What made my experience five star was, Peter the first agent that called me about completing the application process. Peter, didn't talk too fast and his wording felt real and not scripted. And not to... See more
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Review summary
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Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more
Easy set up. Great customer service unlike with other companies that I had previously. I could ne er get a hold of anyone.
Recently set up remote credit card processing. Not only was everything completed and working in less than three hours, the support I received from National Bankcard was phenomenal. I don't usually wax... See more
Company details
Information provided by various external sources
National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.
Written by the company
Contact info
538 Broadhollow Rd. Suite 213, 11747, Melville, United States
- 1.800.991.2291
- info@Nationalbankcard.com
- nationalbankcard.com
4.8
Excellent
10K reviews
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Highly recommend
Robert gave me step-by-step step instructions and made sure I understood the process. Very professional and informative. I can’t wait to see the savings after realizing how much I was being charged by previous company
May 19, 2026
very nice, timely efficiency
the sale rep is very nice and patient there to solve my needs and questions
May 14, 2026
They made the process so easy!!
May 19, 2026
The whole process was very easy thank…
The whole process was very easy thank you for your help
May 14, 2026
the customer service are excellent the…
the customer service are excellent the information and the time that have to explain everything it's incredible I'm very satisfied with work with a excellent team
May 19, 2026
Excellent for business!!
I dont get charged for each transaction, nor are there fees to have funds deposited into my account. The equipment for cards was free. I am very happy that I made the switch from my previous app.
May 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very aggressive sales tactics, unavailable to assist with issues
This company claims to have lower transaction rates than most other cc companies. What they don't tell you about are all the little hidden fees. They are very aggressive in their sales tactics and you are assigned a sales manager who never responds to your inquiries. Then once they close the account, it takes an act of congress to get a copy of your documents for tax purposes. I would never use this company again. If you try the company always make one large transaction in one billing sycle to see the actual cost. Then gather your documents before closing your account. I'm sure AI will respond to this rating. So be aware.
UPDATE: The harrassment began once this review was posted. Call after call. I have a hearing aid practice, I asked them not to call during business hours, but the calls continued. Disrupting my patient care!! I finally had to demand they STOP calling and harassing me. All they care about is the damage to their name. They'll probably say I was a risk issue. However this is FALSE!!
Shame on you all who took the payoff!!
December 30, 2025
Unprompted review
Reply from National Bankcard Inc.
We apologize for the issues this merchant had with our service. We refunded this merchant $300 in fees. The merchant was not a risk issue. The merchant requested to have their account closed. Account is now closed.
Everyone was great explained everything…
Everyone was great explained everything easily. Very easy setup
May 12, 2026
Courteous rep but not much accomplished,
May 13, 2026
Just got my PAX over the weekend
Just got my PAX over the weekend. Jose (tech), Maria (personal guide), and George (sales?) Superior customer service. No such thing as a dumb question. Held my hand and walked me through set up. Time to sell,sell,sell. Thanks y'all .
May 18, 2026
I contacted you because there were a…
I contacted you because there were a lot of things I didn't know because it was the first time I opened it, but you didn't know it. Just talk about it and don't provide practical help. So I think it's better not to go with this company anymore
May 11, 2026
Top Ranked reps
Was able to speak with an English-speaking rep with answers to my questions, to many times I've had to Waite for answers, these people were spot on, All questions answered
May 11, 2026
I was approved fast and the customer…
I was approved fast and the customer service was very helpful. I highly recommend!
May 15, 2026
The customer service is some of the…
The customer service is some of the best I have ever had 100% recommend to anyone
May 14, 2026
I like that a person can talk to…
I like that a person can talk to someone on the phone and get answers
May 13, 2026
Very fast response!
May 13, 2026
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