Myyodel 

My parcel arrived from USA and was given to yodel for onward delivery they had it for over 2 weeks during which time they repeatedly reported on the tracking that delivery was attempted and address was wrong. I contacted the hub that received the parcel from the USA and gave them explicit instructions on how to find us and a telephone number to contact they passed the info to yodel the same day. 7 days later yodel returned my parcel to the USA as undeliverable. When I contacted them they denied receiving the information until the hub said they had proof that yodel received the information and had acknowledged receipt,all be it 5 days later. Then they suddenly owned up to having received the information and said they didn't know why they hadn't acted on it! I have emailed them to complain and no reply. All I got from customer services was "we can't do anything about it now contact your seller in the USA and get them to resend it" when asked why they had failed to deliver even with explicit instructions their reply was " email us and complain and we will look into it" but no response to emails.
They should be shut down for obtaining money by deception!!!
Eric Cleary

This service is absolutely rubbish! When someone pays for special delivery that's is what they expect, buy this service does not meet that expectation! I received a card saying they tried to deliver my parcel three times which is a lie because on one of the days that they said they tried to deliver someone was home and no one showed up! I won't be using this service again!

One again I had to contact Dani, from the Yodel social media team. To help me getting my parcel delivered.

My parcel was then delivered next day. Thanks Dani :-) I would highly recommend contacting the socal media team if having problems with a Yodel delivery.

First and last time with them. Customer service is rubbish, they can't find any address in UK and just sent email that they tried but it's just lie. Never ever with Yodel.

Unbelievably incompetent!
Waited in all day for my 'next day delivery' and at 5.27pm their website is updated with 'Delivery attempted, call card left'. I called within ten minutes to get Yodel to contact their driver for redelivery. Surely he could not have been far away! Drivers 'do not carry phones' said the Yodel customer support advisor and I could hear the amusement in his voice!
My seat looks out over my gravel drive so I see all comings and goings. Yodel did not attempt a delivery they just lied. Chased eBuyer and Yodel all the next day and a battered rental van finally arrives at 4.35pm with my delivery.
eBuyers attempt to get information out of Yodel failed as 'Yodels systems were down'!
Why does a good company like eBuyer damage their own reputation by using such amateurs.
Tracking Number: JJD0002218201646732 if Yodel want to follow this up before they go out of business!

what a waste of time ....................

Another bad experience for the collection of experiences with Yodel.

They delivered a parcel earlier today, I say delivered but that's stretching it. So I've been in all day, I check my email and it says "Delivered safely at 10:30am between the blue and brown bin". First problem with that, there's no bins outside the house, second problem being I was *IN* all day so a simple knock would have been nice, not to mention the so-called card you left.

Anyway it was delivered to an entirely different property somewhere on the street. This I learned after calling "customer support" and having them basically give me NO words of comfort, offer ZERO reimbursement for the lost package and simply palming me off to the driver. So I had to scan the entire road for the parcel in question. Luckily, some 2 hours after "delivery" it was still there and recovered. But NO thanks to Yodel.

If you know your favourite website is delivering with Yodel, stop buying from them immediately and email them asking that they stop using this so-called delivery service. It's not getting better, it's getting worse. You WILL experience something like this sooner or later.

Have just found my parcel delivered to the WRONG address! It has been there four days left outside in the torrential rain, thus soaking wet!!!
Our post man found it outside. It should have been delivered and left in our front porch. What is wrong with you people ??????

They say left parcel on back porch I say I don't have a back porch they say been back to check left in right address I say I haven't been out since last tues ? As for amazon total waste of time

Parcel was claimed to be delivered at 17:47pm but that was a lie considering I was waiting outside for the delivery driver. Also as this is a work address there is cctv to prove that there was no attempt to drop. As it did state it may be delivered up till 9pm i decided to re visit the work area at this time to see if it had been left and shock! Still nothing.

Worst courier there is out there, useless drivers.

Can't even find a complaints helpline, paid for next day delivery for a reason and now I'm left without what I need.

Who ever the driver is has stolen my parcel as I can 100% prove via cctv there was no attempt to drop off the parcel to the address

Would give no stars if I could!! So Waited in all day for my parcel to arrive and they then lied and said to me that they tried to deliver my parcel at 19.15 and they left a card which the didn't and they will try again tomorrow!! This is not good enough! So pissed off!! SORT IT OUT!!

Advertised to the whole street that my property was empty, don't even know where my parcel is, as it's not stated on card an card ID number don't even exist on the my yodel sight wtf

Awful. Customer service team have literally no idea what they are doing.

Yet again, Yodel think it is OK to leave parcels on your doorstep in full view of the street just because they left you card saying that the parcel was "in a safe place". Their service is awful; I avoid retailers using them such is my dislike of them.

I have had many a parcel delivered via Myyodel and have had no problems the drivers are always curtious and friendly guys, some times delivery can be by car but most of all its a large Van , with whom the driver knows which door to go to getting the parcel signed for and again friendly service given..Thank You Myyodel

I received an email and text stating that my items had been delivered when I hadn't got it. When going to look for it, I had I found it thrown randomly outside. It would be nice if you actually do your job description and simply ring my doorbell instead of being lazy. It's not a hard job! Appalling service.

Very pleased you delivered fast and on time.

Well mannered young man Neville delivered my parcel and was well worth a mention on your website.

Extremely polite courier,the parcel was heavy but he carried it down &set it where I asked.

Missed the parcel on attempt 1, no card left. In all day for attempt 2, no knock/doorbell; and no card left. In all day for attempt 3 (last chance), no knock/doorbell; and finally we receive a card to say its gone back to the warehouse 30 miles away. Less than impressed I ring customer services and eventually get through to a human. After some apologies its re-arranged for attempt 4, in all day, no knock/doorbell, no call even though they take a phone number and no card. On the phone to customer services again and told that the parcel hadn't even left the warehouse in the morning! Infuriating! Many more "wholehearted" apologies later and its time for attempt 5...in all day...no doorbell/knock/phonecall... After a minor stroke I picked myself off the floor and bring myself to call customer services. Many apologies and hold time later I find out that the parcel is now damaged...after 5 days in Yodels hands. They are refusing to resend it now and have requested the I, YES ME, let the retailer know, so that a new one can be sent via any company other than Yodel.
Yodel are a complete waste of time, money and effort. The sooner that companies stop using Yodel the better. Please do not use them.