Mytravelscoot Reviews 

102
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the lightweight and portable design of the mobility scooters, which makes them wonderfully easy to lift into car boots without any outside assistance. People also mention the exceptional customer service and extremely helpful staff members who provide thorough, patient product demonstrations right at home. Consumers note that these vehicles offer great reliability and smooth performance across various challenging outdoor surfaces like gravel and grass. Buyers truly appreciate the wonderful newfound freedom and daily independence these devices provide during travel, shopping trips, and outdoor outings. Many users feel confident knowing that prompt assistance is always just a simple phone call away should any questions arise.

What people talk about most

Product

People report positive experiences with product, highlighting that the scooter is lightweight, well made, and... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are helpful,... See more

User experience

Customers consistently note positive experiences with user_experience, finding the mobility device to be a... See more

Quality

Users describe positive interactions with quality, noting that the device is well built, lightweight, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like so many other users of the Travelscoot mobility trike I found mine a complete game changer. I have been able to get to and attend many events that otherwise I would not. The important considerati... See more

Rated 5 out of 5 stars

I so pleased with my travel scooter, it's so light & portable, fits easily into the boot of my corsa. The last thing I wanted was a hefty looking four wheeler , My travel scooter fits the bill perfect... See more

Rated 5 out of 5 stars

What a great piece of kit TravelScoot is- good looking, lightweight, easy to use and transport, well made and powerful! I am proud to use it and be seen to be in control rather than being pushed in a... See more

Company replied

Rated 5 out of 5 stars

This is a light scooter, Industrial style design is very different. Suitable for air travel. Demonstration was excellent nothing too much trouble. After sales support so far excellent. Various social... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

102 reviews

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4.7

All reviews

(102)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, efficient, and friendly repair service

Fast, efficient, and friendly repair service

Reassuring to know that a great product is backed up by a great service in the UK.

Thank you, Paul and Robert, you did a great job!

March 12, 2026
Unprompted review
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Reply from Mytravelscoot

Thank you, much appreciated

Rated 5 out of 5 stars

Great little machine

I have the Travelscoot Escape, great little machine. Works really well over gravel and grass. I have bought the seat suspension attachment as I'll be going over cobbles on holiday. Folds up really easily and quite easily lifted into the back of my Nissan qashqai.

February 19, 2026
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Reply from Mytravelscoot

Couldn't agree more. Thank you

Rated 5 out of 5 stars

Swift and excellent service

Helpful advice on the phone, diagnosed the issue straight away and suggested a solution. Was a worn out, old charger and not the battery as I thought.

Ordered a new charger on line in the afternoon at a very reasonable price and it arrived next day. Remarkable!!

February 17, 2026
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Reply from Mytravelscoot

We do try our best, thank you

Rated 5 out of 5 stars

What a great piece of kit TravelScoot…

What a great piece of kit TravelScoot is- good looking, lightweight, easy to use and transport, well made and powerful! I am proud to use it and be seen to be in control rather than being pushed in a wheelchair. TravelScoot was well demonstrated without any pressure or instant decisions. To be honest it sells itself!

January 29, 2026
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Reply from Mytravelscoot

Thank you for such a nice review

Rated 5 out of 5 stars

Travelscoot developing great

Travelscoot developing great! I intend to max my Escape out . Two baskets and the new caddy are really great for shopping. And according to the use I am able to adjust this scooter. Freedom starts not only with driving alone! Freedom for me means to be able to use my scooter for any trip, especially with mixed travel. To use a bus is different as to use a car/taxi and an airplane different to a cruise ship. This is an big advantage of a travelscoot escape . In any situation I am able to use this scooter! This is true freedom. How often do I see a class 3 or even 2 parked outside a big store or a shop. I do not need a theft lock as I am sitting on it ALL THE TIME, in the shopping centre, in a small shop,big shop on the pavement, pedestrian zone, on a bus, taxi, I am with my vehicle. If s.o. wants to steal my scooter he has to get me off it first!!!!!

I feel in control and enjoy the support of Orient ltd. Robert and Paul are great guys! Give them a call to start you journey of freedom, reclaim your right of accessibility and spread the word

January 23, 2026
Rated 5 out of 5 stars

My Scooter - my mobility

This is the second scooter I have bopught, and it is a great improvement on the last (which I bought many years ago.
The agents in Watford were very helpful and it was a pleasure to visit them. A couple of queries that I had subsequently were dealt with instantly and I am very pleased with the performance of the scooter.

December 3, 2025
Rated 1 out of 5 stars

The product has to improve and change…

The product has to improve and change it's safety factor to automatic stopping. The tyres are no good in wet and on studs before road cross overs. The speed in necessary to get past the studs which are meant to grip, but instead the wheels skid and dangerously so as it starts to role backwards back onto the traffic. It is like trying to handle a mount who is skidding in the mud.

November 11, 2025
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Reply from Mytravelscoot

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’ve recently had concerns about your TravelScoot, and we take all safety comments seriously.

However, we were quite surprised to receive a 1-star review more than three years after your purchase in June 2022, especially as we had not been made aware of any issues until now. Whenever you contacted us in the past, we always did our very best to assist you promptly and thoroughly, and we would have been more than happy to help again had we known you were experiencing difficulties.

The concerns you mentioned—such as traction in wet conditions, behaviour on tactile paving studs, and automatic braking—are all matters we would gladly have discussed with you directly. Many of these conditions affect most lightweight mobility devices, and we could have provided guidance, troubleshooting, or service options to help ensure you felt safe and confident using your scooter.

We take great pride in our customer care, which is reflected in the 64 reviews we have received from other customers, the vast majority of them 5-star. For this reason, we do feel the 1-star rating is not representative of the service and support we have consistently offered.

Nevertheless, we are always here to help. If you would like to talk through your concerns or explore possible solutions, please contact us—we’d be more than happy to assist.

Rated 5 out of 5 stars

Excellent service and product

I’ve had my TravelScoot for a few months now but haven’t used it much due to health reasons. When I have, it’s been great giving me a sense of freedom that I haven’t felt in ages. Robert has responded to any queries quickly and recently sourced another battery tray for me from Europe that I was looking for. A great company to deal with.

September 23, 2025

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