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נטליה צ'יקולייבה, נתנה שירות מעולה מהיר ויעיל
I had a great experience with Natalia Chikulieva. She was very helpful and provided excellent service — fast, efficient, and professional. I truly appreciate her support and highly recommend her services.
The ticket I received contained two major inaccuracies — the operating airline listed was wrong, and the baggage allowance showed none included when in fact the ticket came with 15kg of checked luggage. Both errors I discovered only by contacting the actual airline myself.
On top of that, when I needed help correcting a one-letter typo in a passenger's name, the agency was unable to assist and simply told me to handle it at the airport.
A travel agency should provide accurate, reliable information. I had to do all the legwork myself while traveling abroad with limited connectivity.
Polite staff, but the core service failed when it mattered most.
its a bot operated company,
i bought 4 flights from them, when they say you havethe ticket they mean they are trying to buy it. if they fail you will not have a ticket.
then you'll wont have anyone to talk to, because its a bot only costumer service
So kind and helpful, felix turner is a very smart and patient agent he helped me alot
Nataliia Chykulaieva helped me a lot and quick. The thing I wasn't happy with was the robotic ai answer that was wrong because I misspelled the word by mistake.
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