Placed an order yesterday around noon time. The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my ban... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't... See more
It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!! Zaneta
Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition. Site/shop does not work with Brave browser.
Company replied
Company details
Contact info
Avenida da Liberdade, 110, 1269-046, Lisboa, Portugal
- 308 80 20 21
- support@mytrendyphone.pt
- mytrendyphone.pt
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product is in good condition
Product is in good condition. Fast delivery. Thank you.
August 24, 2020
Unprompted review
poor customer service and can't trust their services
I made an purchase the 20th june, then i received a mail saying that they had a problem with the order, and send it again the 24th saying that it would take 3-4 days. Today i contact them again and now they said that the order was done the 25th and will take not 3 or 4 days but 5... first and last purchase..
Update: 7th day waiting since the item was sent...
they said, yesterday, that if monday th item was not delivered, a full refund would be made, today i reached them again, now they add 4 days for a full refund... this company and their customer service are a joke
July 1, 2020
Lousy service, 30 days neither product nor money!
lousy service, order placed about 1 month ago that hasn't arrived yet. I paid for the fast shipping service and now they say I have to wait until they don't know!
June 2, 2020
Unprompted review
Reply from Mytrendyphone
Thank you for your Trustpilot post.
We are sorry to hear about your dissatisfaction with our service.
I can see that you have a correspondence with our customer support and that we have sent you a new package with the tracking number as well as that we have to refund your shipping costs, the case has already been transferred to our accounting department. Your package should arrive any day soon.
Sorry once again for the waiting time.
Have a nice day.
Still waiting for the delivery.
Still waiting for the delivery.
Your internet page was not working properly!
I payed twice unnecessarily and you could have contacted me!
June 1, 2020
Unprompted review
Reply from Mytrendyphone
Thank you for your post on Trustpilot, João Macedo.
We are sorry to hear that your order is late.
If you have not yet received your order, do not hesitate to reply to our support who just sent you an email. We will be happy to check the case at the post office and send a new package if necessary or cancel your order - whatever you choose.
So sorry for the delay!
Have a nice day.
I never received nothing
I never received nothing.
They informed me it was send .
So where is my product??
May 29, 2020
Unprompted review
Reply from Mytrendyphone
Thank you for your post on Trustpilot, Filco.
We are sorry to hear that your order is late.
If you have not yet received your order, do not hesitate to reply to our support who just sent you an email. We will be happy to check the case at the post office and send a new package if necessary or cancel your order - whatever you choose.
So sorry for the delay!
Have a nice day.
My order arrived in the 10-workday…
My order arrived in the 10-workday timeframe, and the support team was really responsive. Thanks a lot!
May 29, 2020
Unprompted review
order never arrived
order never arrived. first and last order I make on this site.
May 22, 2020
Unprompted review
Reply from Mytrendyphone
Thank you for your Trustpilot feedback.
I am very sorry to hear that your order is delayed.
I can though see that you have a correspondence with our support regarding this matter and that the problem is going to be solved during the day or on Monday.
Sorry once again for the waiting time!
Have a nice day.
MTP Team
I placed and paid for an order on April…
I placed and paid for an order on April 30th and after some unsuccessful contact attempts, I don't know if I will receive it or not.
Your chat does not return my messages, I try to send an email but it always gives an error, saying that this email does not exist ...
May 8, 2020
Unprompted review
Reply from Mytrendyphone
Thank you for your Trustpilot post.
We are sorry to hear about your dissatisfaction with our service.
I can see that you had a correspondence with our customer support regarding this issue and that we have sent your order again to you.
Sorry once again for the waiting time.
Have a nice day.
Not so "fast delivery"
I made my online order on the 8th of April. It was stated on the site that the delivery would be done in 3 to 4 days. I have asked several times about the status of the order, and the only answer is that there could a delay with the post offices, but they are not able to trace it.
So, after 13 days I remain without my product. Bad advertising I must say.
On the website it is stated "FAST DELIVERY"
April 21, 2020
Unprompted review
Reply from Mytrendyphone
Obrigado pelo seu comentário.
Lamento saber que você não recebeu seu pedido a tempo.
Fazemos o possível para fornecer o melhor serviço possível, mas às vezes o atraso pode ocorrer no correio. Demora alguns dias úteis para a entrega do correio, especialmente nesses tempos difíceis, onde muitos países são atingidos pelo coronavírus.
No entanto, reembolsamos seu dinheiro no dia 28 de abril de 2020.
Não queremos causar nenhum dano a nossos clientes, por isso esperamos ter prestado um bom serviço em relação a um reembolso.
Desculpe o atraso!
Tenha um bom dia.
Mytrendyphone.pt
So far I am satisfied with the product
So far I am satisfied with the product. The main problem is only that the edges of the screen can be filled with dirt.
April 2, 2020
Unprompted review
Perfeito: On Time In Full
On Time In Full, excelente experiencia. Recomendo.
PS: gostai muito da nota personalizada da embaladora com um chupa chupa!
October 31, 2019
Unprompted review
Excellent service
Excellent service, great variety of products! I recommend to everyone!!
November 20, 2017
Unprompted review
Good quality stuff
Good quality stuff, even though I paid 99 cents for an iPhone 6 Plus mate screen protector. The delivery was smooth and quick too.
June 22, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.