Myyodel 

Having failed to deliver parcel in alloted 14 hour time slot... Not able or prepared to do any more than give another 14hour time slot... Customer service is woeful... You can't even speak to them other than by chat... And then they just cut the chat... Avoid this company..

Waited in for my items to arrive on the day and time slot that I was told. When I checked tracking online it had stated missed delivery and given to a neighbour, I hadn't missed delivery as been in all day and not only do I have a doorbell that works but a very yappy dog who barks as soon as someone walks up to our door. Whilst speaking to someone on web chat as phone numbers are automated he informed of the door number it had been delivered to which was all the way down the road & definitely not a neighbour, when my husband went to collect the parcels he found a 93 year old blind man shouting for help as he had fallen over the packaging of the 2 chest of drawers that had been delivered !!! This yodel driver had not only delivered my items to the wrong house (as we had found the left parcel card at this elderly mans next door neighbour) but then had dumped heavy bulky items all in this mans home !!! Still waiting for some sort of communication with yodel & to explain why my delivery wasn't delivered to my house when I was in waiting for it, as this poor man would never had been in this situation.

The delivery I received was fast, efficient and promptly carried out by a friendly driver.5 star service

Please learn through vast majority experiences with this company .
Bad just doesn't cut it .
Lost parcels ,
Deliveries to wrong address
Breakables thrown over fences
Left on doorsteps
Put in wheelie bins on collection days
Not delivering at all
Drivers forging customers signatures
And what's there reply
I understand your frustration , yep that really solves the problem.
You,ve got to investigate , when ? When hell freezes over .
And let's get to the drivers ,"" grunt grunt, "" machine thrust at you "sign"
And we pay for this service .
It's about time companies stopped using yodel full stop. Put them out of business . They might be cheap but you get a cheap couldn't care less attitude. The drivers get paid to deliver and deliver they do , unfortunately on too many occasions not to the right address .
Can't believe insurance company's ain't doing their nut in over the amount of claims from company's from yodels attitude .

Took a day off work to wait for a setup package from Virgin Media. At home all day only to be updated on tracking at the end of the day that 'Delivery attempted, no access to property' despite the fact there are no obstructions in getting to my front door, nothing at all. No card left, no option for redelivery, no contact numbers able to be given to me from the online chat support. Have an engineer coming in 2 days to fit said package, and I can't take any more time off work to wait for it. Completely unacceptable. Lost a days pay and still none the wiser as to why my package never turned up.

Yodel has a problem

I think Yodel/Connect Plus has a serious problem. On two occasions recently couriers have failed to deliver goods to my shop in Harrow in a timely manner.

On both occasions repeated claims of attempts at delivery were made yet no cards were left suggesting the driver did not get as far as my door. On a number of those occasions I was here with the door open, (the premises are a high street retail shop so very easy to deliver to).

I have suggested the following to them:-

Considering what has happened here and in some of the other Trustpilot reviews, I suspect the driver is paid for failed deliveries as well as successes, maybe with a slight loss. It appears to me that, if he parks over the road or drives into the parking area of a block of flats, he can trigger your tracking system to "prove" he's attended, thus saving the time it takes to get out of his van to visit the premises. A very simple expedient to reduce this effect may be to get him to take a close up picture of the front door with the parcel leaning against it - at least that would prove attendance at the property rather than a "drive past". At the very least that would encourage the driver to use his intelligence and skills to deliver the highest proportion possible.

Meanwhile my parcel has not arrived.





Interestingly I received the following from Yodel:-




Hi,

No problem, happy to help you Mike :). I'll update you soon as I hear back on this.

In the meantime, I know this is cheeky but if you could upload a positive review and include my name on how I've helped you. That would be fantastic!

I'm in a competition at work on who can get the most positive reviews for the week in the office for a prize and this would help me greatly.

Here's the link - (here was shown the Trustpilot link that I have used)

Andy


Seems a good idea - persuade disgruntled customers to upload a good review without receiving the goods! It didn't work with me, and as the goods have still not arrived, I'm posting this in the hope that it results in the matter being escalated up sufficiently to get the parcel delivered!

Sorry Andy, helpful words are not good enough!

Now we don't even get helpful words - see the following latest email from Andy:-


Hi,

The depot have confirmed to me they are trying to locate the parcel and get the parcel back out for delivery tomorrow. The parcel won't be out for delivery today, I'm afraid.

Andy






Am I being punished for posting this review?


DAY 2

Another day, still no parcel - I wonder why it doesn't occur to Yodel that it would be simpler and cheaper to deliver correctly first time!

Interestingly this entry was blocked first time so I've re-entered in another Yodel category - a useful trick, (I wonder how long it'll take Yodel to block it again - watch this space!).

They can't deliver if the bridge is down, Royal Mail and DPD found a way.
They leave it with the neighbours - neighbours disagree and no card through the door.
They throw stuff over walls.
ARGOS, SIS please stop using myyodel - if I'd have known in advance I would not have bought from you!

why is it you cant even get next day deliverys right, i have had failed 2 or 3 day deliverys, and now i get a failed next day, you really are hopeless as a company and persnally i would never send anything by you.
way to go yodel..

What a shambolic delivery firm. Received today tracking advice that an attempt to deliver my package was made and that a calling card was left - all falsehoods.

The tracking information:
1. 13:44 hrs - "The carrier is unable to gain access to the front door to deliver the parcel".
What do they mean by "unable to gain access to front door"? There were no barriers or likewise to prevent the courier from approaching and using the door bell or knock on the door.
2. 14:44hrs - "Delivery attempted, card left with customer with carrier contact detail".
A falsehood, no card was left. I personally searched the small hallway and letter box for a card - none found.
3. 12:36hrs - "Second Delivery Attempt. Another attempt will be made on the next delivery day".
No 1st delivery was made in addition to the second delivery attempt.

Could not talk to anyone over the phone, just got the usual "we are experiencing a high demand in our customer services department" (no wonder), the usual way of ignoring calls and putting your feet up.
The online chat is down - could not use that.
Used the SMS facility (with a response time of 15-20 minutes) - no response after 2 hours.
Could not find how to email them with the complaint so used their Customer Care Questionnaire but I don't suppose they'll take any notice of that due to my totally negative report regarding their falsehoods..

Unfortunately "Myyodel" was not my choice but Amazons and in spite of all the negative reviews before mine Amazon are still using them. Come on Amazon get your act together.

I warn everyone who may be thinking of using these people - DO NOT.

"From Yodel. Parcel has been delivered to neighbour. Card left with details." My question is, where is the card supposedly left by your fantastic driver? Also, an added kick in the nads; none of my neighbours have it! Congratulations, you are the worst courier 'service' on this planet.

"Yodel have attempted deliver but were unable to gain access" is a lie. The business they were delivering to is open 24 hours and is always manned. This is the third occasion this year that Yodel have done this, every other delivery company have no issue.

Their website is poor and pretty unhelpful when trying to find a contact number.

Apparently my order is out for delivery again today, hopefully it's not the same lazy driver who doesn't attempt delivery....

I received an email to say the driver tried to deliver my package. No card was left and I find out my package was taken back to the depot. Could not talk to anyone over the phone only online chat. Was told that the driver had been to my place and left a card (Lies). I was also told they could not deliver the package the same night even though their website says delivers til 9pm and it was 5pm when i informed them.

DO NOT USE THIS COMPANY EVER

Card left through door yesterday although no parcel expected I stayed in all day [no lunch] in case a gift. By 18.30 phoned Myyodel and was told it was the wrong street.
In future if delivery of an order is to be by Yodel all friends & family will cancel order

Having been sent a tracking e-mail from my order with Beachbody, I noticed that delivery had been 'delayed - incomplete address'. I simply opened up a chat window and had a very nice conversation with Juan, to whom I supplied the full address and my item was delivered early the next day. Thank you - excellent service.

3 points:
- Unable to deliver ("unable to find address") to a very common address in central London that any mapping service can locate
- The website says the price is 1p whereas the phone informs us that is was 7p.
- The phone system features NO human fail safe. The computer was unable to understand my native english pronunciation of 4 alpha numeric digits. After repeating 5 or 6 times, the system informs me it will not be able to help me and hangs up.

Online tracking said the parcel was dispatched and en route at 9:41am. Recieved no more updates until 7:42pm saying 'delivery refused, package to be returned to sender'.
I stayed home the entire day to receive my package when could have been at work...doorbell didn't ring, no knocks at door, no card through letterbox, neighbours saw/heard nothing and I def didn't hear any big vans trundle through the street.
Our address can be difficult to find but absolutely nothing was seen or heard.Either their couriers are thick for not using GPS properly or just didn't bother turning up.By the time we received the final 'refused delivery' update phone lines were already shut so had to speak to someone on their 'chat room' who simply said there was nothing they could do about it. They are a courier service who employ people to deliver things. They must know what went wrong and why it was undelivered, otherwise what's the point of being couriers?!
Will NEVER buy anything from anyone who delivers packages through these stupid people again, absolute time wasters!

Ordered a laptop off ebuyer.com which didn't arrive. I had to do all the chasing and tracking. Yodel say the parcel is lost in transit and that it's my responsibilty to contact the sender to tell them! What happened to the contract between ebuyer.com and Yodel? Only way of contacting Yodel was via an online chat system which just kept saying the same thing over and over again. Will do my best to avoid ordering from companies who use Yodel

Delighted with this service from Myyodel

My parcel from SportsDirect has been delayed over a week finally got in contact with MyYodel. After being told my parcel may have been "Lost in transit" I was told I would need to contact the sender. MyYodel wishes to have nothing do with their mistakes and will make no effort in helping you in anyway.

Yet again I am totally disgusted with Yodel, I came home on Wednesday evening to find a card on our doormat, not in the letterbox on our wall, when I checked to see where the parcel was as the card was completely blank the myyodel website told me our parcel was left in the front porch, how funny we don't have a front porch, as the phone lines were closed I phoned on Thursday morning, I spoke to an advisor who as they they do apologised profusely, which is a loads of b*llocks as they never care, & told me it will be passed to the customer care team & they will contact the driver to ask where exactly he left the parcel & some-one will contact me by phone by 5pm on Friday, bearing in mind this was about 11am Thursday, well today still NO phone call so I phone again about 11.30am, today being Saturday, only to be told the same & that the customer care team is only open 10am - 4pm Monday to Friday, so I STILL have to wait until they phone me which is when they can be bothered from what I can see as they had Thursday & Friday to get hold of the driver & yet they still haven't & nothing will get done until Monday 10am they earliest as that is when the customer care (what a joke more like customer don't care) is open............TOTALLY DISGUSTED