Myyodel 

I have used Yodel 3 times the past few months and here are my experiences.
The first time the driver never even bothered to collect on the specified date, shown up next day and the parcels were delivered the following day, i would have been better off using 48 hour instead of the 2 hour I had paid for.
Second time I paid for 24 hour delivery again, on the day that they were meant to be delivered, no updates at all until around 8pm where it shown it had only just arrived at the service centre.
Third time I decided to use 48 hour and save a bit of money, parcels were collected and meant to be delivered today, but nope, they have only just arrived at the second depot and now I have to wait over the weekend for my items!!
They have had their 3 strikes, each one with a bad experience, I will never be using Yodel again, if I had the money I would have gone with Parcelforce, I have nothing but praise for them.

Delivery driver did not show up. The driver "claimed" left card and item at neighbour's but I could not find. Really wish this c*r*a*p company RIP with TNT. Need to say no more

The card was unreadable. The delivery agent had ticked the boxes that said it was with a neighbour, and that it needed to be signed for. No more information. I checked by phoning the day after, and the depot said that the driver had the parcel and had tried again a second day. I said that I would like it delivered on the Monday (four days later). The guy said fine, he'll make sure the driver does that. I ask them to confirm with a text, and the guy I am speaking to says yes they'll do that. I hear nothing, so I go online to my Offspring order, click through to the Yodel delivery site. I find out it is now for collection at the depot.

I didn't ask for this, so anyway, I confirm for Saturday collection. When confirming on the website that you want to collect from the depot, there is NO INDICATION of the postcode until AFTER confirming the collection!. There is no postcode on the website address for the address of the branch, so I used 192.com. I also leave an unimpressed review of Yodel there...

So, I go to the depot to collect this morning. I tell her how unprofessional the driver was. The girl who retrieves my parcel laughs and says 'I'm sorry' in the least convincing way possible. I mean really, she could have at least tried to sound like she cared!!

I will also be letting the retailer about the unprofessional and inept service.

Had 2 separate parcels from you garden meant to turn up.1 turned up on Monday and was left on my door step not in safe place the only reason I knew it was there because my dogs started backing to let me know someone is in the garden no ring of doorbell,knock or card .so my misses stayed in all week for the next parcel but nothing turned up all week.got in contact with myyodel and they say it was delivered on Wednesday. Nothing has been delivered my misses and I was in all day I think I would notice 4 trees turning up.you garden has sent out new order and have lovely customer service but myyodel are rubbish and will never use if possible

I ordered several packages, all containing similar items. The first two were delivered by Yodel without incident - the drivers left them in my flat's postbox.

However the third package has ended up being an absolute pain.

The driver apparently attempted delivery three times, leaving Yodel cards with nothing written on them each time. I contacted Yodel multiple times through their website and Twitter to find out what was going on, and each time they said they'd be in touch with the depot to request redelivery.

I waited. Checked in again. Waited. Checked in again.

Eventually getting fed up with this process, I try to arrange collection from their depot through their website - only to receive an error saying that this option was 'not available' for my parcel.

I contact their customer services team again, and they tell me that my package doesn't exist on their system - despite the fact that I have a Yodel card to prove their driver found my address (three times!) and despite the fact that the TRACKING NUMBER SHOWS THAT IT'S AT THEIR DELIVERY CENTRE.

Do they care? Of course not. They say they can't see it on tracking. Do they call the depot to find out what's going on? No. At best they send emails - which then aren't responded to. After all that, I'm simply told to go back to the sender. But the sender is in the US, through whom they sent the item to the UK by DHL international, DHL then passing it it onto Yodel for the final step of delivery. When I check with everyone but Yodel, my address is there and correct.

As far as I'm concerned, someone at Yodel has stolen my goods, and covered for it by messing around with their tracking. Given the experiences I and others have had with the service in the past, I wouldn't be surprised if this were actually the case.

To summarise the above: if you're ever given the option of using Yodel (or an 'economy delivery option' which inevitably turns out to be Yodel) just don't. Don't do it. Pay the extra 4 or 5 quid and go with a decent delivery company. That 4 or 5 quid is worth it for missing out on the weeks of stress brought about by their ineffectual incompetence.

Yodel must be, without a doubt, the worst company I have ever dealt with in any capacity. I hope anybody who works for them is ashamed of the shabby, uncaring, do-as-little-as-possible, lazy attitude shown by the vast majority of their colleagues. And I hope that anybody who actually uses them to courier their goods is as equally ashamed, if not more so.

Awful. Awful, awful, awful.

This is not the first time MyYodel has done this but here we go yet again....

Today, 9th June 2015, had a delivery window of 8am to 8 pm. (although I was later told that in fact it was 8am to 7pm and then 8am to 6pm)

Took a day off work to take delivery, and was checking tracking every 15 minutes, and at 17:15 noted that they claim to have attempted delivery and left a card. I immediately checked to see if a card had been left and it had not. No card, no door bell, no attempted delivery to neighbour as Hannah online had told me in the instant message.

What they claim to be tracking consists of 8.47am Parcel out for delivery. 16:41 attempted delivery - card left.

It was a lie of course - no attempted delivery, no card left and not left with the neighbour who was also in, and I had confirmed in the morning with MyYodel they would do this, just in case they claimed to have attempted delivery.

Appalling, devious, avoid like the plague. DPD much better with much better tracking.

If any company wants to destroy their relationship with their customers, just use MyYodel to deliver for you - especially in London, where there seems to be a particular problem. You might save a few pennies, but lose many of your best customers.

I use amazon a lot. Probably 50 deliveries a year. Yodel could not find my house even though they had the correct address. Other companies have no problem. I supplied further instructions and phone number by online chat but they failed at the 2nd attempt ( did they even try?). This parcel had to be signed for , so I waited in all day . They now promise to try again today, so another wait in (all day ?) for the 3rd attempt.

Absolute worst company ever dealt with.
Delivery person didnt leave parcel in safe place and never put a card threw to tell me where they did leave it.....if they left it at all.... still no parcel found and no help from company. DONT USE

still waiting for my delivery after 4 days, and it was supposed to be next day delivery. they have the worst website ever, you can only contact them through a web chat which is always unavailable. this is worst delivery company i have ever seen, will NEVER be using it again.

Yodel stated the item was delivered and signed for

Yodel own evidence proved this was never the case

The driver then states it was signed for by BOB and by Yodels own deduction using the electoral role, there is a BOB living 1000 yards away at no.44

Claims to have left at a house 1000 yards down the road (occupants have confirmed this to be not true) No card left at our property to state where it would have been left

Occupants at 44 have confirmed no parcels were taken in

Cannot be allowed to get away with what is effectively stealing from clients when you have a duty of care to deliver something entrusted into your care

JD0002253334006878

This parcel left Belgium on 03/04/2015 and this is what happened to my parcel. On 01/04 it is still not returned to sender:

Parcel received at service centre Hayes service centre 27th Mar 2015 00:58
Returned to sender Chessington service centre 19th Mar 2015 12:26
Despatched from service centre Chessington service centre 19th Mar 2015 04:34
In transit, parcel delayed by 24 hours Chessington service centre 19th Mar 2015 04:34
In transit to local service centre Hatfield 18th Mar 2015 22:48
In transit to local service centre Hatfield 18th Mar 2015 22:46
Despatched from service centre Chessington service centre 18th Mar 2015 04:00
In transit, parcel delayed by 24 hours Chessington service centre 18th Mar 2015 04:00
In transit to local service centre Hatfield 17th Mar 2015 23:25
In transit to local service centre Hatfield 17th Mar 2015 23:25
Despatched from service centre Chessington service centre 17th Mar 2015 04:53
In transit, parcel delayed by 24 hours Chessington service centre 17th Mar 2015 04:53
Parcel received at service centre Chessington service centre 17th Mar 2015 04:10
In transit to local service centre Hatfield 17th Mar 2015 00:16
In transit to local service centre Hatfield 17th Mar 2015 00:14
In transit, parcel delayed by 24 hours Chessington service centre 14th Mar 2015 04:38
Despatched from service centre Chessington service centre 14th Mar 2015 04:38
In transit, parcel delayed by 24 hours Chessington service centre 13th Mar 2015 06:28
Despatched from service centre Chessington service centre 13th Mar 2015 06:28
Despatched from service centre Chessington service centre 12th Mar 2015 06:33
In transit, parcel delayed by 24 hours Chessington service centre 12th Mar 2015 06:33
Parcel received at service centre Chessington service centre 12th Mar 2015 04:49
In transit to local service centre Hatfield 12th Mar 2015 00:10
In transit to local service centre Hatfield 12th Mar 2015 00:10
In transit, parcel delayed by 24 hours Chessington service centre 11th Mar 2015 05:33
Despatched from service centre Chessington service centre 11th Mar 2015 05:33
In transit to local service centre Hatfield 10th Mar 2015 23:17
In transit to local service centre Hatfield 10th Mar 2015 23:10
Despatched from service centre Chessington service centre 10th Mar 2015 05:05
In transit, parcel delayed by 24 hours Chessington service centre 10th Mar 2015 05:05
In transit to local service centre Hatfield 10th Mar 2015 00:59
In transit to local service centre Hatfield 10th Mar 2015 00:59
Despatched from service centre Chessington service centre 7th Mar 2015 03:37
In transit, parcel delayed by 24 hours Chessington service centre 7th Mar 2015 03:37
Parcel received at service centre Chessington service centre 7th Mar 2015 03:12
In transit to local service centre Hatfield 6th Mar 2015 20:56
In transit to local service centre Hatfield 6th Mar 2015 20:55

..... sorry the list is to long.

I had a delivery from a courier by car which was excellent and he was very polite and courteous. However, had a delivery from van driver who told me to "F... off" and sent my parcel back as refused when it had been agreed with sending company and they have this in writing that he would leave in my porch. I also had note on my door saying I could not answer door and to leave in porch and not to ring bell or knock door. (I work on a dialler with head phones straight into pc) He range door bell continuously and knocked on window and that was when he told me to F off. On the Saturday he came back with another delivery and this time I could answer the door and he said he would take no notice of notes on door and would ring bell if he wanted to. He then stated any further parcels for me he would not deliver and just put refused on them. This was witnessed by a man doing some work for me who could not believe what he saw and heard.

Parcel was delivered the day required but no one in so driver dropped parcel over back gate , resulting in part of the delivery being broken, not very good at all .

Have always found Yodel to be one of the better couriers and the drivers are always helpful.

Very bad company. My delivery should be next day and I wait four

I had inadvertently gave the wrong Postal Code on delivery address, Speaking with Shauna put my mind at rest. But did say my parcel may not be delivered on day given, which is totally down to my mistake.
A great customer service

Yodel apparently tried to deliver a parcel to me today, now bearing in mind I have spent the entire day waiting for this delivery - constantly back and forward to the front porch to check. Suddenly a delivery card appears - no doorbell ringing, no knock - just a card to say delivery had been attempted. Then spent 15-20 minutes trying to complain on the telephone. Not a hope, they don't appear to speak to anyone. I finally got on to a web chat with an adviser called Joseph who was as helpful as he could be under the circumstances. When I get my parcel is still in question though. As is the possibility of me taking the matter further. Watch this space?

Definition of Yodel. A outdated method of communication used in undeveloped areas of the world. Now in very little use as this method has been eclipsed by organised and efficient systems that work (source Dikipedia)
Usual stuff-stayed in all day for a non-delivery. Website states card left etc. etc. I hardly need to repeat details of the usual problem. Customer Services get involved and item is delivered 2 days later. No apology, no explanation for why website 'lied' (computers can't lie, they don't know how).
Come on Yodel, stop treating us like numpties. A neg review is inevitably followed up with a spate of positives most of which are hardly imaginative (hi Liam). Yes, CS sort out problems (all credit to them as they probably earn less than the Min. wage, but then, that is their job and THERE SHOULDN'T BE PROBLEMS IN THE FIRST PLACE!). And in my case, CS asked me to leave feedback after 'sorting out my problem'. Well, I'm sorry if this means you don't reach your bonus target this month but then I will never get back the 2 days I spent waiting in for my parcel to be delivered. Life just isn't fair is it? Perhaps you CS reps should try another career with a company that treats it's employees (and all those other workers who don't have the benefit of a secure income and acceptable terms and conditions) decently. Perhaps you could all think about going into the poppy selling business.

Delivery went missing, was connected to Tiffany via the chat who was very helpful and has arranged fro driver to contact me. Fingers crossed

Waste of my time
We waited in all day for a delivery-I visited the tracking system ever hour to find out where my parcel was until finally saw that the site had changed to 'unable to deliver, we've left a card'. As stated, we had intended to go out but stayed in physically watching and waiting for this delivery. At no time did a Yodel van even appear in the street, let alone try to deliver to us. And no card has been left either. We've wasted an entire day waiting for this delivery and no doubt will have to waste another day waiting in for a rearranged delivery date. The whole system is automated so it's impossible to talk to an actual human being to find out why they say they tried to deliver when they didn't. I'd heard Yodel were bad but had no personal experience of them until now. Unfortunately I did not get to choose the courier as this is an Amazon order. I will avoid any future supplier that uses this firm (I can't call them an organisation, because that would give the impression that they organise something). I'm very angry.