My Transfers Reviews 

No stress because of the good communication, felt like a vip, on time and friendly

This was the first time I had used My Transfers to take us from Palma Airport to Puerto Pollensa. Overall the experience was good although the driver on the outward journey was not waiting for us when we came out of the baggage hall. I had to ring the emergency number and the driver arrived 10 minutes later. He did apologise but we expected him to be there as arranged. Other than that he was pleasant and courteous.
In contrast the driver on the return journey was on time and dropped us off close to the Jet2 check in desks.
Despite the short delay starting the outward journey we would plan to use My Transfers again. David Guthrie

All Great with the drivers excellent communication

Appaling service. Avoid at all costs. We received a confirmation on the morning of our journey that our airport transfer was booked and everything was in place. My mum and I arrived at Rzeszów Airport after a flight delay of around 20 to 30 minutes. According to MyTransfers, they track your flight and drivers wait up to 60 minutes after the plane lands, so we weren't concerned.
We landed at around 10.00 pm and were outside the arrivals gate by approximately 10.15 pm. There was no driver waiting for us.
I contacted the support number, which turned out to be an AI chatbot that repeatedly told us to keep waiting. By 10.30 pm there was still no driver. I eventually managed to reach a live support agent who told me he couldn't contact the driver, that "something must have happened to him", and instructed us to get a taxi instead. He also gave us an email address to request a refund.
We were left stranded at the airport late at night with no transport and had no choice but to pay for a taxi ourselves. To make matters worse, the taxi ended up being cheaper than the transfer we had already paid €168 for.
I emailed the company immediately afterwards. They replied saying they would "investigate". It has now been five days and they have stopped responding.
There is nothing to investigate. You accepted €168 for a service that you never provided. Your own support agent admitted he couldn't contact the driver and told us to take a taxi.
I have also seen other reviews where customers in the same situation were only offered a partial refund. That is completely unacceptable. I do not want a partial refund. I expect a FULL REFUND for a service that was never provided.
We booked this transfer for peace of mind after a late night flight. Instead, we were abandoned at the airport and had to make our own arrangements. Avoid this company unless you're prepared to be left stranded and then ignored when you ask for your money back.

Using my transfers this year was the first time we had booked an independent transfer so I was a bit anxious. There was no need! We arrived really late to Palma airport after our flight was delayed from Manchester and the passport control queues were hectic. We were over 2 hours late getting to our driver due to this but he was still there waiting when we arrived, helped us with our bags and had air con. Coming home the driver arrived on time and got us to the airport with more than enough time. Great service, great value for money, the cheapest transfer I found at the time. Will be using again

Both pick up and return trips were great, friendly drivers and on both occasions they were there earlier then stated arrival times which for us was good. Email communications were excellent about times and drivers etc and I got exactly what I paid for in this service

Everything was very well organized, both for the outbound and return journeys. The driver was on time, and even arrived early and was waiting for us. The service was excellent. He took care of loading our luggage into the trunk on both trips. Everyone was very friendly, and I highly recommend this transport company.

Punctual fast and informative

A very friendly driver - on time and a great price!

Great experience. Professional drivers and safe cars.

We used you to collect & drop us off at Malaga airport…. Both drivers were on time & called to advise where they were but oh boy the pushiness from them both….telling us traffic was bad on the lower road & for an extra 30euros we could go on the toll road & get there quicker….we had already checked the status of the roads & didn’t seem to be any problems. The outward driver still took us on the toll road but said he wouldn’t charge. Is this normal practice or a scam for the driver to earn more? Mmmm…..

When we arrived there was a new gate system in place which was delaying passengers getting through the airport. Our flight landed ten minutes early but I did not realise this meant our driver would leave ten minutes early as well. My diver messaged me to ask where we were and I said we would only be a few more minutes. My partner is registered disabled and it takes him longer to walk places. We got to the meeting point exactly one hour after the flight landed (although I thought I still had ten minutes). The driver had already gone. I tried messaging him and calling him but he ignored his phone. I called the help line who said if he had waited he would have been late for his next pick up but that could not have been true as he got to leave at least ten minutes earlier than scheduled anyway. I was told to get a taxi and claim back.
MyTransfers backed the driver- who also tried to say we got the times wrong because of the time difference (there is no time difference between Portugal and the UK) and I was left out of pocket. There is nothing that states if your plane lands early you are on the same time constraint. It does say you have an hour, although our driver must have been counting the seconds down. We fell foul of a new entry system and a driver that had no patience- even for a disabled passenger.
Fortunately the driver for the return was very nice and punctual.

Easy to use other than I needed to explain that I am not arriving at airport by plane. Needed another option

Pleasant, helpful and punctual driver
Good price

Smooth transfers clean transport professional staff

I found the ordering of the transfer fairly easy with options. I chose the premium service as it is a special occasion for a long weekend in Porto.

Very professional, on time information about the driver (name, phone number). Driver was on time, sending all instructions when we are lending where to find him.

Very bad service, the driver count the 1 hour from arrival time which is un realistic !! Plus that the immigration process has been extended with the scan and all matters. Although we have been late only 5 mins and he already left us without even apologized

Again I had 2 very good experiences with MyTransfer. Wa picked up at the airport on time and again a pick up at my apartment in Malaga