National Bankcard Inc. Reviews 

9,929
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the setup process clear and easy. Many highlight exceptional customer service, noting patient agents who listen attentively and provide superior support. The overall service and user experience are frequently described as easy, quick, and efficient, with many appreciating the seamless onboarding. However, some customers also noted significant issues with payment processing, including funds being held for extended periods or accounts frozen and suspended without clear reasons. Conversely, a small portion of people felt customer service was poor, citing difficulties getting questions answered, communication issues, and inexperienced representatives.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, frequently describing them as professional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism and helpfulness of... See more

Service

Customers had positive experiences with service, often describing it as exceptional, very nice, and helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease and simplicity... See more

Payment

Clients share ambiguous opinions on payment, with many expressing significant frustration due to withheld... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my experience five star was, Peter the first agent that called me about completing the application process. Peter, didn't talk too fast and his wording felt real and not scripted. And not to... See more

Rated 5 out of 5 stars

Marie explained everything or made sure I understood with my brief back questions. She was able to adjust our account to reflect what our intent of use was. She answered all my questions and I feel... See more

Rated 5 out of 5 stars

I am a new customer and Jodie Kitain and Kelly Costantino made it simple for me to switch from Square to National Bankcard. Kelly set up my account with me over the phone and walked me thru the proc... See more

Rated 5 out of 5 stars

Robert gave me step-by-step step instructions and made sure I understood the process. Very professional and informative. I can’t wait to see the savings after realizing how much I was being charged by... See more


Company details

  1. Business Services

Information provided by various external sources

National Bankcard is a leading provider in credit and debit card-based payment processing solutions to customers across the country. We pride ourselves on having the lowest processing rates backed by our award-winning customer service. No matter what type of business, our focus is to be your processor-of-choice.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,929)

1,046 reviews in the last 12 months

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Rated 5 out of 5 stars

excellent service

what made me select national bank card was the simple fact that I was able to get a virgin account I was treated with professionalism great customer service communications most especially in many businesses, and which I was truly impressed

June 15, 2026
Rated 5 out of 5 stars

Very personable

Very personable, eager to assist, assured me of their commitment to customer satisfaction and service

June 11, 2026
Rated 5 out of 5 stars

I had a great experience with National…

I had a great experience with National Bankcard. The process was clear, professional, and easy to understand. Their team explained the options, answered my questions, and made me feel comfortable moving forward. I appreciated the customer service, the communication, and how simple they made everything. I would recommend National Bankcard to any business owner looking for reliable payment processing support.

June 16, 2026

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