further to ensure such issues are addressed promptly.
Regarding the email you received about the unavailable connection and the alternative offer, we apologize for any inconvenience or dissatisfaction this may have caused. We strive to provide our customers with suitable alternatives in such situations, but we understand your concerns about the proposed option.
Please rest assured that we take your feedback seriously and will do our best to address the issues you have raised. If you have any further questions or concerns, please feel free to contact our customer support team, and we will assist you promptly. Thank you for bringing these matters to our attention.
I didn't receive my reservation number…
I didn't receive my reservation number yet
8703UGA0
February 5, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Waleed Shami,
We sincerely apologize for the inconvenience caused by the situation.
Unfortunately, at the time the tickets were issued, we did not receive confirmation from the airline about the availability of seats for the flight and booking class you were interested in. For this reason, we had to cancel your order and give you a full refund, as the service was not provided.
zero zero this scammer money is nothing…
zero zero this scammer money is nothing but the problem to take money not for you is problem only scammer
October 10, 2023
Unprompted review
Reply from https://mytickets.ae/
Dear Salah,
Thank you for your feedback.
Unfortunately, we were unable to identify you as a customer based on your personal information and were unable to verify your order in the system.
Please provide us with your reservation number or customer email address.
Thanks for Reviews
Thanks for Reviews
Dear ALL,
Thank you for reviews, I was going to book through them (5 tickets from Dubai to Philippines), as their prices seem cheaper than others, however after reading here and other sites, I dont want to take any risk, I would prefer to pay more and but not have headache as such....
January 28, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Kristin Pimentel Osman,
We understand that negative reviews can influence the decision to choose a travel company. We care very much about the quality of our services and always strive to improve them. If you are interested in our services in the future, we would be happy to provide you with further information and answer any questions you may have.
Worst experience ever
Worst experience ever, scammers , liars and thieves.
When i asked for modification they gave me an amount to pay higher than the airline company offered.
When i asked for the refund, they repiled after the date of the flight and was treated as no show despite i contacted them before.
Don't do the same mistake to book with them. They are the worst ever
January 10, 2024
Unprompted review
Reply from https://mytickets.ae/
Dear Moez Hazzoug,
We appreciate your feedback and apologize for any inconvenience you experienced. We process all requests, including modifications and refunds, in strict accordance with the rules set by the airline. We understand your concerns, and we want to assure you that the amount calculated for the refund was done correctly and transparently, adhering to the airline's tariff rules.
We regret any miscommunication and inconvenience you may have faced. Please be assured that we take customer concerns seriously, and we are committed to addressing them. If you have any further questions or if there's anything we can do to assist you, please feel free to reach out. We value your business and aim to provide honest and transparent service to all our customers.
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