National Moves & Storage Reviews 125

The movers were very friendly but could do with a more positive mindset. They were not as well prepared as they could have been for the job (no fuel in van) but did well to get us moved in a reasonable time and were very helpful. They had good clear communication throughout the job, with an accurate estimation of how long the move would take. Thank you very much !

I asked what size van I would need they said luton with tail lift. Van turned up 2hrs late and was to small. You should get customers to video their stuff or visit the property before hand. The guys who moved me where fantastic especially jay.

Incredibly quick and efficient!
Used 4 guys to move an incredibly heavy sofa 3 floors. Took frames and mirrors down, put everything back where it was, and even took the rubbish away!
Will definitely use when I move house!

We had an absolute shocker of an experience from another removal company the night before, so when I spoke to Charlotte at 19:00 on a Wednesday to book a removal for the next day I was so relieved! She was incredibly professional, empathetic, and helpful and it was such a pleasure to work with someone who clearly wanted to help us.

Despite some bad weather delaying the movers a bit, they contacted us continuously to let us know where they were, Jay and Aaron were quick, and knew exactly what they were doing. After a horrible day before I was so pleased to have found them last minute and received such excellent service. I would 1000% use them again and recommend them over and above any other company.

Very pleased with the service! Very speedy and safe.

The removal team, Jay and Aaron, were professional, friendly and worked tirelessly throughout the day. An asset to your company.

Jay and his colleague whose name I've unfortunately forgotten were fantastic and made my move less stressful as I didn't have anyone with me due to the virus situation. Thanks.

Huge thank you to the team that i had on my two booked days. They were not only amazing but they were very professional and courteous. They provided good practical advice which was needed and appreciated They worked continuously to ensure that my move was stress free.
National Moves were a great help from start to finish.
Thanks again

The service was excellent, Alex & his team on the day couldn't have been any more pleasant and helpful; they worked really hard and were really efficient at getting the job done. Alex helped me plan how to get my new sofa in with a backup option if it was too big; the service side of things was excellent and I would definitely recommend them on this basis.

The downside for me was how the costs were communicated. The quotation process is very vague upfront, they are very non committal about how much it was going to cost:

- My quoted costs didn't include VAT, so it caught me off guard when my post-move invoice was 20% more expensive than anticipated.
- £30 non-refundable booking fee feels off and is not a standard industry process - I had wrongly understood this fee to be a deposit to secure the booking and not a random cost for an automated online booking that I completed myself...!
- Double mileage charges are a bit strange too, but I was aware of this upfront at least.

I'm sure that all of the above was communicated in various legal lines and caveats, but I think you guys could do a better job of communicating these costs clearly and visibly to customers. The current way of doing things feels a bit sneaky and are not the right values for a company wanting to secure repeat business to display. Looking at previous reviews I'm not the only one who has had this experience.

It's a shame to have to give this feedback as the service on the day was second-to-none.

They are thieves and charge you for everything
They are thieves and charge you for everything, don't use them!!!

I have moved from 1:35 pm to 4 pm and they charged me £363.13.

I have ordered a van with 2 people. They wrapped my desk, 'because of COVID-19', they charged me £59.80 for a cheap, black plastic wrap, which they've put around the desk.

They had £40 per HALF HOUR on the weekend.
They have charged me for two different Mileage:
Mileage Charge £29.99
Milage £12.87 (rate: £0.99; qty: 13)

When I have described to them what I was looking for and what I want, they have estimated the move around £100, and they said it should not be more then £150.

I also had to pay for the reservation, which was £35.00.
Leaving me with nearly £400 for moving from West London to East London, with a desk and 13 boxes.
I've learnt from others that other companies do the same for less than £100.

It was my first ever move in London, but I wasn't prepared and careful enough, even if I've spent a lot of time to figure out my move. Now, that I've read back in their emails, it made sense that the rates were very very high. But of course they began their email: we had a previous moving, with a simliar setup for only £111.

Very disappointed and lost a lot of money.

UPDATE POST REPLY - the company states they couldn't contact me regarding my claim because I decided to dispute the charge through my payment provider. What they forgot to include were the numerous phone calls and formal emails I sent to their "customer services" team to request contact about my broken TV and the invoice. I never recieved any response, hence I went through my payment provider. My review stands, do not use this company under any circumstances if you want to keep your hard earned money and not give it to scammers. Original Review - Pathetic excuse for a company. This company is 100% run by scam artists. The movers turned up to our property in dodgey looking van which was no where near large enough to move the contents of my 2 bed house (despite going over in detail with the sales person everything we had to move multiple times and being assured this van would be acceptable). They tried to shove everything in which resulted in our TV being broken.

National Moves writes on their website that they are fully insured and accredited but they are not.In the fine print it states they're not liable for anything being broken during the move.

They do not exist on Companies House and they do not have an Aftercare team which they claim to have on their website (been promised a call back over 10 times since February 2020). I've reported them to Trading Standards and any other organisation which looks into fraudulent companies I can find. I've also reported them to their payment provider, Stripe, as a scam. Don't give these people your money, go anywhere else!

I was quoted that it will take 4 hours to pack and move our 1-bedroom apartment. I booked a premium slot and bought their packing materials deal for a 2-3 bedroom apartment.

On the day of the move, they were 1.5 hours late. Instead of two professionals with the proper equipment and our prepurchased packing materials, we received one experienced gay and his apprentice with part of the packing pack we ordered. No trolleys to speed up the process, nothing.

Not surprisingly it took the whole 8 hours to pack and move 1 bedroom apartment. In the end they put random numbers of packing material used (they did not measure in the process) on the check-out sheet. I disagreed with the numbers, and they said it's fine, you can discuss this with our HQ later on.

I was very surprised the next working day when my credit card was charged for the amount which exceeds their initial quote by 4 times.

I immediately followed their complaint procedure by calling them and writing an email. It was on the 17-th of February. Since then I called them 10+ times. Their customer support will not connect you to complain department. Now it is 04 April and no one reviewed my complain yet.

Avoid as plague!

Overcharged and after 3 weeks without a response and sending over 10 emails and 20 phone calls a manager finally calls not to say sorry just to blame me for everything that happened and was due to send me conformation of all the calls but still no response. Avoid at all costs

Extremely poor customer service, care for belongings and you CANNOT get through to anyone when logging a complaint! 100% agree with everybody else who is trying to get a fair response from this company!

My experience with National Moves was almost abusive. The movers treated my things as if they were rubbish to be thrown out. In fact, they ran out of boxes, and proceeded to place my things in rubbish bin liners, including my Sonos, Apple TV, and the glass jars and eggs from my fridge. Needless to say, the eggs and glass in the bin liners did not fair well. They all shattered and made a mess. When they did use boxes, they threw my items in the box without care. They didn't wrap glassware before packing it. They stacked my unwrapped glasses and squeezed them in the boxes. When I asked about my glasses or why they were throwing my neatly folded clothing in boxes, they said, "don't worry it'll be fine." They also took almost ten hours to pack a one bedroom flat with very few things. I moved those same things a year ago and it took the moving company two hours to neatly wrap (with care) and pack everything, and load them all on a truck. I've been trying to discuss my experience with someone at National Moves for the last few days, but have heard back (despite my many calls). If you value your things, DO NOT USE NATIONAL MOVES.

Fantastic. The staff was great. Friendly, courteous and extremely careful with my furniture and boxes. It was the smoothest move I ever had and I have moved at least five times.

Just thinking about moving alone gave me a headache. National Moves took a wait from my shoulders. they were punctual and really affordable.

Friendly, on time, respectful, polite everything a removal team should be, thank you for making things easy

Contacted customer service to make a claim for the things that were damaged during the day of the move, not helpful whatsoever. Nick and Kenneth blamed everything on "third party" - not sure who they were as they couldn't even give out the contact person/company/phone number. They couldn't confirm if the claim was submitted despite having been directed to do it online. We have pricey items and that is why we went for them as they advertised that they have cover for them. Feels like a scam purely to get business!

Very personable and a reasonable quote too. Happy and satisfied.

The client support today was certainly worth recognizing, This is my first involvement with National Moves, so I don't know whether this is the idea of their organization or on the off chance that they just picked a brilliant conveyance guy,I'm truly pleased about lengths the group went to. Amazing assistance!!