We lost all TV service but a Whatsapp message to Ultra quickly established the problem was a global outage which had been resolved. The support team came back to me within minutes with a suggested way... See more
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Received extremely supportive help from Sam who really helped us get everything up and running. We are not great with anything even slightly technical but Sam walked us through the process and his pat... See more
Company replied
Great product the best I have used by a long way.Great Interface makes it user friendly to find the endless library of movies,tv shows and sports. Live tv is excellent with every sport and channels... See more
First few days were iffy as i couldnt change my passwords from our old box. Contacted John he got us up and running and kept in contact quite regular. Now all is good support is excellent on here than... See more
Company details
Written by the company
Ultra Services - Your number 1 media company.
Contact info
Spain
- myultra.net
Had a problem with my system and the…
Had a problem with my system and the agent Shikhar managed to resolve the issue in a very professional manner
February 3, 2025
Unprompted review
Very helpful and efficient and speedy
February 2, 2025
Unprompted review
Technician
Today 31st January i had problems trying to connect my box to the tv. I realised the box would not connect because there was no internet. I went on the ulta app and spoke to Shik. Shik guided me through the process of re setting the the box. After this process i have full tv and it is working properly. Shik was excellent and so patient with me as i am a dinasour. Thank you Shik, I have learnt to reset.
January 31, 2025
Unprompted review
I had a problem on Saturday
I had a problem on Saturday. My online chat bot was answered immediately & Shik entered the conversation. He stuck by me for several hours trying to reconnect & I had to leave the chat but I got reconnected with him Monday immediately & we persevered together for a few more hours with my older system but he got it up & running. Excellent customer service & the system is pretty good too. Little box is Easy to transport between home & holiday home. Shik was fantastic.
January 27, 2025
Unprompted review
I have just purchases 2 boxes from…
I have just purchases 2 boxes from Ultra and the backup service is amazing. I'm giving 10 🌟 🤩 ⭐️
Shik, the technical man stayed with me untill both Ultra boxes where 100% updated and working perfectly.
One of my tv was an older model and had a problem with Crome however Shik
kindly walked me through the whole process .. .I'm delighted and thank you guys . I'm a very happy client ☺️ 100% 🫠😍😊😊😊😊😊😊😊
January 26, 2025
Unprompted review
first class service as usual
Ultra TV are always available to help.
They always reply to your messages promptly they are very polite and nothing is to much to ask of them.
Great service and great media to watch.
January 24, 2025
Unprompted review
Very happy with service and support I…
Very happy with service and support I have received from the My Ultra team. Any issues I’ve had have been solved on the spot. Great product and great customer service.
January 19, 2025
Unprompted review
still waiting for a reply.
still waiting for a reply.
Ordered products on the 10th October chasing up delivery but no one replies.
Sent emails to support and service
November 28, 2024
Unprompted review
Reply from Myultra
I take all feedback very seriously and was deeply concerned to read your review, even while I’m currently on vacation. I immediately took time to look into this matter personally. However, I couldn’t find any record of you as a customer under the name provided.
We are genuinely committed to resolving any issues you may have experienced. Our support team is available 12 hours a day, 7 days a week, 365 days a year, and they are ready to assist you right now. I am also personally available to ensure this is resolved swiftly and completely.
Please contact us directly at www.myultra.net, and we will do everything possible to address your concerns. Over the years, we’ve had very few reviews like this, which makes it all the more important for us to understand and resolve your situation.
Thank you, and I hope to hear from you soon so we can make this right.
Kind regards,
Team Ultra
Great service with so many channels
Great service with so many channels. I have been using this service many years now and believe it to be better than all the other services I have used. Highly recommended to anyone if you are looking for a good IPTV, on demand Movies, TV Shows and Live TV.
October 16, 2024
Unprompted review
Great product the best I have used by a…
Great product the best I have used by a long way.Great Interface makes it user friendly to find the endless library of movies,tv shows and sports.
Live tv is excellent with every sport and channels you would want.
I now have two boxes that came preloaded plug and play with a update tab so no messing just click to update,also fast support is available if required a great no hassle reliable service I wish I had found earlier
October 19, 2024
Unprompted review
Happy with my response still waiting on…
Happy with my response still waiting on accounts to contact me ,but I'm sure thay will not take long
October 13, 2024
Unprompted review
Highly recommend this TV box.
Great service & the picture quality & sound are brilliant. Would definitely recommend to anyone thinking of trying it.
October 10, 2024
Unprompted review
Reply from Myultra
Thank you so much for your kind words and recommendation! We're thrilled that you enjoyed the great service, picture quality, and sound. We always strive to deliver the best experience for our customers.
We offer high bitrate for maximum viewing quality, with all movies available in Full HD and 4K resolution. Our team works hard to ensure that the picture quality and sound are always brilliant, providing you with a top-notch viewing experience.
Remember, we're open 12 hours a day, 7 days a week, 365 days a year, and we're here to help. For any buffering issues, we suggest a simple router reset or checking our quick fix guide here: https://link.myultra.net/fix24. We also recommend using a VPN to ensure the best possible streaming quality and security.
Great system
Great system, amazing amount of channels, highly recommend
October 10, 2024
Unprompted review
Reply from Myultra
Thank you for your amazing feedback! We're so glad to hear you're enjoying the system and the incredible variety of channels we offer. We work hard to provide an outstanding viewing experience, and it means the world to us that you would highly recommend our service.
With high bitrate streaming, all movies in Full HD and 4K, and our No Block technology combined with VPN support for optimal viewing and security, we're dedicated to making your entertainment experience the best it can be!
If you ever need assistance, remember we're available 12 hours a day, 7 days a week, 365 days a year. We’re always here to help and ensure you’re getting the most out of your viewing experience. Thanks again for your support!
Highly recommend
Excellent product. Exceptional service. Highly recommend. Absolutely brilliant. 5🌟.
October 9, 2024
Unprompted review
Reply from Myultra
Wow, thank you so much for the 5-star review! We're thrilled to hear you think our product is excellent and our service is exceptional. It really motivates us to keep providing the best experience possible!
We strive to offer the highest quality, from our extensive selection of channels and Full HD/4K movies to our custom-made devices with a full warranty. With high bitrate streaming, No Block technology, and VPN support for optimal security, we want every aspect of your viewing experience to be absolutely brilliant.
If you ever need anything, we're here 12 hours a day, 7 days a week, 365 days a year, ready to help. Thanks again for your enthusiastic recommendation!
The best TV service abroad
We have been with the company for a year now. The service is fantastic. Firstly, i have found the quality of the products and the smoothness of the service great. Secondly, the customer service is excellent, fast response, friendly and the whatever query is sorted in no time. Highly recommended
October 9, 2024
Unprompted review
Reply from Myultra
Thank you so much for sharing your experience! We're delighted to have had you with us for a year and to hear that you find our service fantastic. We take great pride in providing high-quality products and a smooth experience, along with excellent customer service that is fast, friendly, and efficient.
If there's anything else we can do to make your experience even better, we're here 12 hours a day, 7 days a week, 365 days a year, always ready to help. Thanks again!
Excellent product and amazing first…
Excellent product and amazing first class back up service from this company. We would highly recommend and have no hesitation in telling our friends to order products from them.
October 7, 2024
Unprompted review
Reply from Myultra
Thank you so much for your wonderful feedback! We're thrilled that you find our product excellent and our backup service first-class. Your kind words and recommendation mean a lot to us!
We truly appreciate your willingness to tell your friends about us. Don’t forget—when you refer a friend, both of you can enjoy 3 months free! We love sharing the benefits of our service with even more people.
If you ever need assistance, we're here 12 hours a day, 7 days a week, 365 days a year. Thanks again for being such a valued customer!
It's a total scam
It's a total scam. I bought my tv box year ago from their agent and they now said they are not supporting that box. Even ask me to buy their new tv box to get avail their support.
December 26, 2023
Unprompted review
Reply from Myultra
We’re sorry to hear about your experience. We understand how frustrating this situation must be, and we want to clarify a few things.
Our support team is available 12 hours every day, and we always strive to assist our customers promptly. Unfortunately, we couldn’t find any record of your username in our system, so it seems there might have been a misunderstanding.
Could you please reach out to us directly at www.myultra.net? We would be more than happy to assist you in resolving this issue as soon as possible.
Thank you for your understanding, and we look forward to helping you.
MyUltra. The best provider of IPTV
Exceptional service by all staff. Today I chat with Shik. My query was handled promptly and was resolved to my satisfaction. Friendly professional service. I would recommend MyUltra.
September 11, 2024
Unprompted review
Reply from Myultra
Thank you so much for your wonderful review! We're thrilled to hear that Shik and the team provided you with exceptional service and that your query was resolved to your satisfaction. Your recommendation means a lot to us, and we’re always here to provide friendly and professional support whenever you need it.
Thanks again for choosing MyUltra, and we look forward to continuing to serve you!
Quick & helpful
Very quick to get online. Shik has helped me a couple of times and he makes sure to get any problem sorted. . Very happy with the support
September 4, 2024
Unprompted review
Reply from Myultra
hank you for your kind words! We're so glad to hear that Shik has been able to assist you promptly and resolve your issues effectively. It’s great to know you’re happy with the support you’ve received—we’re here to help whenever you need us.
We truly appreciate your feedback and your continued trust in MyUltra.
Shik was very patience with as we are…
Shik was very patience with as we are of the older generation. And he sorted our problem
August 22, 2024
Unprompted review
Reply from Myultra
Thank you so much for your kind words! We're delighted to hear that Shik was able to assist you and that he showed the patience you needed. We understand that technology can sometimes be challenging, especially for those not used to it, and we're always here to help.
Our goal is to ensure every customer, regardless of their experience with technology, gets the support they need. If there's anything else we can assist you with, please don’t hesitate to reach out. We’re here 12 hours a day, 7 days a week, 365 days a year!
Thanks again for choosing us, and we're so glad we could help solve your problem.
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