NAC Reviews 

30,744
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 8,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and professional service, highlighting the helpfulness and positive attitude of the staff. The booking process is consistently easy and straightforward, with many appreciating clear communication and prompt scheduling. Engineers are often commended for their expertise, politeness, and ability to quickly diagnose and resolve issues, saving costs. However, some people experienced issues where repairs were not successfully completed on the first visit, resulting in appliances remaining broken or needing further attention. A few customers also reported dissatisfaction with communication regarding unresolved problems or difficulties in obtaining refunds.

What people talk about most

Service

Users describe positive interactions with service, highlighting the efficiency and professionalism of the... See more

Staff

Reviewers consistently express satisfaction with the staff, frequently highlighting their politeness,... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing satisfaction after repairs,... See more

Booking process

Customers consistently report positive experiences with the booking process, describing it as easy, simple,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rang NAC and booked an appointment through the lovely Lisa who was very friendly. The engineer, Alan, who was polite and professional. arrived sooner than anticipated and sorted out my washing machi... See more

Company replied

Rated 5 out of 5 stars

Danny was very polite and obviously knew what he was doing. I have to say his mobile rang at least 10 times during his visit with work related queries from other engineers. I don't know how he kept... See more

Company replied

Rated 5 out of 5 stars

The engineer was very helpful in providing useful advice for what to look out for on our cooker. Advised against a service which was good, stated our cooker did not need it, saving on costs. Expla... See more

Company replied

Rated 5 out of 5 stars

Super fast service, very professional, highly recommend. Neil got to the problem very quickly & sorted out the spares straight away. With 40 years in engineering it’s hard to find people with suc... See more

Company replied


Company details

  1. Appliance Repair Service

About NAC

Written by the company

repair Services

We are an established and highly regarded brand within the domestic appliance repairs environment carrying out thousands of repairs to domestic appliances at a nationwide level every month. We work with accredited and experienced domestic appliance engineers to provide premium levels of service at a reasonable cost. Our network of employed and self employed engineers cover most parts of the UK and we aim to operate a same-day / next-day service.

Get A New Repair Quote Speak With Customer Service

NAC (Domestic Appliances) Ltd

Written by the company

We're focussed on being the best!
Deliverability: We carry out thousands of domestic appliance repairs nationwide month after month with excellent feedback and many happy customers throughout the UK. Our target is to attend a first visit within 24 Hours of the reported fault and in most instances, we achieve this target. Service Support: Occasionally, things do not go as planned. We have a commitment to our customers so that when something goes wrong, we will try our utmost to resolve any problem quickly, efficiently and fairly.

All Repairs Guaranteed

Highly qualified local engineers

We believe in our skills and follow that up with a standard guarantee of our work to give you peace of mind.

Contact info

  • 4 Calder Close, Calder Park, WF4 3BA, Wakefield, United Kingdom

  • nacrepair.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

31K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(30,744)

8,729 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

David the engineer advised when he would arrive to repair my washer/dryer. He was very efficient, showed me what was the problem and the very low meter reading, replaced the part and then showed me the new higher meter reading. He ran the machine to test it and wiped it down. He was pleasant, polite and I am happy to recommend the service you offer.

July 16, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

A great service from Sam the engineer.

Sam the engineer was very thorough and gave great advice. He was engaging and friendly, great service.

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Quick to get an engineer appointment

Quick to get an engineer appointment, came when planned, polite, tidy and efficient. An excellent job all round - would definitely recommend - and use again.

July 20, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Washer repair

Very prompt and responsive service

July 23, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Timely and efficient

The electrician arrived on time as arranged, diagnosed the fault quickly and repaired the appliance.

July 15, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service from Mathew and company …

Mathew was great repair done on day booked and I like the fact you know in advance how much a repair will be so no unexpected bills ! Also Mathew explained that if any problems to get in touch straight away excellent service thanks Philip Blades

July 22, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great fridge freezer service

Arranged a visit a week ahead but was offered an earlier appointment if I wanted it. Cody was assigned to the job and you could see what he looked like so you felt safe that you knew who is turning up. Sometimes, maintenance services, can be fronted by a company but you have no idea who they outsource it too.
Cody turned up in the allocated time slot, was polite and very professional Was very careful with the assessment of the fridge freezer, explained everything, put the fridge back. He identified that no repair was required, just a regular defrost. No up sell to recommend a replacement of parts or additional services.

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Brilliant. Can't fault them

Very pleasant lady who answered the phone when I first called. Simple method of making payment, too. Engineer came out within a couple of hours, called when he was on his way and got me sorted very quickly.
Hopefully I never have to use a washing machine repair company again, but if I do I will will use NAC.

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service

Mathew was great freezer repair done on the day it was booked for 😁 and I like the way pricing is done you know in advance how much the repair will cost so no unexpected charges and as he went he told me if any problems to get in touch straight away so the company has the right view of customer service thankyou

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Great Service

My dishwasher needed a new part, which was obtained and fitted quickly. From my initial enquiry to completion the service was efficient and friendly with great customer communication. I would highly recommend NAC.

July 22, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 4 out of 5 stars

The person was great and diagnosed the…

The person was great and diagnosed the issue but couldn’t sort it as it was out of his remit

July 23, 2026
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Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Its always tricky finding a…

Its always tricky finding a tradesperson but my online search served me well this time. A solved problem, reasonable cost and good service. Thanks, James!

July 23, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Matt the fridge fixer arrived on time…

Matt the fridge fixer arrived on time and was immediately helpful and polite. He set about his diagnosis methodically and thoroughly. Unfortunately, in this case, the patient was beyond revival and was duly terminated. (It was quite old!) but thank you for a good and efficient service call.

July 14, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Super fast service

Super fast service, very professional, highly recommend. Neil got to the problem very quickly & sorted out the spares straight away.

With 40 years in engineering it’s hard to find people with such skills & positive attitude.

Many thanks for a top job 👍

July 20, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

it works perfacktly

July 21, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 4 out of 5 stars

Although our 20 years old Miele fridge…

Although our 20 years old Miele fridge could not be fixed the engineer arrived promptly on time and spent time investigating the problem. However we are still waiting for him to get back to us with the cost of a 50/50 chance of a successful repair. Please let us know soon.

July 15, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Excellent service.

Quick response. arrived on time, got the job done with no hassle. Perfect

July 23, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Quick efficient service

The engineer was very efficient. He diagnosed the problem quickly and explained why the fault had happened. He gave me a handy tip to keep the drainage tube clean.

July 15, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

Reliable and efficient service

Reliable and efficient service. Good value for money. Highly recommend

July 17, 2026
Unprompted review
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

Rated 5 out of 5 stars

I was contacted quickly by the lovely…

I was contacted quickly by the lovely engineer who kept me informed on exactly when he would attend.

July 23, 2026
NAC logo

Reply from NAC

Hi,

Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly.

If we can help again in the future, please feel free to get in touch.

Kind Regards,
NAC Customer Service Team.

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