Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
Company replied
Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been happy so far with my…
I have been happy so far with my coverage. Especially with my meds and the extra allowance with food etc.
July 1, 2026
Reply from Zing Health
Thank you for your review! We're delighted to hear you've been happy with your coverage, especially your prescription benefits and extra allowance. We appreciate your feedback and thank you for choosing Zing Health! 💙
Very responsive and encouraging
July 1, 2026
Reply from Zing Health
Thank you for your kind words, Leo! We’re delighted to hear that you found our team responsive and encouraging. Providing timely support and a positive experience for our members is always our goal. We truly appreciate you taking the time to share your feedback and thank you for choosing Zing Health.
– The Zing Health Team
Hard to understand representative
Hard to understand representative. They make you feel like you’re bothering them. Incorrect information on site
July 1, 2026
Reply from Zing Health
Thank you for your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. Providing clear, helpful service and accurate information is important to us, and we'll use your feedback to help improve. A member of our team will also reach out to see if any additional assistance is needed.
– The Zing Health Team
I don't like the automatic service &…
I don't like the automatic service & when I call about my plan they give me the run around.
July 1, 2026
Reply from Zing Health
Thank you for your feedback, Tequila. We’re sorry to hear about your experience. We strive to provide clear, efficient service and understand how frustrating it can be when you’re unable to get the answers you need. A member of our team will reach out to see if additional assistance is needed and to help address your concerns.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, Martha! We're glad to hear that our phone representatives were helpful and knowledgeable. Providing excellent service and support to our members is our top priority. We appreciate you taking the time to share your experience.
– The Zing Health Team
I needed a person
I needed a person. So, getting out of the automated " help" was a huge pain in the butt-
July 1, 2026
Reply from Zing Health
Thank you for your feedback, DeAnna. We’re sorry to hear that reaching a live representative was frustrating. We understand the importance of speaking with a person when you have questions about your healthcare coverage. I will be reaching out to ensure all of your questions have been answered and to see if any additional assistance is needed. I will also share your experience for improvement processes.
– The Zing Health Team
Zing is easy to use and offers many…
Zing is easy to use and offers many desirable services, including Teledoc and free delivery on Perscriptions.
Thanks for a great service.
June 29, 2026
Reply from Zing Health
Thank you for your kind feedback, Shirley! We're delighted to hear that you're enjoying the convenience of your Zing Health plan, including Teladoc services and prescription delivery. We appreciate your support and thank you for choosing Zing Health.
– The Zing Health Team
My wife has been trying to discontinue…
My wife has been trying to discontinue her coverage for months. We are so disappointed because we keep getting the run around. We will never ever recommend this insurance to anyone
July 1, 2026
Reply from Zing Health
Thank you for your feedback, Dwayne. We’re sorry to hear about your experience. A member of our team will reach out to gather more information and see how we can best assist with your wife's coverage concerns.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, John. We’re sorry to hear about your experience and understand how frustrating it can be when you're trying to access care, especially as a new member. A member of our team will reach out to learn more about your situation and help connect you with the care and support you need.
– The Zing Health Team
The young lady did a wonderful job…
The young lady did a wonderful job helping organize my closets in my apartment. She gave awesome suggestions that made things much easier for me.
July 1, 2026
Reply from Zing Health
Thank you for your feedback, Crystal! We're delighted to hear that you had such a positive experience. It's wonderful to know that the assistance and organization tips helped make things easier for you. We appreciate you taking the time to share your experience.
– The Zing Health Team
Reply from Zing Health
Thank you for your review and for being the best part of Zing Health! We appreciate your feedback. While there is not currently a comprehensive list of approved items for in-store shopping, we do offer a mail-order grocery catalog and an app that can help identify eligible items and make shopping easier. Please give us a call—we would be happy to provide more information and assistance. I can also send some helpful tips via email to help you get the most out of your benefits. Thank you for choosing Zing Health!
– The Zing Health Team
I have had some real bad experience…
I have had some real bad experience with this company inexcusable but I have had a few good experience.
In my opinion, there are too many people that you have to talk to and with my experience today, Care marks was very excellent
June 29, 2026
Reply from Zing Health
Thank you for your honest feedback. We're truly sorry to hear that you've had some experiences that left you feeling disappointed. That's never the experience we want for our members. At the same time, we're grateful that you also recognized some positive interactions along the way.
Your feedback matters, and we use it to improve. If there's anything we can do to help, we'd welcome the opportunity to learn more and make things right.
Thank you for being a valued member and the best part of Zing Health.
– The Zing Health Team
Uses worst network n med supplies late…
Uses worst network n med supplies late n hospital are too far not good or on time service just a big disappointment.going to switch as as I can
July 1, 2026
Reply from Zing Health
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration. We would like the opportunity to learn more about your concerns regarding access to care and medical supplies. A member of our team will reach out to see how we can help.
– The Zing Health Team
Hello honestly this is the worst, health…
Hello honestly this is the worst health coverage I have ever experienced. Before and during my enrollment to this Medicare advantage plan, I was told my medication were covered, but you neglected to point out the very high deductible that needs to be met, so I now pay out of pocket for medication I never paid when I was offered just Medicare. Also when I call your customer service people are not knowledgeable or empathic, of any of the benefits you provide. Like the so called Spending account card never worked at all. And CSR could only report that the card is active, not useful at all when I tried to get kleenex or over the counter pain medication Tylenol. So there's many more mishaps unfortunately l have a life. Thanks for listening Colleen Coutre
July 1, 2026
Reply from Zing Health
Thank you for your feedback. I sincerely apologize that your experience has not met your expectations. I would appreciate the opportunity to follow up with you, gather more information, and work with the appropriate departments to see how we can best help address your concerns.
We truly value your feedback and hope to make your experience a better one. Thank you for being a part of Zing Health and for giving us the opportunity to improve.
– The Zing Health Team
So far Zing has been fabulous!
July 1, 2026
Reply from Zing Health
Thank you for your kind words! We're thrilled to hear that your experience with Zing Health has been fabulous so far. Providing excellent service and support to our members is our top priority, and we appreciate you taking the time to share your feedback.
Thank you for being the best part of Zing Health!
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, Theresa! We're glad to hear that everyone you interacted with was kind and helpful. Providing friendly, caring service is important to us, and we appreciate you taking the time to share your experience.
– The Zing Health Team
The Customer Service Rep was very…
The Customer Service Rep was very helpful, with my annual phone review in June 2026. We even set up my next annual exam this month, July 22nd, with Oak St Clinic, Rosedale Park,MI. She gave me the opportunity to ask any questions I might have had.
July 1, 2026
Reply from Zing Health
Thank you for sharing your experience, Elizabeth! We're delighted to hear that our Customer Service Representative was able to assist you with your annual review, answer your questions, and help coordinate your upcoming appointment. Providing personalized support and helping our members stay on top of their healthcare needs is what we strive for every day.
Thank you for being a valued member and the best part of Zing Health!
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback! We're so glad to hear that you've found our team helpful. Providing caring and supportive service is what we strive for every day, and we appreciate you taking the time to share your experience.
Thank you for being the best part of Zing Health!
– The Zing Health Team
Reply from Zing Health
Thank you for your kind words, Hugh! We're thrilled to hear that our team was able to provide the information and support you needed. Helping our members with their questions and concerns is what we strive for every day.
Thank you for being the best part of Zing Health!
– The Zing Health Team
That i could count on my ride to get me to my appointment safely and on time
I'm happy that my ride was on time and got me to my appointment safely. And my return ride was quick to pick me up and get me home safe.
July 1, 2026
Reply from Zing Health
Thank you for sharing your experience, Richard! We're delighted to hear that your transportation arrived on time, got you to your appointment safely, and that your return ride was just as smooth. Reliable transportation is an important part of accessing healthcare, and we're glad we could help make your trip stress-free.
Thank you for your feedback and for being the best part of Zing Health!
– The Zing Health Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.