Shannon who sold us the batteries was very helpful and knew what he was talking about. What ever question we asked if he couldn’t answer it he would get back to us asap. We had to wait a while to get... See more
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National Grid prioritises installations over support. They did a failed batery installation for me and after 2.5 months still nothing from them on fixing the issue. Please realise if you get a proble... See more
Pathetic purchased an ecactus solar battery and it failed… 2 months later replacement arrives… 1 more month later still not fixed… purchased from canberra salesman numerous calls emails get same run... See more
we had our 3.6 kw system installed in Sept 2019 after talking to Craig from national grid support and after a bit of a misunderstanding about install it was worked out. couldn't be happier, wonde... See more
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Company details
About National Grid Support Service
Written by the company
About us
Solar Power Support Service. Upgrades and Battery Storage.
Contact info
4 Pearl Street, 7009, Derwent Park, Australia
- 1300655808
- support@nationalgridsupport.com.au
- nationalgridsupport.com.au
3.7
Average
164 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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The system is all running well
The system is all running well. The installers themselves were not as knowledgable as expected in terms of positioning panels.
August 6, 2020
Unprompted review
Reply from National Grid Support Service
Great to hear the system is running well Holly. Thank you for your feed back, we are following up.
The process from start to finish was…
The process from start to finish was seamless and easy, lots of support as well. We are saving on our bill every quarter now which is fantastic.
August 4, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Tara,
Great to hear!
Not much to say
Not much to say; the guy contacting us was professional, explained in details the good points of the setup and left us satisfied. The panels were set on time and with not many problems. The app is very good and it actually showed me that one of the panels is a bit less efficient than the rest but something is being done to rectify the situation. We haven't received a bill yet so I can't compare the benefits yet.
Regards V. Ferri
July 28, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Vittorio,
We really apreciate your feedback and we're always available for any questions or problems you may have.
There wasn't a lot of communication…
There wasn't a lot of communication leading up to installation which took 6 weeks from approvals (admittedly Christmas was in there). Also surprised that the first follow up came 6 months after installation when we had agreed to the possibility of having advertising on site. Couldn't fault the rest of the process. Installation and operation seem to be working fine.
July 24, 2020
Unprompted review
Reply from National Grid Support Service
Thanks Anne, we appreciate your feedback. I apologise for the delay and yes Christmas is a very busy time. We have however, now implemented measures to avoid this issue. You can track your projects process online, from the first point of contact right through to post installation as continued support. I'm glad to here everything else has been satisfactory, please don't hesitate to reach out for any more questions you may have.
we were told we could put the panels on…
we were told we could put the panels on our shed but this was not the case which meant that where we had to put them didn't get as much winter sun. I also had trouble with the app and asked 2 or 3 times and it was only after a follow up phone call to my husband 4 or 5 months after installation that i was given instructions on how to install this app. I have installed it now and its great, also i think that we are able to draw enough sun during these winter months to save some money so in the end all is good. Thank you.
July 23, 2020
Unprompted review
Reply from National Grid Support Service
Thanks Gina, all feed back is valuable to us in order to constantly improve. I personally helped you with the app and am aware we missed the mark in the beginning which we apologize for. I can assure you, measures have now been put in place so that this doesn't happen again. I'm glad to hear everything is working well for you now and if you have any questions done the track please don't hesitate to reach out.
Great service
Great service, plenty of advise before & after sales very professional team
July 20, 2020
Unprompted review
Reply from National Grid Support Service
Thanks Dan,
we are always here for any questions you may have.
Great service and products
Very pleasant experience all round and we’re already noticing the savings on our bills.
July 20, 2020
Unprompted review
Reply from National Grid Support Service
Great to hear Zach,
Thank you for letting us know!
Rep for the company was easy to deal…
Rep for the company was easy to deal with. The crew that came to install it got on with the job and overcame a small hurdle in installation without any fuss.
July 20, 2020
Unprompted review
Reply from National Grid Support Service
Cheers Alan, we really appreciate you taking the time to give us this feed back and are glad it's been a positive experience.
Great service from start to finish
July 19, 2020
Unprompted review
Reply from National Grid Support Service
Cheers Peter,
we appreciate the feedback.
NGSS did a great job installing my…
NGSS did a great job installing my solar power generation system. Very happy with my reduced electricity bills. Thanks.
July 16, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Heath,
great to hear your happy with your reduced bill!
Sales person was great could not fault…
Sales person was great could not fault him.
Installation guys worked very efficiently n cleaned up upon departure. However was not impressed with the presence of a dog with them who roamed round my backyard in which I had to bring my dog inside for few hours. It was not the ideal situation especially when my rather large dog does not normally come inside.
July 14, 2020
Unprompted review
Reply from National Grid Support Service
Thank you for your feedback Racheal, I'm sorry about the dog situation, we will be making sure this does not happen again.
Feedback
Although it was a dire task for myself to wrap my mind around a computer, the friendly team at National Solar Grid guided me through the process and were most helpful and empathetic. I would be happy to recommend them to anyone.
July 14, 2020
Unprompted review
Reply from National Grid Support Service
Great to hear Wendi, Thank you for your review and I'm glad to hear we could help.
Everything went well run a little…
Everything went well run a little behind schedule because a mainland crew organised to finish install. they were booked to go home so didnt finish our install. A Tassie mob did and did it well.Have the fisrt account in and saved a lot off our bill
July 2, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Mary, Great to hear that everything is working well!
Getting great results from solar…
Getting great results from solar panels. Was very slow to install.
July 2, 2020
Unprompted review
Reply from National Grid Support Service
Thank you for your feedback Lee-anne, I'm glad to hear your solar system is satisfactory, after speaking with you recently it sounds like it is generating some great returns for your home. We apologize for the delayed start to installation, the end of the year can be tricky to navigate at times with the increase in demand but we are putting measures in place to ensure standards are always met. Thanks again for your feedback and if you have any questions down the track, please don't hesitate to get in touch.
Amazing
Amazing. Very satisfied with my solar! The team at National Grid support are easy to deal with, very professional and its nice to know you can trust them when it comes to good quality solar. Highly recommend.
July 1, 2020
Unprompted review
Reply from National Grid Support Service
Thanks Nick, we really appreciate your feedback and if you have any questions in the future don't hesitate to reach out.
A simple and clean process
A simple and clean process. The purchase and sales talk was respectful and relevant. The Humm payment option was a bonus! The installers were professional and personable and after sales service has been a pleasant experience.
June 25, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Adam, Your feed back means a lot to us! Great to hear its been a good experience.
Shane and i are very happy with our…
Shane and i are very happy with our solar system so far everyone we have dealt with have been upfront and honest with everything they told us they were professional in every way
June 22, 2020
Unprompted review
Reply from National Grid Support Service
Thank you for your feed back Susan,
it's great to hear you are happy with our service.
Never felt more ripped off
Never felt more ripped off , terrible sevice , cost me 8000$ for a 4kw set-up , wish I had of shopped around , could've got a 6.2kw for 5500$ ..... shop around
June 5, 2020
Unprompted review
Reply from National Grid Support Service
Hello,
Sorry to hear that you are disappointed at how much you invested in our system. We understand solar is a significant investment for you home, and our team may have missed the mark when it came to educating you why your system was a bit more than many of the advertised conventional systems available.
Standing as one of the largest solar providers to Tasmania we offer fair pricing that represents the quality of our equipment. Sometimes our quotes are higher than the many budget end systems advertised. Our brand is built on safer solar and we feel it is poor practise to promote systems that otherwise conflict with this mission. Compromising on any of the components that make up your system to reduce costs is a dangerous strategy and one that we won’t recommend.
Like any home improvement or technology upgrades for your home, there is many variables to consider. To understand why our system was priced at a premium, we need to compare and contrast the equipment you have installed versus the system you have seen advertised. If you would like to find out what was specified for your home you can easily access this information via our custom login portal through our website.
Once educated, most of our customers invest a bit more to ensure they are investing in more reliable technology.
We do take this feedback seriously and from time to time competitors target us online. We would appreciate if you would send us a quick email to support@nationalgridsupport.com.au so we can validate your order, and provide you with some assurance you made the safer choice with NGSS.
If in the unlikely chance there has been a mistake with the pricing, and your quote was not in line with our fair and reasonable appraisal policy, we would happily review that for you.
Look forward to hearing from you.
Kent and the NGSS team.
Unsatisfied. Very Disappointed
Unsatisfactory work and process. Very disappointed as we were promised so much and recived very little. Signed contract in August 2019 and now its June 2020 and still no solar. Called them many times very poor communicational skills. Took our money and no product running, no contact, basicly they don't care. Biggest mistake we made going with them. Not going ahead with them anymore and taking this situation straight to consumer affairs to reslove.
June 1, 2020
Unprompted review
Easy to deal with and relate to
Easy to deal with and relate to. Seamless installation all manage through NGSS
May 26, 2020
Unprompted review
Reply from National Grid Support Service
Thank you Heather, don't hesitate to get in touch if you ever have any questions.
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