Naked Paper Reviews 1,619

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the effectiveness and eco-friendliness of the toilet paper, kitchen rolls, and tissues. Many appreciate the convenience of the subscription service, noting its ease of use and flexibility for adjusting orders and delivery schedules. People also commend the efficient delivery service, often mentioning its promptness and the plastic-free packaging. However, some customers expressed dissatisfaction with the product's quality, specifically mentioning that the toilet paper can be too thin, rough, or not soft enough, leading to using more sheets or causing drainage issues. A few also noted that the tissues were not as soft as they would have liked.

What people talk about most

Product

People report positive experiences with product, consistently praising its quality and environmental... See more

Quality

Clients share positive opinions on quality, particularly regarding the toilet paper, kitchen roll, and... See more

Delivery service

Customers had positive experiences with delivery_service. Many reviewers praise the speedy and convenient... See more

Order

Consumers find the ordering process to be very positive, highlighting its ease and flexibility. Many... See more

Subscription

Customers consistently note positive experiences with subscription. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product, loo rolls, Economical and on an easily suitable/ adjustable subscription basis. Would recommend as functional and yet without bleaching and hence toxins. 2 ply is absolutely fine and ro... See more

Rated 5 out of 5 stars

It's great to be using a selection of sustainable basic household products supplied by a company with its heart in the right place. The subscription process has proved very easy to use and adjust whe... See more

Rated 5 out of 5 stars

Love it. Yes, the toilet roll is not as soft as some supermarket sold brands perhaps, but at what cost softness! It's perfectly soft enough for the job required of it! And how can I choose any other p... See more

Rated 5 out of 5 stars

Love that you are so committed to being green and improving your processes. Think the government should reward you by lowering your tax burden maybe this would give more companies a nudge. I wish... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great products, genuine green company.

I used Naked Paper for loo roll, kitchen towel and tissues. I am very happy with the quality of all of them, and have ordered on several occasions from this company.
Also, it's great to have all this bulky stuff delivered straight to my door!
I chose them for their geniune green credentials, which is important to me. (Just discovered they're officially certified by "Buy Women Built" - even more reason to chose them)

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

All round excellence.

Excellent products, excellent service. Having used the toilet paper, paper hankies and kitchen paper for 5+ years I strongly recommend these products, not only good value for money but with excellent environmental credentials resulting in lots of 'virtuous' factor too.
Thank you

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Prompt service, good value, great story and saving the planet. Yes sometimes, I think it would be nice if the paper was a little more quilted but its a tiny price to pay to support an ethical company providing an essential product in the modern bathroom.

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Wish I had liked these more

I like what this company are trying to do for sustainability and the environment.
I ordered a large box of toilet roll confident that it would be usable as I have used other eco rolls.
However I have found the paper stiff and uncomfortable to use and harder to flush than anything I have used previously.
I wont be using the remaining rolls for their intended use and wish their was an option to return them for a partial refund.

UPDATE
I have changed the star rating on my review based on the responsiveness of the company and their efficient action to my request.

January 15, 2026
Unprompted review
Naked Paper logo

Reply from Naked Paper

Thanks for trying Naked Paper but very sorry to hear it wasn't right for you. We're always looking to improve and adjust the texture of the rolls so we hope future batches work better for you. We do absolutely have options to refunding your first order too so please get in touch with the support team at: hello@nakedpaper.com

Rated 5 out of 5 stars

I love Naked Paper

I love Naked Paper. We get the toilet roll and kitchen roll. Both are great and I really like all aspects of the company, especially that it's built by women. Brilliant. Highly recommend.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really easy to use the online shop

Really easy to use the online shop, update, cancel or change subscription and reorder more stock. The prices are great and the company is doing a good job for the environment.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

All that Leila describes concerning the…

All that Leila describes concerning the importance of women in business, the way their business is ethically run and the sourcing of the material for their products really does matter. We regularly buy toilet rolls, tissue and kitchen rolls from Naked Paper and are always pleased with quality, price and speed of delivery. We would thoroughly recommend Naked Paper

Philip Truro

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products

Excellent product.
Excellent service -easy on line ordering, promt delivery.
And most importantly, the materials used for the products and for the packaging!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I love Naked Paper

I love Naked Paper. It took a bit of time to get used to nonwhite toilet paper but I wouldn't use anything else now. I love their ecofriendly policies and practices and the paper they have produced is good to use and excellent for our planet.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Environmentally friendly, top rated brand. Used for 3 years.

I firstly started using Naked Paper for ethical/environmental reasons after researching and using many other brands. We certainly don't need paper bleaching so they went the extra mile with the natural colour. However they tick boxes on so many issues for me regarding sustainability and ethics in their work environment. I have a regular order with them which I can easily cancel/alter/pause whenever I want. This also gets me a reduced price. I, along with my extended family all use them and I am now well into my third year. I understand also that they continue to move forward in making their product as sustainable and ethically produced as possible.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic loo roll

What can I say? It's loo roll. It doesn't matter that it's brown. It's saving trees. It's soft, lasts for ages and you can do repeat orders. Simple. Never run out! Great company 😄

February 11, 2026
Unprompted review
Rated 4 out of 5 stars

Good

I’ve been buying these toilet rolls for a few years now. The eco credentials & simple subscription & value are wonderful and that’s why I stick with them.
I will say that I do hope for some improvements in softness hence why I have given 4 stars.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

A Truly Eco-Friendly Company

Good quality, truly environment-friendly products & excellent customer service. I especially love the bamboo kitchen roll & the way it's so easy to amend one's subscription & delivery date.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great products, great ethos.

My family have been using the loo paper, kitchen paper and tissue products for some months now and the quality and useability are excellent. The ordering system works well too. We are also very impressed by the ethics and sustainability piece surrounding the company's ethos and their regular email updates are always informative. This is a group of people who do what they say they are going to do......impressive!

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I trust this company

The subscription service is useful and very easy to manage. I love the genuine eco friendly rolls and packaging. The paper is soft, strong and never blocks the loo. It's great to support this and Buy Women Built companies. The newsletters are informative and fun. I trust this company.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

It's just great

We've been using Naked paper products for quite a while now & have no complaints. I'm surprised to find so many reviewers complaining - quite literally First World problems though of course. I will never go back to white
bleached tissue, bad for us in every way

February 11, 2026
Unprompted review

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