NAC Reviews 

30,736
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting the helpfulness and positive attitude of the staff. The booking process is consistently easy and straightforward, with many appreciating clear communication and prompt scheduling. Engineers are often commended for their expertise, politeness, and ability to quickly diagnose and resolve issues, saving costs. However, some people experienced issues where repairs were not successfully completed on the first visit, resulting in appliances remaining broken or needing further attention. A few customers also reported dissatisfaction with communication regarding unresolved problems or difficulties in obtaining refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency and professionalism of the... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their politeness,... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction after repairs,... See more

Booking process

Customers consistently report positive experiences with the booking process, describing it as easy, simple,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang NAC and booked an appointment through the lovely Lisa who was very friendly. The engineer, Alan, who was polite and professional. arrived sooner than anticipated and sorted out my washing machi... See more

Company replied

Rated 5 out of 5 stars

Danny was very polite and obviously knew what he was doing. I have to say his mobile rang at least 10 times during his visit with work related queries from other engineers. I don't know how he kept... See more

Company replied

Rated 5 out of 5 stars

The engineer was very helpful in providing useful advice for what to look out for on our cooker. Advised against a service which was good, stated our cooker did not need it, saving on costs. Expla... See more

Company replied

Rated 5 out of 5 stars

Super fast service, very professional, highly recommend. Neil got to the problem very quickly & sorted out the spares straight away. With 40 years in engineering it’s hard to find people with suc... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(30,736)

8,720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

great service

We were really pleased with the service. Very easy to arrange on line, and really clear on pricing. They were later than they said confirming the initial allocated time slot, which meant we couldn’t accommodate it. But as soon as we let them know they were quick to rearrange to one that suited us. The person that came out to do the repair was very polite and clearly explained what they had done to fix the problem. They took time to check and make sure the dishwasher was fully functioning again, before leaving. I would use this company again.

July 14, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Successful appointment

It was very easy to book an appointment, the engineer rang to arrange a convenient time and he turned up when he said he would, all good. He fixed the problem and was very polite. Happy customer.

July 22, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 4 out of 5 stars

It was just a couple of days from my…

It was just a couple of days from my initial phone call to the engineer calling to check the fault on my fridge. He quickly found the fault but needed to order a part that took a couple of days. I was contacted when they had the part, arranged a time slot for the engineer to call and fit the part which he did quickly when he arrived without wasting time as his next call was about fourth five miles down the road. My fridge is now working as it should so hopefully it will give me a few more years good service.

July 21, 2026
Unprompted review
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Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great experience with Lisa

Great experience with Lisa. She explained everything clearly and I was able to book an appointment for the next working day. Very happy with my experience.

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Friendly and very helpful engineer

Friendly and very helpful engineer. Prompt service. would recommend them

July 21, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Easy

Easy, quick and friendly

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Sarah was very personable and extremely…

Sarah was very personable and extremely helpful

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Quick & excellent service

Lovely lady I spoke to when ringing the company. She organised an engineer to visit on an agreed day!! Excellent service

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Couldn't have been better in every way.

Couldn't have been better in every way.
Obliging operative, came promptly, solved the problem.

July 23, 2026
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Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Satisfied customer

The NAC customer adviser I spoke to when I needed to confirm the booking was very friendly and helpful and the engineer booked, Tim Hyde, was very helpful, efficient and knowledgeable. I would definitely recommend and use, if needed, again.

July 18, 2026
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Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fast & efficient service

Excellent contact from the team. Unfortunately my washing machine was unable to be fixed, but I was able to purchase a new machine and get installed the next day. Both engineers were fab. Would use again and recommend

July 15, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Operator was very professional

Operator was very professional, very confident the repair will be seamless

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

The engineer was efficient and sorted…

The engineer was efficient and sorted the problem straight away

July 22, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Found the site after an online search

Found the site after an online search. The telephone receptionist was courteous and helpful. Appointment booked for the following day for an engineer to visit to look at my mother's oven.
He actually called me a few hours later to say he was available to visit in the next half hour.
Oven mended that day.
A great service.

July 16, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 4 out of 5 stars

Very efficient service fron NAC

Very efficient service throughout the process of repairing our Neff dishwasher. Service engineer was polite and friendly and kept us informed on his arrival times. Using NAC for or first time, following our local service engineer's retirement came as a shock, regarding the costs. They were initially contacted as the telephone number was local to our area, but they are not a local company, which we like to support where possible. This fact would make us consider more carefully our options should we need a domestic appliance repair in the future. But for efficiency and speed of response, NAC were very good.

July 22, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great service,easy to book

Great service,easy to book.Dylan tbe engineer was helpful and professional.

July 21, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Making difficult times easier

Easy to book, simple to organise and a job well done in quick time.

Very pleased overall and although I hoe not to need another repair, if I do I know NAC will be my first choice

July 24, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great service

Engineer made contact and arrived to check machine. He was polite, friendly and professional. The whole process from me making the initial call to the engineer leaving was brilliant. Thank you.

July 23, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Fantastic

Fantastic, fast service for a really reasonable prive

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Washing machine repair

Service was 5 star from start to finish. Both engineers were very polite. Arrived on time. Very professional. Would highly recommend NAC. Would have no hesitation in calling again.

July 22, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

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