Ordered 2 name badges and a few other items. One of the name badges was missing ink in my company's logo. I sent a picture of it to their customer service dept., and a week later, the badge was replac... See more
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See what reviewers are saying
Awesome! Just awesome! I usually come here to complain, today; nope! What a beautiful product! Sturdy, well produced, excellent quality! I almost feel like I underpaid for this unbelievable quality. I... See more
Super customer service. My order was shipped to our p.o. box at the post office and we did not get it. Contacted customer service and Chelsey stepped right up and handled it all. Wow! Will recommend a... See more
Our clinic has been using Namebadge.com since 2021. The quality and service is superb. I am the Office Manager and in charge of setting up volunteers with name badges. We have made over 25 badges and... See more
Company details
Contact info
12260 SW 53RD STREET SUITE 601, 33330, COOPER CITY, United States
- 800-243-9227
- namebadge.com
the badges are a work of art
February 7, 2023
Unprompted review
Great products
February 11, 2023
Unprompted review
Lots of good designs and accessories to…
Lots of good designs and accessories to go along with the tags. Excellent craftsmanship.
February 15, 2023
Unprompted review
Excellent site for getting all of your…
Excellent site for getting all of your personalized name badges. We use them for all of our work needs.
January 9, 2023
Unprompted review
Excellent Product & Company!
From start to finished product this company was great! I was searching for a name badge with a certain logo. After I found this company, I started to search their site and an agent came online to assist. Within minutes, she produced the exact logo, even though it was not listed. She set up a preview and what she produced was perfect! I ordered one for myself and one for my husband. They were shipped quickly and when they arrived, they surpassed our expectation. Heavy duty material and a three magnet strong catch. Highly recommend Namebadge.com
February 2, 2021
Unprompted review
Not good customer service.
Not good customer service.
I ordered 2 name badges, I paid for rush service, rush delivery. I had been extremely busy, couldn't check the email. But I noticed that after 2 days, they sent the email for me to approve the proof. I was kinda upset because it was not the large order. I could handle some error if the company had the good policies to rectify the error. However I sent the approval on Thu And 5 days went by, when I had a moment to check my emails again (Some of us are not glued to the phone all the time). I received 5 emails asking for another approval. I finally called the customer service, they said oh they could approve it over the phone at they would send them out within 2 days and that would take another 2 days for shipping. I paid extra for the expedited service in hope of getting them within 2 days. A week went by and I would to wait for another 4 days???? What was the rush service fee for??? I was on hold waiting to speak to the supervisor, at this point, I wanted the money back. The supervisor came on the phone and said that oh they just wanted to make sure that I would be Ok with the design because I put the clipart at the corner, they were not sure.
Well, here is the thing, if you are that concerned, you can either ONE Do not allow the software to let customers put the clipart at the corner or TWO CALL CALL CALL if you are THAT concerned and don't want to be responsible of redoing them. I didn't hear a word of "I am sorry for the delay". You need to be trained for your customer service skills. Say it and it will help, you don't really have to mean it. I had to keep repeating "I want my money back, I want to cancel the order". Why did it have to be get escalated like that? Own up to what you can or cannot provide and move on. I work in the field that I have to care for people and I apologize daily if the services that I do happen to be below the par of what people expect and try to fix them. You should be glad that you have jobs while millions of people are unemployed right now in Nov 2020. I am waiting for the stinking 40 USD to show up back in my account and I will be done, or I will be writing another review, I guess.
November 23, 2020
Unprompted review
Reply from Namebadge
Hi Apanda,
I am so sorry about your frustration with this order but this is not an accurate account of what happened or a normal experience for our customers.
Your order was placed on November 17th with 2 day production and standard USPS (3-5 day) shipping.
We sent you proofs that very same day because the way the badge was designed online was concerning to us. We felt it was best to reach out to see if you intended for it to look that way or if it was an error.
Our website is designed to give you creative freedom but we have a design team that looks over each order to ensure the design is proportionate and will print well. As with anything, mistakes can happen and when something doesn't look correct we like to double check with the client.
We sent several emails and tried to contact you via phone but had no success reaching you. The proof was approved on Saturday 11/21 (we are closed on weekends) and we were preparing it for shipment when we received your call back today. At that point we apologized several times and offered to upgrade your shipping to FedEx two day at no extra charge but you demanded a refund so we immediately issued that.
I understand that was a small order but we apply the same care and attention to detail to every order because we don't want anyone to be disappointed when they receive the custom products they have created.
We strive for 100% satisfaction and focus on personalized customer service so I genuinely apologize that the proofing process cause you an inconvenience. If there is anything else at all that we can do to help please let us know.
Customer Service Above & Beyond
When I discovered our office in another city is still closed, I emailed Customer Service to see if it was too late to change shipping addresses for a new hire's name badge. Melissa went above and beyond to help me. She got up, went back to shipping, pulled the package back out and re-labeled it so it could go to our new employee's home instead. It would have been just as easy for her to just say, sorry it's already gone. She didn't have to go the extra mile, but she did. Melissa for Employee of the Month!
May 20, 2020
Unprompted review
VERY IMPRESSED WITH YOUR "CHAT" OPTION REP.!
before leaving my office last Friday night, I had one last task on my agenda - to order name badges for my 'TEAM'. I had some problems figuring out some specifics until the chat option connected me with Melissa. She was wonderful - knowledgeable and patient. She made
my task a pleasant experience and I was very impressed!
January 8, 2020
Unprompted review
They are giving away Fitbits
They are giving away Fitbits. What's not to like? And their products look cool.
January 3, 2020
Unprompted review
excellent products and respect for the…
excellent products and respect for the consumer
January 3, 2020
Unprompted review
Great stuff great people !
January 3, 2020
Unprompted review
A Wonderful Business
I absolutely love the wide diversity of their products and their designs!
January 3, 2020
Unprompted review
Good products
January 2, 2020
Unprompted review
Namebadge is an awesome place to go!
December 30, 2019
Unprompted review
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