Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
Company replied
Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
person was nice on the phone but I…
person was nice on the phone but I wasn't looking for any information about my medications. I already new everything I needed to know about my meds.
July 1, 2026
Reply from Zing Health
Thank you for your feedback, James. We're pleased to hear that our representative was helpful and courteous. We appreciate your comments and will use them to continue improving how we serve our members. Thank you for being a valued member of Zing Health!
Courtesy..
July 9, 2026
Reply from Zing Health
Thank you for your feedback, Gary/Jude. We're pleased to hear that you found our team courteous. We strive to provide an excellent experience for every member, and we're sorry if we fell short of your expectations in other areas. We appreciate your review and will continue working to improve the service we provide. Thank you for being a valued member of Zing Health.
Thanks for caring
Someone always call back to make sure the reason I called was taken care of. I like that.
July 1, 2026
Reply from Zing Health
Thank you for your kind feedback, Lisa. We're delighted to hear that our follow-up calls have made a positive difference in your experience. Ensuring our members' needs are fully addressed is important to us, and we're glad you appreciate the extra care our team provides. Thank you for being a valued member of Zing Health!
Everything has gone…
Everything has gone smoothly.communication have been great . I greatly appreciate the services being provided.
July 1, 2026
Reply from Zing Health
Thank you for your kind feedback, James. We're delighted to hear that everything has gone smoothly and that our communication has met your expectations. Providing excellent service and support to our members is our top priority, and we truly appreciate your recognition of our efforts. Thank you for being a valued member of Zing Health
My experience is great
My experience is great. I feel comfortable with Zing and hopefully I can stay with them for as long as possible.
July 1, 2026
Reply from Zing Health
Thank you for your wonderful feedback, Glenn. We're delighted to hear that you've had a great experience and feel comfortable with Zing Health. Building lasting relationships with our members is important to us, and we're honored to be part of your healthcare journey. We appreciate your trust and look forward to continuing to serve you for years to come. Thank you for being a valued member of Zing Health!
I have had a positive experience with…
I have had a positive experience with everyone I have spoken with. I like my plan and feel as if Zing is truly concerned about positive outcomes for their members.
July 1, 2026
Reply from Zing Health
Thank you for your kind feedback, Dee. We're delighted to hear that you've had positive experiences with our team and that you're happy with your plan. Knowing that you feel supported and cared for means a great deal to us, as our goal is always to help our members achieve the best possible health outcomes. Thank you for your trust and for being a valued member of Zing Health!
I gave four stars because I couldn't…
I gave four stars because I couldn't reach my otc balance, but i was still able to talk with someone to get the information I needed. Which made me happy.
July 1, 2026
Reply from Zing Health
Thank you for your feedback. We apologize for the difficulty you experienced when trying to access your OTC balance. We're glad that you were able to connect with one of our representatives and get the information you needed. Your comments help us identify opportunities to improve our member experience, and we appreciate you taking the time to share them. Thank you for being a valued Zing Health member!
Reply from Zing Health
Thank you for your 5-star review! We're thrilled to hear that you've had such a positive experience. Providing excellent service and support to our members is our top priority, and your feedback means a great deal to us. Thank you for being a valued member of Zing Health!
I have request from my cardiologist for…
I have request from my cardiologist for some tests to be done. You people have not approved of them yet. Why? And its been awhile since the request was sent.
Why is it tak I ng so long to approve them. I might just change to a insurance that is more responsible.
July 10, 2026
Reply from Zing Health
Thank you for your feedback. We apologize for the frustration caused by the delay. We understand how important these tests are, and we would like the opportunity to learn more about your situation. A member of our team will follow up to gather additional information and assist in any way we can. Thank you for bringing this to our attention.
Good Veryyy
July 1, 2026
Reply from Zing Health
Thank you for your review, Leonard! We're delighted to hear that you had a very good experience. We appreciate your feedback and thank you for being a valued member of Zing Health. We look forward to continuing to serve you!
Reply from Zing Health
Thank you for your feedback, Edmond. We appreciate you taking the time to leave a review. If there is anything we can do to better support you or if you have questions about your plan, please don't hesitate to reach out. We're here to help and value your membership with Zing Health.
Reply from Zing Health
Thank you for taking the time to leave a review, Melvin. We appreciate your feedback and are grateful to have you as a valued member of Zing Health. If you ever have questions or need assistance, we're here to help. Thank you for choosing Zing Health!
Customer service
When I call customer service I can’t ever understand what the customer service representative is saying, I have ask can you repeat that. They speak with broken English and they get angry with you when you ask them to slow down because you’re not understanding what they are trying to say. If I ask to speak with someone who speaks English they hang up on you.
I get special needs and otc but when I want to get something I never know if it’s covered. If you order by mail everything is 4 times more money, if I shop at Walmart it’s so much cheaper
July 1, 2026
Reply from Zing Health
Thank you for your feedback, Pamela. We apologize for the difficulties you've experienced with Customer Service and understand how frustrating it can be when communication is unclear. We also appreciate your comments regarding OTC coverage and pricing. Your feedback is important to us, and a member of our team will reach out to learn more about your experience and see how we can best assist. Thank you for bringing these concerns to our attention.
Every time I call I get different…
Every time I call I get different information. When it’s time for me to switch I’m leaving this company. I requested the names of urologist and the representative gives me the names of psychiatrists.
July 1, 2026
Reply from Zing Health
Thank you for your feedback, Cyrina. We sincerely apologize for the inconsistent information and the frustration this has caused. We understand how important it is to receive accurate assistance, especially when searching for providers. Your experience does not reflect the level of service we strive to provide. A member of our team will reach out to learn more about your concerns and see how we can best assist. Thank you for bringing this to our attention.
Reply from Zing Health
Thank you for your kind words, Terry! Knowing that you feel cared for means a great deal to us. Supporting our members' health and well-being is at the heart of everything we do, and we’re grateful for the trust you place in us.
Thank you for being the best part of Zing Health!
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback! We’re pleased to hear that your payment experience has been smooth and hassle-free. We appreciate you taking the time to share your experience and thank you for being a valued member.
– The Zing Health Team
I'm so thankful to find Zing insurance…
I'm so thankful to find Zing insurance company,i thank God every day, i'm new & well please, every one i spoke to very nice , polite , i could always depend on them
July 1, 2026
Reply from Zing Health
Thank you for your kind words! We’re delighted to hear that you’ve had such a positive experience with Zing Health. Providing friendly, dependable service is our goal, and we’re grateful for the trust you’ve placed in us. Thank you for choosing Zing Health, and welcome to the family!
– The Zing Health Team
Customer service was done right
July 1, 2026
Reply from Zing Health
Thank you for your kind words! We're delighted to hear that you had a positive customer service experience. Providing exceptional service and support to our members is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Zing Health! 💙
No problems yet!
July 1, 2026
Reply from Zing Health
Thank you for your review! We're happy to hear that your experience with Zing Health has been problem-free so far. We appreciate you taking the time to share your feedback and are committed to continuing to provide you with the service and support you deserve. Thank you for being a valued member! 💙
Difficult to Get Answers
When I call Zing for relatively simple questions (e.g., otc debit card), I have to navigate through a series of annoying prompts and when I am finally connected to a live agent, that person rarely has the information I need. I am then placed on hold while the agent consults with colleagues.
July 1, 2026
Reply from Zing Health
Thank you for taking the time to share your feedback, Donald. We sincerely apologize for the frustration you've experienced when contacting us. We understand how important it is to get timely and accurate answers to your questions without having to navigate multiple prompts or experience extended hold times. We truly appreciate you bringing this to our attention. Feedback like yours helps us identify opportunities to improve our processes, training, and overall member experience so that getting the information you need is as smooth and efficient as possible. Thank you for helping us improve, and for being a valued Zing Health member.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.