Naked UnderwearReviews 

wanted to return order back, but get no response over couple of weeks, looks like a scam service. quality also not good order itself took to come probably from china and not Europe so waiting time was around two weeks!

I recently purchased underwear but needed to return it. Unfortunately, my experience with their customer service was highly disappointing.

Despite exercising my legal right of withdrawal within the statutory period under German law, the company refused to issue a refund. Instead, they insisted on providing store credit, citing their terms and conditions. While I eventually accepted the store credit to resolve the matter, I was surprised and frustrated by their disregard for consumer protection laws, which clearly prioritize a refund over credit.

I also found their communication unhelpful, as they repeatedly referred to their internal policies rather than addressing my rights as a customer. This experience left me feeling undervalued and reluctant to shop with them again.

I hope the company will review its policies and ensure they comply with German law in the future. Until then, I cannot recommend them to others.

Bought over a hundred euros worth of items (3 x different sets) based on the website stating “easy returns within 30 days”. When the items arrived quality of materials is poor and very badly fitting, eg bra cup seams creating odd shapes on the breast in all styles, and not fitting properly even with strap adjustment. Asked for a refund and told no refunds due to hygiene, in total opposition to the copy on the website which is highly misleading. Will never purchase again from this vendor

I purchased the PROMISE White Lingerie Body for women, and the quality is absolutely terrible—nothing like what was shown in the pictures. The price is 2-3 times higher than in other stores. Don’t be fooled by the sleek and appealing website—it’s all a scam. I deeply regret the wasted money and time. I will never buy from this store again.

I strongly advise against shopping with NAKED Underwear. I returned an item in perfect condition, meeting all requirements, but they refused to issue a refund to my original payment method (Klarna). Instead, they insist on offering a store credit, which violates EU consumer law and the right of withdrawal.

Despite multiple attempts to resolve this, they continue to reference their internal "policy," ignoring legal obligations. If you value your money and legal rights, avoid this company.

Overpriced and Poor Quality

I am extremely disappointed with Naked Underwear. For the premium prices they charge, the quality of the products is shockingly poor. One item in my order even arrived defective.
It’s also important for potential customers to know that returns are not allowed. Due to their hygiene policy, you cannot return any items once the package has been opened. The only option they offer is a credit note for the value of the items, which can only be used for future purchases on their website.
This means you’re essentially stuck with the products unless you want to risk ordering again, which I definitely wouldn’t recommend based on my experience. The combination of poor quality, high prices, and strict return policies makes this a company I will not be buying from again. Proceed with caution!

This is top notch, I'm a rather curvy woman, I was afraid with the size but, I'm glad the Body Wild fits me well. I git what I've always dreamed of, thanks Naked!

I DO NOT RECOMMEND IT

My opinon it's vastly overpriced for what you get. It's clearly made very cheap China, and the quality reflects that in both smell and feel. You could find similar products on Cider, where you might expect lower quality, but at least the price aligns with your expectations. I'm disappointed with what I got for the amount I paid.

I ordered three items (2 for 1) and received them after 10 days or so. They were not only poor quality, but I also received all the wrong sizes of bottom parts. The costumer service informed me that I need to pay myself for return shipping, but it turns out I was anyway too late; an item has to be returned 2 weeks after receiving it (forget the 30 days advised on the webpage). I now basically have to keep a cheap underwear (for which I paid a lot of money) that I plan to wear NEVER and can't even change it for some other (undoubtedly of similarly poor quality) item. Do not fall for Instagram likes! It is a sham

It‘s an absolute scam. The lingerie doesn’t look like it is advertised on their homepage, the fabric is cheap, even the embroidery isn’t the same as in the pictures. The lingerie is made in China, so the brand has as much in common with french lingerie as a bag of rice. Don’t buy it, it’s absolutely not worth it!

The Helpdesk answers very fast and they are really trying to help. Very good customer service

Placed the order on 16.8.24 and still haven’t received anything. Contacted the company per mail and per Instagram but no answer!!! Today is already 19.9.24!!!!

My original order had a set where one of the items arrived with a ripped seam which made it completely unwearable.
After a long back and forth I recieved a new set. The items in the new set were different than the original and also a different size.
After a lot of emails and discussion I agreed to getting a 70% voucher for the store.
I then looked up the website to try and find another item I like, but now the shop is not available and the site seems to have been taken offline.
do not order here, it is a scam. The items may look nice, but the quality is poor and it is not the french luxury quality you would expect.

I ordered three items, one of which I never received and one which I returned. So far, 3 months after order, I still did not receive the third item or the refund of my returned item. I am in discussion with them, and I hope they can resolve this problem and wait for the item that I never received.

I didn't know this brand yet but I decided to buy some anyway when I saw the good reviews and I wasn't mistaken.
Good quality, product conforms and I recommend also to others!

Delivery and free items from two lingerie purchases. Good quality and good advice from Manon.

My order was exactly what I had imagined and expected. Finished with care and comfortable to wear, I'm 100% satisfied

Durable and beautiful lingerie, I already own several models ordered from NAKED and I validate that the quality of their products are top ​💯​

I highly recommend NAKED, Lisa is a good advisor, top support and their products are top of the range.

The experience with this store was pleasant, the deadline was respected and the gift was delivered at the right time as I had specified, thank you all very much ​🙌​