Naked Paper Reviews 1,619

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the effectiveness and eco-friendliness of the toilet paper, kitchen rolls, and tissues. Many appreciate the convenience of the subscription service, noting its ease of use and flexibility for adjusting orders and delivery schedules. People also commend the efficient delivery service, often mentioning its promptness and the plastic-free packaging. However, some customers expressed dissatisfaction with the product's quality, specifically mentioning that the toilet paper can be too thin, rough, or not soft enough, leading to using more sheets or causing drainage issues. A few also noted that the tissues were not as soft as they would have liked.

What people talk about most

Product

People report positive experiences with product, consistently praising its quality and environmental... See more

Quality

Clients share positive opinions on quality, particularly regarding the toilet paper, kitchen roll, and... See more

Delivery service

Customers had positive experiences with delivery_service. Many reviewers praise the speedy and convenient... See more

Order

Consumers find the ordering process to be very positive, highlighting its ease and flexibility. Many... See more

Subscription

Customers consistently note positive experiences with subscription. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, loo rolls, Economical and on an easily suitable/ adjustable subscription basis. Would recommend as functional and yet without bleaching and hence toxins. 2 ply is absolutely fine and ro... See more

Rated 5 out of 5 stars

It's great to be using a selection of sustainable basic household products supplied by a company with its heart in the right place. The subscription process has proved very easy to use and adjust whe... See more

Rated 5 out of 5 stars

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other p... See more

Rated 5 out of 5 stars

Love that you are so committed to being green and improving your processes. Think the government should reward you by lowering your tax burden maybe this would give more companies a nudge. I wish... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The best...my

The best...my. . behind as never been better ......m.mm I know what your thinking....stop using shop toilet paper...go with it .....your family....your kids will know xxx

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

This company appears to genuinely care about being green, rather than green washing. I love how it's constantly looking to improve and how it doesn't waste paper on things like advertising wraps around each roll. The product is comfortable to use and I feel happy that I'm doing my bit for the planet as well!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

They really do care about what they make…

They really do care about what they are making, how they are making it and the effect they are having on the world. I love how they communicate their journey. If only more companies were like them. I love the convenience of it being sent to me every few months. Very easy to use and can always move the delivery if I need it earlier or later. Also very good quality.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. The paper (loo rolls, tissues and kitchen paper) all do the job and the friendly informative newsletters and updates increase the emotional feel-good factor. So....good feel-good physically and psychologically. Clever.
PS Trustpilot wants a date for "this experience": we've been using Naked Paper for at least 2 years

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Superb loo roll!

Excellent quality of toilet paper, and with superb green credentials (valid ones, not green-washing). Very good level of information provided in email traffic, but not too much to overwhelm. Really interesting and engaging loo roll product! Highly recommended.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

We love Naked paper

We love Naked paper. We have been using it for a couple of years and get all our toilet rolls and kitchen towel. The products do what they need to and the service is really reliable.

May 12, 2026
Unprompted review
Rated 4 out of 5 stars

Great to support a company dedicated to manufacturing environmentally friendly and sustainable products

Reading some of the 1 star reviews, I think people have unreasonably high expectations of loo roll made with recycled paper and no bleach. It's for wiping private parts, so all that's needed is some paper you can then flush down the loo. This paper is manufactured by a company with excellent environmental credentials. Yes, the recycled paper is on the small and thin side, but it's perfectly adequate for the job and certainly isn't rough like a lot of people are saying. We need to look after our environment and this is one consumer product where we can make a significant difference. The only reason I haven't given it 4 stars is because I often find it difficult to start to loo rolls due to the way the ends are glued. I also buy the recycled kitchen roll which does the job it's intended for. I have a subscription which is convenient and flexible as I invariably want to change the date of my next order. I like supporting a company that is entirely dedicated to the manufacture of environmentally friendly and sustainable products.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Brown paper was a shock to the eyes at first

As an environmental scientist I am always trying to make sure where I can that I spend my money with businesses that align with my ethos. After getting my first box of naked paper and putting them in all my bathrooms I did have that moment of ‘oh wow brown toilet paper this feels cheap’ but I kept reminding myself that I’ve been programmed to expect it to be white and ‘clean’ looking rather than brown as it naturally should, well before I finished that box I’d adjusted and now I find it crazy whenever I see white toilet paper about and I can’t help but think of all the unnecessary chemicals used to make it that way. Anyway I’m now almost through my second box and will be ordering my third shortly. Happy with the product, happy with the company ethos, happy that it’s better for the environment.

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

The toilet paper is very good

The toilet paper is very good, rolls last much longer so saving me money in the long term. The boxes have plenty of rolls in and I am never in danger of running out. I need paper that is chemical free due to sensitivity and I am very confident in this product because of their methods and I find the updates on their manufacturing process valuable.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Happy repeat customer

I've been using this product for a few years now and always found it a good quality and the eco credentials are the cherry on top. Customer service has always been great and deliveries swift. I've converted a few friends and family too.

May 12, 2026
Unprompted review

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