Placed an order yesterday around noon time. The Payement was taken from my account, about 5h later got one email informing that order was not finished due to miising payment, checked today my ban... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
the worst experience I've ever had, there is no support in Portuguese, I didn't receive any email start order confirmation. a site that works in Portugal and no one speaks Portuguese so far I haven't... See more
It is a scam, not shop, they shared twice tracking which is not working. They dont accept cancelling then order even if they receive my email 3 times in this topic!!! Zaneta
Quite happy with the service. Items of good quality, availability of products regarding older models and relatively fast expedition. Site/shop does not work with Brave browser.
Company replied
Company details
Contact info
Avenida da Liberdade, 110, 1269-046, Lisboa, Portugal
- 308 80 20 21
- support@mytrendyphone.pt
- mytrendyphone.pt
2.5
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
not happy
Although the website indicates that they are from Portugal, they are from another country, so orders are shipped internationally.
Orders are sent without a tracking number, in my case the order never reached its destination, and it was a nightmare to receive a refund.
September 8, 2021
Unprompted review
A good costumer/ client communication…
A good costumer/ client communication in the interest of delivering the product that was expected.
August 19, 2021
Unprompted review
Great Service.
August 10, 2021
Unprompted review
Fast and as described
Just bought a Samsung galaxy tab s7 keyboard case for a great price (70€ below market value). The product arrived in 3 days and came well packed.
August 4, 2021
Unprompted review
Best prices and fast deliver.
Best prices and fast deliver.
Excelente material quality.
June 30, 2021
Unprompted review
Best site to buy accessories for…
Best site to buy accessories for celulares, smartwhatchs and other kind of things
June 3, 2021
Unprompted review
Fantastic delivery and good products.
Fantastic delivery and good products.
Everything is great.
Fast buy and I recomend the goods.
Good prices.
May 5, 2021
Unprompted review
Fantastic delivery and good products.
Fantastic delivery and good products.
Everything is great.
Fast buy and I recomend the goods.
May 5, 2021
Unprompted review
Trustworthy
Trustworthy seller, low prices, fast shipping, no issues to report.
April 8, 2021
Unprompted review
5 star service
First item sent was lost during post delivery. Company sent a new the same day I contact them. Great seller.
April 7, 2021
Unprompted review
Items received were accordingly to…
Items received were accordingly to order and very qualitative.
Delivery was not that brief.
February 22, 2021
Unprompted review
Os artigos adquiridos cumprem…
Os artigos adquiridos cumprem inteiramente as expectativas. Demorou um pouco na entrega, que se compreende atendendo ao estado actual.
February 1, 2021
Unprompted review
Terrible service
Terrible service . Bought something at 30/12/2020. I receive an email telling that the package was sent .
At 8 of January after an email of me complaining , they tell me i have to wait
Never will buy another thing in this company .
January 11, 2021
Unprompted review
Reply from Mytrendyphone
Hello,
Thank you for your feedback.
Please accept our sincere apologies for this inconvenience.Despite all of our efforts to dispatch the orders as rapidly as possible, it may sometimes occur that some get involuntarily lost by postal services.
Our customer service has already contacted you in order to try to resolve this issue.
Thank you for your cooperation in advance.
Kind regards,
My Trendy Phone
Team with great feedback and customer service
The first order was lost by the post-office, they send me a second order that just arrived in perfect conditions. Thank you for the feedback and customer service along all the process.
I wish a great year for all the team.
January 5, 2021
Unprompted review
You sent my delivery without tracking.
Good night.
You sent my delivery without tracking.
You sent my delivery (That it is what you say) Nov 27.
I dont know when am gonna receive my delivery also i am thinking am gonna be stolen cause of this.
Trying to buy cheaper become more expensive.
Next time will be with Amazon, Worten or Fnac, never with you again.
December 14: Still waiting for my refund, they say will take 14 days.
I also waited for a delivery more than 14 days that never arrived and this people dont try to solve the issue quicky.
Been polite is not for everybody and less for My TrendyPhone
December 6, 2020
Unprompted review
Reply from Mytrendyphone
Boa tarde,
Obrigado pelo seu feedback.
Aceite nossas sinceras desculpas por este inconveniente. Apesar de todos os nossos esforços para despachar os pedidos o mais rápido possível, às vezes pode ocorrer que alguns sejam perdidos involuntariamente pelos serviços postais.
O reembolso será emitido assim que possível.
Obrigado pela sua paciência e compreensão.
Atenciosamente,
My Trendy Phone
Product received !
Took a while to arrive (shipped from germany), but it finally made it to destination !
October 24, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.