RoyalFortune Reviews 145

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, particularly regarding withdrawals, which were often delayed or denied. Customers frequently encountered issues with the website, finding it difficult to navigate or experiencing problems with account verification. Reviewers also reported poor contact experiences and unresponsive customer service, with many emails and inquiries going unanswered. The response time for support was consistently criticized as being very slow, leading to frustration among users.

What people talk about most

Payment

Users describe negative interactions with payment, particularly regarding withdrawals. Many reviewers report... See more

Website

Clients share negative opinions on the website. Many reviewers describe it as the worst gambling site they... See more

Customer communications

People report negative experiences with contact, citing issues with communication and responsiveness. Many... See more

Customer service

Customers had negative experiences with customer service. Reviewers consistently report issues with the... See more

Response time

Consumers find response times to be negative, particularly regarding verification and email communication.... See more

Based on these reviews

Rated 1 out of 5 stars

By far the worst gambling site ever used. Please stay away - borderline illegal! Deposited £600 and had roughly £4,600 winnings allocated against my bonus pool. I needed to stake another £4000 to... See more

Rated 1 out of 5 stars

Trust me do not open or deposit with nationalbet10.com or royal fortune you will never ever see a penny of your winnings...period Uk gambling commission have been contacted about these You will n... See more

Rated 1 out of 5 stars

Scammers stay clear I’ll keep leaving reviews until they are shut down. They just keep stalling your withdrawals and make you send in more and more identification until you finally run out and do... See more

Rated 1 out of 5 stars

I honestly can’t believe people are still falling for this company . I repeat THEY DO NOT HONOUR WINNING BETS OR WITHDRAWALS !! I am no having no sympathy for people still using them . Apparently the... See more


Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

145 reviews

5-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scam don’t pay out and self exclusion…

Scam don’t pay out and self exclusion breach several of times please take down this as they give out free spins for fake reviews trust poilt you are not doing anything too keep us safe

Moesam1995

November 4, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your concerns. We take any reports of self-exclusion breaches or issues with withdrawals very seriously, and we sincerely apologize for any inconvenience you’ve experienced.

We would like to clarify that we do not offer free spins or any other incentives in exchange for reviews, and we are committed to maintaining a transparent and fair process for all players. Reviews are an important part of our community, and we encourage honest feedback.

If you believe there’s been an issue with your account or self-exclusion, we would be happy to investigate and help resolve it. Please contact us directly at support@nationalbet.com . with your account details so we can assist you further.

Your trust and safety are extremely important to us, and we appreciate you bringing this to our attention.

Rated 4 out of 5 stars

I can't agree with the several negative…

I can't agree with the several negative reviews, to be honest. I made a successful deposit and successful withdrawal of several hundred euros (after a KYC process of course). The only downside is that the betting odds that are offered to me are lower after logging in (probably I am limited?).

November 18, 2024
Unprompted review
Rated 1 out of 5 stars

Have sent several emails to this company and had no reply and been assured by one of their customer service bots that it will be looked into. Nothing has happened! This really is a despicable company.

Realised too late i'd made a huge mistake making a deposit with this company. Requested to withdraw my balance 2 weeks ago and not received it. Tried to log on to speak with their team but my account has been closed. They have basically stolen my money. Please do not open an account with this fraudulent organisation

November 17, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how upsetting it must be to feel like your account has been closed and your withdrawal request has not been processed.

To resolve this matter, we kindly ask that you contact us directly at support@nationalbet.com . with your account details. We take all cases seriously and will investigate your situation promptly to ensure that everything is in order.

We truly value your feedback, and we’re committed to making this right. Your trust is important to us, and we want to help resolve this issue as quickly as possible.

Rated 5 out of 5 stars

Contrary to the reviews read I actually…

Contrary to the reviews read I actually found my experience pretty good with nationalbet, once the KYC verification was complete they sent me my winnings within 2 days, great odds for sports betting & customer service extremely helpful

November 14, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Dear John

Thank you for sharing your experience! We're delighted to hear that you had a positive time with NationalBet and that our KYC verification process and withdrawals met your expectations. We strive to offer great odds and top-notch customer service, so it's wonderful to know you found our team helpful. We appreciate your support and look forward to providing you with the best experience in the future!

best regards

Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE!!

DO NOT USE THIS WEBSITE!!! It’s a fraudulent site with no uk licence and if you win they will not pay your money .
I won 2,500 they refused to pay closed my account and sent an email pretending to refund my initial deposit into some bogus account that wasn’t even the same one I paid with . Reported to the gambling commission who have confirmed they have no right to operate and said they would remove them but up until now the website is still active .

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

650 spins with no feature or a win…

650 spins with no feature or a win above 10x, withdrawals take weeks. Not worth playing here, very fishy casino

November 6, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your feedback. We’re sorry to hear about your disappointment with your recent experience.

Our games are provided by certified providers and operate on random number generator (RNG) technology to ensure fairness for all players. However, we understand that runs of bad luck can be frustrating.

Regarding withdrawals, we strive to process them as quickly as possible, but occasionally delays can occur due to verification requirements or external banking processes. We’d be happy to review your case and provide updates.Please contact us at support@nationalbet.com .

Your feedback is important to us, and we’d like the opportunity to improve your experience.

Rated 1 out of 5 stars

Real scam site

Real scam site, I have been waiting for my deposit for over 5 days, they dont answer me anymore on live chat. Thay have forwarded my request to money handling team but it doesnt seem like they are doing anything to get my money o. the site or back to my bank account. Really bad experience dont play on this site!

October 22, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the delay with your deposit. We understand how frustrating this situation must be and deeply regret that you haven’t received the support you deserve.

Our team works diligently to resolve payment issues as quickly as possible, but delays can occasionally occur due to additional verification or processing requirements. To ensure we resolve this for you promptly, please email us at support@nationalbet.com . with your account details or reference this review.

We’re committed to making this right and appreciate your patience as we look into your case. Your feedback is important to us, and we’ll do everything we can to improve your experience.

Rated 1 out of 5 stars

Wish I could give 0 stars to this Scam…

Wish I could give 0 stars to this Scam site. Deposits go into different Bank Accounts ( thats fishy for a start). Cost me £27 playing 20p spins on 1 site, had 9 dead spins and won a grand total of 55p.
My advice is stay away from this dead spin site, YOU WILL NOT PROFIT, LET ALONE WIN ANYTHING .

October 22, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your experience. We’re sorry to hear about your disappointment and appreciate you bringing this to our attention.

Regarding deposits, we work with multiple payment processors to ensure transactions are secure and efficient. We understand how this might seem unusual, but rest assured, every processor is fully verified and compliant with industry standards.

As for the gameplay, all our slots are provided by licensed developers and operate on certified random number generators (RNGs) to guarantee fair outcomes. We understand that runs of bad luck can be frustrating, and we truly empathize with how you’re feeling.

If you’d like us to review your account or discuss this further, please don’t hesitate to contact us at support@nationalbet.com . Your feedback is valuable, and we’re committed to ensuring a positive experience for all players.

Rated 1 out of 5 stars

Worst website ever

I would not use this website it's a scam my partner tried to withdraw money so they asked for id he sent them everything he sent them about 20 different letters for proof of address and they won't accept any of them this has been going on for over a week now still not paying out they were quick enough to take my money with out a fuss tho

October 11, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your experience. We’re sorry to hear about the issues your partner faced during the withdrawal process, and we understand how frustrating this must be.

To comply with regulations and ensure the security of all our players, we occasionally require additional documentation for verification. However, we strive to make this process as smooth as possible and apologize if it has caused any inconvenience.

We’d like to look into this matter immediately and assist you in resolving it. Could you or your partner reach out to us directly at support@nationalbet.com . Providing the account details or a reference to this review will help us prioritize and expedite the resolution.

Your satisfaction is important to us, and we’re here to help.

Rated 4 out of 5 stars

Genuine review…

Genuine review, and I was wary reading some of those below. Recently joined and before withdrawing had to go through the KYC/verification process. Took a couple of days, but withdrawal almost immediate once verified. Live chat is quick to begin, but response times generally slow.

October 16, 2024
Unprompted review
Rated 4 out of 5 stars

Good

This is a great site. But there is 1 big problem, the withdrawal are so slow and are kept on hold for so long that its almost impossible to withdraw anything. I won €10.000 but gambled everything because I couldnt withdraw fast enough and also you can only withdraw 1K at a time. So if you win more than 10K it literally takes 1 year to withdraw everything.

October 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely disgusting

Absolutely disgusting. I didn't even realise that I had been signed into a promotion.(If you can call it that). I deposited £50 and I was told I would have to roll that £50 over 35 times to receive £500.
So I just did what I do and turned my £50 into £1200 in 2 or 3 days. I was then given the £500 from the promotion but all my other winnings had disappeared. They gave me £500 of my own money I had won and they pocketed £700. They are disgusting, dis-loyal and prey on addicts and steal their money. You are not even worth a star.
I want my money and winnings
Contact me back and arrange. There is no way on this earth you are keeping £700 of my money. SonnyZeus303

October 12, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your experience, and we’re sorry to hear about your frustration. We understand how concerning this situation is and would like to clarify and assist further.

Our promotions and wagering requirements are designed to provide added value, but we recognize they can sometimes be misunderstood. It sounds like your winnings were subject to the terms of the promotion you joined, which may have included specific rules about withdrawal limits or wagering.

Rated 1 out of 5 stars

Doesn't even deserve a star I made 2…

Doesn't even deserve a star I made 2 deposits yesterday 1st fine second took them 8 hours to fulfill

Today I make 2 deposits 1st fine 2nd failed yet they took my money and haven't responded and live chat keeps saying the relevant team are investigating the issue

Highly recommend you do not use this website

October 7, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for sharing your feedback, and we’re sorry to hear about your recent experience with deposits. We understand how frustrating it can be to encounter delays or issues, and we sincerely apologize for the inconvenience caused.

We take all deposit-related matters seriously and strive to resolve them as quickly as possible. While some cases may require additional investigation to ensure accuracy, we understand the importance of timely responses.

To help resolve this for you, please provide your account details or reference this review when reaching out to us at support@nationalbet.com . We’ll prioritize your case and work to ensure the matter is resolved promptly.

Your satisfaction is important to us, and we appreciate your patience while we address this issue.

Rated 1 out of 5 stars

Something very very wrong with this…

Something very very wrong with this site. I've played book of dead and legacy of dead for many years but never have I seen these machines play on here like they did. Literally dead spin after spin. I tried some other slots and they were okish but these 2 were not playing right at all. The site is really nice, staff are pleasant but literally cannot get a decent game on here at all which is a shame as the layout and staff are great.

September 27, 2024
Unprompted review
RoyalFortune logo

Reply from RoyalFortune

Thank you for taking the time to share your feedback. We're glad to hear you like the site's layout and found our staff pleasant.your kind words mean a lot to us!

Regarding your experience with the games, we understand how frustrating it can be when things don’t go as expected. All our games, including Book of Dead and Legacy of Dead, are powered by licensed providers and operate with certified random number generator (RNG) technology to ensure fairness. However, game outcomes can vary due to their random nature.

We appreciate your honesty and will pass your feedback on to our team for review. If there’s anything specific you’d like us to look into or further discuss, feel free to reach out at support@nationalbet.com .

We value your input and hope to provide you with a better gaming experience in the future.

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