Myyodel 

arrived with my package earlier than should've so i wasn't in, the next day i tracked my package all day, the took it off their site and claimed i refused my own package, now waiting for it to be re-delivered.

I used the online chat this morning i asked yr agent Liam if he could see where my parcel was and due , he gave me excellent info very explanatory and my parcel is getting delivered today !
One 😬 customer !

I had a parcel arriving with yodel but was worried about it arriving as my postbox is small. I spoke to Yodel on the live chat and managed to get an alternative safe place for the parcel in case a delivery couldn't be made. Lorna helped me and was really helpful, my parcel was successfully delivered!

I contacted Yodel Wednesday to find out where my parcel was and I was assured it would be delivered that night by 9pm. Well I suppose I shouldn't be surprised that its Friday evening and I still do not have my delivery. Trying to explain to a 10 year old that even when a company says they will deliver something they sometimes do not has been an experience. Its totally rubbish service and I am beginning to wonder where it is and who has it as my "update" has remained the same online for over a week!!!! I seriously hope that someone isn't enjoying my son's football boots rather than him :-(

Terrible service. Used once or twice in the past to send ebay items, some of which were very badly battered in transit according to customers.

Recently got sent a parcel via Yodel's 24 hour service. Didn't turn up. Spoke to a customer service representative who told me that she didn't know where it was or when it would be delivered. 3 days later, still no parcel.

Summary: just don't bother. Pay the extra for a decent courier.

Waited all day for delivery then at 6.45pm the tracking notes say Delivery attempted, No access to property.
No card was left and no body called at the door. Looked out for delivery vans, which I noticed other people in my block of flats getting deliveries from other courier vans. No Yodel vans. I wasted a whole day now waiting. Our item was bought from Argos who I will now ask for a full refund as I'm fed up with chasing up things when things go wrong. I'm usually easy going but no more. If I could give zero stars I would.

I ordered a parcel with MAC Cosmetics, to my dismay they unfortunately use Yodel as their delivery company. Whilst I have promised myself in the past to avoid Yodel like the plague, I decide that perhaps I would give them the benefit of the doubt and try once again. Why oh why did I make this terrible mistake.

My parcel was dispatched promptly from MAC and received in the early hours of 2nd Jan, where it apparently went out for delivery later on that day. No sign of the parcel that day and when I track the parcel it first says 'Delivery attempted, no access to property' at 2pm. Le sigh. I then log on later to rearrange my delivery to see a further update at 5.06pm of 'Delivery not attempted'. Hmm, well that is strange, I am getting to conflicting messages here, which one is it? Either way, I think I will just rearrange the delivery. Oh no, don't be silly. As my delivery has been marked as not attempted, I cannot rearrange the delivery. Right ok then.

Monday morning rolls around and I expect it to be out for delivery. No further update. Of course. As I am still unable to rearrange the delivery, on Tuesday I get in contact with the social team on Twitter, who promptly follow me, ask me to DM my parcel number and say they are 'on the case'. I receive confirmation that they are looking in to it and will be back to me shortly.

It's now be two days of constant chasing on Twitter, for which I am told repeatedly that they are contacting the depot to get this sorted out for me. Still no further update or news, and still no parcel. Great.

You may ask why I am going through Twitter, why not just simply give them a call, you say? Well, good luck calling them when the only option is to communicate with an automated machine, who does not recognise the problem that no-one seems to know where my parcel is.

So, nearly a week later, after constant chasing on Twitter and futile attempts at speaking to someone on the phone I am starting to lose my cool. I just tracked my parcel to see a new update. My parcel was delivered at 8pm on 2nd Jan. Well, considering this is a business address, there is no way in hell it was delivered then. Also, this new update was not there as of an hour ago. So now I am faced with the overwhelming evidence that I am being lied to. Yodel, I simply ask you - where is my parcel?

I think the most frustrating part is that Yodel have made it seemingly impossible to talk to a human, to get any sort of help or response from them. And they are now lying to me. I would really like someone to resolve this as soon as possible.

Safe to say I will never want to use these clowns ever ever ever again, and I highly recommend that anyone reading this avoids the plague. Or a super disgusting mega plague, because trust me, you should never ever go near them.

My son sent me flowers etc for my birthday today via Moonpig and although tracking states out for delivery 8.40am Southampton - GUESS WHAT - NO DELIVERY - this is the 2nd time in weeks that I have received very bad service from myyodel - a carpet runner due to be delivered AGAIN stating out for delivery was NOT delivered on that day - it is about time that you got your house in order as soon you will have NO CUSTOMERS

Worst delivery company ever used. Waited for my parcel said it had been loaded into van and was on its way, gets to half 8 (pm) call the company and a lady tells me sometimes they get delayed and it will be there. Gets to 10 PM And I check my order to find they have updated it saying it has been returned to the warehouse and delivery was not attempted!! Absolutely disgusted 14hours to deliver a parcel and they couldn't even do that!!

I have read the negative reviews, yet I have always found my yodel delivery man to be pleasant cheery and always helpful. When a Christmas present with a picture on the front of the box was delivered the man tactfully asked my son if mum or dad was in. That's what I call service!
I noticed the bad reviews were mostly down south. Am pleased I am in Cumbria.

Worse company ever avoid!!! Customers service sucks. Chat doesnt work. My parcel has been missing for week now. They keep on saying will get back within 24 hours and they dont. RUDE!

For 2 consecutive days Myyodel states it attempted to deliver my parcels and allege there was 'no access to property'. This is untrue and I am frustrated that I have waited at home and wasted 2 days. Interestingly whilst watching the car parking area to my flat waiting for Myyodel to arrive, my neighbours received deliveries from John Lewis, Argos, UPS, Tesco and Sainsburys... I wonder how these companies gained access when on 2 separate occasions with 2 separate drivers Myyodel were unsuccessful... Or just extremely incompetent in my opinion. Avoid this company at all costs, they are shambolic.

Ordered on Friday, here it is on Monday, it came at lunch time.
Brilliant, didn't think it would make it before Christmas. Especially after reading reviews.
Maybe it was just good luck

Poor service! The tracking details are a load of nonsense as well. Despatched from one service centre on the 9th and only received at the next service centre on the 13th. Is that how long it takes to drive from one centre to the other? The worst thing is this service centre is not even my local so I suppose I will have to wait another 4 days for it to get to the next do I? The delivery was supposed to be 24hrs!!!

contacted Yodel via "chat". Merriam came over as being very polite and I assume she has done her best to ease problem . an e-mail to advise a confirmed delivery date would be appreciated

Can you please explain how you vet your drivers.??????
had a delivery on Sunday ,and the driver did not even have the decency to knock just came round the back of my house and hung the parcel on the back door. THEN GOT ABUSIVE
plus complain too bhs and I am still waiting for the phone call from Yodel.
THATS SAYS IT ALL ABOUT THIS COMPANY

I've had many items delivered by Yodel. Not once has any delivery been smooth. I dread seeing their name on item invoices because I know now it will mean calling, emailing, waiting, waiting, calling, emailing waiting and more waiting. Nobody responds, and if you finally get a number to a depot, they're just rude and couldn't care less. Many a birthday has been ruined by this company losing items or running late etc.

Currently waiting on an item which is already late, it was supposed to be here today and apparently hasn't even been collected by Yodel from the retailer yet - Why expect any more than that from a delivery service that seemingly struggles to deliver. I've no expectations anymore and to be honest, I can't even say I'm angry at their poor service. It's happened so many times it's almost laughable. 2 Stars is generous!

Your Open*( parcel) Delivery Even Later!!!!!
Absolutely useless!
This firm have never ever delivered on time!
track your parcel and your told delivery was attempted and you was out! strangely no card is left,,,,probably because the driver hasn't even entered your town! Absolute shower of Sh"t If you have a choice avoid them at all cost.

Another reason NOT to have anything to do with yodel

....this item was MEANT to have been delivered on
Delivery on Wednesday 3 December, 2014 to My Account Address
Original Delivery Date: 3 December, 2014

BUT for reasons known only to yodel it sat in the depot at Dartford,as you can see for the best part of FIVE DAYS, then a day after the due delivery date it made it on to a van, got driven round all day then for reasons that I have absolutely no idea about, it was taken back to the depot where it's sat for ANOTHER FIVE DAYS with no reason or rhyme as to why... My home is occupied 24hrs a day and there's ALWAYS someone available to receive deliveries.

The only discrepancy in the list below is that on the copy of the web page I saved it says,
Delivery not attempted Dartford service centre
04/12/14 17:40
so delivery wasn't even attempted.

4 December, 2014 17:55:00 Received off van
4 December, 2014 17:40:00 Not delivered
4 December, 2014 10:47:00 Loaded onto van
29 November, 2014 06:48:00 Received at Yodel Dartford
28 November, 2014 20:47:00 Received at SHAW HUB - Delivery DA11, route YOD7850
28 November, 2014 20:36:48 Despatched from warehouse Shaw
28 November, 2014 09:50:13 Order being processed at warehouse

I tried taking it up with Kandco by emailing customer services on Wednesday to see if they could shed any light on the matter, I got a reply late yesterday afternoon that after reading, it seems that it's my fault for accepting terms and conditions when I opened the account and I'm not allowed to disclose any of the reply either.

I can't do anything and it certainly feels like they won't or can't be bothered as I'm only a customer, it has however, definitely had a serious effect on my decisions as to whether I place any further orders.
So called "customer services" of KAY&CO proved they're not and couldn't give the proverbial **** never mind the fact that I've had orders from them that were delivered by Yodel AFTER placing this order.....

STILL NOT MUCH IMPROVEMENT!!

I sometimes wonder if they do things on purpose to wind people up, especially if they're always getting the truth written about them, less than a month after my last review they're at it again with another delivery that SHOULD HAVE been here today..... Somehow they managed to get it to NORTHAMPTON!!
Absolute Joke,they really are :)

Original Delivery Date: Thursday 8 January, 2015

Latest Tracking Information
7/01/2015 06:43 At incorrect depot Yodel Northampton

7/01/2015 06:43 Despatched from Yodel Northampton

7/01/2015 00:37
Received at Yodel Northampton

6/01/2015 15:43
Received at SHAW HUB
Delivery DA** route YOD***

This company has taken 7 days to deliver a parcel.... and it is still not delivered.....no-one knows where it is.... there is no way to track it or contact Yodel...... total rip off by a bunch of losers..... not recommended if you want anything delivered