NAC Reviews 

I spoke to Yvonne about my problems with a faulty oven. She was efficient and very friendly. We got everything arranged with no problem and I was given a full explanation of what would happen next. I now await the actual repair and we shall see how that goes, but Yvonne gets full marks for a friendly efficint service.

1-Star Review: Deceptive practices, predatory behavior toward vulnerable customers, and fraudulent charges

My experience with NAC (Domestic Appliances) and their Managing Director, Adrian Welke, has been nothing short of disgraceful. They prey on vulnerable and disabled consumers, taking advantage of them through deceptive practices and fraudulent billing.
An engineer attended to repair a Bosch washing machine for an elderly, disabled person on July 9, 2026.

The engineer falsely claimed the repair was complete, collected a £102.24 service charge, and left—only for the machine to remain completely broken and unusable. When the issue was reported, the company refused to acknowledge their failure, hiding behind predatory terms and conditions to frame a failed, fraudulent visit as a "diagnostic service."

Instead of taking accountability, Managing Director Adrian Welke sent dismissive, unprofessional correspondence attempting to justify charging over £100 for zero results while completely ignoring valid concerns regarding disability discrimination and consumer rights violations.

They forced an vulnerable consumer into immense distress, leading to a complete loss of trust and forcing us to purchase a brand-new appliance elsewhere.
Avoid this company at all costs if you expect honesty, professional integrity, or basic respect for consumer laws. NAC is completely untrustworthy.

Absolutely awful experience

And they replying 23 July This response is a standard corporate boilerplate designed to hide deceptive practices. Let's look at the actual facts of Job #715874:
1. Fraudulent "Completion" & Theft (£102.24): Your engineer attended on July 9, 2026, explicitly stated that the repair was "completed," and collected £102.24. Minutes after he left, the machine was proven to remain completely broken and unusable. Claiming money for a non-existent, unperformed repair is obtaining money by deception. 
2. Deceptive Fee Reclassification: When a refund was demanded, you arbitrarily and retroactively reclassified this payment as a "non-refundable diagnostic fee" to dodge consumer protection laws—something that was never agreed upon as a standalone fee at the time of booking.
3. Disability Discrimination: You completely ignored pre-arranged accessibility requirements and reasonable adjustments for vulnerable, visually impaired, and autistic consumers, in direct violation of the Equality Act 2010. 
4. Escalation: Hiding behind "terms and conditions" does not exempt you from UK consumer law (Consumer Rights Act 2015). This case is already officially escalated to Trading Standards (Consumer Advice Scotland) and the Equality Advisory and Support Service (EASS) under reference #260722-000098, alongside a formal chargeback dispute via PayPal.
Stop deflecting and issue an immediate, full refund of £102.24.

Repair booking process was very good with a fast repair date offered.

No messing around when booking
Just want to confirm my address:
132 Brandwood Road
Birmingham
B14 6BX

Very good engineer, tried everything to solve the problem. Would recommend.

Came the very next day and fixed the problem. Can't ask for more than that!!! They came early too which was a real bonus - no waiting around for days. Thank you NAC!

Easy booking. Polite and helpful.

Arrived on time and did a neat and tidy job very pleased with the service

Good initial contact, quick appointment, engineer was very professional, quickly diagnosed the problem, I was kept up to date on progress all the way through, parts came and were installed quickly. All very good.

Lovely customer service for arranging repair. Straight forward and helpful. Very prompt service, quick turnaround, efficient and helpful repair tech. Definitely recommend and will likely have to use again as we have a rubbish machine!

He sorted the problem which would have taken a long time for us to solve which with the hot weather wasn’t an option for us as we needed the freezer to keep as cold as possible for the freezer packs due to my son’s medical conditions.

From start to finish NAC did everything they said they would, promptly and at a very fair price. Graeme, who fixed my cooker without fuss, was a very clean worker and a pleasant man. The helpful lady who took my calls and explained everything was very pleasant too. I would definitely recommend this excellent service.

The booking service was quick, the engineer turned up on time and gave us notice - was plenty knowledgeable and polite - but essentially we paid £108 (the cost of a replacement appliance) for someone to come to our house and tell us our fridge was broken.

The company can't fit replacement fridges, nor remove existing ones - but I would suggest considering carefully whether your appliance is absolutely fried or fixable before inviting NAC to come and check.

I spent £102 for call out. Engineer told about drain pump needing replacement costing another £92.
He came and replaced the part and went away.
We started the washing cycle and the machine stopped again at half cycle. Looks like engineer didn’t diagnose the problem and now have to wait for more days to get if fixed. Meanwhile more expenses I getting clothes washed and dried at private laundry..

Could have bought a new machine by adding another £200!,,v

The irony is we can’t contact NAC as goes to voice mail.. no one answers..
NAC JOB NUMBER 717049 call out 21/07/2026
Your reference CS-20260721-4904.
The replacement LYE alternative cost £20 online..
Whilst you say second visit is not charged,you charged me £92 for a £20 item. How can you justify this 400% markup?

Brilliant service. Really professional and polite engineer who kept us well informed. Really competitive price. Would definitely use again.

The Engineer was professional and did a neat and clean job. One point to note- spare part had to be ordered, price for the spare part from NAC was double from what I could get myself online. The Engineer spoke to NAC and agreed the price I saw online. Please check prices online for spare parts before agreeing to the price from NAC.

They don't have their own staff, they sub contract out the job, so if a repair is not possible you have to pay the full rate anyway, no flexibility. Go for a local guy who can give you better service and cheaper.

Quick appointment set up; repair technician arrived on time and was knowledgeable about the appliance.

Although the first effort left a problem, the technician quickly rescheduled and fixed the issue fully on the return visit with no additional charge.

Recommended.