When my account got debited , I immediately go to the website and raised my concern and the customer support assist me with my concerns . I am pleased that I thought it was a scam but was luckily when... See more
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See what reviewers are saying
I requested to cancel my account a few months ago and they were able to do so. Recently, someone reached out to me regarding the refund of the membership fee. Honestly, I have forgotten about this, bu... See more
It met my expectations. Nela of the escalation team did a great job resolving my concern. Thanks. (I am repeating this since I am not sure if the first rate was successful.)
I subscribed by accident, the AD said it was for some spices promotion. Luckly, Alero is helping me get a refund. Bad publicity, but good response from staff. I never got my spices tho.
4.1
Great
231 reviews
Hasn’t replied to negative reviews
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Items posted are always out of stock
Items posted are always out of stock. But the payment subscription continuously credit to my account. What can I buy if all of the items posted are not available?
December 6, 2023
Unprompted review
Satisfied Customer Service
Mr. Adam Smith is a great customer service agent, he was polite and very supportive, Thank you
July 8, 2024
Unprompted review
The offer to give refund
July 2, 2024
Unprompted review
They followed up after I canceled my…
They followed up after I canceled my subscription
July 1, 2024
Unprompted review
very helpful
June 29, 2024
Unprompted review
Cancellation and Refund
I requested to cancel my account a few months ago and they were able to do so. Recently, someone reached out to me regarding the refund of the membership fee. Honestly, I have forgotten about this, but I'm so glad they reached out to me.
June 20, 2024
Unprompted review
Rasikhanya Mildred
Didn't have a great experience cause didn't understand what was happening Rasikhanya Mildred
June 18, 2024
Unprompted review
Just better communication is needed and…
Just better communication is needed and faster but still ok
June 11, 2024
Unprompted review
The Company take time to respond to the Customer.
Company take time to resolve the problems of the customers so this is poor customer service.
June 3, 2024
Unprompted review
Tricked into signing up from another website and it charges your card to cancel account
Was duped into signing up to this through a different website thinking I was purchasing an item, not a shopping credit-based subscription for this other random wedbsite. Don't do it.
Charges you constantly. If you try to cancel it charges you another 7Eur to "cancel".
May 24, 2024
Unprompted review
Company dealt with issue to satisfaction
May 24, 2024
Unprompted review
I received a call from their agent
I received a call from their agent, I am very satisfied with their response
May 20, 2024
Unprompted review
good support and client service
May 17, 2024
Unprompted review
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