Mytrendyphone Reviews 1,321

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Placed an order yesterday around noon time. The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my ban... See more

Rated 1 out of 5 stars

the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't... See more

Rated 1 out of 5 stars

It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!! Zaneta

Rated 5 out of 5 stars

Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition. Site/shop does not work with Brave browser.

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2.5

Poor

TrustScore 2.5 out of 5

1K reviews

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Rated 1 out of 5 stars

It's a scam

It's a scam, payment done and no product, no email back and no money in the account

October 5, 2025
Unprompted review
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Reply from Mytrendyphone

Cara Sarah,

Lamentamos muito a sua insatisfação.
O nosso serviço de apoio ao cliente entrará em contacto consigo em breve para lhe oferecer uma solução para o seu caso.

Com os melhores cumprimentos,

Rated 1 out of 5 stars

It is a scam

It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!!
Zaneta

May 16, 2025
Unprompted review
Rated 1 out of 5 stars

Not very trsutfull

Placed an order yesterday around noon time.
The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my bank account and confirmed that money has been taken.
Contacted the chat and saying that the money was taken from my account the lady (Ana) told me 'it´s not possible, if we inform yopu its because its not paid'.
after sending her the copy's she finaly found my payment and informed me the new number of new order.
I've told her that what they were doing was fraud. she replied ''we are not playing, if you dont beleave I can cancel it''.
3 hours later I still haven't been informed id my order is going to be sent or not.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Where is my order after 21 days

I placed my order on the 2nd April. Received an email with a tracking number on t 4th of April. the tracking number which said my order had been processed in Frankfurt. Then I received another email saying that my order had been shipped on the 12th of April. I sent an email on the 16th of April asking about my order and received a reply saying it had been shipped on the 12 of April by Lá post which is French and should take 3 to 5 days maybe a bit longer. So from DHL with tracking number to La Post without tracking number. I sent an email on the 23rd of April asking about my order. 11 days had past. They answered back that it had been sent and should take 4 to 10 days to arrive and if it hasn't arrived to email them back where they will either refund me or re send my order. The only good thing about them is that their customer support answers very fast but otherwise I'm not impressed.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

problem free transaction

problem free transaction. Fast shipping.

October 26, 2022
Unprompted review
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Reply from Mytrendyphone

Dear Jose,

Thank you for your review.

Your feedback means a lot to us and we are incredibly pleased to hear that you have had a pleasant experience in our store.

We strive to meet our customers' wishes and needs, therefore we are happy that we came up your expectations.

We appreciate customers like you and hope to see you in our online store in the future.

Sincerely,
MyTrendyPhone PT

Rated 5 out of 5 stars

Quite happy with the service

Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition.
Site/shop does not work with Brave browser.

September 2, 2022
Unprompted review
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Reply from Mytrendyphone

Thank you for your review.

Your feedback means a lot to us and we are incredibly happy to hear that you had a pleasant experience in our store.

We strive to meet the wishes and needs of our customers, so we are pleased that we have met your expectations.

We value customers like you and hope to see you in our online store in the future.

Kind regards,
MyTrendyPhone

Rated 5 out of 5 stars

Very satisfied with this seller and the…

Very satisfied with this seller and the product. I've searching for a suitable mobile phone support for my car, and this one works without problem.

September 1, 2022
Unprompted review
Mytrendyphone logo

Reply from Mytrendyphone

Hello

Thank you for you message.

We are sincerely happy that you are satisfied with the product.
We hope to cooperate again soon.

Thank you for choosing MyTrendyPhone.

Rated 1 out of 5 stars

the worst experience I've ever had

the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't received an order confirmation from the carrier I don't recommend I waited more than 4 hours this morning to get an answer. When order arrives I will return it immediately. thanks

April 18, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience!

Fast delivery time, good quality items and they sent me a gift (extra case for my phone). Keep up the good work! :)

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Really Great product

Really Great product. My son loves it and does work as promised.
Great item, for a Great price.
Excelent communication between seller and buyer.
Everything went ok.

January 26, 2022
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed first my order…

Extremely disappointed first my order was cancel because I use my UK card for an order to Portugal. I made a second order with a Portuguese card was supposed to arrive in 4 days then only arrive 2 weeks after! Now I can’t get the order because I’m not in Portugal for the next 4 weeks.
Will not order again

December 4, 2021
Unprompted review
Rated 1 out of 5 stars

Do not in any way recommend!

I have no words! Just awful! Never experienced this type of service before! Don't recommend it to anyone. Got a screen protection for my smartwatch, worth about 12euros total, and got plastic. Let me remind you that plastic does not stick well to led screens. If it creates bubbles, there's no getting around it. And 12euros?? For plastic? And for a delivery that got delayed for 2 weeks??? Incredibly disappointed. Plus, got 2 emails on how my delivery was not processed properly due to payment difficultys, when I got the delivery of my succefull payment right after I checked out. Nothing but trouble and an incredible waste of money. Worse part is, I got super excited for my new purchase, was first hand disappointed when it got passed delivery time, then when I got immense difficultys on contacting the company due to the meaningless emails, and instead got forwarded to an English worker because costumer service was out in my country!!!! Waited far too long, payed wayyy to much for a damn piece of plastic with glue on it!

September 24, 2021
Unprompted review

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