Naked UnderwearReviews 

We are leaving this 1-star review as a warning to all potential customers, collaborators, influencers, and affiliates considering working with Naked Underwear.

For the past few months, we have been trying to contact the company regarding outstanding affiliate commission payments. Unfortunately, our emails have been completely ignored with no response, no update, and no attempt to resolve the issue.

The lack of communication and total silence gives the impression that there is no proper customer service or affiliate support available. From our experience, this has been very unprofessional and disappointing and a huge red flag for any potential customers!

Because of the unresolved outstanding commissions and continued ignorance of communication attempts, we cannot currently recommend working or shopping with this brand.

We are, however, happy to update or remove this review if the outstanding commissions are settled and proper communication is restored.

Good service, realistic delivery. Good return proces and communication.

I had such a great experience that i ordered a second time. When the second order came there was an issue with the size of the bra. Once I contacted them, Nicole immediately got back to me and was so responsive, respectful and efficient. It truly is a pleasure to order from
this brand. Nicole was super!!!
Thank you.

Different size was delivered but Clara did an amazing job finding a soultion for me. Items were well packaged and are good in quality as far as I can tell. My partner loves them. Service was fast and on point.

Yes, the item that you will receive is beautiful, but make no mistake, returning it if the size is not right is not the way it should be. Returning costs are high and for that reason I chose the option for a 130% credit voucher. Well what could go wrong… I sent it back, with a track and trace and I didn’t receive anything. So no refund, no voucher, not even an answer.
So be aware!!!

After this message, they did get in contact with me and it was all settled easily. 🙏🏻

I questioned the size and they told me size would be fine but when I received it it was tiny and they offered me 3 options so I choose 1 but in the end nothing happened they just stopped responding.
Waste of time.
I wouldnt shop here again after this

I’m honestly in love with this underwear! 😍 The quality is amazing, the material feels super soft and comfortable on the skin, and everything fits perfectly. It looks beautiful and also feels really well-made — you can tell a lot of attention went into the details. 💖

Wearing it makes me feel confident and comfortable at the same time, which is the perfect combination. ✨♥️

I also love everything I have from this brand — truly amazing quality and designs every time! 💕

At first the lingerie got lost in the mail, didnt receive it. But Anne did a great job with making sure i receive the lingerie. Love the colours, the size was accurate. Very happy with the service!

Very disappointing experience.
I ordered 3 sets, but only 2 arrived – and even those were in the wrong size. The third set never arrived at all, and I had to wait months and prove that I didn’t receive it before getting a refund.

On top of that, I had to pay the return shipping myself, even though the mistake was on their side (wrong items sent). Customer service was very slow and unhelpful, and I had to wait a long time to get my money back.

I am having a very frustrating experience with NAKED Underwear.

A wrong size was sent to me, and when I contacted customer service, they initially even expected me to pay the return shipping costs to France (around €20), which is quite high - I live in Germany.

The whole process is extremely slow — you have to wait weeks for the goods to arrive, and then go through multiple rounds of back and forth with customer service just to initiate a return.

Earlier this year, after returning a previous purchase, I was not offered a straightforward refund but was instead encouraged to accept a gift card, supposedly to offset high return shipping costs.

These costs themselves were unexpected, as I was not informed at the time of purchase that returns would need to be sent internationally to France — despite ordering via a German website. Only later did I realize that they would use the gift card as a reason to deny me a monetary refund if I were to return anything else.

Now, for this new return, the company is refusing a refund, claiming that orders paid with a gift card are non-refundable. This is despite their own return policy clearly stating that refund requests within the legal withdrawal period are always accepted and that vouchers are only used with customer consent.

In addition, customers are not clearly informed before purchase that returns may need to be sent abroad at significant cost, which makes the process unnecessarily burdensome.

Overall, the combination of:

wrong size delivered
long delivery times
complicated and slow customer service
expensive and unclear return logistics
steering customers toward non-refundable gift cards
and then refusing refunds

creates a very poor and, in my view, misleading customer experience.

I would not recommend ordering unless you are absolutely certain about sizing and willing to accept the risk of complicated returns.

Paid for 3 items. Only shipped 2 never aknowledged the missing one. Will be reporting this as fraud

I had a good experience with NAKED Underwear customer service. My return was received quickly and the case was handled in a friendly and professional way. Nicole from the support team kept me informed and offered a helpful solution regarding my voucher. Communication was clear and responsive throughout the process. Thank you for the support.

The most beautiful lingerie I’ve ever had!!!

Fake products, misleading advertisements... Amazingly friendly customer service that will try to catch you on anything, just not to refund the product, which is far away from the advertisement.
Be aware and take pictures of everything!

Unfortunately, my experience with customer service has been very disappointing!!

I placed and paid for an order worth €125 in February. Due to delivery issues, the order was later shipped again to a different address. Unfortunately, the items did not fit, so I returned the entire order.

According to the tracking information, the return package was delivered on April 1st, 2026. Since then, I have been trying to obtain my refund.

Throughout the communication with customer service, I have received several different and sometimes contradictory explanations. First, I was told that the return had not yet been processed. Later, I was informed that a refund was not possible and that I could only receive a store credit or a replacement shipment. In another message, I was told that the return package could not be found in the warehouse at all.

Despite providing proof of delivery and contacting customer service multiple times, I have still not received a refund.

I would have appreciated a transparent and consistent resolution of this issue.

BEWARE! They lie and break written agreements!
Review:
I strongly advise everyone to avoid Naked Underwear. My experience has been a nightmare of broken promises and deceptive customer service.
I placed an order (FR108843-02) for 59,200 Ft. Before delivery, I reached an explicit written agreement with their agent, "Anne," on February 17th. She promised in writing that if I refused the package, they would issue a FULL REFUND to my original payment method and the hygiene policy would NOT be applied in my case.
Following their instructions, I officially refused the delivery via the courier (Express One) on March 3rd. However, as soon as the package was on its way back, they completely changed their story. On March 9th, another agent named "Vallih" claimed they "couldn't" refund the money due to policy and only offered a "store credit" (voucher).
They are intentionally misleading customers, making false promises to get you to follow their process, and then refusing to give your money back. This is unprofessional and borderline fraudulent behavior. I am now forced to initiate a chargeback through my bank.
Save your money and your nerves – stay away from this company!

I recently purchased lingerie from Naked Underwear and I honestly couldn’t be happier with the entire experience. Everything is absolutely beautiful – the designs, the quality, and the way each piece fits are simply stunning.

What impressed me the most was the incredible service. The whole process felt very professional, smooth, and truly customer-focused. From the first contact to the final purchase, everything was handled with great care and attention to detail.

I bought this lingerie specifically for a photoshoot, and it turned out to be the perfect choice. The pieces looked amazing on camera and made the whole session feel even more special and elegant. The results were truly wonderful.

I can wholeheartedly recommend Naked Underwear to anyone looking for beautiful, high-quality lingerie and a fantastic customer experience. I’m genuinely delighted with my purchase and will definitely be coming back for more!

I did not like the ítems I bought. At least, the customer service , Anna, was extrêmely helpful and customer-friendly , a big thanks . So I have got my money returned even if
the sending back was at my expenses.

Delivery time longer than expected, apart from that no complaints. Good quality, helpful service by Nicole and no complaints.