Myyodel 

Waited in two days for a parcel for which I had paid a next day delivery premium. Got a text well after 9pm on the second night saying delivery attempted and card left. There was no card and I was no further than 20 ft from the front door all day. Now day 3 and no sign of the parcel. What a terrible disappointment.

We use them quite a lot and are aware of the huge amount of negative reviews about the company. I think that they must employ some really dodgy people, but every time we book a collection its the same guy who is friendly and reliable, and we have never had any complaints about stuff not arriving, or being in bad shape when it does. So, if you live in Frome then I can recommend them. But it seems that elsewhere YMMV

Paid extra for next day delivery, booked a day off annual leave and waited all day. Sent couriers number by text called it several times no answer. All a sudden at 19:45 website tracker update as no access. Spoke to countless advisors finally put through to a team leader who promised delivery first thing next day (a day late). Next day no update on website and told will be delivered but no. Guarantee what time. Called again few hours later I'm told the Parcel is missing in the hub and will be delivered MONDAY!!!! advisor refused to transfer me manager as no one "there" refused to put me in on hold as there had "masses of customers waiting and could hold up line" after a few pleas the advisor put the phone down on me. Such a frustrating untrustworthy and deceptive service provider. I wish the govt never privatised the mail system.. I have cctv which I have checked to confirm I'm not losing the plot. I STRONGLY RECOMMEND THAT YODEL ARE AVOIDED!!!

I had been home all day and hadn't received a parcel although had several e-mails and texts that it had been delivered. Curious and strange but I decided to investigate a little further. I spoke to customer service who was an extremely delightful robot of a human being who told me that it was delivered to a lovely Annie** and then proceeded to tell me to simply 'check the website for more information'. I'm sorry which website? OH thank you, yes, please just simply proceed to hang up on me. I love the dull monotonous drone of the line going dead.

However, my patience runs strong and long like the River Nile, and I scheduled a re-delivery. MyYodel attempted a re-delivery; please highlight and underline the word 'attempted'. I rang the delivery driver's number (which they provided me in an e-mail). Boy, what a lovely surprise to be greeted by a lovely man shouting 'WHO ARE YOU?' and 'WHAT THIS' repetitively on the phone while I asked about my parcel. His lovely wife shouting at him in the background was a great addition to this lovely and humorous experience.

What a great weekend waiting around for a parcel that never was. I'm sure everyone else who has my parcel is having a great time wearing some women's blouses. Perhaps there is one positive note, myYodel always informs you about the whereabouts of your parcel, or more aptly put where your parcel is not.

I had a text to say my parcel would be delivered within the next two days. I tracked it online and it stated that it had been delivered to my neighbour. I had been in all day but I also happen to know that my neighbour is away. A couple of hours later there's a knock on the door. Someone who lives on the other side of town had my delivery - after signing for it he noticed it wasn't the right name, road or postcode and brought it round himself. Thank goodness for honest people, because Yodel are a bunch of cowboys.

Placed an order online Sunday evening & paid £5.99 for next day delivery which should have been Tuesday, my order was dispatched on time & the tracking info emailed to me

Tue- tracking info says my parcel is out for delivery with the courier so i waited in ALL day as the delivery slot was any time upto 9pm.....It never arrives

Wed- Phoned Yodel in the morning & was told my parcel was GUARANTEED to be delivered today as it was out with the courier .... Nothing arrived

Thu- Contacted Yodel AGAIN & was told my parcel had been sent out with the wrong courier today so wouldn't be delivered but would TRY to get it delivered on Friday

Fri- Contacted Yodel 1st thing this morning & was told my item would DEFFO be delivered today as it was out with the courier.....7.30pm nothing had arrived so i contacted Yodel AGAIN!!!! and was told my parcel was delayed at the depot!! how can it be delayed at the depot if it's "supposedly" in the back of my couriers van??? anyway i was told it would be delivered Saturday before 5pm

Sat- Had a long chat today with a customer services advisor from Yodel who told me my item was out with the courier & should be delivered by 5pm......guess what.....it's now 8.30pm & STILL NOTHING HAS ARRIVED!!!!!!, Yodel have told me someone will be contacting me by telephone to discuss the issue, I feel like i might go insane at this point

Sun- NO TELEPHONE CALL suprise suprise!! contacted Yodel on live chat AGAIN to be told i should contact the sender as my item is LOST IN TRANSIT!!!!!!!!!!!!!!!!!!! AAAAAAAAARRRRRGGGGG


As you can see this has just been a NIGHTMARE, by far the worst delivery experience iv ever had, how this company get contracts from large companies is just beyond me, im NEVER EVER going to buy from a store which uses Yodel as the courier, just finished reading an article saying Yodel have been VOTED THE WORST COURIER COMPANY IN THE UK FOR THE SECOND YEAR IN A ROW in the moneysavingexpert poll....i can see why!!!

What a waste of time get a text we have tried to deliver but no one in left a card been in all day no card and no parcel !

I may be missing something here,but when i think of a 'safe place' i think of porches and out of sight places,NOT outside by the front door!!.
To clarify,i arrived home from work today to find a parcel the size of a microwave practically sat on show to the whole world!.
The card that had been left said,the parcel was in 'a safe location' ie; front door?.It was in fact by the front door,but in a large hole, partially hidden (and i use that in the very loosest of term`s) under a bare hedge.

What the hell is safe about that?.

I really would like to know what Yodel`s safe place policy is that they elude to on their card,because obviously their staff have`nt the faintest idea either.

Absolutely woeful..............

Whenever I am getting deliveries made by this company, I am always disappointed. Ordered an item for next day (Tuesday, 18/11/14) - haven't received anything yet and it's Wednesday today.
Customer service team can't help, because their systems are not working... They only gave me the drivers contact number. I have contacted him - no reply.
Awful, awful, awful.

I had an excellent service with Yodel and when went on to the chat service just to enquire if my parcel had been delivered, the customer service agent Rob, answered all my questions quickly and expertly. I have had parcels delivered by Yodel in past and have never had any problems with them.

My wife was anticipating delivery of a parcel from BHS. When I answered the door, on her behalf, the parcel was on the ground with nothing apparently wrong with it. I signed the machine thrust under my face, passed a friendly comment to the van driver but got no reply. He left hurriedly, got into his van and drove off. I picked up the parcel and it was immediately obvious the bottom of the parcel was wet and I thought perhaps if had been set down in rain water. Getting the parcel into he house it was obvious a beer bottle in the parcel had broken, run through and contents of the parcel and the bottom of the parcel was on the verge of disintegrating.
The van driver had done well to get the parcel to the house and put it on the ground in one piece. It would have been obvious to the him there was a serious fault with it and should never have been delivered to my address. Not only was this sneaky but dishonest.
Fortunately some 30 minutes at the telephone with various BHS departments resulted in being refunded the cost of the damaged goods.

Horrendous service. My parcel was apparently left in my porch yet I don't have a porch. Now I am left out of pocket due to their mistake!!!! Would avoid using this company at all costs!!!

i pay for 48 hours service.Package was colected at tuesday 11 november 2014.Package was twice out of delivery with courier .In thursday first time and again on the saturday .Still not deliver my package!Now they say will be on monday!!Somebody shut control them waste my money and time.poor service and poor online customer service!!

I was in all day waiting for this rubbish company to come along and deliver my parcel when they sent me the message to say they are on their way I got another message from them stating that they had been and had left a calling card their was no knock at my door and their was certainly no calling card left it seems like they must choose where they want to go and if they can't be bothered to get to you you get marked down as SORRY we missed you ! Liers !!

I am furious with the sub-standard service from MYYodel.
They were due to delivery a package for me from Achica on Tuesday 4th November. My partner was in all day looking out for it. I got a text from them to say it had been delivered, so I checked with my partner and he said it had not. I asked him to check outside again and also next door at number 2 as know one was in, he got back to me again and said NO, there was no delivery. I then spent over half an hour trying to contact MYYodel to try and contact the driver and return to where he delivered the package and deliver it correctly. This was impossible!!!! You can not get hold of your local depot. I called customer service twice on premium numbers!!! They confirmed that they could not put me through to the Norwich depot or the driver, they could only email the depot. I asked them to mark the email urgent and gave them my telephone number so that they could call me back. Surprise surprise no one phoned me back or contacted me in anyway! I also spent over 15 minutes to someone on your online chat, which was also useless as they could only email the depot! And I still did not get a reply. It wasn't until much later after hours of stressing that I got home and someone that lives in my close brought the package to me and said for some reason it had been left in his porch with a calling card?????? WTF??? All I can say is thank goodness that I have an honest neighbour otherwise I would be without the goods that I paid for!!!! I contacted Achica and told them what happened and they contacted MyYodel and all they said was that the driver has GPS tracking in his vehicle and that it confirms he delivered to my address. Now how WRONG is that!!! You may have delivered in my road but it was NOT my house you delivered too. This has happened before, last time you delivered over £200 of goods to a caravan park five minutes from me and again if it wasn't for a good honest person who saw my mobile number on the outside of one of the packages and then rang me to say she had a couple of packages for me I would of never of got them!! You have a serious problem on your hands and you need to get drivers that deliver to the right address.
If you have any decency you will make contact with me and apologise, although I have very little doubt that you will even acknowledge this complaint.

Received email to say urgent parcel was to be delivered today by My Yodel between 7.00am - 9.00pm. Got up as 6.30am and waited in all day, went on tracking and shocked to read "no one in to accept parcel, card left" this is a total lie and I have 3 witnesses to prove no one came or left any card. Rang Yodel at a cost of over £6.00 to myself and informed that they would endeavour to deliver tomorrow between 7.00am - 9.00pm. Requested a manager ring me - never received a phone call from them. I am now expected to wait in a second day for My Yodel when it is their employee who has been dishonest and never tried to deliver parcel.

In all day and nothing but yodel says you left a card....why the hell do Argos use this site.

This company has got to be the worst. The driver in my area actually lies. Says he's left a parcel in porch and it's been delivered, when he hasn't but has actually driven off with my case of wine (I know, I saw it). No one ever rings back from customer service and after 1 day, you can't contact them. They dump the call! Have no idea why anyone uses them. Two non deliveries and 1 stolen parcel in one week.

The reason I used the heading unbelievable is because the driver told me he had started that morning at 7am and was not going home till he had delivered all of his parcels mine was last but 2 and this was 6pm so a long day for him.Top marks he is a credit to the company.Thank You.

I received an email on 23/10/14 stating that delivery had been attempted. I was prompted to click an enclosed link to reschedule; I did this & received a confirmation email stating that my parcel would be delivered on the Saturday.
I waited in all day Saturday & it didn't arrive!
I come home from work on Monday to find a missed you card; the only one I have received. So, I call the service centre & explain the situation & I was assured that my parcel would be delivered today (Wednesday).
Just so I know I'm not wasting more time sitting at home waiting, I use the automated tracking service (the online one stated my postcode was incorrect). This tells me that my parcel was delivered on Saturday & was left in the porch.....I don't have a bloody porch!
So, I call customer services AGAIN! I have just been told that my parcel is still in the local depot but her cannot tell me why is wasn't delivered on Saturday as I requested or today as I was informed yesterday!
Also, the driver has left the wrong card with the wrong tracking number on & states that he attempted to leave it with my neighbour who refused! This is a lie as I have asked!
I have been told that according to their system, delivery has been attempted 4 times.....yet I still only have one card & that in order to get my parcel I have to collect it from 30 miles away!
Absolutely disgusting service!