NaijaMarket.co.za Reviews 306

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift and efficient delivery service, often receiving their orders much faster than expected. People are also very satisfied with the quality of the products, noting that items arrive in perfect condition and are well-packaged. The overall service, from ordering to delivery, is frequently described as seamless and excellent. However, some customers mentioned issues with packaging, specifically that fresh produce in plastic bags caused sweating, and a few experienced torn packaging with products spilling. Additionally, a small number of people felt the delivery price was too high, and one reviewer noted that the courier's packaging was dirty.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the swift and... See more

Product

Reviewers express satisfaction with the products, often highlighting their quality and freshness. Many... See more

Service

Consumers consistently find the service to be positive, highlighting its efficiency and speed. Many reviewers... See more

Order

Users describe positive interactions with order. Customers consistently praise the smooth and easy ordering... See more

Quality

People report positive experiences with quality. Many customers received their items in perfect condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more

Rated 5 out of 5 stars

Extremely quick response, fast delivery, very friendly. They also quickly called me to confirm my inaccurate address. The packaging was well done, and all items were received in good order within 3 d... See more


Company details

  1. e-Commerce Service
  2. Grocery Delivery Service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 2 out of 5 stars

Dirty stock

August 19, 2025
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Sanele, greetings from NaijaMarket. Thank you for shopping with us and for your feedback. You say 'dirty stock', which is shocking and surprising; are you referring to the packaging or product(s)? Please provide context, if you can. We will also contact you for further details. We appreciate your support and reviews always. NM

Rated 5 out of 5 stars

Prompt communication of choices

Prompt communication of choices
They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund, or delaying delivery till the item was available.
I went for the latter option, and didn't regret it at all. The item(moinmoin leaves) came along with the other items as promised, and was quite fresh.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE RECEIVED

I hated a crisis where I needed specifically Peak Full Cream powdered milk. This brand specifically is sold by a very online companies, not available in stores. Trust me, I tried. I phoned Naija marked and they had stock in hand. This was late afternoon. I dialed the cellphone given on the website and it was immediately answered. I was (understandably so) waaay too late for their next day delivery, but I explained my situation and said they will make a plan. It is now9:24 am and I received my parcel at 9. This tipe of service and empathy for customers is not the norm, and thank you for helping me out so quickly..

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Really happy with this service. They have everythingggg you may need for Naija cooking at reasonable prices. Customer service was great. They deliver too!

June 26, 2025

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