MYVOLTS Reviews 139

First of all, the 5v plug/transformer was the perfect replacement for my Sonos Bridge power supply, and corrected the problem of interference between the old (leaky signal) plug and my wifi-router.

Second: there were issues with delivery from the Post Office (UK) [probably their strikes and working to rule], but My Volts were very responsive to my problem, with good communication and flexible options to resolve the situation. I'm very happy with the outcome and would recommend My Volts to anyone shopping for like products.

I recently purchased an adaptor for my Roberts RD radio. I received very good customer service from Myvolts and the product was of excellent quality. I truly found Myvolts to be a fair and honest seller. I would heartily recommend the company as a very good place to buy products from.

Ordered a charging lead as they said they could deliver within 3 days. I still haven't received it 9 days later and despite sending 3 emails have had no contact from them at all.

Impossible to get a refund or replacement if you have issues. I purchased a replacement charger which didn't work with the device, as I attempted to get a refund they were incredibly unresponsive and I have tried many times to get through to them via email and telephone. Very bad customer service.

Initial concerns after trying to call and not getting any answer, then reading previous reviews fuelled my concerns, however did get through to an incredibly helpful man that arranged for my missing item to be dispatched immediately tracked from the Netherlands, arrived in 3 days.

Purchase a power adaptor replacement, however the adaptor did not work. I messaged them asking for a return / refund.

They replied asking a series of questions, I answered all the question with photos attached, ending on the point that I'm happy to return the adaptor for a refund.

They then decide to ghost me, even after 3 more emails chasing this, no reply.

UPDATE: Had to open a case with PayPal for a refund (which they ignored as well). Straight up lying in their reply below that they refunded me straight away, Paypal had to close the case and refund me as they didn't even response to the case after 14 days of being open.

Trying to save face on this review and continuing to lie proves how dreadful they are as a company. I really hope they'd changed their customer service. Be super wary when ordering from this company.

SCAM COMPANY, AVOID, AVOID!
Been over two weeks since purchase. No item, no tracking number, no customer support whatsoever. Zero responses to multiple emails and no way to contact anyone by phone or any other way it appears. This company is happy to take your money and then do absolutely nothing, including sending your purchase.
Hopefully I’ll be able to get a refund through PayPal.
Any positive reviews on trustpilot are obviously fake.

Bought an adapter for my record player from this company after I lost the original. It came within 5 days and worked fine. Cost about a third of what the same thing was being sold for on Amazon.

pretty terrible, sent me the wrong thing after i waiting for an eon or so. convinced anyone writing a positive review is on their payroll

PSU arrived faulty. No reply to emails for two weeks.

Edit -- happy to up this to three stars, but the response from the seller here (four months after the fact) protests a little too much. I'm not sure the indignant "sad to see now we got this one-star review in spite of our efforts" is warranted.

The original one star review was written before the situation was resolved. Yes, I eventually made contact with someone through messenger. By that point I'd tried several times by email (which I'm told went to spam) and by phone -- which weren't just unanswered but went to a line which was disconnected. And, of course, the PSU which had arrived was faulty, and the explanation of it being a ground loop made no sense technically either. It was just a faulty PSU, plain and simple. But they refunded me once I managed to speak to someone.

Not sure why this history is all being resurrected now, many months later, but given the number of negative reviews at the time and since I'm guessing MyVolts are trying to retrospectively clean up their Trustpilot reputation. In that case, hopefully this was all just a bad period in their, in which case negative and neutral reviews should get balanced out by more recent positive ones. A quick glance shows a similar stream of one-star reviews still coming in with similar complaints and explanations though.

Initially this was my review: “ No email confirmation. No ability to contact by phone- went to a non working number. Feels like a scam company. No idea if my paid for product will arrive.”

Since then I’ve had a few days of excellent email correspondence and Instagram DMs and all felt very good , caring , professional and secure.
Today product arrived and it’s very HIGH QUALITY. I’m very very pleased overall.
There were a few hiccups in the beginning but it was not due to their quality of service.

I would give them a 4.5

I bought a power supply to replace a euro-plug for my Harley Benton effects board. This worked fine for four months, then stopped working, after contacting Myvolts sent out a replacement very quickly.

Terrible, avoid at all costs. They sent me the wrong product and were impossible to contact afterwards. The un wanted product went in the bin, money down the drain

I am so happy I purchased item from this company. The customer service was exemplary. The item arrived early and it was perfect. I would recommend.

No issues, item as described.

Ordered a USB power cable for my portable MiniDisc player. Works perfectly, no issues so far. Ordered on a Friday, dispatched on Monday and arrived within the week.

An excellent service with brilliant communication throughout. An issue caused by my lack of understanding regarding a specification was resolved satisfactorily with patient and courteous communication.
I would definitely use them again.

Communication and after care has been excellent throughout, despite an issue with the order everything was put right without question promptly and courteously. In this instance the supplier did not want a return instead asking us to up-cycle the component or retain in case it might be of some future use. Ecologically responsible, we will be using My Volts again based on this initial experience as they went the extra mile to try and sort our problem and care for the environment at the same time.

The company are five star outfit very good to deal with

Excellent service and customer support. I don't know why it has so many bad reviews here, but honestly I found them very good and helpful. I even had a mistake in my shipping address and they offered to send me the item again for free. They replied to my email within 48hrs.

My mom got an advertisement that said buy one get one free! They had the amount of $599.98 crossed out with "only $299.99 under it! So my mom, who is 79, thought that it was saying that she could get a pair of hearing aids for $300! So when she showed it to me I thought, well that's worth trying! But when I started reading it again, I realized that it also said, each when you buy a pair! So then, I thought how sneaky and confusing is that!?! I then decided to call the number and make sure that I understood what it was actually saying and Angie answered my call! I asked her to explain if it was a pair for 300 like how my mom understood it or if it was 300 each so you would still be 600 a pair! She immediately got sarcastic and said that it was what I had just told her! It was buy one get one free for only 300! I was like, that's so confusing! She was like, what's so confusing about it? I then asked her why not just say 600 for a pair? She then repeated that they are buy 1 get 1 free for only 300! I was like, so it's 600 for the pair! She then got a little loud and was like I'm not here to argue with you! Out of frustration, I yelled back at her that I didn't call her for an argument so your done and hung up the phone! I'm not going to do business with a company that is not going to be helpful so I'll spend that 600 on a different pair of hearing aids for my mom!