We lost all TV service but a Whatsapp message to Ultra quickly established the problem was a global outage which had been resolved. The support team came back to me within minutes with a suggested way... See more
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Received extremely supportive help from Sam who really helped us get everything up and running. We are not great with anything even slightly technical but Sam walked us through the process and his pat... See more
Company replied
Great product the best I have used by a long way.Great Interface makes it user friendly to find the endless library of movies,tv shows and sports. Live tv is excellent with every sport and channels... See more
First few days were iffy as i couldnt change my passwords from our old box. Contacted John he got us up and running and kept in contact quite regular. Now all is good support is excellent on here than... See more
Company details
Written by the company
Ultra Services - Your number 1 media company.
Contact info
Spain
- myultra.net
The benefits of dealing with ultra tv
I have been dealing with this company for in excess of three years now, and have found their service to be second to none, any problems, which are very few, are dealt with very promptly. I would highly recommend this company. I deal with Perish on their help line and find him to be very responsive and extremely helpful.
August 18, 2024
Unprompted review
Reply from Myultra
Thank you so much for your loyalty over the past three years and for your kind words! We’re thrilled to hear that you find our service second to none and that our team has been able to assist you promptly whenever needed.
We're especially happy to hear that Perish has been responsive and extremely helpful. Our team takes great pride in providing the best support possible, and it means a lot to hear such positive feedback.
If there’s anything else we can assist you with, we’re always here 12 hours a day, 7 days a week, 365 days a year. Thanks again for recommending us—we truly appreciate your support!
First time caller
Just had to deal with Trustpilot for the first time, not being very technical I did not Known what to expect.
The poor Guy that took my call , Shikar, was excellent.
Despite testing his patience to the limit,he remained very professional and sorted the problem, even took the time to de- clutter my system.
You can call with confidence, no need to be a computer wiz, you will be taken care of.
August 12, 2024
Unprompted review
Reply from Myultra
Thank you so much for sharing your experience! We’re delighted to hear that Shikar was able to assist you and that he remained patient and professional throughout. We understand that not everyone is technically inclined, and we always aim to make sure every customer feels comfortable and supported.
It's great to know that Shikar went above and beyond to de-clutter your system as well. Our goal is to provide the best service possible, no matter your level of experience with technology.
You can always call us with confidence—we’re here to help, no computer expertise required! Thanks again for your kind words.
Shik was really helpful on the live chat
Shik was really helpful on the live chat
August 1, 2024
Unprompted review
Best IPTV SERVICES
There services are great and Shikhar helped me get the right channel on ultra smarter tv app. All in all lovely company
July 26, 2024
Unprompted review
The support given by Shikhar is the…
The support given by Shikhar is the best for the issues i had on iptv...Shikhar is simply best at his work and amazing help...
July 30, 2024
Unprompted review
The customer service was excellent
The customer service was excellent, patient and helped me a great deal. Thank you so much
July 5, 2024
Unprompted review
The customer experience is amazing
The customer experience is amazing. I had some difficulties starting up the box and I had an amazing remote experience setting up the box without any hesitations or query. Truly the best experience i have ever had. Highly recommended.
June 19, 2024
Unprompted review
Every time I have a problem they are…
Every time I have a problem they are online and sort it straight away. Excellent customer service. Would recommend to anyone
June 4, 2024
Unprompted review
First class service
Very helpful particularly from a person named Perish. He guided me through the maze of renewing my subscription and adding a new VPN. First class service
April 16, 2024
Unprompted review
Needed assistance with my box
Needed assistance with my box, jumped onto the live chat and got put through to John!
Fantastic service and very patient with me helping me every step of the way.
Issue resolved and tv no being watched.
Thanks again John!!!
February 16, 2024
Unprompted review
John
John - you were so patient with me and amazing, thank you so much!
February 10, 2024
Unprompted review
first class from john cant thank him…
first class from john cant thank him enough
February 9, 2024
Unprompted review
First class service from John in the…
First class service from John in the support team
February 7, 2024
Unprompted review
Support is very good if you need help
First few days were iffy as i couldnt change my passwords from our old box. Contacted John he got us up and running and kept in contact quite regular. Now all is good support is excellent on here thank you
January 20, 2024
Unprompted review
The best tv and customer support and tv…
The best tv and customer support and tv package you could wish for. Highly recommend
January 29, 2024
Unprompted review
A first Class service from John at Utra…
A first Class service from John at Utra TV who patiently guided me through my annual renewal
January 25, 2024
Unprompted review
Great service
Great service from John, I’d previously taken the box back to the supplier due to no sound, they told me it was fine, but still didn’t work. Fixed by John is 5 minutes
January 15, 2024
Unprompted review
Brilliant service from John on New…
Brilliant service from John on New Year's Eve!
Always fast response time to your query and has always been resolved within minutes.
December 31, 2023
Unprompted review
Excellent customer service
December 30, 2023
Unprompted review
Great quick support setting up our…
Great quick support setting up our service. Live chat is the way to go!!
December 28, 2023
Unprompted review
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