MyTuxedo Reviews 

1,027
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast shipping services, expressing continuous satisfaction with how efficiently their clothing orders cross international borders. Shoppers consistently highlight the exceptional product quality, noting that all ordered garments closely match the advertised measurements, materials, and descriptions. Furthermore, people appreciate the highly reliable sizing recommendations, ensuring that purchased items fit wonderfully right upon initial arrival. However, some reviewers were not happy with specific delivery delays and courier performance, mentioning frustrating shipping bottlenecks or unresponsive customer support channels. A few consumers specifically noted difficulties regarding missed event deadlines and unhelpful carrier handling during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently praising the garments as beautifully... See more

Quality

Consumers find quality to be exceptional, consistently highlighting first-class materials and garments that... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast shipping times... See more

Service

Reviewers mention positive feedback about service, highlighting superb and reliable assistance with items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always quality products at very reasonable. Alas this time one item arrived missing a piece, in typical MyTuxedo style, the matter was rectified in a jiffy, no arguments, dramas or problems, just... See more

Company replied

Rated 5 out of 5 stars

I had a timeframe & was a bit nervous if it wld arrive in time (UK to Perth, Western Australia). Customer service were very patient with me & kept reassuring me. They replied to emails very quickly.... See more

Company replied

Rated 5 out of 5 stars

Really prompt despatch and delivery of the items ordered. There had been a mistaken double order as well, which was fixed with absolutely, no-fuss. Excellent communication throughout. Superb service a... See more

Company replied

Rated 5 out of 5 stars

excellent email traffic fom time or order placement, all the way though to shipment arrival at my house. better than many on line transactions i have done

Company replied


Company details

  1. Shopping & Fashion

Written by the company

MyTuxedo offers great value men's and boys' formal wear including Tuxedos, Morning Suits, Bow Ties, Dress Shirts, Dress Shoes, Cummerbunds & accessories plus style advice and next day delivery. With a 5 star customer rating MyTuxedo is an award-winning formalwear store, offering the largest range of tuxedos, all at prices of up to 50% cheaper than the high street.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(1,027)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delivered to promise

The Quality of the product is great, exactly what I expected, it was delivered in a timely manner, I was kept informed all the way. This is my second purchase from My Tuxedo and will not be my last.

September 26, 2023
Rated 5 out of 5 stars

Love the waistcoat

Love the waistcoat, tie and pocket square. The quality is exceptional & the price unbelievable. Wasn’t expecting the fabric, finish or quality to be so good. My daughter (the bride) is now looking for a waistcoat for the groom. Highly recommend. The only drawback was no postage notifications or tracking.

September 11, 2023
Rated 5 out of 5 stars

Going on a cruise at Christmas

Going on a cruise at Christmas. I needed a formal shirt. I chose Tuxedo to buy from. Size?????. I was able to follow your directions and voila they were spot on. Delivery was very quick. All in all a no stress experience and a nice shirt. Many thanks. Alan.

August 30, 2023
Rated 5 out of 5 stars

Good quality clothes

Value for money and on time delivery

August 24, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Rated 5 out of 5 stars

The vest were of good quality and the…

The vest were of good quality and the correct size. The delivery was prompt.

August 16, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Rated 4 out of 5 stars

Fast delivery of my purchase and very…

Fast delivery of my purchase and very happy with my product.

August 6, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Rated 2 out of 5 stars

Sizing guide was so off

Sizing guide was so off. Was at least 3 sizes too big

August 3, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Rated 5 out of 5 stars

Couldn't be happier

I've ordered twice from MyTuxedo and on both occasions the service and supply has been excellent. My first order, the jacket sleeves were a little short. My fault, exactly what I ordered was supplied. No questions asked and a full refund provided. I ordered the correct size next order and couldn't have been happier. It arrived within a week. Living in country Queensland, I thought this was amazing.

July 24, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

Rated 5 out of 5 stars

Good to deal with

Good to deal with. Very fast delivery.

July 23, 2023
MyTuxedo logo

Reply from MyTuxedo

Hello valued customer,

Thanks for taking the time to leave your review and such positive words.

This review process is key in us continuously improving our Formalwear brand, so you can continue to have confidence in both our Services and Products.

We look forward to servicing your Formalwear needs again in the future and in the meantime if you need anything please don’t hesitate in getting in contact.

All the best

Dave Butcher
Customer Service & Operations Manager

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