Nathaniel Car Sales - Bridgend Reviews 

1,210
TrustScore 5 out of 5

4.9

David Street, Bridgend Industrial Estate, CF31 3SA Bridgend, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From the moment you step into the show room you can see it's well run. Staff are available and the reception area is staffed with the enquiry service one needs. Toilets are visible also, which wh... See more

Rated 5 out of 5 stars

From the moment I stepped into Nathaniel's Bridgend. I was greeted with a friendly welcome. When waiting to see a member of staff they offered refreshments and asked if I was ok and that it won't be m... See more

Rated 5 out of 5 stars

We have purchased vehicles from Nathaniel for many years. The salesman are always extremely knowledgeable, polite and courteous answering any query. We have always been delighted with the service r... See more

Rated 5 out of 5 stars

My experience with Nathaniel Cars was very positive. The salesman explained my options very well to purchase my new car. The most important thing is my new car so far, I am very pleased to own. Going... See more

Company replied


Company details

  1. Car Dealer

About Nathaniel Car Sales - Bridgend

Written by the company

Group2

Here at Nathaniel Car Sales, we offer a wide range of services suitable for both private & business users. Our philosophy is simple - we believe that hard work, enthusiasm, plus respect for our customers offers a winning formula, that won't disappoint you.

WHY CHOOSE US?

For over 40 years we have taken pride in providing excellent customer service to each and every customer. We prepare our cars to the highest standards, and all vehicles come with a FREE MOT for the lifetime of ownership of your car – plus we’ll even give you a FREE courtesy car to keep you on the road!

Quick Links
New MG Car Deals - Used Cars Bridgend - Used Cars Cardiff - Used Cars Cwmbran - Used Cars Swansea - Quality Used Cars - Book A Service/MOT - Motability Deals - New EV Deals - Fleet & Business Vehicles - New Cars Offers - Used Cars OffersOpening Hours

Social Profiles
Facebook - Instagram - Twitter - Linkedin - Youtube - Tik Tok

Contact info

  • David Street, Bridgend Industrial Estate, CF31 3SA, Bridgend, United Kingdom

  • 01656 662277

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,210)

652 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MG ZS TROPHY HYBRID …

A very pleasant and simple process thanks to Geraint who was both very personable, polite and extremely helpful.
A terrific asset to Nathaniels Bridgend.
As for the car very pleased so far

June 1, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Jeff, Thank you for taking the time to leave a 5 star review. We will pass your lovely words on to Geraint who we are sure will be very pleased.

Rated 3 out of 5 stars

Lack of communication,regarding picking…

Lack of communication,regarding picking up of purchased new vehicle
Being told that a voicemail had been sent, to me which it had not, of when the vehicle would be ready

May 30, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Vivian, Thank you for taking the time to leave a review. Its seems that there is Crossed wires between Colin and yourself. Colin was waiting for a phone call from yourselves to see whether you were able to transfer your funds rather that collect your new car. However I believe that Tom the assistant sales manager was on hand and able to hand the car over to yourself on the day you required without any issues.

Nathaniel cars

Rated 1 out of 5 stars

Poor experience in the purchase of the car

Being told by transport a delivery time and a promise that never materialised. Also dealing with cash back to my self is unbelievable experience being told one thing by one person and another by a salesperson. The log book arrived before my money which still hasn’t been returned

May 30, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Gareth, thank you for taking the time to leave us a review. It sound like we have missed the mark a bit with your experience, and its not how we like to conduct business. With regards to the delivery of your vehicle, at present, UK ports are experiencing significant delays due to the substantial increase in vehicle imports, particularly from a number of new automotive brands entering the market. As a result, the process of unloading, processing, and releasing vehicles is taking longer than usual. Unfortunately, while vehicles are in transit and awaiting release at the port, we receive very limited information regarding the specific contents of individual shipping containers. In many cases, we do not know exactly which vehicles are available for collection until they have been processed and released by the port authorities the information we receive is often wrong and it sounds like this is what has occurred in your case. In reference to your cash back, please accept our apologies we have dropped the ball here, however your payment was processed on 29/05/26 so should be with you as soon as your bank can process it next week. In the mean time please feel free to contact the Sales Manager to check on the progress.

Nathaniel Cars

Rated 5 out of 5 stars

Easy and Stress free experience

Made buying my new car nice and easy and stress free

May 22, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Ellis, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

No issues

No issues! Went smoothly from start to finish! Highly recommended.

May 21, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Mandy, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

A fantastic experience with Nathaniel…

A fantastic experience with Nathaniel Cars from start to finish. The customer service was outstanding throughout the entire process — friendly, professional, knowledgeable, and never pushy. Every member of the team went above and beyond to make everything smooth and stress-free.
Communication was excellent at every stage, and they made sure I was kept informed and comfortable with everything. The whole process was efficient, transparent, and handled with genuine care for the customer.
The vehicle was presented perfectly, and the attention to detail really showed the pride they take in their work and service. It’s rare to find a dealership that delivers such a high standard across the board, but Nathaniel Cars truly exceeded expectations.
I would highly recommend Nathaniel Cars to anyone looking for a reliable, trustworthy, and professional dealership. A top-class experience from beginning to end — thank you again!

May 26, 2026
Unprompted review
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Jade, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated and we are so glad to here you received the service you deserved.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

My experience with Nathaniel cars the…

My experience with Nathaniel cars the price is really good and you also get treated well it is a friendly relaxing place to buy a car i must have bought about 20 there

May 24, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi David, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, and so is your loyalty to Nathaniel Cars.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

I took my mother to test drive a hs for…

I took my mother to test drive a hs for her new mobility car. When we got back she decided to order then.
The sales person (aiden) talked my mother through everything and was extremely straight forward meeting(experienced bad orders with different dealership before).
We were kept updated about our order status and on collection if the car again everything was straight forward the employees here were extremely helpful and very warm and welcoming. My mother was very very happy with the dealings she's had with this dealership and recommended to friends and family even taking my brother down to choose his next car

May 17, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Sarah, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, We will pass your lovely comments on to Aiden, we are sure it will make his day.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Friendly and welcoming staff

Friendly and welcoming staff, always happy to help and answer any questions. I bought a car that I wasn't 100% happy with, I came back a year later to test drive a different car and had great support choosing the right car and right deal for me. Bridgend location is recommended. Thank you!

May 21, 2026
Unprompted review
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Sophie, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Very friendly explaining everything and…

Very friendly explaining everything and do it all for you great staff and nothing is too much

May 22, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Jean, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Your professional approach and…

Your professional approach and friendliness to the customers

May 20, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Peter, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Excellent service from Julian in…

Excellent service from Julian in Bridgend. Very straightforward experience. Everything explained to me in a timely and professional but relaxed manner.

May 18, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Helen, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated, and we will pass them on to Julian.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Excellent service

Excellent service - thank you!

April 2, 2026
Unprompted review
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Siobhan, Thank you for taking the time to leave us a 5 star review, Your comments are greatly appreciated.

Nathaniel Cars Bridgend.

Rated 5 out of 5 stars

Excellent service and experience

I visited numerous times before deciding an a car. Craig was excellent at explaining the pros and con of the cars I was considering. Finally decided on a Skoda Karoq and was allowed to test drive numerous times. Picking up the car was quick and stress free and was given very good instructions on how to operate the vehicle, as it was my first Automatic car. Excellent service all round.

May 18, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Andrew, Thank you for leaving a 5 star review. We will pass your kind words on to Craig. We hope you enjoy your new car, and if you need anything please feel free to contact us

Rated 5 out of 5 stars

The whole experience of purchasing a…

The whole experience of purchasing a car from Nathaniel cars was excellent. Well informed staff who were very polite and helpful.

May 18, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hello Phillip, Thank you so much for taking the time out of your day to leave a 5 star Review.

Rated 5 out of 5 stars

Purchased A Changang Deepal S07

Purchased A Changang Deepal S07
Salesman Nyle was amazing from start to finish highly recommended

May 16, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hello Harri, Thank you so much for taking the time out of your day to leave a 5 star Review. Nyle was chuffed to read your comments, as he is quite new to the team so to read lovely comments like this means alot.

Rated 5 out of 5 stars

Excellent service

Excellent service, Very helpful. Purchased multiple cars from here. Very Happy

May 10, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hi Samantha, Thank you so much for leaving us a 5 Star review.

Rated 5 out of 5 stars

Amazing place and very professional

This place was recommended to me by quite a few people as I was looking for a new car. The representative who dealt with the sale was very professional and explained everything in simple terms. Very happy with the car I got from them and would definitely recommend them.

May 8, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hello David, Thank you so much for taking the time out of your day to leave a 5 star Review, and remember that we have a referral scheme in place for all our loyal customers.

Rated 5 out of 5 stars

Nathaniel Car Sales were very helpful…

Nathaniel Car Sales were very helpful and under standing with no sales pressure but eager to help you find the right cat

May 12, 2026
Nathaniel Car Sales - Bridgend logo

Reply from Nathaniel Car Sales - Bridgend

Hello David, Thank you so much for taking the time out of your day to leave a 5 star Review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look